Kore.ai vs Yellow.ai: AI Chatbot Builders Compared (2026)
Kore.ai and Yellow.ai are two widely compared chatbot builders. Kore.ai is an enterprise conversational and agentic AI platform for customer service, employee support and process automation, with contact-centre AI add-ons. Yellow.ai is an enterprise conversational AI platform for customer and employee experience, with AI agents across chat, voice, email and messaging channels.
- Verified 10 Nov 2026Sources are dated on this page
- 1 sourcesLinked, typed and dated
- No winner declaredFit depends on your criteria
- Not tested by Stack18Editorial summary of documented facts
Kore.ai vs Yellow.ai: the short answer
Kore.ai is an enterprise conversational and agentic AI platform for customer service, employee support and process automation, with contact-centre AI add-ons. Yellow.ai is an enterprise conversational AI platform for customer and employee experience, with AI agents across chat, voice, email and messaging channels. Both are chatbot builders, but they differ in pricing model, target team size and focus.
On pricing, Kore.ai is described as: per-session usage plus annual fixed fees; Yellow.ai as: free tier, per-resolution usage and enterprise quotes. Yellow.ai lists a free option: 500 sessions/month. Kore.ai does not document a permanent free plan. Kore.ai is positioned for large enterprises building AI for service and contact centres, and Yellow.ai for enterprises automating support across many channels and languages.
Everything below is drawn from the two sourced profiles and the 1 dated sources listed at the end. Where a source does not document something it is marked Unknown, and third-party estimates are labelled. No winner is declared: the better fit depends on your size, budget and requirements.
Kore.ai and Yellow.ai at a glance.
One card per product, drawn from each full profile. Open a profile for features, pricing plans, limits and sources.
Kore.ai
Kore.ai · AI Chatbot Builders
Kore.ai is an enterprise conversational and agentic AI platform for customer service, employee support and process automation, with contact-centre AI add-ons.
- Pricing
- No website prices; AWS: $0.20 per session plus two $40,000 annual fees; add-ons metered.
- Best for
- Large enterprises building AI for service and contact centres
Yellow.ai
Yellow.ai · AI Chatbot Builders
Yellow.ai is an enterprise conversational AI platform for customer and employee experience, with AI agents across chat, voice, email and messaging channels.
- Pricing
- Free (1 agent, 500 sessions) then $0.99 per resolution; Enterprise quote; AWS packages $10,000-$25,000 a year.
- Best for
- Enterprises automating support across many channels and languages
Kore.ai vs Yellow.ai: feature-by-feature comparison.
Every row is drawn from the sources listed below. Rows that differ are marked, and you can filter the table to show only those.
- YesDocumented
- PartialAvailable with limits or on some plans
- NoDocumented as unavailable
- UnknownNot documented in the sources reviewed
| Dimension |  Kore.ai |  Yellow.ai |
|---|---|---|
| Product | ||
| Product typeDiffers | YesEnterprise AI agent platform | YesEnterprise conversational AI |
| VendorDiffers | YesKore.ai | YesYellow.ai |
| Best forDiffers | YesLarge enterprises building AI for service and contact centres | YesEnterprises automating support across many channels and languages |
| Pricing | ||
| Pricing modelDiffers | YesPer-session usage plus annual fixed fees. | PartialFree tier, per-resolution usage and enterprise quotes. |
| Pricing summaryDiffers | YesNo website prices; AWS: $0.20 per session plus two $40,000 annual fees; add-ons metered. | PartialFree (1 agent, 500 sessions) then $0.99 per resolution; Enterprise quote; AWS packages $10,000-$25,000 a year. |
| Free planDiffers | NoNo | YesYes (500 sessions/month) |
| Free trial | NoNot documented | NoNot documented |
| AI Chatbot Builders criteria | ||
| Pricing modelDiffers | YesUsage + fixed fees | PartialUsage + quote |
| Starting priceDiffers | Yes$0.20/session + fees | YesFree; $0.99/resolution |
| Build styleDiffers | YesEnterprise platform | YesNo-code enterprise |
| Best forDiffers | YesContact centres | YesOmnichannel enterprise |
| Fit and platform | ||
| Team sizeDiffers | YesLarge enterprises | YesMid-size teams, Large enterprises |
| Platforms | YesWeb | YesWeb |
| IntegrationsDiffers | YesSalesforce, ServiceNow, Genesys, Microsoft Teams | YesSalesforce, Zendesk, ServiceNow, WhatsApp |
| API | UnknownNot reviewed for this profile. | UnknownNot reviewed for this profile. |
Kore.ai vs Yellow.ai pricing.
Plan names, prices and billing terms as reported in each profile's sources. Taxes, add-ons and discounts are excluded unless stated.
Kore.ai pricing
Per-session usage plus annual fixed fees.
- AI for Service (AWS)$0.20 per session + $80,000 per year fixed · Annual
Prices from independent sources; treat as reported. Macha (October 2026, competitor), citing AWS Marketplace. Currency: USD. Checked 10 Nov 2026.
All Kore.ai plans and sources
Yellow.ai pricing
Free tier, per-resolution usage and enterprise quotes.
- Free$0 (500 sessions) · Free
- AWS Basic$10,000 per year · 12 months
- AWS Standard$25,000 per year · 12 months
- EnterpriseQuote · Annual
Prices from independent sources; treat as reported. Macha (October 2026, competitor). Currency: USD. Checked 10 Nov 2026.
