Hiver
A customer service platform that turns Gmail into a shared-inbox help desk, or runs as the standalone Hiver Omni workspace, with AI agents, Copilot, SLAs and analytics.
- Free trial
- Per-seat pricing
- Cloud
- AI features
- Vendor-sourced
- Verified 23 Oct 2026Sources are dated on this profile
- 5 sourcesLinked, typed and dated
- Vendor and official documentationHow this profile was compiled
- Not an endorsementStack18 has not tested this product
What is Hiver?
Hiver is a customer service platform from Hiver Inc. that turns shared addresses such as support@ into a team queue, either inside Gmail as a Chrome extension (Hiver in Gmail) or as the standalone Hiver Omni workspace for email, chat, Slack, voice, WhatsApp and social channels. Plans are Growth ($25), Pro ($55) and Elite ($85) per user per month on annual billing, with a 7-day free trial and AI agents and Copilot included.
- Best forTeams on Gmail or Google Workspace that want shared inbox and ticketing without leaving email
- Team size fitSmall teams, Mid-size teams
- PricingNo free plan on the live pricing page. Growth $25, Pro $55, Elite $85 per user per month billed annually; $35, $65 and $95 billed monthly. 7-day free trial of Elite, no card needed.
- Main limitationThere is no free plan on the live pricing page, and seats are sold in blocks starting at two.
- AlternativesFront, Help Scout, Freshdesk, Zendesk, Intercom
Hiver overview: who it is for and what it does.
Hiver began as GrexIt in 2011 and built its reputation on letting teams run support, operations and finance mailboxes from inside Gmail without switching tools. Today the company describes itself as an agentic omnichannel customer service platform used by more than 10,000 teams, with customers such as Flexport, Upwork, Bynder and Egnyte. Hiver in Gmail suits teams whose support is mostly email and who live in Gmail or Google Workspace. Hiver Omni is the standalone platform that works with Gmail, Outlook and other email providers and adds live chat, Slack, voice, WhatsApp and social channels in one workspace.
Hiver's pricing page lists three paid plans that include AI. Growth covers shared inboxes, ticketing, a help center, rule-based automations, pre-built analytics and AI agents and Copilot. Pro adds a customer portal, SLAs, CSAT surveys, advanced analytics, premium integrations such as Asana, Shopify and CRMs, and API access. Elite adds AI QA, AI insights, skill-based routing, custom objects, personal-to-shared inbox rules, SSO, HIPAA-compliant handling and custom roles. Hiver says it is GDPR, SOC 2 Type II, ISO 27001, CCPA and HIPAA compliant.
Buyers should note the packaging rules. All plans start at two seats and grow to five and then in blocks of five, Growth is capped at 10 users and 2 shared inboxes, and plan limits on automations, custom fields and analytics retention rise by tier. The price is the same for Hiver in Gmail and Hiver Omni. Because Hiver's pricing has changed over time, with older guides listing Lite, Pro and Elite at $19, $49 and $79 and some snapshots of Hiver's site showing a free tier, always check the live pricing page and confirm whether a free plan exists before relying on older articles.
Main problem it solves
Gives support, success, operations and finance teams a shared, trackable inbox with ownership, SLAs and AI assistance, without leaving Gmail or adopting a heavyweight ticketing suite.
Typical customer segment
Small and mid-size teams on Gmail or Google Workspace that handle customer email and want shared inbox and ticketing capabilities, plus teams that need omnichannel support through Hiver Omni.
Target users
- Customer support teams that work from a support@ mailbox
- Customer success, finance, HR and operations teams managing shared mailboxes
- Teams that already use Gmail or Google Workspace and want to avoid a separate help desk
- Support managers who need SLAs, CSAT and analytics on email conversations
Primary use cases
- Shared inbox and ticketing for support@ and info@
- Email routing, assignment and collision detection
- AI-drafted replies and AI agents for common requests
- SLA and CSAT tracking
- Help center and customer portal
- Omnichannel support across chat, Slack, voice and WhatsApp
What makes it distinct
- Works inside Gmail as a Chrome extension, with a standalone Omni option
- AI agents, Copilot and AI knowledge tools included in every paid plan
- Same per-user price for Hiver in Gmail and Hiver Omni
- Compliance coverage that includes SOC 2 Type II, ISO 27001, GDPR, CCPA and HIPAA
Hiver features explained.
