AskNicely
An NPS and customer experience platform for frontline service teams, sold by quote; Vendr data shows a median near $8,935 a year.
- Quote-based
- Annual
- Cloud
- Frontline NPS
- Independent sources
- Verified 11 Nov 2026Sources are dated on this profile
- 1 sourceLinked, typed and dated
- Independent third-party sourcesHow this profile was compiled
- Not an endorsementStack18 has not tested this product
What is AskNicely?
AskNicely is a customer experience platform that runs NPS and CSAT surveys and turns feedback into coaching and recognition for frontline teams.
- Best forService businesses coaching frontline staff with NPS
- Team size fitMid-size teams, Large enterprises
- PricingLearn, Grow and Transform by quote; Vendr median about $8,935 a year (range $6,531 to $17,338).
- Main limitationNo published prices.
- AlternativesRetently, Birdeye, Medallia · compare all
AskNicely overview: who it is for and what it does.
AskNicely sends NPS and CSAT surveys after service moments and routes results to frontline teams with leaderboards, coaching and recognition.
An August 2026 competitor article says plans (Learn, Grow, Transform) show only "Talk to sales", pricing scales with response volume from 500 responses, and there is no free trial.
It cites Vendr data (33 deals) with a median of $8,935 a year and a $1,500-a-year SSO add-on.
Main problem it solves
Links customer feedback to frontline performance.
Typical customer segment
Multi-location service businesses.
Target users
- CX leaders
- Operations managers
- Frontline managers
Primary use cases
- NPS and CSAT
- Coaching
- Leaderboards
- Review requests
What makes it distinct
- Frontline focus.
- Unlimited users.
- Response-based pricing.
AskNicely features explained.
Plans
- Learn
- Unlimited users, NPS/CSAT, workflows.
- Grow
- AI insights, Slack/Teams, review requests.
- Transform
- In-app, white-label, coaching.
Reported costs
- Vendr median
- $8,935 a year.
- Range
- $6,531 to $17,338.
- SSO add-on
- $1,500 a year.
Terms
- Billing
- Mainly annual.
- Volume
- From 500 responses.
- Trial
- None.
AskNicely pricing and plans.
Figures reported by independent sources; vendor page not reviewed directly. Checked 11 Nov 2026 against Formbricks.
Pricing model
Quote-based by response volume.
Free plan
No
Free trial
No
AskNicely plans and prices (USD)
Learn
Quote
Annual
Core NPS.
Grow
Quote
Annual
Adds AI and reviews.
Transform
Quote
Annual
Coaching and white-label.
Formbricks (16 August 2026), competitor blog citing Vendr.
Prices change. Confirm current plans and terms on the vendor's site before you decide.
Visit official website (external) ↗See alternativesAskNicely integrations, API and platforms.
Important integrations
- Salesforce
- HubSpot
- Slack
- Microsoft Teams
Supported platforms
- Web
API
Not reviewed for this profile.
Data import and export
Not reviewed for this profile.
Integration coverage was not assessed in full. Check AskNicely's integrations directory and documentation for your tools.
AskNicely pros and cons.
Strengths, limitations and best fit. Each point cites a source; editorial summaries are not customer reviews.
Best for
- Service businesses coaching frontline staff with NPS
- Multi-location brands
- Home services and healthcare groups
May be less suited to
- Product teams wanting in-app surveys
- Tiny budgets
Top AskNicely alternatives and competitors.
Retently
An NPS, CSAT and CES survey platform with flat monthly plans from $50 and a free trial without a card.
Explore →Related productBirdeye
A review and reputation management platform for multi-location businesses, priced by quote with a…
Explore →Related productMedallia
An enterprise customer and employee experience management platform, sold by quote with entry licences…
Explore →AskNicely compared with similar customer feedback, NPS and review management software.
Summaries come from each profile. This is a side-by-side aid, not a ranking.
| Product | Pricing model | Starting price | Free plan | Focus | Best for |
|---|---|---|---|---|---|
| AskNicely | Quote (responses) | ~$8,935/yr median (Vendr) | No | Frontline NPS | Service teams |
| Birdeye | Quote (per location) | ~$4,788/yr median (reported) | No | Reviews + reputation | Multi-location |
| Medallia | Quote (EDR-based) | ~$20,000/yr (est.) | No | Enterprise CXM | Large enterprises |
| Qualaroo | Flat monthly | $19.99/mo (annual) | Yes | Nudge surveys | Website feedback |
| Retently | Flat monthly | $50/mo | No; trial | NPS/CSAT/CES | SMB NPS |
| Survicate | Flat monthly | $89/mo | Yes (25 responses) | Multi-channel surveys | In-app surveys |
AskNicely vs competitors: head-to-head comparisons.
Each comparison has a feature table, pricing side by side, strengths and limits, and best-fit scenarios.
AskNicely discussions and buying questions.
No published discussions mention this product yet.
AskNicely questions and answers
What is AskNicely used for?
AskNicely is a customer experience platform that runs NPS and CSAT surveys and turns feedback into coaching and recognition for frontline teams. Typical uses include nPS and CSAT, coaching, leaderboards, review requests.
How much does AskNicely cost?
Plans are quote-based; Vendr data cited in August 2026 shows a median of $8,935 a year.
Does AskNicely offer a free trial?
No.
What are AskNicely plans?
Learn, Grow and Transform.
How does AskNicely compare with its competitors?
Stack18 publishes head-to-head comparisons of Medallia vs AskNicely and Retently vs AskNicely, each with a feature table, pricing and best-fit scenarios.
What are the main alternatives to AskNicely?
The main alternatives to AskNicely covered on Stack18 are Retently, Birdeye and Medallia. Retently may suit SMBs running relationship and transactional NPS. Birdeye may suit multi-location businesses managing reviews and local reputation. Medallia may suit large enterprises running multi-channel experience programmes. See the AskNicely alternatives guide for a side-by-side table.
What are the pros and cons of AskNicely?
Strengths: Unlimited users on plans. Frontline coaching tools. Limitations: No published prices. No free trial.
Who is AskNicely best for?
AskNicely may suit Service businesses coaching frontline staff with NPS; multi-location brands; home services and healthcare groups. It may be less suited to product teams wanting in-app surveys; tiny budgets.
What integrations does AskNicely support?
Documented integrations and ecosystem items include Salesforce, HubSpot, Slack, Microsoft Teams. API: Not reviewed for this profile.
When was the AskNicely profile last verified?
Sources for this profile were last reviewed on 11 Nov 2026. 1 source is listed under Sources, and prices and plans can change, so confirm with the vendor.
Where this information comes from.
- AskNicely pricing (16 August 2026) Formbricks (competitor blog) Competitor Accessed 11 Nov 2026
Secondary-source profile. Vendor pages were not reviewed directly for this profile. Facts and prices are taken from independent third-party sources and may differ from the vendor's current pages. Confirm with the vendor before buying.
Pricing comes from the dated third-party sources listed; competitor blogs are labelled. Confirm with the vendor before buying. Capabilities were not tested.
Stack18 has not tested this product or received anything from the vendor for this profile. Editorial summaries of vendor information are not endorsements. Confirm details with the vendor before buying.
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