Tidio
A live chat, chatbot and helpdesk platform for small and online businesses, priced by billable conversations rather than agent seats.
- Free plan
- Free trial
- Usage-based elements
- Cloud
- AI features
- Independent sources
- Verified 20 Oct 2026Sources are dated on this profile
- 6 sourcesLinked, typed and dated
- Independent third-party sourcesHow this profile was compiled
- Not an endorsementStack18 has not tested this product
What is Tidio?
Tidio is a cloud customer support platform that combines live chat, automated chatbot flows, helpdesk ticketing, analytics and an AI agent called Lyro. It is priced mainly by billable conversations per month rather than by agent seat, with separate quotas for Lyro AI conversations and Flows visitors.
- Best forSmall businesses and online stores that want live chat and a chatbot
- Team size fitSmall teams, Mid-size teams, Large enterprises
- PricingFree plan with 50 billable conversations a month; Starter about $29 per month ($24.17 annual); Growth from about $59 ($49.17 annual); Plus from about $749; Premium from about $2,999 or by quote. Free plan available.
- Main limitationCost depends on three quotas at once, billable conversations, Lyro AI conversations and Flows visitors, so totals are hard to predict.
- AlternativesCrisp, Re:amaze, Intercom, Freshdesk, Gorgias
Tidio overview: who it is for and what it does.
Tidio began as a simple live chat tool and now combines live chat, automated chatbots, helpdesk features and analytics in one system. TechRadar's hands-on review highlights the live chat as the core of the product, with live typing preview and real-time visitor tracking, and describes Lyro as Tidio's AI agent for support tasks. It is popular with small businesses and online stores.
The pricing model is unusual and several independent guides warn that it is easy to misread. Plans are priced by the number of billable conversations handled each month, not by seat, and Lyro AI conversations and Flows visitors have their own quotas that can be bought as add-ons. Self-serve plans are reported to cap at 10 agent seats, and the Free and Starter plans include only a one-time allowance of 50 Lyro conversations rather than a monthly one.
Reported prices are Free, Starter at about $29 per month ($24.17 on annual billing), Growth from about $59 ($49.17 annually), Plus from about $749 and Premium from about $2,999 or by quote. This profile relies on independent guides because Tidio's own pricing page could not be reviewed, and the guides disagree on some higher-tier figures, so confirm current prices and quotas with Tidio before buying.
Main problem it solves
Lets small and online businesses add live chat, chatbots and an AI agent to their site and handle conversations from one place, with pricing that scales with conversation volume instead of headcount.
Typical customer segment
Small businesses and online stores, with Plus and Premium plans aimed at larger operations that need higher volumes and managed AI.
Target users
- Small business owners adding live chat to a website
- E-commerce teams automating common customer questions
- Support teams that want an AI agent without per-seat pricing
Primary use cases
- Website live chat
- Chatbot flows for common questions and lead capture
- AI agent answers with Lyro
- Helpdesk ticketing
- Conversation analytics
What makes it distinct
- Pricing by billable conversations rather than agent seats
- A Lyro AI agent with its own conversation quota
- A published Premium tier with a guaranteed AI resolution rate
Tidio features explained.
Chat and helpdesk
- Live chat
- TechRadar describes live chat as the most important part of Tidio, with live typing preview and real-time visitor tracking.
- Ticketing and shared inbox
- Independent guides list live chat and ticketing on the Free plan and live chat, email and basic automation across channels on Starter.
- Seats
- Free, Starter and Growth plans are reported to allow up to 10 agent seats.
Automation and AI
- Flows and chatbots
- Automated chatbot flows are priced by the number of visitors they reach each month, with a one-time 100-visitor allowance on Free and Starter.
- Lyro AI agent
- Lyro is Tidio's AI agent, and a Lyro conversation is any chat that receives at least one reply from it. Free and Starter include 50 Lyro conversations once, and more are sold as an add-on.
- Managed AI and guaranteed resolution
- Premium is reported to turn Lyro into a managed service with a guaranteed 50% resolution rate and pay-per-resolution billing from 3,000 Lyro conversations.
Analytics and scale
- Analytics
- Independent guides describe basic analytics on Starter and advanced analytics and visitor tracking on Growth and above.
- Higher-volume plans
- Growth scales from 250 up to 2,000 conversations per month, while Plus and Premium add custom quotas, dedicated onboarding and higher Lyro allowances.
Tidio pricing and plans.
Figures reported consistently by independent sources; vendor page not reviewed directly. Checked 20 Oct 2026 against TechRadar · Featurebase · Chatarmin · Ecommerce Platforms.
