Freshchat
Freshworks' messaging platform that unifies website chat, WhatsApp, Messenger and other channels in one inbox, with a free plan for 10 agents and metered Freddy AI Agent sessions.
- Free plan
- Free trial
- Per-seat pricing
- Usage-based elements
- Cloud
- AI features
- Vendor-sourced
- Verified 23 Oct 2026Sources are dated on this profile
- 8 sourcesLinked, typed and dated
- Vendor and official documentationHow this profile was compiled
- Not an endorsementStack18 has not tested this product
What is Freshchat?
Freshchat is Freshworks' conversational messaging and live chat platform. It unifies website chat, WhatsApp, Facebook Messenger, Apple Messages and other channels in one agent workspace with the Freddy AI Agent chatbot. Plans are Free (up to 10 agents), Growth ($19), Pro ($49) and Enterprise ($79) per agent per month on annual billing, with Freddy AI Agent sessions billed at $49 per 100 after 500 free sessions per account.
- Best forSmall teams that want free chat for up to 10 agents
- Team size fitSmall teams, Mid-size teams
- PricingFree for up to 10 agents. Per agent per month billed annually: Growth $19, Pro $49, Enterprise $79; monthly billing is about $23 and $59 on Growth and Pro. Freddy AI Agent sessions are $49 per 100 after 500 free. Free plan available.
- Main limitationFree is limited to lightweight chat without automation, routing, analytics or WhatsApp and SMS.
- AlternativesIntercom, Zendesk, Freshdesk, Tidio, Crisp
Freshchat overview: who it is for and what it does.
Freshchat is the messaging half of the Freshworks customer service stack, sitting alongside Freshdesk for ticketing and Freshcaller for phone. It gives support and sales teams a unified inbox for website chat and messaging channels, with campaigns, bots and analytics. Independent guides describe it as anchored on messaging rather than structured ticketing, and note that it is the cheapest route into messaging for teams already using other Freshworks products.
Pricing is per agent per month. Free supports up to 10 agents with lightweight chat and lacks automation, routing rules, analytics and channels such as WhatsApp or SMS. Growth ($19 annual, about $23 monthly) unlocks all messaging channels, canned responses, assignment rules, real-time dashboards and a Freshdesk integration. Pro ($49 annual, about $59 monthly) adds custom dashboards, advanced routing, multiple SLA policies, WhatsApp marketing and advanced workflows. Enterprise ($79 annual) adds skills-based assignment, advanced security and governance. Freshworks' pricing page lists a Freshcaller telephony add-on from $15 per agent on Growth, $39 on Pro and $69 on Enterprise.
AI is metered separately from seats. Freddy AI Agent, the chatbot, is available on Growth, Pro and Enterprise, with the first 500 sessions free once per account and then $49 per 100 sessions ($0.49 each), billed whether or not the session resolves anything. Freddy AI Copilot is a $29 per agent per month add-on on Pro and Enterprise. A third-party calculator estimates a team of 5 agents with 2,000 AI sessions a month would pay about $12,900 a year, so teams that put the bot in front of every conversation should model session volume carefully. Some blogs wrongly say the 500 free sessions renew monthly, while Freshworks says it is a one-time trial.
Main problem it solves
Brings website chat, WhatsApp and social messaging into one inbox with bots and campaigns so support and sales teams can answer customers where they already are.
Typical customer segment
Small and mid-size support teams, ecommerce brands and existing Freshworks customers that want a messaging-first support tool.
Target users
- Support agents handling chat and WhatsApp conversations
- Teams already using Freshdesk or Freshsales
- Marketers running WhatsApp and in-app campaigns
- Small teams starting with a free chat plan
Primary use cases
- Website live chat
- WhatsApp and Messenger support
- AI chatbot handling common questions
- Messaging campaigns
- Routing and SLA management
- Telephony add-on with Freshcaller
What makes it distinct
- Free plan for up to 10 agents
- Multi-channel inbox with WhatsApp, Messenger and Apple Messages from Growth
- Freddy AI Agent billed by session rather than per seat
- Tight integration with Freshdesk and the Freshworks suite
Freshchat features explained.
Messaging and inbox
- Unified multi-channel inbox
- Growth and above unlock all messaging channels such as WhatsApp, Facebook Messenger and other channels in one workspace.
- Canned responses and assignment rules
- Growth adds canned responses and assignment rules to speed up replies and routing.
- Real-time dashboards and reports
- Growth includes real-time dashboards, while Pro adds custom dashboards and standard reports.
- Freshdesk integration
- Growth includes an integration with Freshdesk so chats can flow into tickets.
Routing, workflows and governance
- Advanced routing and SLAs
- Pro adds advanced routing and multiple SLA policies for larger support operations.
- WhatsApp marketing and workflows
- Pro adds WhatsApp marketing and advanced workflows for outbound campaigns.
- Skills-based assignment
- Enterprise adds skills-based assignment so chats go to agents with the right expertise.
- Security and governance
- Enterprise adds additional security, administration and governance controls.
