Re:amaze
A per-user helpdesk and live chat platform, built mainly for online stores, that brings email, chat, social, SMS and calls into one inbox.
- Free trial
- Per-seat pricing
- Cloud
- AI features
- Vendor-sourced
- Verified 20 Oct 2026Sources are dated on this profile
- 5 sourcesLinked, typed and dated
- Vendor and official documentationHow this profile was compiled
- Not an endorsementStack18 has not tested this product
What is Re:amaze?
Re:amaze is a cloud helpdesk and live chat platform built mainly for e-commerce and online businesses. It brings email, live chat, social media, SMS and calls into one shared inbox, adds chatbots and an AI agent, and is priced per staff user per month on Basic, Pro and Plus plans.
- Best forOnline stores and small e-commerce support teams
- Team size fitSmall teams, Mid-size teams
- PricingNo free plan; Basic $29, Pro $49 and Plus $69 per staff user per month, with a 14-day free trial of all features.
- Main limitationAI agent resolutions are capped per user each month, so heavy AI use could force a plan upgrade.
- AlternativesGorgias, Help Scout, Freshdesk, Zendesk, Intercom, Crisp
Re:amaze overview: who it is for and what it does.
Re:amaze describes itself as an AI-powered helpdesk for supporting customers and growing a business. A single inbox manages email, live chat, social, SMS and calls, and a knowledge-oriented AI agent can answer messages from your help content. Independent reviewers describe it as a decent, affordable customer service platform for online businesses, with strong multichannel support, if somewhat limited in features.
The Basic plan includes unlimited email inboxes, social integrations, live chat, chatbots, workflows, macros and FAQ pages, with key reporting. Reports and listings add Live View of site visitors, multi-brand support, SMS and voice, a custom domain and a status page on Pro, and screen sharing, departments, staff reporting, video calls and satisfaction ratings on Plus. AI agent resolutions are capped per user each month and rise with the plan.
Pricing is per staff user per month: Basic $29, Pro $49 and Plus $69, with roughly 10% off for annual billing reported by one guide. A volume-based alternative and custom enterprise plans are also offered, and every new account gets a 14-day free trial with access to all features. Because Re:amaze serves online retailers, its Shopify app is a common route in.
Main problem it solves
Lets small online-business support teams handle email, chat, social, SMS and call conversations in one inbox at a low per-user price, with chatbots and an AI agent for common questions.
Typical customer segment
Online retailers and small to mid-sized support teams, especially e-commerce businesses selling through Shopify.
Target users
- E-commerce support teams
- Small businesses that need email, chat and social in one inbox
- Teams that prefer per-user pricing that scales with headcount
Primary use cases
- Shared inbox for email, chat, social and SMS
- Website live chat and chatbots
- FAQ and self-service content
- Workflow automation and macros for repeat questions
- AI-assisted replies to common customer questions
What makes it distinct
- A multichannel inbox aimed at e-commerce, with a Shopify app
- Unlimited email, social, live chat and chatbots on the lowest plan
- Per-user pricing with a volume-based option
Re:amaze features explained.
Inbox and channels
- Shared inbox
- Email, live chat, social media, SMS and calls are managed from a single inbox.
- Live chat and chatbots
- Live chat and chatbots are unlimited on the Basic plan, and a reviewer notes the classic chat widget mode is reported only on Plus.
- FAQ, macros and workflows
- Basic includes unlimited email inboxes, social integrations, workflows, macros and FAQ functionality, according to TechRadar.
- SMS, voice and WhatsApp
- Pro is reported to add SMS and voice, and the Shopify listing mentions a WhatsApp inbox and chat buttons.
AI and automation
- AI agent
- A knowledge-oriented AI agent responds to messages from your content, with resolutions capped per user each month: reported as 20 on Basic, 50 on Pro and 100 on Plus.
- Workflows and macros
- Rules and saved replies automate repeat tasks on every plan.
- Chatbot flows
- Chatbots handle common questions, and reviewers describe a beta label on parts of the AI features.
Reporting, brands and administration
- Reporting
- Basic offers key metrics, with advanced reporting on Pro and Plus and staff reporting on Plus, according to reviews.
- Live View and Peek
- Live View of site visitors is listed on Pro, and Peek screen sharing on Plus.
- Multi-brand and custom domain
- Pro is reported to add multi-brand support, a custom domain and a status page.
- Departments and satisfaction ratings
- Departments and customer satisfaction ratings are reported on Plus.
