Gorgias
An e-commerce helpdesk priced by ticket volume instead of seats, with deep Shopify order actions and a per-resolution AI Agent.
- Free trial
- Usage-based elements
- Cloud
- AI features
- Independent sources
What is Gorgias?
Gorgias is a customer support helpdesk built for e-commerce brands that unifies email, chat, SMS, social and voice conversations in one inbox, pulls order data from Shopify and other storefronts, and offers macros, rules and an AI Agent.
- Best forShopify and other online stores with growing support volume
- Team size fitSmall teams, Mid-size teams
- PricingNo free plan; plans reported from $10 per month (Starter, 50 tickets, monthly billing only).
- Main limitationThe AI Agent is billed per resolution, and a resolved conversation can also count as a billable ticket, so costs can compound.
- AlternativesZendesk, Freshdesk, Help Scout, Intercom
Gorgias overview: who it is for and what it does.
Gorgias is a helpdesk designed for online stores. It brings email, live chat, SMS, social messages, WhatsApp and voice into one inbox and shows order context beside each ticket, so agents can answer questions and take actions such as refunds, order edits and subscription changes without leaving the helpdesk. It integrates most deeply with Shopify and also connects to BigCommerce, Magento and WooCommerce.
Unlike most helpdesks, Gorgias does not charge per agent. Independent guides report that every plan includes unlimited users and that price is set by a bucket of billable tickets per month: Starter at $10 for 50 tickets, Basic at $50 billed annually for 300, Pro at $300 for 2,000 and Advanced at $750 for 5,000, with overage of about $0.36 to $0.40 per ticket. Enterprise is custom.
Gorgias also sells an AI Agent that resolves common questions such as order status, returns and cancellations. Guides report it is priced per resolution, at about $0.90 on annual billing and $1.00 on monthly billing, and that a resolved conversation can also count as a billable ticket. That makes it important to model both meters before choosing a plan.
Scope: This profile covers the Gorgias helpdesk and its AI Agent add-on. Gorgias prices by billable ticket volume, not by seat, so costs depend on how many conversations your store handles.
Main problem it solves
Lets online stores answer customer questions and handle refunds, cancellations and order changes from one inbox that already shows Shopify order data, and automate repetitive tickets with macros, rules and an AI Agent.
Typical customer segment
Small to mid-sized e-commerce brands, mainly on Shopify, with ticket volumes from dozens to several thousand a month.
Target users
- Shopify and other e-commerce merchants with a growing support queue
- D2C brands that handle email, chat, SMS and social messages together
- Support teams that want to avoid per-seat pricing
- Stores that want to automate order-status, returns and cancellation requests
Primary use cases
- Unified inbox for email, chat, SMS, social, WhatsApp and voice
- Refunds, order edits and subscription changes from inside a ticket
- Macros with order variables such as name, order number and tracking link
- Automating order-status and returns questions with an AI Agent
- Routing and tagging tickets with rules
- Connecting reviews, loyalty, returns and shipping apps
- Support revenue and CSAT reporting
- Handling seasonal ticket spikes without adding seats
What makes it distinct
- Pricing is based on billable tickets with unlimited users, rather than per agent
- Deep, bi-directional Shopify integration with in-ticket order actions
- A per-resolution AI Agent that takes actions rather than only linking to articles
- A directory of 150+ integrations across reviews, loyalty, returns, shipping and SMS tools
Gorgias features explained.
Unified inbox and channels
- Multichannel inbox
- Reviewers describe email, live chat, SMS, social messages (including Instagram, Facebook and TikTok), WhatsApp and voice routed into one inbox.
- Customer context
- Order history, shipping status and billing details appear inside the helpdesk, per integration documentation from a data-connector vendor.
- Usage-based channel fees
- A review notes that SMS and voice channels may include usage-based fees on top of the plan price.
E-commerce actions
- Shopify order actions
- Agents can refund orders, apply discounts and modify subscriptions from the ticket, according to reviews of the Shopify integration.