Shared inbox, ticketing and collaboration
- Shared inbox and ticketing
- Team inboxes such as support@ track every request with clear ownership, tags, custom views, templates and full history.
- Collaboration tools
- Private notes with @mentions, collaborators outside the inbox, shared drafts, linked conversations, collision detection and Slack discussions keep teams aligned.
- Routing and assignment
- Routing and assignments are on all plans, with round-robin, load balancing, SLA and CSAT-based automations, and skill-based routing on Elite.
- Mobile apps
- Hiver mobile apps for Android and iOS manage email and chat conversations on the go.
AI and knowledge
- AI agents
- AI agents triage and resolve requests, look up orders and update records across connected systems, pausing for human approval on actions marked sensitive.
- AI Copilot
- Copilot drafts replies, summarises long threads, polishes tone, answers questions from internal docs and suggests next steps.
- Help center and knowledge builder
- A public or internal help center, AI-powered search and an AI knowledge builder that recommends content updates are included.
- AI QA and insights (Elite)
- Elite adds AI QA scoring of agent replies, AI topics that organise conversations by theme, and customer intelligence on sentiment and account health, which Hiver lists as coming soon.
Analytics, integrations and security
- SLAs, CSAT and analytics
- Pro adds SLAs, CSAT surveys, a customer portal, custom reports and dashboards, while analytics retention is 12, 18 and 24 months on Growth, Pro and Elite.
- Integrations and API
- Integrations include Slack, Salesforce, HubSpot, Zoho CRM, Pipedrive, Shopify, WooCommerce, QuickBooks, Jira, Asana, Trello, ClickUp, monday.com, NetSuite, Zapier and Okta, with API access from Pro.
- Channels in Hiver Omni
- Hiver Omni brings email, live chat, Slack, voice, WhatsApp and social channels into one workspace.
- Security and compliance
- Hiver states compliance with GDPR, SOC 2 Type II, ISO 27001, CCPA and HIPAA, with SSO and custom roles on Elite.
Hiver pricing and plans.
Prices from a vendor-published source. Checked 23 Oct 2026 against Hiver · Macha · Carly.
Pricing model
Per user per month by plan (Growth, Pro, Elite), with lower annual rates, seats sold in blocks, and the same prices for Hiver in Gmail and Hiver Omni.
Free plan
No
Free trial
Yes
Hiver plans and prices (USD)
Growth
$25 per user per month billed annually; $35 billed monthly
Annual or monthly
AI agents and Copilot, shared inbox and ticketing, help center, rule-based automations, pre-built analytics; 2 shared inboxes and up to 10 users.
Pro
$55 per user per month billed annually; $65 billed monthly
Annual or monthly
Adds customer portal, SLAs, CSAT surveys, advanced analytics, premium integrations and API access; 5 shared inboxes and unlimited users.
Elite
$85 per user per month billed annually; $95 billed monthly
Annual or monthly
Adds AI QA, AI insights, skill-based routing, custom objects, SSO, HIPAA handling and custom roles; unlimited shared inboxes.
Prices are from Hiver's own Hiver in Gmail pricing page (updated 13 Aug 2026) and match September 2026 checks by third parties. Plans start at 2 seats, then 5, then increments of 5. Hiver offers discounts for qualified nonprofits. Older guides list Lite, Growth, Pro and Elite at $19, $29, $49 and $79, and some cached snippets of Hiver's pricing show a Free tier, which the live page does not; verify directly before purchase. The 7-day trial gives access to the Elite plan and suspends the account at the end if you do not upgrade.
Prices change. Confirm current plans and terms on the vendor's site before you decide.
Visit official website (external) ↗See alternativesHiver integrations, API and platforms.
Important integrations
- Slack
- Salesforce and HubSpot
- Zoho CRM, Pipedrive and Copper
- Shopify and WooCommerce
- Jira, Asana, Trello, ClickUp and monday.com
- QuickBooks and NetSuite
- Zapier and Okta
- Notion, Confluence and Google Drive for AI knowledge
Supported platforms
- Gmail Chrome extension
- Hiver Omni web workspace
- iOS app
- Android app
API
API access is included from the Pro plan, and Hiver publishes developer documentation.