Re:amaze pricing and plans.
Figures reported consistently by independent sources; vendor page not reviewed directly. Checked 20 Oct 2026 against Shopify App Store, published by Re:amaze · TechRadar · eesel AI · Capterra.
Pricing model
Per staff user per month by plan (Basic, Pro, Plus), with a volume-based alternative and custom enterprise plans. Figures come from the vendor's Shopify App Store listing and independent guides.
Free plan
No
Free trial
Yes
Re:amaze plans and prices (USD)
Basic
$29 per user per month
Monthly or annual (about 10% off annually, reported)
Unlimited email inboxes, social, live chat, chatbots, workflows and FAQ; 20 AI agent resolutions per user per month (reported).
Pro
$49 per user per month
Monthly or annual
Adds Live View, multi-brand support, SMS and voice, custom domain, status page and advanced reports (reported); 50 AI resolutions per user per month.
Plus
$69 per user per month
Monthly or annual
Adds Peek screen sharing, departments, staff reporting, video calls and satisfaction ratings (reported); 100 AI resolutions per user per month.
Enterprise and volume-based
Contact Re:amaze; one listing shows $899 per month
Ticket volume or annual
Re:amaze's Shopify listing refers to ticket-volume-based or annual enterprise pricing.
Prices come from Re:amaze's own Shopify App Store listing and match several independent guides, but reamaze.com itself was not reviewed. Earlier snapshots of the listing showed lower AI resolution allowances (5, 10 and 20), and one guide reports Classic Chat only on Plus, so confirm current plan limits with Re:amaze.
Prices change. Confirm current plans and terms on the vendor's site before you decide.
Visit official website (external) ↗See alternativesRe:amaze integrations, API and platforms.
Important integrations
- Shopify app
- Social media integrations
- WhatsApp inbox and chat buttons
- Email inboxes
Supported platforms
- Web
API
Not reviewed for this profile.
Data import and export
Not reviewed for this profile.
GetApp lists 16 integrations drawn from reviews, and Re:amaze maintains a Shopify app. Integration coverage was not assessed, so check that your store and tools are supported.
Balanced and sourced.
Each point cites a source. Editorial summaries are not customer reviews.
Strengths
- The Basic plan includes unlimited live chat, chatbots, email inboxes and social integrations for $29 per user per month. [1]
- Email, live chat, social, SMS and calls are managed from one shared inbox. [1]
- Every new account gets a 14-day free trial with access to all Basic, Pro and Plus features. [2]
- It is built mainly for e-commerce, with a Shopify app and a multichannel focus. [3]
Limitations
- AI agent resolutions are capped per user each month, so heavy AI use could force a plan upgrade. [3]
- Per-user pricing scales linearly with team size, so larger teams pay more than on flat plans. [3]
- Reviewers describe basic search and a limited feature set compared with larger helpdesks. [2]
- There is no permanent free plan, only the 14-day trial. [2]
Best for
- Online stores and small e-commerce support teams
- Teams that want email, chat and social in one inbox at a low per-user price
- Teams that prefer per-user pricing that scales with headcount
May be less suited to
- Large teams that want flat pricing regardless of seats
- Teams that need deep customisation or advanced enterprise features
Alternatives to Re:amaze.
Gorgias
An e-commerce helpdesk priced by ticket volume instead of seats, with deep Shopify order actions and a…
Explore →Related productHelp Scout
An email-style shared inbox for customer support with Docs and Beacon chat, per-user plans from a free tier…
Explore →Related productFreshdesk
A cloud customer support platform from Freshworks with Growth, Pro and Enterprise plans per agent, a limited…
Explore →Related productZendesk
A customer service platform with ticketing and omnichannel Suite plans priced per agent, and AI agents…
Explore →Related productIntercom
A customer service platform with a shared inbox, Messenger and help center, plus the Fin AI Agent billed per…
Explore →Related productCrisp
A customer messaging and support platform sold as flat monthly plans per workspace rather than per agent…
Explore →Re:amaze compared with similar customer support software.
