CloudTalk
A cloud call center for sales and support teams, from EUR 25 per user a month (Starter, annual) with a 3-licence minimum on Expert.
- Per user
- Annual
- Cloud
- SMB call center
- Official + independent
- Verified 11 Nov 2026Sources are dated on this profile
- 2 sourcesLinked, typed and dated
- Independent third-party sourcesHow this profile was compiled
- Not an endorsementStack18 has not tested this product
What is CloudTalk?
CloudTalk is a cloud calling and call center platform for SMB sales and support teams, with power dialling, IVR, integrations and AI voice agents.
- Best forSMB sales and support teams wanting an easy cloud call center
- Team size fitSmall teams, Mid-size teams
- PricingStarter EUR 25, Essential EUR 29, Expert EUR 49 per user a month (annual); AI Specialist EUR 349 a month.
- Main limitation11% cost-recovery fee in US/Canada.
- AlternativesExotel, 8x8 Contact Center, RingCentral RingCX · compare all
CloudTalk overview: who it is for and what it does.
CloudTalk provides calling, IVR, call routing, power dialling and CRM integrations for small and mid-size teams.
CloudTalk's own June 2026 article lists Starter at EUR 25, Essential EUR 29 and Expert EUR 49 per user a month billed annually, and AI Specialist at EUR 349 a month with 1,000 included minutes; its widget defaults to EUR with a USD toggle.
A November 2026 competitor guide lists Expert at $49 per user with a 3-licence minimum and an 11% cost-recovery fee on US and Canadian billing.
Main problem it solves
Gives SMB teams a professional call center quickly.
Typical customer segment
Small and mid-size businesses.
Target users
- Inside sales teams
- Support teams
- Ecommerce
Primary use cases
- Inbound and outbound calls
- Power dialler
- IVR
- AI voice agent
What makes it distinct
- SMB focus.
- AI Specialist plan.
- Cost-recovery fee in US/Canada.
CloudTalk features explained.
Plans (annual, per user per month)
- Starter
- EUR 25.
- Essential
- EUR 29.
- Expert
- EUR 49; 3-licence minimum.
AI
- AI Specialist
- EUR 349 a month.
- Minutes
- 1,000 included.
- Use
- AI voice agent.
Fees
- US/Canada
- 11% cost-recovery fee.
- Calls outside US/CA
- Per minute.
- Currency
- EUR or USD.
CloudTalk pricing and plans.
Figures reported by independent sources; vendor page not reviewed directly. Checked 11 Nov 2026 against CloudTalk · eesel AI.
Pricing model
Per user per month, billed annually.
Free plan
No
Free trial
Not documented
CloudTalk plans and prices (USD)
Starter
EUR 25 per user per month
Annual
Core calling.
Essential
EUR 29 per user per month
Annual
More features.
Expert
EUR 49 per user per month
Annual
3-licence minimum.
AI Specialist
EUR 349 per month
Monthly
1,000 minutes.
CloudTalk (June 2026) and eesel AI (November 2026, competitor).
Prices change. Confirm current plans and terms on the vendor's site before you decide.
Visit official website (external) ↗See alternativesCloudTalk integrations, API and platforms.
Important integrations
- HubSpot
- Salesforce
- Pipedrive
- Zendesk
Supported platforms
- Web
- Windows
- macOS
API
Not reviewed for this profile.
Data import and export
Not reviewed for this profile.
Integration coverage was not assessed in full. Check CloudTalk's integrations directory and documentation for your tools.
CloudTalk pros and cons.
Strengths, limitations and best fit. Each point cites a source; editorial summaries are not customer reviews.
Limitations
Best for
- SMB sales and support teams wanting an easy cloud call center
- European businesses
- Outbound sales teams
May be less suited to
- Large omnichannel enterprises
- Workforce management needs
Top CloudTalk alternatives and competitors.
Exotel
India-focused cloud telephony and contact center with prepaid bundles from INR 9,999 (about $105)…
Explore →Related product8x8 Contact Center
8x8's contact center, part of its unified communications platform, sold by quote only.
Explore →Related productRingCentral RingCX
RingCentral's AI-powered contact center (RingCX), from $65 per user a month (Standard, annual) with…
Explore →CloudTalk compared with similar contact center software (CCaaS).
