Yellow.ai
An enterprise conversational AI platform across 35+ channels, with a free plan (500 chats) and enterprise deals from $10,000 a year on AWS Marketplace.
- Free plan
- Usage + quote
- Cloud
- Omnichannel
- Independent sources
- Verified 10 Nov 2026Sources are dated on this profile
- 1 sourceLinked, typed and dated
- Independent third-party sourcesHow this profile was compiled
- Not an endorsementStack18 has not tested this product
What is Yellow.ai?
Yellow.ai is an enterprise conversational AI platform for customer and employee experience, with AI agents across chat, voice, email and messaging channels.
- Best forEnterprises automating support across many channels and languages
- Team size fitMid-size teams, Large enterprises
- PricingFree (1 agent, 500 sessions) then $0.99 per resolution; Enterprise quote; AWS packages $10,000-$25,000 a year.
- Main limitationOpaque enterprise pricing.
- AlternativesAda, Kore.ai, Dialogflow CX · compare all
Yellow.ai overview: who it is for and what it does.
Yellow.ai runs AI agents across 35+ channels with voice (VoiceX), 150+ integrations and an employee-experience product for HR and IT.
A competitor's guide (prices read 5 October 2026) lists a free plan with 1 AI agent and 500 chat sessions a month, then $0.99 per resolution; Enterprise is quote-only, and AWS Marketplace packages are $10,000 (Basic) and $25,000 (Standard) for 12 months.
It reports Yellow.ai agreed in August 2026 to go public via a merger with Bluerock Acquisition Corp., and notes opaque pricing and one reported stalled rollout.
Main problem it solves
Automates customer and employee conversations at scale.
Typical customer segment
Mid-market and enterprise.
Target users
- Enterprise CX teams
- Contact centres
- HR and IT service teams
Primary use cases
- Omnichannel AI agents
- Voice bots
- Employee support
What makes it distinct
- 35+ channels.
- Voice agents.
- SPAC merger (2026).
Yellow.ai features explained.
Pricing
- Free
- 1 agent; 500 sessions; then $0.99 per resolution.
- AWS Basic
- $10,000 a year.
- AWS Standard
- $25,000 a year.
Platform
- Channels
- 35+ on Enterprise.
- Integrations
- 150+.
- Voice
- VoiceX.
Company
- Listing
- Merger with Bluerock (August 2026).
- Certifications
- SOC 2, ISO 27001, HIPAA (claimed).
- G2
- 4.4/5 (106 reviews).
Yellow.ai pricing and plans.
Figures reported by independent sources; vendor page not reviewed directly. Checked 10 Nov 2026 against Macha.
Pricing model
Free tier, per-resolution usage and enterprise quotes.
Free plan
Yes (500 sessions/month)
Free trial
Not documented
Yellow.ai plans and prices (USD)
Free
$0 (500 sessions)
Free
Then $0.99 per resolution.
AWS Basic
$10,000 per year
12 months
1 use case.
AWS Standard
$25,000 per year
12 months
4 use cases.
Enterprise
Quote
Annual
Unlimited agents.
Macha (October 2026, competitor).
Prices change. Confirm current plans and terms on the vendor's site before you decide.
Visit official website (external) ↗See alternativesYellow.ai integrations, API and platforms.
Important integrations
- Salesforce
- Zendesk
- ServiceNow
Supported platforms
- Web
API
Not reviewed for this profile.
Data import and export
Not reviewed for this profile.
Integration coverage was not assessed in full. Check Yellow.ai's integrations directory and documentation for your tools.
Yellow.ai pros and cons.
Strengths, limitations and best fit. Each point cites a source; editorial summaries are not customer reviews.
Limitations
Best for
- Enterprises automating support across many channels and languages
- Contact centres
- Employee service desks
May be less suited to
- Small businesses
- Teams on one help desk channel
Top Yellow.ai alternatives and competitors.
Ada
An enterprise AI customer service agent platform sold by quote, with buyer-reported costs from about…
Explore →Related productKore.ai
An enterprise AI agent platform for customer service and work, with AWS Marketplace pricing at $0.20 per…
Explore →Related productDialogflow CX
Google Cloud's conversational AI for developers, pay-as-you-go at about $20 per 100 text sessions, with…
Explore →Yellow.ai compared with similar AI chatbot and agent builders.