Data import and export
Hiver says it will help migrate data from another help desk at no extra cost, and can import existing help center articles from Zendesk and other tools.
Hiver in Gmail requires a Google Workspace or Gmail account and the Chrome extension, while Hiver Omni works with Gmail, Outlook and other email providers. Hiver's site has shown a notice that the Omni web app is under development for some visitors, so confirm availability for your account. Individual integrations were not tested.
Balanced and sourced.
Each point cites a source. Editorial summaries are not customer reviews.
Strengths
- Lets teams run shared inboxes from inside Gmail, with a standalone Omni option for multi-channel support. [1]
- AI agents, Copilot and AI knowledge tools are included in every paid plan instead of being separate add-ons. [1]
- Pro adds SLAs, CSAT surveys, a customer portal and API access at $55 per user per month. [1]
- Compliance includes GDPR, SOC 2 Type II, ISO 27001, CCPA and HIPAA, and Hiver offers free migration help. [1]
- A no-card 7-day trial gives access to the Elite plan so teams can test everything. [1]
Limitations
- There is no free plan on the live pricing page, and seats are sold in blocks starting at two. [3]
- Growth is limited to 2 shared inboxes and 10 users, with key features such as SLAs, CSAT and API access gated to Pro or Elite. [4]
- Hiver in Gmail depends on Gmail or Google Workspace and a Chrome extension. [1]
- Several Elite features, including customer intelligence and knowledge gaps, are marked as coming soon. [1]
- Old price lists and cached snippets differ from the live page, so older reviews can mislead on plans and free tiers. [3]
Best for
- Teams on Gmail or Google Workspace that want shared inbox and ticketing without leaving email
- Support and operations teams that want AI drafting and SLAs at a mid-range price
- Teams that need compliance coverage such as SOC 2, ISO 27001 and HIPAA
May be less suited to
- Teams that want a free plan or per-single-seat purchasing
- Very large contact centres that need deep telephony and ITIL-style service management
Alternatives to Hiver.
Front
A shared inbox and customer operations platform for email, SMS and messaging, priced at about $25, $65 and…
Explore →Related productHelp Scout
An email-style shared inbox for customer support with Docs and Beacon chat, per-user plans from a free tier…
Explore →Related productFreshdesk
A cloud customer support platform from Freshworks with Growth, Pro and Enterprise plans per agent, a limited…
Explore →Related productZendesk
A customer service platform with ticketing and omnichannel Suite plans priced per agent, and AI agents…
Explore →Related productIntercom
A customer service platform with a shared inbox, Messenger and help center, plus the Fin AI Agent billed per…
Explore →Hiver compared with similar customer support software.
Summaries come from each profile. This is a side-by-side aid, not a ranking.
| Product | Pricing model | Free plan | Channels | Automation | AI features |
|---|---|---|---|---|---|
| Hiver | Per user by plan; seats in blocks of 2, 5, then 5 | No; 7-day Elite trial | Email in Gmail; chat, Slack, voice and WhatsApp in Hiver Omni | Rule-based automations and routing; skill-based on Elite | AI agents and Copilot included on all paid plans |
| Chatwoot | Per agent by plan; Captain AI credits (usage-based) | Yes (Hacker, 2 agents) and free self-hosted edition | Live chat on free plan; all channels on paid plans | Automation rules and teams from Business | Captain AI assistant, copilot and triage (credits) |
| Crisp | Flat monthly price per workspace | Yes, 2 seats | Live chat and shared email inbox; omnichannel inbox on Essentials | Chat triggers and workflow builder (Essentials) | AI chatbot on Essentials and Plus, with usage limits |
| Freshchat | Per agent by plan; Freddy AI Agent billed per session | Yes (up to 10 agents) | Web chat free; WhatsApp, Messenger and others from Growth | Assignment rules, routing and workflows from Growth | Freddy AI Agent (sessions) and Copilot (add-on) |
| Freshdesk | Per agent per month; AI sessions extra | Free Program: 1-2 agents for 6 months | Email-first; multichannel via Omni | Automation and SLAs from Growth | Freddy AI Copilot and AI Agent add-ons |
| Freshservice | Per agent by plan; Freddy AI and Business Agent add-ons | No; 14-day trial | Service portal, email and chat for ITSM | Workflow and orchestration (metered by plan) | Freddy AI Copilot (add-on) and AI Agent (Enterprise) |
Hiver head-to-head.
