LiveAgent
An all-in-one help desk with live chat and a built-in call center, priced from $15 to $49 per agent per month on annual billing.
- Free trial
- Per-seat pricing
- Cloud
- Independent sources
What is LiveAgent?
LiveAgent is a help desk and live chat platform from Quality Unit that combines ticketing, live chat, a call center and social channels in one inbox.
- Best forSmall teams wanting ticketing, chat and phone in one tool
- Team size fitSmall teams, Mid-size teams
- PricingSmall $15, Medium $29 and Large $49 per agent per month billed annually, per LiveAgent's pricing page.
- Main limitationOne analysis says total cost per agent can be several times the list price once add-ons are included.
- AlternativesZendesk, Freshdesk, Help Scout, Zoho Desk
LiveAgent overview: who it is for and what it does.
LiveAgent is a budget-friendly help desk from the Slovak software company Quality Unit. It unifies email, live chat, phone, contact forms and social channels such as Facebook, Instagram, X, WhatsApp, Viber and Telegram into one inbox, and its hybrid ticket stream follows a customer across channels inside a single ticket.
LiveAgent's own pricing page lists three plans billed per agent per month annually: Small at $15, Medium at $29 and Large at $49. It states that API access and integrations are included on every plan, and a 30-day free trial requires no credit card. Some third-party sources describe a limited free plan and a higher Enterprise tier near $69, so confirm the live plan list.
Independent analysis warns that the headline price is not always the final bill. One review of a functioning setup estimates $73 per agent on the Small plan once add-ons are included, and another notes some messaging channels cost extra. The product is often chosen for feature density per dollar, gamified agent performance and free data migration.
Main problem it solves
Brings tickets, live chat, phone and social messages into one low-cost inbox so small teams do not need several tools.
Typical customer segment
Small and mid-sized support teams, BPO-style operations and cost-conscious businesses.
Target users
- Small support teams that want live chat and phone in one tool
- Businesses comparing low-cost alternatives to Zendesk
- BPO and outsourced support teams that value time tracking and gamification
Primary use cases
- Email ticketing
- Live chat with proactive invitations
- Call center with IVR
- Social media support
- Knowledge base and customer portal
What makes it distinct
- Per-agent pricing that starts at $15 and includes API and integrations.
- A hybrid ticket stream that follows a customer across channels.
- Agent gamification with badges, levels and leaderboards.
LiveAgent features explained.
Channels
- Email ticketing and contact forms
- Core ticketing from the entry plan, with forms and email import.
- Live chat and proactive invitations
- Live chat is LiveAgent's origin, with proactive invitations and agent ratings reported on mid-tier plans.
- Call center and social channels
- A built-in call center with IVR is reported on higher plans, alongside Facebook, X, Instagram, WhatsApp, Viber and Telegram.
Productivity and automation
- Hybrid ticket stream
- One ticket can follow a customer from chat to email to phone.
- Agent gamification
- Badges, levels, leaderboards and rewards motivate agents.
- SLA management and time tracking
- Reported on higher plans, along with advanced reporting.
Knowledge and integration
- Knowledge base
- Available on the free tier and above.
- API and integrations included
- LiveAgent states that API access and integrations are included in every subscription.
- Free data migration
- Independent reviewers cite free migration plugins as a strength.
LiveAgent pricing and plans.
Figures reported consistently by independent sources; vendor page not reviewed directly. Checked 17 Oct 2026 against LiveAgent · Chatarmin · TechRadar.
Pricing model
Per agent per month by plan, billed annually or monthly, with a 30-day free trial. Some channels and add-ons may cost extra.
Free plan
Not documented
Free trial
Yes LiveAgent states a 30-day free trial with no credit card. Some third-party sources describe a limited free plan; others say there is none.
LiveAgent plans and prices (USD)
Small
$15 per agent per month billed annually
Annual or monthly
Email ticketing entry plan.
Medium
$29 per agent per month billed annually
Annual or monthly
Adds live chat, proactive invitations and social integrations.
Large
$49 per agent per month billed annually
Annual or monthly
All-inclusive: call center, SLA, audit logs and advanced features.
Enterprise
Reported around $69 per agent per month by one source
Annual
Not confirmed on LiveAgent's page snippet reviewed.
Small, Medium and Large prices come from LiveAgent's pricing page and are echoed by TechRadar and others. Older reviews list an All-inclusive plan at $39 and a free plan; these may be outdated. One analysis reports real-world bills well above list price once add-ons are counted. Confirm on liveagent.com.
Prices change. Confirm current plans and terms on the vendor's site before you decide.
Visit official website (external) ↗See alternativesLiveAgent integrations, API and platforms.
Important integrations
- Slack
- X
- Viber
- Telegram
- REST API
Supported platforms
- Web
- Mobile apps
API
LiveAgent states that API and integrations are included in each subscription at no additional cost.
Data import and export
Free data migration is cited by reviewers.
Integration coverage was assessed from LiveAgent's pricing page and reviews. Some messaging channels may cost extra.
Balanced and sourced.
Each point cites a source. Editorial summaries are not customer reviews.
Strengths
- List prices start at $15 per agent per month and include API access and integrations on every plan. [1]
- Email, chat, phone and social channels sit in one inbox with a hybrid ticket stream. [4]
- A 30-day free trial with no credit card lets teams test all features. [1]
- TechRadar highlights solid auto-routing, internal chat and duplicate-handling alerts. [3]
Limitations
- One analysis says total cost per agent can be several times the list price once add-ons are included. [2]
- Some messaging channels cost extra, which can surprise buyers. [4]
- Reviewers say LiveAgent's chat is slightly less robust than dedicated live chat products. [3]
- Free-plan details disagree between sources, so confirm what is available. [4]
Best for
- Small teams wanting ticketing, chat and phone in one tool
- Cost-sensitive teams comparing Zendesk alternatives
- BPO and outsourced support teams
May be less suited to
- Teams that need advanced AI automation out of the box
- Buyers who want an all-in-one price with no add-ons
- Large enterprises with complex compliance needs
Alternatives to LiveAgent.