- Other storefronts
- Gorgias also connects to BigCommerce, Magento and WooCommerce, though reviewers say its most advanced AI capabilities are engineered for Shopify.
- App ecosystem
- Reviewers list integrations such as Klaviyo, Attentive, Recharge, Loop Returns, Yotpo, LoyaltyLion and AfterShip among 150+ apps.
Automation
- Macros
- Saved replies carry dynamic variables and can apply tags, change status or trigger an integration step in one click.
- Rules
- Rules tag, assign and route tickets automatically, and automation rules are included on all plans per one pricing guide.
- Starter plan limits
- One pricing guide notes the Starter plan has no automation or AI Agent.
AI Agent
- Automated resolutions
- The AI Agent handles requests such as order tracking, returns and cancellations, and one review says it can edit orders and check inventory.
- Per-resolution billing
- Guides report about $0.90 per resolution on annual billing and $1.00 on monthly billing.
- Double-counting nuance
- Several guides report that an AI resolution can also count as a billable helpdesk ticket, so one conversation can be billed twice.
Gorgias pricing and plans.
Figures reported consistently by independent sources; vendor page not reviewed directly. Checked 17 Oct 2026 against Drag · eesel AI · Chatarmin · Macha · Automation Atlas · Toolradar.
Pricing model
Monthly price set by a bucket of billable tickets (Starter, Basic, Pro, Advanced, Enterprise), with unlimited users and per-ticket overage. The AI Agent is an add-on billed per resolution.
Free plan
No
Free trial
Yes One pricing guide reports that Gorgias offers a free trial.
Gorgias plans and prices (USD)
Starter
$10 per month
Monthly only
Reported to include 50 billable tickets, with overage of $0.40 per ticket and no automation or AI Agent.
Basic
$50 per month billed annually; $60 billed monthly
Annual or monthly
300 billable tickets, overage of $0.40 per ticket.
Pro
$300 per month billed annually; $360 billed monthly
Annual or monthly
2,000 billable tickets, overage of $0.36 per ticket. Often described as the recommended plan.
Advanced
$750 per month billed annually; $900 billed monthly
Annual or monthly
5,000 billable tickets, overage of $0.36 per ticket.
Enterprise
Custom pricing
Contact sales
For volumes above the Advanced bucket.
AI Agent add-on
About $0.90 per resolution billed annually; $1.00 billed monthly
Usage-based
Billed per automated resolution. Guides report each resolution can also count as a billable ticket.
Eight independent guides agree on the plan ladder, the included ticket buckets and the overage rates. Guides differ on how many AI interactions each plan bundles, so the amounts are not listed here. Because the AI Agent is metered separately and can also consume ticket allowance, model both meters against your expected volume. SMS and voice usage may add fees. Confirm current prices and any recent changes on gorgias.com.
Prices change. Confirm current plans and terms on the vendor's site before you decide.
Visit official website (external) ↗See alternativesGorgias integrations, API and platforms.
Important integrations
- Shopify
- BigCommerce
- Magento
- WooCommerce
- Klaviyo
- Attentive
- Recharge
- Loop Returns
- Yotpo
- LoyaltyLion
- AfterShip
Supported platforms
- Web
API
Third-party connector vendors document a Gorgias API. Gorgias developer documentation was not reviewed for this profile.
Data import and export
Not reviewed for this profile.
Reviewers say there is no integration with knowledge sources such as Google Drive, Notion or Confluence for the AI Agent, and that its most advanced features favour Shopify.
Balanced and sourced.
Each point cites a source. Editorial summaries are not customer reviews.
