Dialogflow CX
Google Cloud's conversational AI for developers, pay-as-you-go at about $20 per 100 text sessions, with a $600 trial credit.
- $600 trial credit
- Pay as you go
- Cloud
- Developer
- Independent sources
- Verified 10 Nov 2026Sources are dated on this profile
- 1 sourceLinked, typed and dated
- Independent third-party sourcesHow this profile was compiled
- Not an endorsementStack18 has not tested this product
What is Dialogflow CX?
Dialogflow CX is Google Cloud's platform for building chat and voice agents with state-machine flows, Gemini integration and usage-based pricing.
- Best forDevelopers wanting Google-grade NLU and voice
- Team size fitSmall teams, Mid-size teams, Large enterprises
- PricingAbout $20 per 100 text sessions; audio from $0.0065 per 15 seconds; $600 trial credit for 12 months.
- Main limitationRequires engineering.
- AlternativesBotpress, Voiceflow, Kore.ai · compare all
Dialogflow CX overview: who it is for and what it does.
Dialogflow CX models conversations as state machines and connects to Google Cloud services and Gemini for chat and voice agents.
A 2 November 2026 guide lists pay-as-you-go pricing of about $20 per 100 text sessions, audio input from $0.0065 per 15 seconds and audio output from $4 per million characters, with no seat minimums and a $600 trial credit valid for 12 months.
It notes Dialogflow CX requires engineering, voice costs more and RAG features add 50% to 100%.
Main problem it solves
Gives developers enterprise-grade conversational AI on Google Cloud.
Typical customer segment
Developers and enterprises.
Target users
- Developers
- Contact-centre engineers
- Google Cloud customers
Primary use cases
- Chat agents
- Voice IVR
- Contact centre AI
What makes it distinct
- State-machine flows.
- Usage pricing.
- Gemini integration.
Dialogflow CX features explained.
Pricing
- Text
- ~$20 per 100 sessions.
- Audio input
- From $0.0065 per 15 seconds.
- Audio output
- From $4 per 1M characters.
Trial
- Credit
- $600.
- Validity
- 12 months.
- Seats
- No minimums.
Trade-offs
- Engineering
- Required.
- Voice
- Costs more.
- RAG
- Adds 50-100%.
Dialogflow CX pricing and plans.
Figures reported by independent sources; vendor page not reviewed directly. Checked 10 Nov 2026 against Rework.
Pricing model
Pay as you go by session and audio usage.
Free plan
No (trial credit)
Free trial
Yes ($600 credit)
Dialogflow CX plans and prices (USD)
Text sessions
About $20 per 100 sessions
Pay as you go
Chat.
Audio
From $0.0065 per 15 seconds input
Pay as you go
Voice.
Trial
$600 credit
12 months
New customers.
Rework (2 November 2026).
Prices change. Confirm current plans and terms on the vendor's site before you decide.
Visit official website (external) ↗See alternativesDialogflow CX integrations, API and platforms.
Important integrations
- Google Cloud
- Gemini
- Contact Center AI
- Twilio
Supported platforms
- Web
API
Not reviewed for this profile.
Data import and export
Not reviewed for this profile.
Integration coverage was not assessed in full. Check Dialogflow CX's integrations directory and documentation for your tools.
Dialogflow CX pros and cons.
Strengths, limitations and best fit. Each point cites a source; editorial summaries are not customer reviews.
Best for
- Developers wanting Google-grade NLU and voice
- Google Cloud customers
- Contact-centre IVR
May be less suited to
- Non-technical marketers
- Quick website widgets
Top Dialogflow CX alternatives and competitors.
Botpress
A developer-friendly AI agent platform with a free pay-as-you-go tier and Plus from $89 a month plus AI…
Explore →Related productVoiceflow
A collaborative platform for designing chat and voice AI agents, with a free tier and Pro at $60 a month…
Explore →Related productKore.ai
An enterprise AI agent platform for customer service and work, with AWS Marketplace pricing at $0.20 per…
Explore →Dialogflow CX compared with similar AI chatbot and agent builders.
Summaries come from each profile. This is a side-by-side aid, not a ranking.
| Product | Pricing model | Starting price | Free plan | Build style | Best for |
|---|---|---|---|---|---|
| Dialogflow CX | Pay as you go | ~$20 per 100 sessions | $600 trial credit | Developer flows | Google Cloud devs |
| Ada | Quote | ~$30,000/yr (reported) | No | No-code enterprise | Enterprise support |
| Botpress | Flat + usage | $89/mo + AI | Yes (500 msgs) | Visual + code | Developers |
| Chatbase | Flat + credits | $32/mo | Yes (50 credits) | No-code, doc-trained | Doc-trained support |
| CustomGPT.ai | Flat + query caps | $89/mo (annual) | No; 7-day trial | No-code RAG | Grounded Q&A |
| Kore.ai | Usage + fixed fees | $0.20/session + fees | No | Enterprise platform | Contact centres |
Dialogflow CX vs competitors: head-to-head comparisons.
Each comparison has a feature table, pricing side by side, strengths and limits, and best-fit scenarios.
Compare Dialogflow CX with all its alternatives in one table →
Dialogflow CX discussions and buying questions.
No published discussions mention this product yet.
Dialogflow CX questions and answers
What is Dialogflow CX used for?
Dialogflow CX is Google Cloud's platform for building chat and voice agents with state-machine flows, Gemini integration and usage-based pricing. Typical uses include chat agents, voice IVR, contact centre AI.
How much does Dialogflow CX cost?
About $20 per 100 text sessions, with audio billed separately, per a November 2026 guide.
Is there a free trial?
A $600 trial credit valid for 12 months.
Does Dialogflow CX need developers?
Yes, it requires engineering.
How does Dialogflow CX compare with its competitors?
Stack18 publishes head-to-head comparisons of Dialogflow CX vs Botpress, each with a feature table, pricing and best-fit scenarios.
What are the main alternatives to Dialogflow CX?
The main alternatives to Dialogflow CX covered on Stack18 are Botpress, Voiceflow and Kore.ai. Botpress may suit developer-led teams wanting code-level control. Voiceflow may suit design and product teams building complex chat and voice agents. Kore.ai may suit large enterprises building AI for service and contact centres. See the Dialogflow CX alternatives guide for a side-by-side table.
What are the pros and cons of Dialogflow CX?
Strengths: Google-grade NLU. No seat minimums. Limitations: Requires engineering. Voice costs more.
Who is Dialogflow CX best for?
Dialogflow CX may suit developers wanting Google-grade NLU and voice; Google Cloud customers; contact-centre IVR. It may be less suited to non-technical marketers; quick website widgets.
What integrations does Dialogflow CX support?
Documented integrations and ecosystem items include Google Cloud, Gemini, Contact Center AI, Twilio. API: Not reviewed for this profile.
When was the Dialogflow CX profile last verified?
Sources for this profile were last reviewed on 10 Nov 2026. 1 source is listed under Sources, and prices and plans can change, so confirm with the vendor.
Where this information comes from.
- Best AI Chatbot Builders in 2026 (2 November 2026) Rework Third-party Accessed 10 Nov 2026
Secondary-source profile. Vendor pages were not reviewed directly for this profile. Facts and prices are taken from independent third-party sources and may differ from the vendor's current pages. Confirm with the vendor before buying.
Facts come from Rework (November 2026). Capabilities were not tested.
Stack18 has not tested this product or received anything from the vendor for this profile. Editorial summaries of vendor information are not endorsements. Confirm details with the vendor before buying.
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