All Yellow.ai plans and sourcesKore.ai vs Yellow.ai: pricing model, ecosystem and fit.
Pricing model and cost drivers
Kore.ai: per-session usage plus annual fixed fees. Macha (October 2026, competitor), citing AWS Marketplace. Yellow.ai: free tier, per-resolution usage and enterprise quotes. Macha (October 2026, competitor). Model costs at your real seat count, usage and contract term before comparing headline prices.
What sets each apart
The Kore.ai profile highlights: usage plus fixed fees; contact-centre add-ons; industry packs. The Yellow.ai profile highlights: 35+ channels; voice agents; SPAC merger (2026).
Integrations and ecosystem
Kore.ai integrations named in its sources: Salesforce, ServiceNow, Genesys and Microsoft Teams. Yellow.ai: Salesforce, Zendesk, ServiceNow and WhatsApp. Check that the connectors you rely on exist on the plan you would buy.
Deployment and team fit
Kore.ai runs on Web and is documented for large enterprises. Yellow.ai runs on Web and is documented for mid-size teams and large enterprises. We did not test setup or migration.
Kore.ai and Yellow.ai: each option, in balance.
Each point is linked to a dated source on the product's profile.
Kore.ai
Strengths and limitations from the profile
- Enterprise depth.
- Contact-centre AI add-ons.
- Industry packs.
- No website pricing.
- High fixed fees.
- Many metered add-ons.
Yellow.ai
Strengths and limitations from the profile
- 35+ channels.
- Voice agents.
- Free entry tier.
- Opaque enterprise pricing.
- Reported implementation delays.
- May exceed simple needs.
Kore.ai or Yellow.ai: which fits which situation?
No overall winner is declared. The better choice depends on the criteria that matter most to you, so test both against your own requirements.
Choose Kore.ai if you are…
- Large enterprises building AI for service and contact centres
- Banks and insurers
- Global service desks
Less suited to: SMBs; teams wanting no-code simplicity.
See the Kore.ai profile
Choose Yellow.ai if you are…
- Enterprises automating support across many channels and languages
- Contact centres
- Employee service desks
Less suited to: small businesses; teams on one help desk channel.
See the Yellow.ai profileSwitching between Kore.ai and Yellow.ai.
Moving off Kore.ai or Yellow.ai means exporting conversation flows, knowledge sources and intents, rebuilding them in the new builder, reconnecting channels such as WhatsApp and Instagram, re-creating human handoff rules and retesting answers. Run both bots on a share of traffic before switching fully. Build the same pilot bot covering your top 20 questions in each shortlisted tool and compare accuracy, handoff and cost per conversation.
- Export a sample of your data and test an import into the other product.
- List the automations, integrations and permissions you would need to rebuild.
- Compare total cost at your real volume, including add-ons and services.
- Pilot with one team before a full cut-over.
- Check contract terms and notice periods with both vendors.
General guidance, not specific to either vendor. Confirm migration options with the vendors.
Kore.ai vs Yellow.ai: questions and answers
What is the difference between Kore.ai and Yellow.ai?
Kore.ai is an enterprise conversational and agentic AI platform for customer service, employee support and process automation, with contact-centre AI add-ons. Yellow.ai is an enterprise conversational AI platform for customer and employee experience, with AI agents across chat, voice, email and messaging channels. Both are chatbot builders, but they differ in pricing model, target team size and focus. Kore.ai is positioned for large enterprises building AI for service and contact centres; Yellow.ai for enterprises automating support across many channels and languages.
Is Kore.ai cheaper than Yellow.ai?
It depends on your volume and plan. Kore.ai: No website prices; AWS: $0.20 per session plus two $40,000 annual fees; add-ons metered. Yellow.ai: Free (1 agent, 500 sessions) then $0.99 per resolution; Enterprise quote; AWS packages $10,000-$25,000 a year. Compare both at your real seat count, usage and contract term.
Do Kore.ai or Yellow.ai have a free plan?
Yellow.ai lists a free option: 500 sessions/month. Kore.ai does not document a permanent free plan. Kore.ai free trial: Not documented. Yellow.ai free trial: Not documented.
What are the main limitations of Kore.ai and Yellow.ai?
Kore.ai: No website pricing. Yellow.ai: Opaque enterprise pricing.
How much does Kore.ai cost?
Its AWS listing shows $0.20 per session plus about $80,000 a year in fixed fees, per an October 2026 guide.
How much does Yellow.ai cost?
A free plan covers 500 sessions, then $0.99 per resolution; AWS packages start at $10,000 a year; Enterprise is quoted.
What are the alternatives to Kore.ai and Yellow.ai?
Stack18 has alternatives guides for both: Kore.ai alternatives and Yellow.ai alternatives, each comparing at least four other chatbot builders on pricing, free plan, features and fit. The AI Chatbot Builders category lists every profile.
Where this comparison comes from.
- Best Yellow.ai alternatives (updated 13 October 2026) Macha (competing vendor) Third-party Accessed 10 Nov 2026
This comparison summarises the Kore.ai and Yellow.ai profiles and their sources. Third-party figures are labelled; confirm current pricing and terms with each vendor. Stack18 has not tested these products.
Ready to test Kore.ai and Yellow.ai?
Check each vendor's current pricing and terms, run both against a real scenario from your business, or talk to Stack18 if off-the-shelf software is not the answer.
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