Crisp
A customer messaging and support platform sold as flat monthly plans per workspace rather than per agent, with a free tier.
- Free plan
- Free trial
- Cloud
- AI features
- Vendor-sourced
- Verified 20 Oct 2026Sources are dated on this profile
- 5 sourcesLinked, typed and dated
- Vendor and official documentationHow this profile was compiled
- Not an endorsementStack18 has not tested this product
What is Crisp?
Crisp is a cloud customer messaging and support platform that combines a live chat widget, shared inbox, chatbot and knowledge base. It is priced as flat monthly plans per workspace, each with a fixed number of agent seats, rather than per agent.
- Best forStartups and small teams that want live chat and a shared inbox at a flat price
- Team size fitSmall teams, Mid-size teams
- PricingFree plan with 2 seats; Mini $45, Essentials $95 and Plus $295 per workspace per month, reported in dollars or euros depending on the guide. Free plan available.
- Main limitationEach plan caps the number of agent seats, so growing teams must upgrade or buy extra seats.
- AlternativesIntercom, Help Scout, Freshdesk, Zendesk, LiveAgent
Crisp overview: who it is for and what it does.
Crisp is an all-in-one customer communication platform aimed at startups and small support teams. Its chat widget and shared inbox bring website chat and email conversations into one place, and higher plans add an omnichannel inbox, a workflow builder, a knowledge base, an AI chatbot, analytics and, on the top plan, ticketing and white labelling.
The defining feature is the pricing model. Crisp's own pricing page says it charges a flat rate per workspace, not per agent, so adding colleagues within a plan's seat count does not raise the bill. Each plan includes a fixed number of seats: reviews report 2 on Free, 4 on Mini, 10 on Essentials and 20 or more on Plus, with extra agents available at a per-seat price reported at $10 per month.
Independent guides report the paid plans at $45 (Mini), $95 (Essentials) and $295 (Plus) per workspace per month, shown in euros by some and dollars by others. AI features are gated: reviews say Free and Mini have none, Essentials has a limited allowance and Plus has more. Every workspace is billed separately, so several brands mean several subscriptions, and Crisp offers a 14-day trial of any plan.
Main problem it solves
Gives small teams live chat, a shared inbox and basic self-service tools at a predictable flat monthly price instead of paying for each support agent.
Typical customer segment
Startups and small teams, with the higher plans aimed at growing support teams of up to around 20 agents.
Target users
- Founders and small teams adding website chat for the first time
- Support teams of two to ten agents that want predictable costs
- Teams that want a chatbot and knowledge base without a per-agent bill
Primary use cases
- Website live chat
- Shared email and chat inbox
- AI chatbot and knowledge base self-service
- Proactive chat triggers and campaigns
- Customer profiles and conversation analytics
What makes it distinct
- Flat per-workspace pricing instead of per-agent pricing
- A free plan with unlimited conversations and 2 seats, according to reviews
- Plans that scale seats, profiles and AI credits together
Crisp features explained.
Conversations and inbox
- Chat widget
- A website chat widget is included from the free plan, and Crisp offers an installation plugin for WordPress.
- Shared inbox
- Mini adds a shared email inbox, and Essentials adds an omnichannel inbox, according to independent guides.
- Chat triggers
- Crisp's pricing page lists chat triggers on the Mini plan for proactive messaging.
- Email and chat campaigns
- Email and chat campaigns are listed on the Essentials plan on Crisp's pricing page.
Automation, AI and knowledge
- Workflow builder
- A workflow builder is reported on the Essentials plan.
- AI chatbot and AI credits
- Reviews say Essentials and Plus include an AI chatbot, with AI credits that rise by plan and limited allowances on Essentials.
- Knowledge base
- A knowledge base is reported on the Essentials plan for self-service answers.
- Ticketing on Plus
- Ticketing, white labelling and more than 100 integrations are reported on the Plus plan.
Customers, analytics and mobile
- Customer data platform
- Crisp lists a customer data platform, with profile limits reported at 100 on Free, 5,000 on Mini, 50,000 on Essentials and 200,000 on Plus.
- Analytics
- Crisp's pricing page describes measuring conversational activity, customer satisfaction and operator activity.
