Software profile

Missive

A collaborative inbox for email, SMS, WhatsApp and social with in-thread team chat, from $14 per user a month billed annually and a 30-day trial.

  • Free plan
  • Free trial
  • Per user, seat or unit
  • Cloud
  • AI features
  • Independent sources

by Missive (Heliom)Customer Support SoftwareShared inbox and team email (SaaS)

Visit official website (external) ↗Compare productsExplore alternatives
  • Verified 13 Nov 2026Sources are dated on this profile
  • 2 sourcesLinked, typed and dated
  • Independent third-party sourcesHow this profile was compiled
  • Not an endorsementStack18 has not tested this product
Quick answer

What is Missive?

Missive is a team inbox app that brings shared email, SMS, WhatsApp and social messages into one place with in-thread chat, assignments, rules, an AI assistant and integrations, sold per user in Starter, Productive and Business plans.

  • Best forAgencies handling client email
  • Team size fitSmall teams, Mid-size teams
  • PricingStarter $14 per user a month billed annually.
  • Main limitationRules and AI need Productive.
  • AlternativesFront, Help Scout, Hiver, Superhuman Mail · compare all

Reviewed by the Stack18 editorial team · Verified 13 Nov 2026 · 2 sources

Overview

Missive overview: who it is for and what it does.

Missive suits small teams that handle customer or client email together but find a full help desk too heavy. Conversations can be assigned, discussed in a side chat and closed like tickets.

A 2026 pricing history from a competitor lists Starter at $14 per user a month annually or $18 monthly (up to five users, team inboxes, SOC 2 Type II), Productive at $24 or $30 (rules, AI assistant, integrations, analytics, API, up to 50 users) and Business at $36 or $45 (SAML SSO, IP restriction, advanced analytics), plus a 30-day trial without a card.

A free plan for up to three users with 15 days of history still exists in the product but is no longer shown on the pricing page.

Main problem it solves

Lets small teams share and collaborate on email and messages without a ticketing system.

Typical customer segment

Agencies, small businesses and support teams.

Target users

  • Agency teams
  • Small support teams
  • Operations teams

Primary use cases

  • Shared inboxes
  • Assigning conversations
  • Internal chat on emails
  • SMS and WhatsApp messages
  • Rules and automation

What makes it distinct

  • In-thread team chat.
  • Email, SMS, WhatsApp and social in one app.
  • Lighter than a full help desk.
Key features

Missive features explained.

Inbox

Shared inboxes
Starter.
Assignments
All paid plans.
Channels
Email, SMS, WhatsApp, social.

Collaboration

In-thread chat
Core.
Shared drafts
Vendor.
Mentions
Vendor.

Automation

Rules
Productive.
AI assistant
Productive.
API
Productive.
Pricing

Missive pricing and plans.

Figures reported by independent sources; vendor page not reviewed directly. Checked 13 Nov 2026 against Drag · Missive.

Pricing model

Per user, monthly or annual.

Free plan

Unlisted free plan (3 users)

Free trial

Yes (30 days, no card)

Missive plans and prices (USD)

  • Starter

    $14 annual; $18 monthly per user

    Monthly or annual

    Up to 5 users.

  • Productive

    $24 annual; $30 monthly

    Monthly or annual

    Rules, AI, API.

  • Business

    $36 annual; $45 monthly

    Monthly or annual

    SSO, analytics.

From a competitor’s 2026 pricing history; check missiveapp.com/pricing.

Prices change. Confirm current plans and terms on the vendor's site before you decide.

Visit official website (external) ↗See alternatives
Integrations and compatibility

Missive integrations, API and platforms.

Important integrations

  • Gmail, Outlook and IMAP
  • Twilio SMS and WhatsApp
  • HubSpot and Shopify (vendor)
  • Zapier

Supported platforms

  • Web
  • macOS
  • Windows
  • iOS
  • Android

API

API on Productive.

Data import and export

Connects existing email accounts.

Rules and AI start at Productive.

Strengths, limitations and best fit

Missive pros and cons.

