Software directory

Software Directory

Software products with sourced profiles: what they do, who they suit, how they are priced and where the evidence comes from.

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By category: Collaboration SoftwareCRM SoftwareCustomer Support SoftwareProject Management Software

27 listings

  • A work management platform for planning projects, workflows and goals, with a free Personal plan and paid plans from Starter to Enterprise+.

    Use case Project planning with timelines and Gantt-style views

    Pricing Free Personal plan; Starter reported at $10.99 per user per month billed annually.

    • Project management
    • Work management
    • Timeline view
  • An opinionated project management and team communication tool from 37signals, with $15 per user pricing or a flat $299 per month for unlimited users.

    Use case Project to-do lists and schedules

    Pricing Free personal tier; Plus reported at $15 per user per month; Pro Unlimited at $299 per month billed annually for unlimited users.

    • Basecamp
    • Project management software
    • Flat-rate pricing
  • An all-in-one work management platform with unlimited members on its free plan, per-member paid plans and an AI add-on sold separately.

    Use case Task and project management

    Pricing Free Forever plan; Unlimited reported at $7 per member per month billed annually.

    • Project management
    • Work management
    • Free project management
  • An inside-sales CRM with built-in calling, SMS and email, tiered per-user plans from $9 and the Chloe AI sales agent.

    Use case Outbound calling with power and predictive dialers

    Pricing No free plan; Solo from $9 per user per month billed annually ($19 billed monthly).

    • Close CRM
    • Close.io
    • Sales CRM
  • Atlassian's team wiki and knowledge base, sold per user in Free, Standard, Premium and Enterprise plans with Rovo AI credits bundled into paid tiers.

    Use case Internal wikis and knowledge bases

    Pricing Free for up to 10 users; Standard reported at $5.42 per user per month billed annually.

    • Wiki
    • Knowledge base
    • Documentation
  • A cloud customer support platform from Freshworks with Growth, Pro and Enterprise plans per agent, a limited Free Program and Freddy AI add-ons.

    Use case Ticket management and routing

    Pricing Free Program for up to 2 agents (6 months); Growth reported at $19 per agent per month billed annually.

    • Customer support
    • Helpdesk
    • Ticketing
  • A sales CRM from Freshworks with a free plan for three users, built-in phone and email, and Freddy AI features that scale by plan and add-on.

    Use case Lead, contact and deal management

    Pricing Free for up to 3 users; Growth reported at $9 per user per month billed annually.

    • CRM
    • Sales CRM
    • Freddy AI
  • An e-commerce helpdesk priced by ticket volume instead of seats, with deep Shopify order actions and a per-resolution AI Agent.

    Use case Unified inbox for email, chat, SMS, social, WhatsApp and voice

    Pricing No free plan; plans reported from $10 per month (Starter, 50 tickets, monthly billing only).

    • Gorgias
    • Shopify helpdesk
    • Ecommerce customer support
  • An email-style shared inbox for customer support with Docs and Beacon chat, per-user plans from a free tier to Pro, and AI Answers billed per…

    Use case Shared email inbox with internal notes

    Pricing Free plan for up to 5 users; Standard reported at $25 per user per month billed annually.

    • Customer support
    • Shared inbox
    • Help desk
  • A customer platform built around Smart CRM, with Sales, Marketing, Service and other Hubs and a free entry tier.

    Use case Pipeline and deal management

    Pricing Free tools; Sales Hub from $9 per seat per month billed annually (Starter).

    • CRM
    • Sales Hub
    • Smart CRM
  • A customer service platform with a shared inbox, Messenger and help center, plus the Fin AI Agent billed per resolution on top of per-seat plans.

    Use case Shared inbox and Messenger chat

    Pricing No permanent free plan; seats reported from $29 per month billed annually, plus $0.99 per Fin resolution.

    • Customer support
    • Help desk
    • Fin AI Agent
  • Atlassian's issue and project tracking tool for software and business teams, with a free plan for 10 users and paid plans that include Rovo AI…

    Use case Scrum and Kanban boards

    Pricing Free for up to 10 users; Standard reported at about $7.91 per user per month (annual).

