Managed Services & ReliabilityKeep critical systems running, and your team focused on the business.
A Stack18 team monitors, supports and improves your applications and cloud, with clear response times and monthly reporting. The people who built or reviewed your systems stay accountable for running them.
- Written SLA
- Monitoring and backups
- Monthly reporting
Free 30-minute call with a senior reliability engineer. Reply within one business day. Based in Jaipur, working with businesses across India.
- Discovery callFree 30 minutes with a senior specialist
- Scoped first phaseWritten scope, timeline and fixed price
- Build with weekly demosWorking software you can see every week
- Launch and supportGo-live with your team ready, then ongoing support
What are managed services and application support?
Managed services means a partner runs the day-to-day operation of your applications and cloud: monitoring, incident response, backups, patching, releases and improvements. Stack18 provides this under a written service level agreement, with monthly reports and a plan to reduce incidents over time, not just fix them.
Last reviewed 9 November 2026 by the Stack18 delivery team in Jaipur. Security and AI governance · Pricing · About Stack18
| What it covers | Application support; Monitoring & incident response; Backup & disaster recovery; Patching & vulnerabilities; Cloud operations & FinOps; Release & continuous improvement. |
|---|---|
| Typical first step | Reliability Assessment: 2 weeks; fixed price. |
| Next step | Managed Run: ongoing; monthly retainer. |
| Long-term option | Run & Evolve: ongoing; monthly retainer. |
| Measured by | Availability; Mean time to recover; Repeat incidents; Backup restore success. Each against an agreed baseline. |
| Governance | Human approval at 5 governance gates before anything reaches production. NDA available on request. |
| Delivery team | Based in Jaipur, India. A senior specialist replies within one business day. |
You need Managed Services & Reliability when…
Tap the ones that apply to you.
Managed Services & Reliability, end to end.
Each capability is delivered by the same team on the Agentic SDLC, with your approval at every critical step.
Application support
Bug fixes, small changes and user support for the systems you depend on.
- Tiered support with response targets
- Bug fixing and minor enhancements
- Knowledge base and runbooks
Monitoring & incident response
Know about problems before users do, and fix them with a clear process.
- Uptime, performance, error monitoring
- Escalation paths and on-call options
- Post-incident reviews
Backup & disaster recovery
Recover quickly from failure, with proof that it works.
- Backup design and scheduling
- Recovery objectives and runbooks
- Regular restore tests
Patching & vulnerabilities
Keep systems current and exposure low.
- Patch and dependency updates
- Vulnerability scanning
- Access reviews
Cloud operations & FinOps
Run cloud environments reliably, and pay only for what you need.
- Infrastructure as code and upkeep
- Cost reviews and rightsizing
- Capacity and scaling plans
Release & continuous improvement
Ship changes safely and keep improving what runs.
- CI/CD pipeline care
- Release management
- Quarterly improvement roadmap
A typical managed services onboarding, week by week.
Senior people lead every phase. Specialised AI agents on the Agentic SDLC handle the repetitive work, and nothing ships without your approval.
Assess
Review architecture, monitoring, backups, security and operations.
Stabilise
Fix the highest risks, set up monitoring and test the backups.
Transition
Document the systems, agree the SLA and set up support channels.
Run & improve
Operate the systems, report monthly, cut repeat incidents quarterly.
Start small. Scale when it works.
Every engagement begins with a short, fixed-price step so you can judge the fit before committing further.
Reliability Assessment
Teams unsure how safe their systems are.
- Duration
- 2 weeks
- Pricing
- Fixed price
- Architecture and ops review
- Backup and security check
- Prioritised remediation plan
Managed Run
Teams that want their systems operated for them.
- Duration
- Ongoing
- Pricing
- Monthly retainer
- Monitoring, incident response
- Support and small changes
- Monthly service report
Run & Evolve
Products that must keep improving as well as running.
- Duration
- Ongoing
- Pricing
- Monthly retainer
- Managed Run included
- Dedicated improvement capacity
- Quarterly roadmap and review
Free uptime and backup health check
Tell us about the system you rely on most. A Stack18 reliability engineer reviews how it is monitored, backed up and recovered, and shares a written summary.
- Biggest operational risks
- Backup and recovery gaps
- Suggested next steps, no obligation
We agree targets before we start.
Every engagement has a baseline and a target on the measures that matter to you, reported at every read-out.
Where Managed Services & Reliability makes the biggest difference.
Growing e-commerce brand
- Challenge
- The site slows down during sales and the original developer is unreachable.
- What we do
- Reliability assessment, monitoring, scaling fixes and a support retainer.
3 weeks, then ongoing
Regional hospital group
- Challenge
- Backups run, but nobody has ever restored one.
- What we do
- Backup redesign, restore testing and a documented recovery plan.
4 weeks
Software exporter
- Challenge
- Customers expect uptime commitments the team cannot yet support.
- What we do
- A managed run with monitoring, on-call cover and a written SLA.
4 weeks, then ongoing
Managed Services & Reliability questions.
Do you support systems you did not build?
Yes. We start with an assessment, document the system and stabilise it before taking on support, so we know what we are accepting responsibility for.
What does the SLA cover?
The SLA sets support hours, severity levels and response and resolution targets, and it names what is in and out of scope. We agree it in writing before the run phase starts.
Can you manage cloud costs too?
Yes. Cost reviews, rightsizing and budget alerts are part of cloud operations, and we report the effect every month.
Is support available outside office hours?
Coverage hours are part of the SLA you choose. Critical systems can have extended or on-call coverage, priced accordingly.
Will we keep access to everything you manage?
Yes. You keep ownership of accounts, code and infrastructure. We work inside your environment with named access, and everything is documented so you can change partners.
Do you provide application support and managed services in Jaipur and across India?
Yes. Stack18 is headquartered in Jaipur, Rajasthan, and delivers application support and managed services for businesses across India. You get a free 30-minute call, a fixed-price first step and working software every week, so the engagement works the same whether you are in Jaipur or elsewhere.
Often combined with.
Operations links naturally to cloud and DevOps for the platform, legacy modernization to retire the riskiest systems, security and compliance advisory for audits and technology consulting for roadmaps. Read about security at Stack18. See all Stack18 services.
Let's scope your managed services engagement.
Tell us where you are and where you want to be. A senior reliability engineer will reply within one business day with next steps.
- Free 30-minute consultation
- Indicative estimate after the call
- NDA available on request