- Mobile access
- Crisp's pricing page refers to managing customer service from your pocket, indicating a mobile experience. Specific app details were not reviewed.
Crisp pricing and plans.
Figures reported consistently by independent sources; vendor page not reviewed directly. Checked 20 Oct 2026 against Crisp · Featurebase · Chatim · Capterra New Zealand.
Pricing model
Flat monthly price per workspace by plan (Free, Mini, Essentials, Plus), with a fixed number of agent seats per plan and optional extra agents. Prices come from independent guides and listings.
Free plan
Yes
Free trial
Yes
Crisp plans and prices (USD)
Free
$0
n/a
Reported as 2 seats, unlimited conversations and 100 customer profiles.
Mini
$45 per workspace per month
Monthly
Reported as 4 seats, a shared email inbox and 5,000 customer profiles.
Essentials
$95 per workspace per month
Monthly
Reported as 10 seats, omnichannel inbox, workflow builder, knowledge base, AI chatbot, analytics and 50,000 profiles.
Plus
$295 per workspace per month
Monthly
Reported as 20 or more seats, ticketing, white labelling, more than 100 integrations and 200,000 profiles.
Crisp's own pricing page confirms the flat per-workspace model, the seat counts per plan and a 14-day trial of any plan, but its price figures render in the browser, so the amounts come from independent guides. Some guides show euros and others dollars at the same numbers, and one reports lower promotional figures. Extra agents are reported at about $10 per month, AI credits are metered, and each workspace is billed separately.
Prices change. Confirm current plans and terms on the vendor's site before you decide.
Visit official website (external) ↗See alternativesCrisp integrations, API and platforms.
Important integrations
- WordPress chat widget
- Mobile access
- More than 100 integrations on Plus (reported)
Supported platforms
- Web
- Mobile
API
Not reviewed for this profile.
Data import and export
Not reviewed for this profile.
Crisp's pricing page describes a plugin for WordPress, and a guide reports more than 100 integrations on Plus. Integration coverage was not assessed, so check Crisp's marketplace for your tools.
Balanced and sourced.
Each point cites a source. Editorial summaries are not customer reviews.
Strengths
- Flat per-workspace pricing keeps costs predictable as long as the team stays within the plan's seat count. [1]
- A free plan with unlimited conversations and two seats lets very small teams start without paying. [4]
- Essentials is reported to bundle an omnichannel inbox, workflow builder, knowledge base and AI chatbot in one plan. [4]
- Any plan can be tried free for 14 days, according to Crisp's pricing page. [1]
Limitations
- Each plan caps the number of agent seats, so growing teams must upgrade or buy extra seats. [2]
- AI features are gated to Essentials and Plus, with usage limits, so AI-heavy teams may outgrow the cheaper plans. [2]
- Every workspace is billed separately, so companies with several brands pay for several subscriptions. [2]
- Price figures are not visible in the pricing page's text, so amounts rely on independent guides and should be confirmed. [5]
Best for
- Startups and small teams that want live chat and a shared inbox at a flat price
- Support teams of two to ten agents that want predictable costs
- Teams that want a chatbot and knowledge base without per-agent pricing
May be less suited to
- Large support teams that need many seats on a low plan
- Companies running many brands that would need a workspace and plan for each
Alternatives to Crisp.
Intercom
A customer service platform with a shared inbox, Messenger and help center, plus the Fin AI Agent billed per…
Explore →Related productHelp Scout
An email-style shared inbox for customer support with Docs and Beacon chat, per-user plans from a free tier…
Explore →Related productFreshdesk
A cloud customer support platform from Freshworks with Growth, Pro and Enterprise plans per agent, a limited…
Explore →Related productZendesk
A customer service platform with ticketing and omnichannel Suite plans priced per agent, and AI agents…
Explore →Related productLiveAgent
An all-in-one help desk with live chat and a built-in call center, priced from $15 to $49 per agent per…
Explore →Crisp compared with similar customer support software.