Strengths
- Unlimited users on every plan means adding agents does not raise the subscription price. [5]
- Reviewers describe a deep Shopify integration where agents act on orders without leaving the ticket. [9]
- A unified inbox covers email, chat, SMS, social, WhatsApp and voice with customer context attached. [7]
- Low entry prices of $10 to $50 a month suit small stores with modest ticket volume. [1]
- Macros with order variables and rules reduce repetitive typing and routing work. [7]
Limitations
- The AI Agent is billed per resolution, and a resolved conversation can also count as a billable ticket, so costs can compound. [2]
- Ticket overage of $0.36 to $0.40 each can make costs rise quickly when volume spikes. [6]
- There is no free plan, and the Starter plan has no automation or AI Agent. [4]
- The platform is built for e-commerce and is less suited to B2B SaaS or service businesses without storefront order data. [9]
- SMS and voice channels may carry usage-based fees on top of plan prices. [8]
Best for
- Shopify and other online stores with growing support volume
- Brands that handle many order-status, returns and cancellation requests
- Teams that want unlimited agents without per-seat fees
May be less suited to
- B2B SaaS and service businesses without storefront order data
- Teams that need fully predictable monthly costs while using heavy AI automation
Alternatives to Gorgias.
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Explore →Gorgias compared with similar customer support software.
Summaries come from each profile. This is a side-by-side aid, not a ranking.
| Product | Pricing model | Free plan | Channels | Automation | AI features |
|---|---|---|---|---|---|
| Gorgias | Ticket-volume buckets; unlimited users | No free plan; trial reported | Email, chat, SMS, social, WhatsApp and voice | Macros and rules with Shopify order actions | AI Agent billed per resolution |
| Freshdesk | Per agent per month; AI sessions extra | Free Program: 1-2 agents for 6 months | Email-first; multichannel via Omni | Automation and SLAs from Growth | Freddy AI Copilot and AI Agent add-ons |
| Help Scout | Per user per month; AI Answers per resolution | Yes, up to 5 users | Email, live chat (Beacon), social | Workflows; advanced on Plus and above | AI assist in inbox; AI Answers $0.75 per resolution |
| Intercom | Per seat plus Fin AI per resolution | No permanent free plan identified | Messenger chat, inbox, email; SMS and WhatsApp per message | Workflows; advanced on Advanced and Expert | Fin AI Agent ($0.99 per resolution), Copilot add-on |
| Zendesk | Per agent per month; AI per resolution beyond allowance | No permanent free plan identified | Email, chat, social, voice (by plan) | Routing and AI agents by plan | AI agents, Copilot add-on |
| Zoho Desk | Per agent per month; light agents extra | Yes, up to three agents | Email, social, phone and chat (varies by plan) | Workflow rules, Blueprint and SLAs | Zia, Answer Bot and Zia Agent Studio |
Gorgias head-to-head.
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Gorgias questions and answers
What is Gorgias?
Gorgias is a helpdesk built for e-commerce brands. It unifies email, chat, SMS, social, WhatsApp and voice conversations in one inbox, shows Shopify order data beside each ticket, and lets agents refund, edit orders and change subscriptions from the ticket. It also offers macros, rules and a per-resolution AI Agent.
How much does Gorgias cost per month?
Independent guides report Starter at $10 (50 tickets), Basic at $50 billed annually or $60 monthly (300 tickets), Pro at $300 or $360 (2,000 tickets) and Advanced at $750 or $900 (5,000 tickets). Overage is about $0.36 to $0.40 per ticket, and Enterprise is custom.
Does Gorgias charge per agent?
No. Gorgias prices by billable ticket volume, and guides report that all plans include unlimited users. That makes it attractive for larger support teams, but costs rise with ticket volume and with AI Agent usage rather than with headcount.
How much does the Gorgias AI Agent cost?
Guides report the AI Agent costs about $0.90 per resolution on annual billing and $1.00 on monthly billing, in addition to the helpdesk plan. Several guides note that a resolved conversation can also count as a billable ticket, so model both meters before enabling it.
Does Gorgias have a free plan?
No free plan is documented. The cheapest option is Starter at $10 per month on monthly billing for 50 tickets, and one guide reports that Gorgias offers a free trial. Starter has no automation or AI Agent.
How much would 2,500 tickets a month cost on Gorgias?
