ERP Support & AMCERP help when your users need it, without waiting on the original vendor.
Annual maintenance and support for SAP Business One, Odoo, Tally, Microsoft Dynamics and custom ERPs: user support, fixes, reports, GST and compliance changes, upgrades and integrations.
- SAP B1, Odoo, Tally, custom
- GST changes handled
- User support
- Application Health Check1–2 weeks · Fixed price
- ERP AMCAnnual · Annual or monthly retainer
What does an ERP AMC include?
An ERP annual maintenance contract (AMC) usually covers user support, fixing errors, small changes to forms and reports, applying updates and compliance changes such as GST rules, monitoring integrations and backups, and periodic health checks. Stack18 provides ERP support for packaged and custom ERPs with defined response times, a monthly bank of change hours and clear reporting.
- ERP AMC
- SAP Business One support
- Odoo support India
- ERP maintenance contract
- Tally support services
Last reviewed 11 November 2026 by the Stack18 delivery team in Jaipur.Security & AI governancePricing
| What it covers | User support; Fixes; Reports and forms; Compliance updates; Integrations and backups; Upgrades. |
|---|---|
| Typical first step | Application Health Check: 1–2 weeks; fixed price. |
| Long-term option | ERP AMC: Annual; annual or monthly retainer. |
| Measured by | Ticket resolution time; Repeat issues; User satisfaction; Compliance issues. Each against an agreed baseline. |
| Governance | Human approval at 5 governance gates before anything reaches production. NDA available on request. |
| Delivery team | Based in Jaipur, India. A senior specialist replies within one business day. |
You need this when…
Tap the ones that apply to you.
ERP Support & AMC, end to end.
The features and building blocks of an ERP Support & AMC engagement. Each is delivered by the same team on the Agentic SDLC, with your approval at every critical step.
User support
Help desk for ERP users.
- Ticket and WhatsApp support
- How-to help
- Training refreshers
Fixes
Errors in transactions and setup resolved.
- Error analysis
- Data corrections
- Configuration fixes
Reports and forms
New and changed reports, layouts and fields.
- Report changes
- Print layouts
- Custom fields
Compliance updates
GST, e-invoice and statutory changes.
- GST rule changes
- E-invoice updates
- TDS and statutory
Integrations and backups
Links to other systems and data safety checked.
- Integration monitoring
- Backup checks
- Performance
Upgrades
Version upgrades planned and tested.
- Upgrade planning
- Testing
- Go-live support
A typical engagement, step by step.
Senior people lead every phase. Specialised AI agents on the Agentic SDLC handle the repetitive work, and nothing ships without your approval.
Onboard
We take over access, document the current setup and agree service levels, priorities and the baseline for ticket resolution time and repeat issues.
Stabilise
We fix the most urgent risks first, starting with user support and fixes, and set up the alerts and dashboards the service depends on.
Run
We handle tickets, changes and checks across user support, fixes and reports and forms under the agreed SLAs, with every change approved before it reaches production.
Improve
We review ticket resolution time and repeat issues against the baseline, remove repeat issues and agree the next improvements with you.
How much does ERP Support & AMC cost in India?
Most ERP Support & AMC projects start with an Application Health Check (1–2 weeks, fixed price), which fixes the scope, team and price before you commit. ERP AMC runs on an annual or monthly retainer. Prices exclude GST. Cloud hosting and third-party usage, such as messaging, payment or AI model charges, are paid at cost.
Application Health Check
Teams inheriting or worried about a system.
- Duration
- 1–2 weeks
- Pricing
- Fixed price
- Code and infra review
- Risk list
- Support plan
ERP AMC
Businesses running an ERP every day.
- Duration
- Annual
- Pricing
- Annual or monthly retainer
- User support
- Change hours
- Compliance updates
What drives the price
- Number of modules, workflows and user roles
- Integrations with your ERP, CRM, payments, GST or messaging tools
- Volume and quality of data to migrate
- Compliance, security and audit requirements
- Mobile apps, offline use or multiple languages
Always included
- Fixed scope and price before build starts
- Weekly working demos and human approval gates
- Training, documentation and 30 days of hypercare
- Your code, data and IP, owned by you
See Stack18 pricing or compare fixed price and time and materials.
What we have shipped, and what a typical engagement looks like.
Delivered projects link to the full case study. Illustrative scenarios describe typical engagements and are not named client results.
FMCG distributor
- Challenge
- SAP Business One partner support was slow and costly.
- What we do
- An AMC with WhatsApp support, monthly change hours, GST updates and integration monitoring.
- We would measure
- Ticket resolution time, repeat issues, user satisfaction, against a baseline agreed in week one.
Ongoing
Furniture manufacturer
- Challenge
- A custom ERP built by a freelancer had no support.
- What we do
- Knowledge transfer, documentation and an ongoing AMC with an upgrade plan.
- We would measure
- Ticket resolution time, repeat issues, user satisfaction, against a baseline agreed in week one.
Ongoing
Ethnic wear D2C, Jaipur
- Challenge
- A ₹100+ crore brand needed website, app and back office to share one catalogue and one record of stock and orders.
- What we do
- Nine specialists built website, mobile app and ERP on one connected foundation in two-week sprints.
3 months
Read the case study →We agree targets before we start.
Free ERP health check
Tell us your ERP and issues. We assess and propose support.
- Health findings
- Support model
- Annual cost
ERP Support & AMC questions.
Cost, timelines, integrations and ownership. If your question is not here, ask a senior specialist on a free 30-minute call.
Ask us anythingHow much does ERP Support & AMC cost in India?
Most ERP Support & AMC projects start with an Application Health Check (1–2 weeks, fixed price), which fixes the scope, team and price before you commit. ERP AMC runs on an annual or monthly retainer. Prices exclude GST. Cloud hosting and third-party usage, such as messaging, payment or AI model charges, are paid at cost.
Can you support an ERP another partner implemented?
Yes. We start with a health check and knowledge transfer. Licence support from the software vendor remains separate.
Which ERPs do you support?
SAP Business One, Odoo, Tally, Microsoft Dynamics 365 Business Central, Zoho and custom ERPs.
Are GST changes included?
Routine compliance updates are included within the agreed hours; major changes are scoped separately.
How do users raise issues?
Through a ticketing portal, email or WhatsApp, with priorities and response times agreed in the contract.
Do you provide ERP Support & AMC across India?
Yes. Stack18 is headquartered in Jaipur, Rajasthan, and delivers ERP Support & AMC for businesses across India, including Delhi NCR, Mumbai, Bengaluru, Pune, Hyderabad and Ahmedabad. Work runs remotely with weekly demos, and on-site workshops are arranged for key milestones.
Let's scope your ERP Support & AMC project.
Tell us where you are and where you want to be. A senior specialist will reply within one business day with next steps.
- Free 30-minute consultation
- Indicative estimate after the call
- NDA available on request