Summaries come from each profile. This is a side-by-side aid, not a ranking.
| Product | Pricing model | Free plan | Channels | Automation | AI features |
|---|---|---|---|---|---|
| Re:amaze | Per staff user by plan; volume-based plans also offered | No; 14-day trial | Email, live chat, social, SMS and calls in one inbox | Workflows, macros and chatbots | AI agent with monthly resolution allowances |
| Crisp | Flat monthly price per workspace | Yes, 2 seats | Live chat and shared email inbox; omnichannel inbox on Essentials | Chat triggers and workflow builder (Essentials) | AI chatbot on Essentials and Plus, with usage limits |
| Freshdesk | Per agent per month; AI sessions extra | Free Program: 1-2 agents for 6 months | Email-first; multichannel via Omni | Automation and SLAs from Growth | Freddy AI Copilot and AI Agent add-ons |
| Front | Per seat per month; AI add-ons per seat or per conversation | No free plan reported | Email, SMS, chat and messaging; WhatsApp as add-on | Rules and workflows by plan (about 10 on Starter) | Copilot, Smart QA and Autopilot as paid add-ons (reported) |
| Gorgias | Ticket-volume buckets; unlimited users | No free plan; trial reported | Email, chat, SMS, social, WhatsApp and voice | Macros and rules with Shopify order actions | AI Agent billed per resolution |
| Help Scout | Per user per month; AI Answers per resolution | Yes, up to 5 users | Email, live chat (Beacon), social | Workflows; advanced on Plus and above | AI assist in inbox; AI Answers $0.75 per resolution |
Re:amaze head-to-head.
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Join the discussion.
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Re:amaze questions and answers
What is Re:amaze used for?
Re:amaze is used to handle customer support in one shared inbox covering email, live chat, social media, SMS and calls, with chatbots, workflows and an AI agent, mainly by online stores and small support teams.
How much does Re:amaze cost?
Re:amaze's Shopify App Store listing shows Basic at $29, Pro at $49 and Plus at $69 per staff user per month, and one guide reports about 10% off for annual billing. A volume-based option and custom enterprise plans are also offered.
Does Re:amaze have a free plan or trial?
There is no permanent free plan. TechRadar reports that all new accounts get a 14-day free trial with access to all features in the Basic, Pro and Plus plans.
Does Re:amaze have AI?
Yes. Re:amaze offers a knowledge-oriented AI agent, with monthly resolution allowances per user reported as 20 on Basic, 50 on Pro and 100 on Plus. Reviewers note some AI features carry a beta label.
Is Re:amaze good for e-commerce?
It is built mainly for e-commerce and online businesses, with a Shopify app, a multichannel inbox and live chat, according to the vendor listing and independent reviews.
What is the difference between Re:amaze Basic, Pro and Plus?
Reports and listings say Pro adds Live View, multi-brand support, SMS and voice, a custom domain and a status page, while Plus adds screen sharing, departments, staff reporting, video calls and satisfaction ratings, with higher AI allowances on each step.
What integrations does Re:amaze support?
Documented integrations and ecosystem items include Shopify app, Social media integrations, WhatsApp inbox and chat buttons, Email inboxes. API details: Not reviewed for this profile.
What are the limitations of Re:amaze?
AI agent resolutions are capped per user each month, so heavy AI use could force a plan upgrade. Per-user pricing scales linearly with team size, so larger teams pay more than on flat plans. Reviewers describe basic search and a limited feature set compared with larger helpdesks.
Which platforms does Re:amaze run on?
Re:amaze is documented as available on: Web.
When was the Re:amaze profile last verified?
Sources for this profile were last reviewed on 20 Oct 2026. 5 sources are listed under Sources, and prices and plans can change, so confirm with the vendor.
Where this information comes from.
- Re:amaze AI Helpdesk and Chat (vendor listing) Shopify App Store, published by Re:amaze Official Accessed 20 Oct 2026
- I tried Re:amaze and found it a decent and affordable customer service platform TechRadar Third-party Accessed 20 Oct 2026
- Re:amaze live chat: features, pricing and alternatives in 2026 eesel AI Third-party Accessed 20 Oct 2026
- Re:amaze Pricing 2026 Capterra Third-party Accessed 20 Oct 2026
- Re:amaze: 2026 pricing, features and reviews GetApp Third-party Accessed 20 Oct 2026
Further official pages: Re:amaze on the Shopify App Store (external)
Plan prices were checked against Re:amaze's own vendor listing on the Shopify App Store and corroborated by independent guides on 20 Oct 2026. reamaze.com itself was not reviewed, and AI allowances changed between listing snapshots, so pricing is marked reported. Product behaviour was not tested.
Stack18 has not tested this product or received anything from the vendor for this profile. Editorial summaries of vendor information are not endorsements. Confirm details with the vendor before buying.
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