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Hiver questions and answers
What is Hiver used for?
Hiver is used to manage shared inboxes and customer conversations as a team, with ownership, tags, SLAs, analytics and AI assistance. It runs inside Gmail as a Chrome extension (Hiver in Gmail) or as the standalone Hiver Omni workspace.
How much does Hiver cost?
Hiver's pricing page lists Growth at $25, Pro at $55 and Elite at $85 per user per month billed annually, or $35, $65 and $95 billed monthly. Seats start at 2 and then increase in blocks.
Does Hiver have a free plan or free trial?
Hiver offers a 7-day free trial of the Elite plan with no credit card needed. The current pricing page lists only paid Growth, Pro and Elite plans, although older snapshots of Hiver pricing showed a free tier, so confirm before signing up.
What is the difference between Hiver in Gmail and Hiver Omni?
Hiver in Gmail lives inside your Gmail account as a Chrome extension and suits email-heavy teams. Hiver Omni is a standalone platform that works with Gmail, Outlook and other providers and adds live chat, Slack, voice, WhatsApp and social channels.
Does Hiver have AI features?
Yes. All paid plans include AI agents and AI Copilot, and Elite adds AI QA and AI insights. Copilot drafts replies, summarises threads and answers questions from your knowledge sources.
Is Hiver secure and compliant?
Hiver states that it is GDPR, SOC 2 Type II, ISO 27001, CCPA and HIPAA compliant, with SSO and custom roles available on the Elite plan.
Can I use Hiver without Gmail?
Yes, through Hiver Omni, which works independently of any email provider and with Gmail, Outlook and other email accounts. Hiver in Gmail requires a Gmail or Google Workspace account.
What are alternatives to Hiver?
Common alternatives include Front, Help Scout, Freshdesk, Zendesk and Intercom. Front and Help Scout are closest for shared-inbox support.
What integrations does Hiver support?
Documented integrations and ecosystem items include Slack, Salesforce and HubSpot, Zoho CRM, Pipedrive and Copper, Shopify and WooCommerce, Jira, Asana, Trello, ClickUp and monday.com, QuickBooks and NetSuite, Zapier and Okta, Notion, Confluence and Google Drive for AI knowledge. API details: API access is included from the Pro plan, and Hiver publishes developer documentation.
What are the limitations of Hiver?
There is no free plan on the live pricing page, and seats are sold in blocks starting at two. Growth is limited to 2 shared inboxes and 10 users, with key features such as SLAs, CSAT and API access gated to Pro or Elite. Hiver in Gmail depends on Gmail or Google Workspace and a Chrome extension.
Which platforms does Hiver run on?
Hiver is documented as available on: Gmail Chrome extension, Hiver Omni web workspace, iOS app, Android app.
When was the Hiver profile last verified?
Sources for this profile were last reviewed on 23 Oct 2026. 5 sources are listed under Sources, and prices and plans can change, so confirm with the vendor.
Where this information comes from.
- Plans and pricing for Hiver in Gmail Hiver Official Accessed 23 Oct 2026
- Plans and pricing for Hiver Omni Hiver Official Accessed 23 Oct 2026
- Hiver pricing explained Macha Third-party Accessed 23 Oct 2026
- Hiver pricing guide Carly Third-party Accessed 23 Oct 2026
- Hiver pricing 2026 Capterra Third-party Accessed 23 Oct 2026
Further official pages: Hiver in Gmail pricing (external) · Hiver Omni pricing (external)
Plan prices, features by plan, usage limits, trial terms, seat rules and compliance claims were checked on Hiver's Hiver in Gmail pricing page (updated 13 Aug 2026) on 23 Oct 2026, and match September 2026 third-party checks. Hiver's pricing has changed several times and some cached snippets show a free tier, so confirm on the live page. Product behaviour was not tested.
Stack18 has not tested this product or received anything from the vendor for this profile. Editorial summaries of vendor information are not endorsements. Confirm details with the vendor before buying.
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