Summaries come from each profile. This is a side-by-side aid, not a ranking.
| Product | Pricing model | Starting price | Channels | Licensing | Best for |
|---|---|---|---|---|---|
| CloudTalk | Per user | EUR 25/user/mo (annual) | Voice | Per user | SMB call teams |
| 8x8 Contact Center | Quote | Quote | Voice + digital | Quote | UC + CC |
| Amazon Connect | Pay as you go | $0.018/voice min | Voice, chat, email | No seats | AWS builders |
| Exotel | Prepaid bundles | INR 9,999 (excl. GST) | Voice, SMS, WhatsApp | Agents per bundle | India |
| Five9 | Per user / quote | ~$119/user/mo | Voice + digital | Named or concurrent | Enterprise centres |
| Genesys Cloud CX | Per user | $75/named user/mo | Voice (CX 1) to omni | Named, concurrent, hourly | Enterprise CX |
CloudTalk vs competitors: head-to-head comparisons.
Each comparison has a feature table, pricing side by side, strengths and limits, and best-fit scenarios.
Freshdesk Contact Center vs CloudTalk
Freshdesk Contact Center (formerly Freshcaller) and CloudTalk are cloud call centre platforms for support and…
Explore →ComparisonCloudTalk vs Exotel
CloudTalk vs Exotel in 2026: pricing, free plans, features, strengths and best fit compared from dated…
Compare →CloudTalk discussions and buying questions.
No published discussions mention this product yet.
CloudTalk questions and answers
What is CloudTalk used for?
CloudTalk is a cloud calling and call center platform for SMB sales and support teams, with power dialling, IVR, integrations and AI voice agents. Typical uses include inbound and outbound calls, power dialler, iVR, aI voice agent.
How much does CloudTalk cost?
Starter is EUR 25, Essential EUR 29 and Expert EUR 49 per user a month billed annually.
Does CloudTalk have an AI voice agent?
Yes, AI Specialist at EUR 349 a month with 1,000 minutes.
Are there extra fees?
A November 2026 guide cites an 11% cost-recovery fee on US and Canadian billing.
How does CloudTalk compare with its competitors?
Stack18 publishes head-to-head comparisons of CloudTalk vs Exotel, each with a feature table, pricing and best-fit scenarios.
What are the main alternatives to CloudTalk?
The main alternatives to CloudTalk covered on Stack18 are Exotel, 8x8 Contact Center and RingCentral RingCX. Exotel may suit Indian businesses wanting cloud telephony and IVR. 8x8 Contact Center may suit organisations wanting phone and contact center from one vendor. RingCentral RingCX may suit teams wanting a simple AI contact center tied to RingCentral. See the CloudTalk alternatives guide for a side-by-side table.
What are the pros and cons of CloudTalk?
Strengths: Low per-user prices. AI voice agent plan. Limitations: 11% cost-recovery fee in US/Canada. 3-licence minimum on Expert.
Who is CloudTalk best for?
CloudTalk may suit SMB sales and support teams wanting an easy cloud call center; european businesses; outbound sales teams. It may be less suited to large omnichannel enterprises; workforce management needs.
What integrations does CloudTalk support?
Documented integrations and ecosystem items include HubSpot, Salesforce, Pipedrive, Zendesk. API: Not reviewed for this profile.
When was the CloudTalk profile last verified?
Sources for this profile were last reviewed on 11 Nov 2026. 2 sources are listed under Sources, and prices and plans can change, so confirm with the vendor.
Where this information comes from.
- Exotel pricing (updated 23 June 2026) CloudTalk Official Accessed 11 Nov 2026
- CCaaS pricing 2026: what a cloud contact center really costs per agent (prices checked 4 November 2026) eesel AI (competing vendor) Third-party Accessed 11 Nov 2026
Secondary-source profile. Vendor pages were not reviewed directly for this profile. Facts and prices are taken from independent third-party sources and may differ from the vendor's current pages. Confirm with the vendor before buying.
Facts come from CloudTalk (June 2026) and eesel AI (November 2026, a competitor). Capabilities were not tested.
Stack18 has not tested this product or received anything from the vendor for this profile. Editorial summaries of vendor information are not endorsements. Confirm details with the vendor before buying.
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