Summaries come from each profile. This is a side-by-side aid, not a ranking.
| Product | Pricing model | Starting price | Free plan | Build style | Best for |
|---|---|---|---|---|---|
| Yellow.ai | Usage + quote | Free; $0.99/resolution | Yes (500 sessions) | No-code enterprise | Omnichannel enterprise |
| Ada | Quote | ~$30,000/yr (reported) | No | No-code enterprise | Enterprise support |
| Botpress | Flat + usage | $89/mo + AI | Yes (500 msgs) | Visual + code | Developers |
| Chatbase | Flat + credits | $32/mo | Yes (50 credits) | No-code, doc-trained | Doc-trained support |
| CustomGPT.ai | Flat + query caps | $89/mo (annual) | No; 7-day trial | No-code RAG | Grounded Q&A |
| Dialogflow CX | Pay as you go | ~$20 per 100 sessions | $600 trial credit | Developer flows | Google Cloud devs |
Yellow.ai vs competitors: head-to-head comparisons.
Each comparison has a feature table, pricing side by side, strengths and limits, and best-fit scenarios.
Haptik vs Yellow.ai
Haptik and Yellow.ai are Indian-origin enterprise conversational AI platforms for customer service on…
Explore →ComparisonAda vs Yellow.ai
Ada vs Yellow.ai in 2026: pricing, free plans, features, strengths and best fit compared from dated sources.…
Compare →ComparisonKore.ai vs Yellow.ai
Kore.ai vs Yellow.ai in 2026: pricing, free plans, features, strengths and best fit compared from dated…
Compare →Yellow.ai discussions and buying questions.
No published discussions mention this product yet.
Yellow.ai questions and answers
What is Yellow.ai used for?
Yellow.ai is an enterprise conversational AI platform for customer and employee experience, with AI agents across chat, voice, email and messaging channels. Typical uses include omnichannel AI agents, voice bots, employee support.
How much does Yellow.ai cost?
A free plan covers 500 sessions, then $0.99 per resolution; AWS packages start at $10,000 a year; Enterprise is quoted.
Is Yellow.ai going public?
A 2026 article says it agreed in August 2026 to merge with Bluerock Acquisition Corp.
Does Yellow.ai support voice?
Yes, through VoiceX.
How does Yellow.ai compare with its competitors?
Stack18 publishes head-to-head comparisons of Ada vs Yellow.ai and Kore.ai vs Yellow.ai, each with a feature table, pricing and best-fit scenarios.
What are the main alternatives to Yellow.ai?
The main alternatives to Yellow.ai covered on Stack18 are Ada, Kore.ai and Dialogflow CX. Ada may suit enterprises automating very high support volumes. Kore.ai may suit large enterprises building AI for service and contact centres. Dialogflow CX may suit developers wanting Google-grade NLU and voice. See the Yellow.ai alternatives guide for a side-by-side table.
What are the pros and cons of Yellow.ai?
Strengths: 35+ channels. Voice agents. Limitations: Opaque enterprise pricing. Reported implementation delays.
Who is Yellow.ai best for?
Yellow.ai may suit enterprises automating support across many channels and languages; contact centres; employee service desks. It may be less suited to small businesses; teams on one help desk channel.
What integrations does Yellow.ai support?
Documented integrations and ecosystem items include Salesforce, Zendesk, ServiceNow, WhatsApp. API: Not reviewed for this profile.
When was the Yellow.ai profile last verified?
Sources for this profile were last reviewed on 10 Nov 2026. 1 source is listed under Sources, and prices and plans can change, so confirm with the vendor.
Where this information comes from.
- Best Yellow.ai alternatives (updated 13 October 2026) Macha (competing vendor) Third-party Accessed 10 Nov 2026
Secondary-source profile. Vendor pages were not reviewed directly for this profile. Facts and prices are taken from independent third-party sources and may differ from the vendor's current pages. Confirm with the vendor before buying.
Facts come from Macha (October 2026, a competitor). Capabilities were not tested.
Stack18 has not tested this product or received anything from the vendor for this profile. Editorial summaries of vendor information are not endorsements. Confirm details with the vendor before buying.
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