Summaries come from each profile. This is a side-by-side aid, not a ranking.
| Product | Pricing model | Free plan | Channels | Automation | AI features |
|---|---|---|---|---|---|
| Crisp | Flat monthly price per workspace | Yes, 2 seats | Live chat and shared email inbox; omnichannel inbox on Essentials | Chat triggers and workflow builder (Essentials) | AI chatbot on Essentials and Plus, with usage limits |
| Freshdesk | Per agent per month; AI sessions extra | Free Program: 1-2 agents for 6 months | Email-first; multichannel via Omni | Automation and SLAs from Growth | Freddy AI Copilot and AI Agent add-ons |
| Front | Per seat per month; AI add-ons per seat or per conversation | No free plan reported | Email, SMS, chat and messaging; WhatsApp as add-on | Rules and workflows by plan (about 10 on Starter) | Copilot, Smart QA and Autopilot as paid add-ons (reported) |
| Gorgias | Ticket-volume buckets; unlimited users | No free plan; trial reported | Email, chat, SMS, social, WhatsApp and voice | Macros and rules with Shopify order actions | AI Agent billed per resolution |
| Help Scout | Per user per month; AI Answers per resolution | Yes, up to 5 users | Email, live chat (Beacon), social | Workflows; advanced on Plus and above | AI assist in inbox; AI Answers $0.75 per resolution |
| Intercom | Per seat plus Fin AI per resolution | No permanent free plan identified | Messenger chat, inbox, email; SMS and WhatsApp per message | Workflows; advanced on Advanced and Expert | Fin AI Agent ($0.99 per resolution), Copilot add-on |
Crisp head-to-head.
No published comparisons yet.
Join the discussion.
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Crisp questions and answers
What is Crisp used for?
Crisp is used to add live chat to a website, manage customer conversations in a shared inbox, and add a chatbot, knowledge base and automation as teams grow.
How much does Crisp cost?
Independent guides report Mini at $45, Essentials at $95 and Plus at $295 per workspace per month, with a free plan for two seats. Some guides show the same amounts in euros. Confirm current prices with Crisp.
Does Crisp charge per agent?
No. Crisp's pricing page says it charges a flat rate per workspace, not per agent, but each plan includes a fixed number of seats and extra agents are reported at about $10 per month.
Does Crisp have a free plan?
Yes. Reviews report a free plan with two seats, unlimited conversations and 100 customer profiles. Crisp also offers a 14-day free trial of any plan.
Which Crisp plan includes AI?
Independent guides report no AI on Free and Mini, a limited AI allowance on Essentials and more on Plus, with AI credits metered by plan.
Can I use Crisp for more than one brand?
Each workspace is billed separately, so a company with several brands would need a workspace and plan for each, according to independent reviews.
What integrations does Crisp support?
Documented integrations and ecosystem items include WordPress chat widget, Mobile access, More than 100 integrations on Plus (reported). API details: Not reviewed for this profile.
What are the limitations of Crisp?
Each plan caps the number of agent seats, so growing teams must upgrade or buy extra seats. AI features are gated to Essentials and Plus, with usage limits, so AI-heavy teams may outgrow the cheaper plans. Every workspace is billed separately, so companies with several brands pay for several subscriptions.
Which platforms does Crisp run on?
Crisp is documented as available on: Web, Mobile.
When was the Crisp profile last verified?
Sources for this profile were last reviewed on 20 Oct 2026. 5 sources are listed under Sources, and prices and plans can change, so confirm with the vendor.
Where this information comes from.
- Try any plan for free for 14 days (pricing) Crisp Official Accessed 20 Oct 2026
- Crisp Pricing 2026: What's The Catch? Featurebase Third-party Accessed 20 Oct 2026
- Crisp pricing eesel AI Third-party Accessed 20 Oct 2026
- Crisp vs Intercom in 2026 Chatim Third-party Accessed 20 Oct 2026
- Crisp Pricing, Reviews and Features Capterra New Zealand Third-party Accessed 20 Oct 2026
Further official pages: Crisp pricing (external)
The flat per-workspace model, seat counts and 14-day trial were checked against Crisp's own pricing page on 20 Oct 2026, but its price figures are not in the page text. Amounts and plan contents are corroborated across independent guides, so pricing is marked reported. Product behaviour was not tested.
Stack18 has not tested this product or received anything from the vendor for this profile. Editorial summaries of vendor information are not endorsements. Confirm details with the vendor before buying.
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