AI and add-ons
- Freddy AI Agent
- The Freddy AI Agent chatbot is on Growth, Pro and Enterprise, with 500 free sessions once per account and then $49 per 100 sessions.
- Freddy AI Copilot
- Copilot offers AI draft replies and live translation for $29 per agent per month, on Pro and Enterprise.
- Freshcaller telephony add-on
- Phone support can be added with Freshcaller from $15, $39 and $69 per agent per month on Growth, Pro and Enterprise.
- Campaign contacts
- Paid plans include a monthly allowance of campaign contacts, 500 on Growth according to Secret.
Freshchat pricing and plans.
Prices from a vendor-published source. Checked 23 Oct 2026 against Freshworks · Macha · CostBench.
Pricing model
Per agent per month by plan (Free, Growth, Pro, Enterprise), cheaper on annual billing, with metered Freddy AI Agent sessions and optional Copilot and Freshcaller add-ons.
Free plan
Yes
Free trial
Yes
Freshchat plans and prices (USD)
Free
$0 for up to 10 agents
Not applicable
Lightweight chat support; no automation, routing rules, advanced analytics or channels such as WhatsApp or SMS; Freddy AI Agent not available.
Growth
$19 per agent per month billed annually; about $23 billed monthly
Annual or monthly
All messaging channels, canned responses, assignment rules, real-time dashboards, Freshdesk integration and Freddy AI Agent sessions.
Pro
$49 per agent per month billed annually; about $59 billed monthly
Annual or monthly
Adds custom dashboards, advanced routing, multiple SLA policies, WhatsApp marketing and advanced workflows; Copilot available.
Enterprise
$79 per agent per month billed annually
Annual
Adds skills-based assignment, advanced security and governance and admin controls.
The $19, $49 and $79 annual prices and the Free plan for up to 10 agents are from Freshworks' pricing page, as read on 5 Oct 2026 by Macha and confirmed by the page's German version and independent price trackers (CostBench, Fitgap, AI Agent Index). Monthly figures of about $23 and $59 come from third parties. Freddy AI Agent gives 500 free sessions once per account, then $49 per 100 sessions; some blogs wrongly describe the allowance as monthly. Copilot is $29 per agent per month annually on Pro and Enterprise. Older sources list $18 and $47 prices.
Prices change. Confirm current plans and terms on the vendor's site before you decide.
Visit official website (external) ↗See alternativesFreshchat integrations, API and platforms.
Important integrations
- Freshdesk integration (Growth)
- Facebook Messenger
- Apple Messages
- Freshcaller telephony add-on
- Freshworks suite
Supported platforms
- Web
API
API and marketplace details were not reviewed in the sources used.
Data import and export
Import and export options were not separately reviewed.
Channel availability depends on plan: WhatsApp and other messaging channels start on Growth. Individual integrations were not tested.
Balanced and sourced.
Each point cites a source. Editorial summaries are not customer reviews.
Strengths
- A free plan for up to 10 agents lets small teams start without a card. [1]
- Growth at $19 per agent per month unlocks every messaging channel. [2]
- Freddy AI Agent is billed by session at $49 per 100 with 500 free sessions, rather than being tied to seat count. [2]
- It integrates with Freshdesk and the Freshworks suite, which suits teams already on Freshworks. [4]
- Entry pricing is cheaper than Intercom (no free tier) or Zendesk Suite Team at $55 per agent. [5]
Limitations
- Free is limited to lightweight chat without automation, routing, analytics or WhatsApp and SMS. [6]
- AI sessions are billed whether or not the bot resolves the request, so high-volume bots can cost far more than seats. [2]
- Copilot costs $29 per agent per month and is only available on Pro and Enterprise. [8]
- The product is messaging-first rather than structured ticketing, so teams often pair it with Freshdesk. [7]
- Pricing has been reshuffled, with older sources listing different Pro prices, so check the date of any comparison. [7]
Best for
- Small teams that want free chat for up to 10 agents
- Teams already using Freshdesk or Freshsales
- Support teams that want WhatsApp and Messenger in one inbox
May be less suited to
- Teams that expect a bot to handle most chats on a tight budget
- Teams that need deep ticketing without a second Freshworks product
Alternatives to Freshchat.
Intercom
A customer service platform with a shared inbox, Messenger and help center, plus the Fin AI Agent billed per…
Explore →Related productZendesk
A customer service platform with ticketing and omnichannel Suite plans priced per agent, and AI agents…
Explore →Related productFreshdesk
A cloud customer support platform from Freshworks with Growth, Pro and Enterprise plans per agent, a limited…
Explore →Related productTidio
A live chat, chatbot and helpdesk platform for small and online businesses, priced by billable conversations…
Explore →Related productCrisp
A customer messaging and support platform sold as flat monthly plans per workspace rather than per agent…
Explore →Freshchat compared with similar customer support software.