Zendesk
A customer service platform with ticketing and omnichannel Suite plans priced per agent, and AI agents…
Explore →Related productFreshdesk
A cloud customer support platform from Freshworks with Growth, Pro and Enterprise plans per agent, a limited…
Explore →Related productHelp Scout
An email-style shared inbox for customer support with Docs and Beacon chat, per-user plans from a free tier…
Explore →Related productZoho Desk
Zoho's help desk software with a free plan for three agents, per-agent paid plans from $7 and native Zoho…
Explore →LiveAgent compared with similar customer support software.
Summaries come from each profile. This is a side-by-side aid, not a ranking.
| Product | Pricing model | Free plan | Channels | Automation | AI features |
|---|---|---|---|---|---|
| LiveAgent | Per agent per month by plan | Disputed in sources reviewed; 30-day trial | Email, live chat, phone and social channels | Rules and SLA on higher plans | Not documented in sources reviewed |
| Freshdesk | Per agent per month; AI sessions extra | Free Program: 1-2 agents for 6 months | Email-first; multichannel via Omni | Automation and SLAs from Growth | Freddy AI Copilot and AI Agent add-ons |
| Front | Per seat per month; AI add-ons per seat or per conversation | No free plan reported | Email, SMS, chat and messaging; WhatsApp as add-on | Rules and workflows by plan (about 10 on Starter) | Copilot, Smart QA and Autopilot as paid add-ons (reported) |
| Gorgias | Ticket-volume buckets; unlimited users | No free plan; trial reported | Email, chat, SMS, social, WhatsApp and voice | Macros and rules with Shopify order actions | AI Agent billed per resolution |
| Help Scout | Per user per month; AI Answers per resolution | Yes, up to 5 users | Email, live chat (Beacon), social | Workflows; advanced on Plus and above | AI assist in inbox; AI Answers $0.75 per resolution |
| Intercom | Per seat plus Fin AI per resolution | No permanent free plan identified | Messenger chat, inbox, email; SMS and WhatsApp per message | Workflows; advanced on Advanced and Expert | Fin AI Agent ($0.99 per resolution), Copilot add-on |
LiveAgent head-to-head.
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LiveAgent questions and answers
What is LiveAgent?
LiveAgent is a help desk and live chat platform that combines email ticketing, live chat, a call center and social channels in one inbox. It is made by Quality Unit.
How much does LiveAgent cost?
LiveAgent's pricing page lists Small at $15, Medium at $29 and Large at $49 per agent per month billed annually, with a 30-day free trial. Add-ons can raise the total.
Does LiveAgent have a free plan?
Sources disagree. Some describe a limited free plan, others say there is none. LiveAgent offers a 30-day free trial with no credit card.
Does LiveAgent have a call center?
Yes. A built-in call center with IVR is reported on higher plans, alongside live chat and social channels.
Is LiveAgent cheaper than Zendesk?
List prices are lower, with reviewers comparing LiveAgent's $15 to $49 per agent with Zendesk's higher tiers. Compare total cost including add-ons.
What are the alternatives to LiveAgent?
Zendesk, Freshdesk, Help Scout and Zoho Desk are common alternatives.
What integrations does LiveAgent support?
Documented integrations and ecosystem items include Slack, Facebook, Instagram, X, WhatsApp, Viber, Telegram, REST API. API details: LiveAgent states that API and integrations are included in each subscription at no additional cost.
What are the limitations of LiveAgent?
One analysis says total cost per agent can be several times the list price once add-ons are included. Some messaging channels cost extra, which can surprise buyers. Reviewers say LiveAgent's chat is slightly less robust than dedicated live chat products.
Which platforms does LiveAgent run on?
LiveAgent is documented as available on: Web, Mobile apps.
When was the LiveAgent profile last verified?
Sources for this profile were last reviewed on 17 Oct 2026. 5 sources are listed under Sources, and prices and plans can change, so confirm with the vendor.
Where this information comes from.
- LiveAgent pricing LiveAgent Official Accessed 17 Oct 2026 Source for Small $15, Medium $29 and Large $49 annual prices, the 30-day trial and API and integrations included. Read from the search result, not tested.
- LiveAgent Pricing 2026: The $15 Entry Point and the Bill That Follows Chatarmin Third-party Accessed 17 Oct 2026
- LiveAgent review TechRadar Third-party Accessed 17 Oct 2026
- The All-in-One Help Desk and Live Chat Software Explained (2026) Macha Third-party Accessed 17 Oct 2026
- LiveAgent Reviews, Pricing, Features and Alternatives (2026) Subscribed.fyi Third-party Accessed 17 Oct 2026
Further official pages: LiveAgent pricing (external)
Secondary-source profile. Vendor pages were not reviewed directly for this profile. Facts and prices are corroborated across independent third-party sources and may differ from the vendor's current pages. Confirm with the vendor before buying.
Plan prices, the trial and the inclusion of API access come from LiveAgent's own pricing page text surfaced in search. Enterprise pricing, free-plan status and total-cost claims come from independent sources. Capabilities were not tested.
Stack18 has not tested this product or received anything from the vendor for this profile. Editorial summaries of vendor information are not endorsements. Confirm details with the vendor before buying.
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