On Pro billed annually, 2,000 tickets are included for $300, and the remaining 500 tickets at about $0.36 each add roughly $180, for about $480 per month before any AI Agent charges. On monthly billing the Pro base is $360.
Does Gorgias work with Shopify, BigCommerce and WooCommerce?
Yes. Gorgias integrates most deeply with Shopify and also connects to BigCommerce, Magento and WooCommerce. Reviewers say agents can see order history and take actions from the ticket, and that the most advanced AI capabilities are engineered for Shopify.
Which channels does Gorgias support?
Reviewers list email, live chat, SMS, Instagram, Facebook, TikTok, WhatsApp and voice in one inbox. A review notes that SMS and voice channels may include usage-based fees, so check channel costs as well as plan prices.
Is Gorgias better than Zendesk for Shopify stores?
Gorgias is built for e-commerce and bills by ticket volume with unlimited users, while Zendesk is a general help desk with per-agent pricing and broader integrations. Stores with many order-related tickets often favour Gorgias, while teams that need wide enterprise integrations may prefer Zendesk.
What are the best alternatives to Gorgias?
Zendesk, Freshdesk, Help Scout and Intercom are the main alternatives in this directory. Per-agent tools can be cheaper at low volume with small teams, while Gorgias can be cheaper for large teams with moderate ticket volume. See the linked profiles for details.
What integrations does Gorgias support?
Documented integrations and ecosystem items include Shopify, BigCommerce, Magento, WooCommerce, Klaviyo, Attentive, Recharge, Loop Returns, Yotpo, LoyaltyLion, AfterShip. API details: Third-party connector vendors document a Gorgias API. Gorgias developer documentation was not reviewed for this profile.
What are the limitations of Gorgias?
The AI Agent is billed per resolution, and a resolved conversation can also count as a billable ticket, so costs can compound. Ticket overage of $0.36 to $0.40 each can make costs rise quickly when volume spikes. There is no free plan, and the Starter plan has no automation or AI Agent.
Which platforms does Gorgias run on?
Gorgias is documented as available on: Web.
When was the Gorgias profile last verified?
Sources for this profile were last reviewed on 17 Oct 2026. 9 sources are listed under Sources, and prices and plans can change, so confirm with the vendor.
Where this information comes from.
- Gorgias Pricing in 2026: Every Plan, Both Meters, and What the Archives Show Drag Third-party Accessed 17 Oct 2026
- Gorgias AI pricing: a complete 2026 cost breakdown and guide eesel AI Third-party Accessed 17 Oct 2026
- Gorgias Pricing 2026: What the Shopify Helpdesk Really Costs Chatarmin Third-party Accessed 17 Oct 2026
- Gorgias Pricing Explained (2026): Plans, Tickets & AI Costs Macha Third-party Accessed 17 Oct 2026
- How much does Gorgias cost in 2026? Pricing breakdown Automation Atlas Third-party Accessed 17 Oct 2026
- Gorgias Pricing 2026 Toolradar Third-party Accessed 17 Oct 2026
- Gorgias customer service platform overview Macha Third-party Accessed 17 Oct 2026
- Gorgias Review 2025: Detailed Look at Pricing & Features Hiver Third-party Accessed 17 Oct 2026
- Gorgias Review 2026: The Best Customer Service Platform for Shopify Stores Attn Agency Third-party Accessed 17 Oct 2026
Further official pages: Gorgias pricing (external) · Gorgias (external)
Secondary-source profile. Vendor pages were not reviewed directly for this profile. Facts and prices are corroborated across independent third-party sources and may differ from the vendor's current pages. Confirm with the vendor before buying.
Plan names, ticket buckets, overage rates and AI Agent pricing are corroborated across several independent guides. Gorgias's own pages were not reviewed directly, guides differ on bundled AI interactions, and capabilities were not tested.
Stack18 has not tested this product or received anything from the vendor for this profile. Editorial summaries of vendor information are not endorsements. Confirm details with the vendor before buying.
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