Strengths, limitations and best fit. Each point cites a source; editorial summaries are not customer reviews.

Strengths

  • In-thread team chat. [1]
  • Multiple channels in one inbox. [1]
  • 30-day trial without a card. [1]
  • SOC 2 Type II. [1]

Limitations

  • Rules and AI need Productive. [1]
  • Starter capped at five users. [1]
  • Free plan not advertised. [1]
  • Fewer help desk features than Zendesk. [1]

Best for

  • Agencies handling client email
  • Small support teams
  • Teams wanting email plus chat

May be less suited to

  • Large contact centres
  • Teams needing a knowledge base and SLAs
How it compares

Missive compared with similar customer support software.

Summaries come from each profile. This is a side-by-side aid, not a ranking.

ProductPricing modelFree planStarting priceBest for
MissivePer user, seat or unitUnlisted free plan (3 users)Starter $14 per user a month billed annually.Agencies handling client email
FrontPer user, seat or unitNoReported at $25 (Starter), $65 (Professional) and $105 (Enterprise) per seat per month…Teams that run customer communication from shared inboxes
Help ScoutPer user, seat or unitYesFree plan for up to 5 users; Standard reported at $25 per user per month billed annually.Small email-first support teams
HiverPer user, seat or unitNoNo free plan on the live pricing page. Growth $25, Pro $55, Elite $85 per user per month…Teams on Gmail or Google Workspace that want shared inbox and ticketing without…
ChatwootPer user, seat or unitYesFree Hacker plan (2 agents). Cloud paid plans per agent per month: Startups $19, Business…Startups and engineering-led teams that want an open-source support platform
CrispPer user, seat or unitYesFree plan with 2 seats; Mini $45, Essentials $95 and Plus $295 per workspace per month…Startups and small teams that want live chat and a shared inbox at a flat price

Browse all Customer Support Software →

FAQ

Missive questions and answers

What is Missive used for?

Missive is used for shared inboxes, assigning conversations, internal chat on emails and SMS and WhatsApp messages.

Does Missive have a free plan?

Yes. Unlisted free plan (3 users). Free trial: Yes (30 days, no card).

How much does Missive cost?

Starter $14 per user a month billed annually. From a competitor’s 2026 pricing history; check missiveapp.com/pricing.

What is the difference between Missive Starter and Productive?

Starter is listed at $14 annual; $18 monthly per user (Up to 5 users). Productive is listed at $24 annual; $30 monthly (Rules, AI, API). Confirm current plan contents with the vendor.

What are the main alternatives to Missive?

The main alternatives to Missive covered on Stack18 are Front, Help Scout, Hiver and Superhuman Mail. Front may suit teams that run customer communication from shared inboxes. Help Scout may suit small email-first support teams. Hiver may suit teams on Gmail or Google Workspace that want shared inbox and ticketing without leaving…. See the Missive alternatives guide for a side-by-side table.

What integrations does Missive support?

Documented integrations include Gmail, Outlook and IMAP, Twilio SMS and WhatsApp, HubSpot and Shopify (vendor) and Zapier. API: API on Productive.

What are the limitations of Missive?

Rules and AI need Productive. Starter capped at five users. Free plan not advertised.

Which platforms does Missive run on?

Missive is documented as available on: Web, macOS, Windows, iOS, Android.

When was the Missive profile last verified?

Sources for this profile were last reviewed on 13 Nov 2026. 2 sources are listed under Sources, and prices and plans can change, so confirm with the vendor.

Sources and freshness

Where this information comes from.

  1. Missive pricing in 2026 Drag Third-party Accessed 13 Nov 2026
  2. Missive pricing Missive Official Accessed 13 Nov 2026

Mixed-source profile. Facts and prices come from the vendor’s own pages and independent third-party sources, as marked. Confirm with the vendor before buying.

Plan names, prices and features were checked against the sources listed on 13 Nov 2026. Capabilities were not tested.

Stack18 has not tested this product or received anything from the vendor for this profile. Editorial summaries of vendor information are not endorsements. Confirm details with the vendor before buying.

Next step

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