Ozonetel CloudAgent
A cloud contact-centre platform from Hyderabad with inbound, outbound dialers, omnichannel and AI features, reported from $25 per agent a month outside India.
- Per user, seat or unit
- Cloud
- AI features
- Built for India
- Independent sources
- Verified 13 Nov 2026Sources are dated on this profile
- 2 sourcesLinked, typed and dated
- Independent third-party sourcesHow this profile was compiled
- Not an endorsementStack18 has not tested this product
What is Ozonetel CloudAgent?
Ozonetel CloudAgent is a cloud contact-centre platform from India that provides inbound and outbound calling, predictive and progressive dialers, IVR, omnichannel messaging, speech analytics and AI agent assist, priced per agent per month.
- Best forIndian contact centres
- Team size fitMid-size teams, Large enterprises
- PricingReported from $25 per agent a month (outside India).
- Main limitationRecurring connectivity complaints.
- AlternativesExotel, Knowlarity, Five9, CloudTalk · compare all
Ozonetel CloudAgent overview: who it is for and what it does.
Ozonetel serves Indian and international contact centres in BFSI, e-commerce, healthcare and education. CloudAgent runs fully in the cloud, with CRM integrations and SSO for larger deployments, and KooKoo as its telephony API platform.
A 2026 review cites per-agent prices for North America and Europe of $25 (Starter), $45 (Standard) and $55 (Premium/AI), drawn from 2022 G2 data, with custom plans for omnichannel. Indian prices are quoted. KooKoo telephony is listed at about INR 0.70 a minute for outbound calls.
G2 shows 4.6 out of 5 from more than 600 reviews, mostly from Asia. Reviewers praise ease of use and quick implementation (about a month) but report recurring connectivity issues.
Main problem it solves
Runs a full contact centre in the cloud, with dialers, IVR and AI, without on-premise infrastructure.
Typical customer segment
Mid-size and large contact centres in India and abroad.
Target users
- Contact-centre agents
- Supervisors monitoring queues
- Operations heads tracking performance
Primary use cases
- Inbound support queues
- Outbound sales with dialers
- IVR and routing
- WhatsApp and chat support
- Speech analytics
What makes it distinct
- Indian CCaaS with global presence.
- Dialers and AI in mid tiers.
- KooKoo telephony APIs.
Ozonetel CloudAgent features explained.
Voice
- Inbound and IVR
- Queues and routing.
- Dialers
- Progressive and predictive (Standard and above).
- Call recording
- Recording and monitoring.
Omnichannel and AI
- Omnichannel
- WhatsApp, chat and email on custom tiers.
- AI automation
- Premium/AI tier.
- Speech analytics
- Listed feature.
Admin
- CRM integrations
- Salesforce, Zoho, Freshdesk and others.
- SSO and SCIM
- Azure, Google and Okta.
- Reports
- Real-time and historical dashboards.
Ozonetel CloudAgent pricing and plans.
Figures reported by independent sources; vendor page not reviewed directly. Checked 13 Nov 2026 against Prospeo · Capterra.
Pricing model
Per agent per month; India pricing on quote; telephony usage extra.
Free plan
No
Free trial
Via sales
Ozonetel CloudAgent plans and prices (USD / INR)
Starter
$25 per agent a month (NA/EU, 2022 data)
Monthly or annual
Standard
$45
Monthly or annual
Advanced dialers.
Premium / AI
$55
Monthly or annual
AI automation.
Custom
Quote
Contact sales
Omnichannel.
Prices are older figures cited by a 2026 review; Indian pricing is quoted. Telephony minutes are billed separately.
Prices change. Confirm current plans and terms on the vendor's site before you decide.
Visit official website (external) ↗See alternativesOzonetel CloudAgent integrations, API and platforms.
Important integrations
- Salesforce
- Zoho CRM and Desk
- Freshdesk
- SSO with Azure, Google and Okta
Supported platforms
- Web (browser softphone)
- Mobile agent apps (reported)
API
KooKoo APIs.
Data import and export
Not applicable.
Check telephony and carrier options in your country.
Ozonetel CloudAgent pros and cons.
Strengths, limitations and best fit. Each point cites a source; editorial summaries are not customer reviews.
Strengths
Limitations
Best for
- Indian contact centres
- Outbound sales teams needing dialers
- Mid-size BPOs
May be less suited to
- Very small teams needing a simple phone system
- Buyers wanting transparent published pricing
Top Ozonetel CloudAgent alternatives and competitors.