    • Agile
    • Scrum
    • Kanban
  • A fast issue tracker and project planning tool for software teams, with a free plan, Basic at $10 and Business at $16 per user, and AI agent features.

    Use case Issue and bug tracking

    Pricing Free plan; Basic reported at $10 and Business at $16 per user per month billed annually.

    • Linear
    • Linear app
    • Issue tracker
  • Microsoft's sales CRM, sold as Professional, Enterprise and Premium editions per user, with Microsoft 365 and LinkedIn integration and AI sales…

    Use case Lead and opportunity management

    Pricing No free plan; reported list prices from $65 per user per month (Professional), $105 (Enterprise) and $150 (Premium).

    • Dynamics 365 Sales
    • Microsoft CRM
    • Dynamics CRM
  • Microsoft's chat, meetings and collaboration app, available free, as a $4 standalone plan or bundled in Microsoft 365 Business plans from $7 per user.

    Use case Team chat and channels

    Pricing Free version; standalone Essentials at $4 and Microsoft 365 Business Basic at $7 per user per month billed annually.

    • Microsoft Teams
    • Team chat
    • Video meetings
  • An online visual collaboration whiteboard with a free plan, Starter at $8 and Business at $20 per member, AI credits and an MCP server.

    Use case Brainstorming and workshops

    Pricing Free plan; Starter reported at $8 and Business at $20 per member per month billed annually.

    • Miro
    • Online whiteboard
    • Visual collaboration
  • A visual work management platform built on customisable boards, with a free plan, per-seat paid plans and a three-seat minimum.

    Use case Project and task tracking on boards

    Pricing Free plan for up to 2 seats; paid plans reported from $9 per seat per month billed annually (3-seat minimum).

    • Project management
    • Work management
    • Boards
  • A connected workspace for docs, wikis and projects, with a free plan, per-member paid plans and AI bundled into higher tiers.

    Use case Team wikis and knowledge bases

    Pricing Free plan; paid plans billed per member (Plus, Business) with AI bundled from Business.

    • Wiki
    • Docs
    • Knowledge base
  • A pipeline-focused sales CRM sold per seat in four plans (Lite, Growth, Premium and Ultimate), with automations starting at Growth.

    Use case Visual deal pipeline management

    Pricing No permanent free plan; plans reported from $14 per seat per month billed annually (Lite).

    • CRM
    • Sales pipeline
    • Deal tracking
  • Salesforce's CRM for sales teams, sold in editions from Starter Suite to Unlimited, with a customisation-heavy platform behind it.

    Use case Lead and opportunity management

    Pricing Per user per month by edition; Salesforce directs buyers to contact sales for detailed pricing.

    • CRM
    • Sales Cloud
    • Opportunity management
  • A channel-based team messaging platform with a free plan, per-user paid plans, and AI features that scale from basic on Pro to advanced on Business+.

    Use case Team and project channels

    Pricing Free plan; Pro reported at $7.25 per user per month billed annually.

    • Team chat
    • Channels
    • Huddles
  • An enterprise work management platform with a spreadsheet-style interface, Gantt and dashboards, Pro and Business plans and custom Enterprise pricing.

    Use case Project and portfolio tracking with Gantt and dashboards

    Pricing No free plan for new sign-ups; Pro reported at $9 per member per month billed annually.

    • Smartsheet
    • Work management software
    • Project management software
  • A Kanban-style work management tool from Atlassian with built-in Butler automation on every plan and a free tier for whole teams.

    Use case Kanban task boards

    Pricing Free plan; Standard $5 per user per month billed annually ($6 monthly).

    • Kanban
    • Project management
    • Butler automation
  • A work management platform with a free plan, Team at $10 and Business at $25 per user, and custom Pinnacle and Apex tiers for larger organisations.

    Use case Project planning with Gantt charts and board views

    Pricing Free plan for unlimited users; paid plans reported from $10 per user per month billed annually (Team).

    • Wrike
    • Project management software
    • Work management

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