Dialpad
An AI-native business phone with transcripts and call summaries included, from $15 per user a month (Standard, annual).
- Per user
- Annual or monthly
- Cloud
- AI included
- Independent sources
- Verified 11 Nov 2026Sources are dated on this profile
- 2 sourcesLinked, typed and dated
- Independent third-party sourcesHow this profile was compiled
- Not an endorsementStack18 has not tested this product
What is Dialpad?
Dialpad is a cloud business phone and communications platform with built-in AI transcription, summaries and coaching.
- Best forTeams wanting AI transcription in the base plan
- Team size fitSmall teams, Mid-size teams, Large enterprises
- PricingStandard $15, Pro $25 per user a month (annual); $27 and $35 monthly; Enterprise quote.
- Main limitationCRM integrations need Pro.
- AlternativesRingCentral RingEX, Quo (formerly OpenPhone), Aircall, Zoom Phone · compare all
Dialpad overview: who it is for and what it does.
Dialpad builds AI into calling: live transcription, meeting notes and call summaries without a separate AI charge.
An August 2026 guide lists Standard at $15 and Pro at $25 per user a month annually ($27 and $35 monthly), with Enterprise by quote adding SSO and 99.9% uptime.
CRM integrations require Pro. A July 2026 index notes monthly billing costs 80% more than annual on Standard.
Main problem it solves
Gives teams AI-assisted calling at a low price.
Typical customer segment
SMB to enterprise.
Target users
- Sales teams
- Support teams
- Remote companies
Primary use cases
- Business calling
- AI transcription
- Call summaries
What makes it distinct
- AI included in base plan.
- Big monthly premium.
- CRM on Pro.
Dialpad features explained.
Plans (annual / monthly per user)
- Standard
- $15 / $27.
- Pro
- $25 / $35.
- Enterprise
- Quote; SSO, 99.9% uptime.
AI
- Transcripts
- Included.
- Summaries
- Included.
- Meeting notes
- Included.
Limits
- CRM integrations
- Pro.
- Monthly premium
- 80% on Standard.
- 24/7 support
- Pro.
Dialpad pricing and plans.
Figures reported by independent sources; vendor page not reviewed directly. Checked 11 Nov 2026 against Rework · Phone2.
Pricing model
Per user per month; annual far cheaper.
Free plan
No
Free trial
Not stated
Dialpad plans and prices (USD)
Standard
$15 per user per month
Annual ($27 monthly)
AI included.
Pro
$25 per user per month
Annual ($35 monthly)
CRM integrations.
Enterprise
Quote
Annual
SSO, SLA.
Rework (August 2026) and Phone2 (July 2026, competitor).
Prices change. Confirm current plans and terms on the vendor's site before you decide.
Visit official website (external) ↗See alternativesDialpad integrations, API and platforms.
Important integrations
- Salesforce
- HubSpot
- Google Workspace
- Microsoft 365
Supported platforms
- Web
- Windows
- macOS
- iOS
- Android
API
Not reviewed for this profile.
Data import and export
Not reviewed for this profile.
Integration coverage was not assessed in full. Check Dialpad's integrations directory and documentation for your tools.
Dialpad pros and cons.
Strengths, limitations and best fit. Each point cites a source; editorial summaries are not customer reviews.
Best for
- Teams wanting AI transcription in the base plan
- Sales and support teams
- Google Workspace users
May be less suited to
- Teams needing monthly flexibility cheaply
- Very complex call centres
Top Dialpad alternatives and competitors.
RingCentral RingEX
A leading cloud phone system (RingEX) with calling, video and messaging, from $20 per user a month…
Explore →Related productQuo (formerly OpenPhone)
The business phone app formerly called OpenPhone, from $15 per user a month (Starter, annual) with the…
Explore →Related productAircall
A cloud phone system built around 250+ integrations, from $30 per licence a month (Essentials, annual)…
Explore →Related productZoom Phone
Zoom's cloud phone system, from $10.50 per user a month (US & CA Metered, annual) or $16 for unlimited…
Explore →Dialpad compared with similar business phone systems (VoIP).