Pricing model
Priced mainly by billable conversations per month, not per seat, with separate quotas and add-ons for Lyro AI conversations and Flows visitors. Figures come from independent guides because Tidio's own pricing page was not reviewed.
Free plan
Yes
Free trial
Yes
Tidio plans and prices (USD)
Free
$0
n/a
Reported as 50 billable conversations per month, up to 10 seats, a one-time 50 Lyro AI conversations and 100 Flows visitors.
Starter
About $29 per month; about $24.17 billed annually
Monthly or annual
Reported as 100 billable conversations per month, live chat and ticketing, and the same one-time Lyro allowance.
Growth
From about $59 per month; from about $49.17 billed annually
Monthly or annual
Reported as 250 to 2,000 billable conversations per month, with the price rising with volume.
Plus
From about $749 per month billed annually
Annual
Reported as custom conversation quotas, from 300 Lyro conversations a month and dedicated onboarding. One guide quotes a lower figure.
Premium
From about $2,999 per month, or by quote
Custom
Reported as a managed Lyro service from 3,000 Lyro conversations with a guaranteed 50% resolution rate.
Independent guides agree on Free, Starter and Growth but disagree on Plus and Premium (for example Plus from $300 in one review and $749 in most others). Lyro AI conversations are reported as an add-on from about $39 per month, though guides differ on the size of that quota, and Flows add-ons are reported from about $29 per month. A 7-day free trial of premium features is reported. Confirm current prices with Tidio.
Prices change. Confirm current plans and terms on the vendor's site before you decide.
Visit official website (external) ↗See alternativesTidio integrations, API and platforms.
Important integrations
- Website chat widget
- E-commerce platform integrations (reported; not verified)
Supported platforms
- Web
API
Not reviewed for this profile.
Data import and export
Not reviewed for this profile.
Integration coverage was not assessed for this profile, so check that your platform and channels are supported.
Balanced and sourced.
Each point cites a source. Editorial summaries are not customer reviews.
Strengths
- A free plan covers live chat for up to 50 billable conversations a month. [1]
- Live chat, chatbots, helpdesk features and analytics are combined in one system. [1]
- Pricing by conversation volume rather than seat can suit small teams with modest traffic. [4]
- Premium offers Lyro as a managed service with a guaranteed 50% resolution rate. [6]
Limitations
- Cost depends on three quotas at once, billable conversations, Lyro AI conversations and Flows visitors, so totals are hard to predict. [4]
- Lyro AI and Flows are largely sold as add-ons, and guides report real monthly costs can exceed the headline price. [3]
- Self-serve plans are reported to cap at 10 agent seats. [4]
- The Free and Starter Lyro allowance is a one-time 50 conversations, not a monthly allowance. [6]
Best for
- Small businesses and online stores that want live chat and a chatbot
- Teams with modest, predictable conversation volume
- Teams that want to try an AI agent on a free plan
May be less suited to
- Teams that need predictable all-inclusive pricing as chat volume grows
- Teams that need more than 10 seats on a self-serve plan
Alternatives to Tidio.
Crisp
A customer messaging and support platform sold as flat monthly plans per workspace rather than per agent…
Explore →Related productRe:amaze
A per-user helpdesk and live chat platform, built mainly for online stores, that brings email, chat, social…
Explore →Related productIntercom
A customer service platform with a shared inbox, Messenger and help center, plus the Fin AI Agent billed per…
Explore →Related productFreshdesk
A cloud customer support platform from Freshworks with Growth, Pro and Enterprise plans per agent, a limited…
Explore →Related productGorgias
An e-commerce helpdesk priced by ticket volume instead of seats, with deep Shopify order actions and a…
Explore →Tidio compared with similar customer support software.
Summaries come from each profile. This is a side-by-side aid, not a ranking.
