Ada
An enterprise AI customer service agent platform sold by quote, with buyer-reported costs from about $30,000 a year and a median near $70,000.
- Quote-based
- Annual
- Cloud
- Enterprise CX
- Independent sources
- Verified 10 Nov 2026Sources are dated on this profile
- 1 sourceLinked, typed and dated
- Independent third-party sourcesHow this profile was compiled
- Not an endorsementStack18 has not tested this product
What is Ada?
Ada is an enterprise AI customer service platform that automates support conversations across chat, email and voice with a no-code builder.
- Best forEnterprises automating very high support volumes
- Team size fitLarge enterprises
- PricingQuote only; buyer-reported ~$30,000 a year to start, ~$70,000 median, up to $300,000+.
- Main limitationNo public pricing.
- AlternativesYellow.ai, Kore.ai, Botpress · compare all
Ada overview: who it is for and what it does.
Ada automates customer service conversations for large brands, with a no-code builder and a long production track record.
A guide dated 2 November 2026 says Ada has no free plan or self-serve signup and is quote-only, with buyer-reported costs of about $30,000 a year to start, a median near $70,000 and up to $300,000+.
It describes Ada as a poor fit below enterprise volume and best for enterprises handling 300,000+ conversations a year.
Main problem it solves
Automates high-volume customer support at enterprise scale.
Typical customer segment
Enterprise.
Target users
- Enterprise support leaders
- CX operations
- Contact centres
Primary use cases
- Support automation
- Omnichannel AI agents
- Deflection
What makes it distinct
- Enterprise focus.
- No self-serve.
- Five-figure minimum.
Ada features explained.
Pricing (buyer-reported)
- Start
- About $30,000 a year.
- Median
- About $70,000.
- Top
- $300,000+.
Platform
- Builder
- No-code.
- Channels
- Chat, email, voice.
- Track record
- Long in production.
Fit
- Volume
- 300,000+ conversations a year.
- Self-serve
- None.
- SMB
- Poor fit.
Ada pricing and plans.
Figures reported by independent sources; vendor page not reviewed directly. Checked 10 Nov 2026 against Rework.
Pricing model
Annual enterprise quote.
Free plan
No
Free trial
No
Ada plans and prices (USD)
Ada
Quote (buyer-reported ~$30,000-$300,000+ per year)
Annual
Enterprise.
Rework (2 November 2026), buyer-reported figures.
Prices change. Confirm current plans and terms on the vendor's site before you decide.
Visit official website (external) ↗See alternativesAda integrations, API and platforms.
Important integrations
- Salesforce
- Zendesk
- Shopify
- Genesys
Supported platforms
- Web
API
Not reviewed for this profile.
Data import and export
Not reviewed for this profile.
Integration coverage was not assessed in full. Check Ada's integrations directory and documentation for your tools.
Ada pros and cons.
Strengths, limitations and best fit. Each point cites a source; editorial summaries are not customer reviews.
Best for
- Enterprises automating very high support volumes
- Global consumer brands
- Contact centres
May be less suited to
- Small businesses
- Teams wanting self-serve trials
Top Ada alternatives and competitors.
Yellow.ai
An enterprise conversational AI platform across 35+ channels, with a free plan (500 chats) and…
Explore →Related productKore.ai
An enterprise AI agent platform for customer service and work, with AWS Marketplace pricing at $0.20 per…
Explore →Related productBotpress
A developer-friendly AI agent platform with a free pay-as-you-go tier and Plus from $89 a month plus AI…
Explore →Ada compared with similar AI chatbot and agent builders.
Summaries come from each profile. This is a side-by-side aid, not a ranking.
| Product | Pricing model | Starting price | Free plan | Build style | Best for |
|---|---|---|---|---|---|
| Ada | Quote | ~$30,000/yr (reported) | No | No-code enterprise | Enterprise support |
| Botpress | Flat + usage | $89/mo + AI | Yes (500 msgs) | Visual + code | Developers |
| Chatbase | Flat + credits | $32/mo | Yes (50 credits) | No-code, doc-trained | Doc-trained support |
| CustomGPT.ai | Flat + query caps | $89/mo (annual) | No; 7-day trial | No-code RAG | Grounded Q&A |
| Dialogflow CX | Pay as you go | ~$20 per 100 sessions | $600 trial credit | Developer flows | Google Cloud devs |
| Kore.ai | Usage + fixed fees | $0.20/session + fees | No | Enterprise platform | Contact centres |
Ada vs competitors: head-to-head comparisons.
Each comparison has a feature table, pricing side by side, strengths and limits, and best-fit scenarios.
Ada discussions and buying questions.
No published discussions mention this product yet.
Ada questions and answers
What is Ada used for?
Ada is an enterprise AI customer service platform that automates support conversations across chat, email and voice with a no-code builder. Typical uses include support automation, omnichannel AI agents, deflection.
How much does Ada cost?
Ada quotes prices; buyers report about $30,000 a year to start and a median near $70,000.
Does Ada have a free trial?
No self-serve signup or free plan, per a November 2026 guide.
Who is Ada for?
Enterprises handling very high support volumes.
How does Ada compare with its competitors?
Stack18 publishes head-to-head comparisons of Ada vs Yellow.ai, each with a feature table, pricing and best-fit scenarios.
What are the main alternatives to Ada?
The main alternatives to Ada covered on Stack18 are Yellow.ai, Kore.ai and Botpress. Yellow.ai may suit enterprises automating support across many channels and languages. Kore.ai may suit large enterprises building AI for service and contact centres. Botpress may suit developer-led teams wanting code-level control. See the Ada alternatives guide for a side-by-side table.
What are the pros and cons of Ada?
Strengths: Built for enterprise volume. No-code builder. Limitations: No public pricing. Five-figure minimum.
Who is Ada best for?
Ada may suit enterprises automating very high support volumes; global consumer brands; contact centres. It may be less suited to small businesses; teams wanting self-serve trials.
What integrations does Ada support?
Documented integrations and ecosystem items include Salesforce, Zendesk, Shopify, Genesys. API: Not reviewed for this profile.
When was the Ada profile last verified?
Sources for this profile were last reviewed on 10 Nov 2026. 1 source is listed under Sources, and prices and plans can change, so confirm with the vendor.
Where this information comes from.
- Best AI Chatbot Builders in 2026 (2 November 2026) Rework Third-party Accessed 10 Nov 2026
Secondary-source profile. Vendor pages were not reviewed directly for this profile. Facts and prices are taken from independent third-party sources and may differ from the vendor's current pages. Confirm with the vendor before buying.
Facts come from Rework (November 2026). Capabilities were not tested.
Stack18 has not tested this product or received anything from the vendor for this profile. Editorial summaries of vendor information are not endorsements. Confirm details with the vendor before buying.
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