Summaries come from each profile. This is a side-by-side aid, not a ranking.
| Product | Pricing model | Starting price | Monthly option | Minimum users | Best for |
|---|---|---|---|---|---|
| Dialpad | Per user | $15/user/mo (annual) | Yes ($27) | Not stated | AI calling |
| 8x8 Work | Quote | ~$15/user/mo (reported) | Yes | Not stated | Global calling |
| Aircall | Per licence | $30/licence/mo (annual) | Yes ($40) | 3 licences | CRM-connected calling |
| Grasshopper | Flat per account | $14/mo (annual) | Yes ($18) | None | Solos |
| JustCall | Per user | $39/user/mo | Not stated | Not stated | Sales calling + SMS |
| Nextiva | Per user | $15/user/mo (annual) | Yes ($23) | Not stated | SMB phone + CX |
Dialpad vs competitors: head-to-head comparisons.
Each comparison has a feature table, pricing side by side, strengths and limits, and best-fit scenarios.
Quo (formerly OpenPhone) vs Dialpad
Quo (formerly OpenPhone) vs Dialpad (2026): pricing, free plans, features and best fit compared from dated…
Compare →ComparisonRingCentral RingEX vs Dialpad
RingCentral RingEX vs Dialpad (2026): pricing, free plans, features and best fit compared from dated sources.…
Compare →Dialpad discussions and buying questions.
No published discussions mention this product yet.
Dialpad questions and answers
What is Dialpad used for?
Dialpad is a cloud business phone and communications platform with built-in AI transcription, summaries and coaching. Typical uses include business calling, aI transcription, call summaries.
How much does Dialpad cost?
Standard is $15 and Pro $25 per user a month billed annually; $27 and $35 monthly.
Is Dialpad AI included?
Yes, transcription and summaries are in Standard.
Does Dialpad integrate with CRM?
CRM integrations require Pro.
How does Dialpad compare with its competitors?
Stack18 publishes head-to-head comparisons of Quo (formerly OpenPhone) vs Dialpad and RingCentral RingEX vs Dialpad, each with a feature table, pricing and best-fit scenarios.
What are the main alternatives to Dialpad?
The main alternatives to Dialpad covered on Stack18 are RingCentral RingEX, Quo (formerly OpenPhone), Aircall and Zoom Phone. RingCentral RingEX may suit companies of 20 to 2,000 employees wanting phone, meetings and chat in one. Quo (formerly OpenPhone) may suit small sales and support teams of 2 to 50 people. Aircall may suit sales and support teams of 3+ working through a CRM or help desk. See the Dialpad alternatives guide for a side-by-side table.
What are the pros and cons of Dialpad?
Strengths: AI included at no extra charge. Low annual price. Limitations: CRM integrations need Pro. Monthly billing 80% more.
Who is Dialpad best for?
Dialpad may suit teams wanting AI transcription in the base plan; sales and support teams; Google Workspace users. It may be less suited to teams needing monthly flexibility cheaply; very complex call centres.
What integrations does Dialpad support?
Documented integrations and ecosystem items include Salesforce, HubSpot, Google Workspace, Microsoft 365. API: Not reviewed for this profile.
When was the Dialpad profile last verified?
Sources for this profile were last reviewed on 11 Nov 2026. 2 sources are listed under Sources, and prices and plans can change, so confirm with the vendor.
Where this information comes from.
- Best Business Phone System in 2026: 15 VoIP Platforms Compared (22 August 2026) Rework Third-party Accessed 11 Nov 2026
- Business phone pricing index (updated 5 July 2026) Phone2 (competing vendor) Third-party Accessed 11 Nov 2026
Secondary-source profile. Vendor pages were not reviewed directly for this profile. Facts and prices are taken from independent third-party sources and may differ from the vendor's current pages. Confirm with the vendor before buying.
Facts come from Rework (August 2026) and Phone2 (July 2026, a competitor). Capabilities were not tested.
Stack18 has not tested this product or received anything from the vendor for this profile. Editorial summaries of vendor information are not endorsements. Confirm details with the vendor before buying.
Evaluating Dialpad?
Check the vendor's current pricing and terms, compare it with similar products, or read how others approach the decision. If off-the-shelf is not the answer, Stack18 builds around how your business works.
Logos provided by Logo.dev. Product names and logos are trademarks of their respective owners and appear for identification only; they do not imply endorsement.