| Product | Pricing model | Free plan | Channels | Automation | AI features |
|---|---|---|---|---|---|
| Tidio | Billable conversations, not seats; AI and Flows quotas separate | Yes, 50 conversations a month | Live chat, email and ticketing | Flows with visitor quotas | Lyro AI agent with conversation quotas |
| Chatwoot | Per agent by plan; Captain AI credits (usage-based) | Yes (Hacker, 2 agents) and free self-hosted edition | Live chat on free plan; all channels on paid plans | Automation rules and teams from Business | Captain AI assistant, copilot and triage (credits) |
| Crisp | Flat monthly price per workspace | Yes, 2 seats | Live chat and shared email inbox; omnichannel inbox on Essentials | Chat triggers and workflow builder (Essentials) | AI chatbot on Essentials and Plus, with usage limits |
| Freshchat | Per agent by plan; Freddy AI Agent billed per session | Yes (up to 10 agents) | Web chat free; WhatsApp, Messenger and others from Growth | Assignment rules, routing and workflows from Growth | Freddy AI Agent (sessions) and Copilot (add-on) |
| Freshdesk | Per agent per month; AI sessions extra | Free Program: 1-2 agents for 6 months | Email-first; multichannel via Omni | Automation and SLAs from Growth | Freddy AI Copilot and AI Agent add-ons |
| Freshservice | Per agent by plan; Freddy AI and Business Agent add-ons | No; 14-day trial | Service portal, email and chat for ITSM | Workflow and orchestration (metered by plan) | Freddy AI Copilot (add-on) and AI Agent (Enterprise) |
Tidio head-to-head.
No published comparisons yet.
Join the discussion.
No published discussions mention this product yet.
Tidio questions and answers
What is Tidio used for?
Tidio is used to add live chat and chatbots to a website, handle conversations and tickets in one place, and use its Lyro AI agent to answer common customer questions, mainly by small businesses and online stores.
How much does Tidio cost?
Independent guides report a free plan, Starter at about $29 per month ($24.17 annual), Growth from about $59 ($49.17 annual), Plus from about $749 and Premium from about $2,999 or by quote. Lyro AI and Flows add-ons cost extra. Confirm current prices with Tidio.
Does Tidio charge per agent?
No. Tidio is priced mainly by billable conversations per month, with separate quotas for Lyro AI conversations and Flows visitors. Self-serve plans are reported to cap at 10 agent seats.
Does Tidio have a free plan?
Yes. Independent guides report a free plan with 50 billable conversations per month and a one-time 50 Lyro AI conversations, plus a 7-day trial of premium features.
What is Tidio Lyro?
Lyro is Tidio's AI agent. A Lyro conversation is any chat that gets at least one reply from it. The Free and Starter plans include 50 Lyro conversations once, and more are available as a paid quota.
Why can Tidio cost more than the headline price?
Independent guides explain that Lyro AI conversations and Flows visitors have their own quotas and add-on prices, so a team that needs them can pay noticeably more than the plan price alone.
What integrations does Tidio support?
Documented integrations and ecosystem items include Website chat widget, E-commerce platform integrations (reported; not verified). API details: Not reviewed for this profile.
What are the limitations of Tidio?
Cost depends on three quotas at once, billable conversations, Lyro AI conversations and Flows visitors, so totals are hard to predict. Lyro AI and Flows are largely sold as add-ons, and guides report real monthly costs can exceed the headline price. Self-serve plans are reported to cap at 10 agent seats.
Which platforms does Tidio run on?
Tidio is documented as available on: Web.
When was the Tidio profile last verified?
Sources for this profile were last reviewed on 20 Oct 2026. 6 sources are listed under Sources, and prices and plans can change, so confirm with the vendor.
Where this information comes from.
- I tested Tidio, a live chat platform with AI chatbot features TechRadar Third-party Accessed 20 Oct 2026
- Tidio pricing 2026: free vs paid plans side by side eesel AI Third-party Accessed 20 Oct 2026
- Tidio Pricing 2026: is it worth it? Featurebase Third-party Accessed 20 Oct 2026
- Tidio pricing breakdown Chatarmin Third-party Accessed 20 Oct 2026
- Tidio Pricing 2026: which plan offers the best value for ecommerce? Ecommerce Platforms Third-party Accessed 20 Oct 2026
- Tidio review Macha Third-party Accessed 20 Oct 2026
Further official pages: Tidio (external)
Secondary-source profile. Vendor pages were not reviewed directly for this profile. Facts and prices are corroborated across independent third-party sources and may differ from the vendor's current pages. Confirm with the vendor before buying.
Plan names and the pricing model are corroborated across several independent guides. Tidio's own pages were not reviewed, and the guides disagree on some Plus and Premium figures and on add-on quota sizes, so pricing is marked reported and should be confirmed with Tidio. Product behaviour was not tested.
Stack18 has not tested this product or received anything from the vendor for this profile. Editorial summaries of vendor information are not endorsements. Confirm details with the vendor before buying.
Evaluating Tidio?
Check the vendor's current pricing and terms, compare it with similar products, or read how others approach the decision. If off-the-shelf is not the answer, Stack18 builds around how your business works.
Logos provided by Logo.dev. Product names and logos are trademarks of their respective owners and appear for identification only; they do not imply endorsement.