Summaries come from each profile. This is a side-by-side aid, not a ranking.
| Product | Pricing model | Free plan | Channels | Automation | AI features |
|---|---|---|---|---|---|
| Freshchat | Per agent by plan; Freddy AI Agent billed per session | Yes (up to 10 agents) | Web chat free; WhatsApp, Messenger and others from Growth | Assignment rules, routing and workflows from Growth | Freddy AI Agent (sessions) and Copilot (add-on) |
| Chatwoot | Per agent by plan; Captain AI credits (usage-based) | Yes (Hacker, 2 agents) and free self-hosted edition | Live chat on free plan; all channels on paid plans | Automation rules and teams from Business | Captain AI assistant, copilot and triage (credits) |
| Crisp | Flat monthly price per workspace | Yes, 2 seats | Live chat and shared email inbox; omnichannel inbox on Essentials | Chat triggers and workflow builder (Essentials) | AI chatbot on Essentials and Plus, with usage limits |
| Freshdesk | Per agent per month; AI sessions extra | Free Program: 1-2 agents for 6 months | Email-first; multichannel via Omni | Automation and SLAs from Growth | Freddy AI Copilot and AI Agent add-ons |
| Freshservice | Per agent by plan; Freddy AI and Business Agent add-ons | No; 14-day trial | Service portal, email and chat for ITSM | Workflow and orchestration (metered by plan) | Freddy AI Copilot (add-on) and AI Agent (Enterprise) |
| Front | Per seat per month; AI add-ons per seat or per conversation | No free plan reported | Email, SMS, chat and messaging; WhatsApp as add-on | Rules and workflows by plan (about 10 on Starter) | Copilot, Smart QA and Autopilot as paid add-ons (reported) |
Freshchat head-to-head.
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Freshchat questions and answers
What is Freshchat?
Freshchat is Freshworks' messaging and live chat platform. It unifies website chat, WhatsApp, Facebook Messenger, Apple Messages and other channels in one inbox, with Freddy AI Agent chatbots and campaigns.
How much does Freshchat cost?
Freshchat has a free plan for up to 10 agents. Paid plans are Growth at $19, Pro at $49 and Enterprise at $79 per agent per month billed annually.
Is Freshchat free?
Yes. The Free plan supports up to 10 agents with lightweight chat, but it lacks automation, routing rules, analytics and channels such as WhatsApp.
How much does Freddy AI Agent cost in Freshchat?
The first 500 sessions are free once per account. After that, sessions cost $49 per 100 ($0.49 each), billed whether or not the bot resolves the question.
What is the difference between Freshchat Growth and Pro?
Pro adds custom dashboards, advanced routing, multiple SLA policies, WhatsApp marketing and advanced workflows, and makes Freddy AI Copilot available.
Does Freshchat support WhatsApp?
Yes, from the Growth plan. WhatsApp marketing and advanced workflows start on Pro.
What is Freddy AI Copilot?
Freddy AI Copilot is an agent-assist add-on with AI draft replies and live translation, priced at $29 per agent per month billed annually on Pro and Enterprise.
What are alternatives to Freshchat?
Common alternatives include Intercom, Zendesk, Freshdesk, Tidio and Crisp.
What integrations does Freshchat support?
Documented integrations and ecosystem items include Freshdesk integration (Growth), WhatsApp, Facebook Messenger, Apple Messages, Freshcaller telephony add-on, Freshworks suite. API details: API and marketplace details were not reviewed in the sources used.
What are the limitations of Freshchat?
Free is limited to lightweight chat without automation, routing, analytics or WhatsApp and SMS. AI sessions are billed whether or not the bot resolves the request, so high-volume bots can cost far more than seats. Copilot costs $29 per agent per month and is only available on Pro and Enterprise.
Which platforms does Freshchat run on?
Freshchat is documented as available on: Web.
When was the Freshchat profile last verified?
Sources for this profile were last reviewed on 23 Oct 2026. 8 sources are listed under Sources, and prices and plans can change, so confirm with the vendor.
Where this information comes from.
- Freshchat pricing: live chat software plans Freshworks Official Accessed 23 Oct 2026
- Freshchat AI chatbot: Freddy AI Agent pricing Macha Third-party Accessed 23 Oct 2026
- All Freshchat plans and pricing CostBench Third-party Accessed 23 Oct 2026
- Freshchat review 2026 Dupple Third-party Accessed 23 Oct 2026
- Freshchat on the AI Agent Index AI Agent Index Third-party Accessed 23 Oct 2026
- Freshdesk pricing 2026: is it worth it? Featurebase Third-party Accessed 23 Oct 2026
- Freshchat alternatives 2026 Chatim Third-party Accessed 23 Oct 2026
- Freshdesk Freddy AI pricing per agent in 2026 eesel AI Third-party Accessed 23 Oct 2026
Further official pages: Freshchat pricing (external)
Plan prices, the free plan for 10 agents, Freddy AI Agent session pricing and the one-time 500 free sessions were checked against Freshworks' pricing page as read on 5 Oct 2026 and matched by independent trackers. Monthly-billing figures and some feature allocation come from third-party sources, and older articles quote superseded prices. Product behaviour was not tested.
Stack18 has not tested this product or received anything from the vendor for this profile. Editorial summaries of vendor information are not endorsements. Confirm details with the vendor before buying.
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