Exotel
India-focused cloud telephony and contact center with prepaid bundles from INR 9,999 (about $105) excluding…
Explore →Related productKnowlarity
An Indian cloud telephony provider for IVR, virtual numbers, toll-free and contact-centre calling, with…
Explore →Related productFive9
An established cloud contact center platform with AI, listed from about $119 (Digital) to $159 (Core) per…
Explore →Related productCloudTalk
A cloud call center for sales and support teams, from EUR 25 per user a month (Starter, annual) with a…
Explore →Ozonetel CloudAgent compared with similar contact center software.
Summaries come from each profile. This is a side-by-side aid, not a ranking.
| Product | Pricing model | Free plan | Starting price | Best for |
|---|---|---|---|---|
| Ozonetel CloudAgent | Per user, seat or unit | No | Reported from $25 per agent a month (outside India). | Indian contact centres |
| Exotel | Usage or transaction based | No | Dabbler INR 9,999 (5 months), Believer INR 19,999, Influencer INR 49,499 (11 months)… | Indian businesses wanting cloud telephony and IVR |
| Five9 | Custom quote | No | Digital ~$119, Core ~$159 per user a month; Plus, Pro and Enterprise by quote. | Mid-size and enterprise contact centres needing voice, digital and AI |
| CloudTalk | Per user, seat or unit | No | Starter EUR 25, Essential EUR 29, Expert EUR 49 per user a month (annual); AI Specialist… | SMB sales and support teams wanting an easy cloud call center |
| 8x8 Contact Center | Custom quote | No | Quote only; pricing pages no longer published. | Organisations wanting phone and contact center from one vendor |
| Amazon Connect | Usage or transaction based | No | Customer plan $0.038 per voice minute; Customer Basic $0.018; chat $0.010 per message… | Technical teams wanting usage-based contact centres on AWS |
Ozonetel CloudAgent vs competitors: head-to-head comparisons.
Ozonetel CloudAgent questions and answers
What is Ozonetel CloudAgent used for?
Ozonetel CloudAgent is used for inbound support queues, outbound sales with dialers, IVR and routing and WhatsApp and chat support.
Does Ozonetel CloudAgent have a free plan?
No. Ozonetel CloudAgent does not offer a permanent free plan in the sources reviewed. Free trial: Via sales.
How much does Ozonetel CloudAgent cost?
Reported from $25 per agent a month (outside India). Prices are older figures cited by a 2026 review; Indian pricing is quoted.
What is the difference between Ozonetel CloudAgent Starter and Standard?
Starter is listed at $25 per agent a month (NA/EU, 2022 data). Standard is listed at $45 (Advanced dialers). Confirm current plan contents with the vendor.
What are the main alternatives to Ozonetel CloudAgent?
The main alternatives to Ozonetel CloudAgent covered on Stack18 are Exotel, Knowlarity, Five9 and CloudTalk. Exotel may suit Indian businesses wanting cloud telephony and IVR. Knowlarity may suit Indian SMB sales and support teams. Five9 may suit mid-size and enterprise contact centres needing voice, digital and AI. See the Ozonetel CloudAgent alternatives guide for a side-by-side table.
What integrations does Ozonetel CloudAgent support?
Documented integrations include Salesforce, Zoho CRM and Desk, Freshdesk and SSO with Azure, Google and Okta. API: KooKoo APIs.
What are the limitations of Ozonetel CloudAgent?
Recurring connectivity complaints. Public prices are dated; India pricing is quoted. Omnichannel only on custom tiers.
Which platforms does Ozonetel CloudAgent run on?
Ozonetel CloudAgent is documented as available on: Web (browser softphone), Mobile agent apps (reported).
Is Ozonetel CloudAgent available in India?
Yes. Ozonetel CloudAgent is built for or widely used in India, and pricing is available in INR where noted. Confirm GST and local terms with the vendor.
When was the Ozonetel CloudAgent profile last verified?
Sources for this profile were last reviewed on 13 Nov 2026. 2 sources are listed under Sources, and prices and plans can change, so confirm with the vendor.
Where this information comes from.
- Ozonetel Pricing, Reviews, Pros & Cons (2026) Prospeo Third-party Accessed 13 Nov 2026
- CloudAgent Software Pricing, Alternatives & More 2026 Capterra Third-party Accessed 13 Nov 2026
Secondary-source profile. Vendor pages were not reviewed directly for this profile. Facts and prices are corroborated across independent third-party sources and may differ from the vendor's current pages. Confirm with the vendor before buying.
Plan names, prices and features were checked against the sources listed on 13 Nov 2026. Capabilities were not tested.
Stack18 has not tested this product or received anything from the vendor for this profile. Editorial summaries of vendor information are not endorsements. Confirm details with the vendor before buying.
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