Knowlarity
An Indian cloud telephony provider for IVR, virtual numbers, toll-free and contact-centre calling, with published per-agent INR plans from INR 1,499 a month.
- Per user, seat or unit
- Cloud
- AI features
- Built for India
- Independent sources
- Verified 13 Nov 2026Sources are dated on this profile
- 2 sourcesLinked, typed and dated
- Independent third-party sourcesHow this profile was compiled
- Not an endorsementStack18 has not tested this product
What is Knowlarity?
Knowlarity is an Indian cloud telephony provider that offers virtual and toll-free numbers, IVR, softphones and cloud contact-centre plans with speech analytics and voicebots, priced per agent per month in INR on annual contracts.
- Best forIndian SMB sales and support teams
- Team size fitSmall teams, Mid-size teams
- PricingSoftphone from INR 1,499 per agent a month (ten-agent minimum).
- Main limitationOne-year minimum with quarterly advance payment.
- AlternativesExotel, MyOperator, Ozonetel CloudAgent, JustCall · compare all
Knowlarity overview: who it is for and what it does.
Knowlarity serves Indian businesses that need business numbers, IVR menus, call tracking and inbound or outbound calling without on-premise PBX hardware. It was acquired by Gupshup in 2021.
A 2026 comparison lists contact-centre plans at INR 1,999 per agent a month (inbound), INR 2,999 (inbound and outbound) and INR 3,499 with Tentacle lead management, and softphone plans at INR 1,499 and INR 1,999 per agent with a ten-agent minimum. Toll-free, prepaid and missed-call plans exist but were not priced there.
The same source notes a one-year minimum contract with quarterly advance payment, click-to-call at 40 paise a minute on one plan, integration gaps and a report of roughly doubled renewal charges.
Main problem it solves
Gives Indian businesses professional numbers, IVR and call-centre calling without hardware.
Typical customer segment
Indian SMBs and mid-size companies with sales or support calling.
Target users
- Sales teams making outbound calls
- Support teams handling inbound IVR
- Owners tracking calls on virtual numbers
Primary use cases
- IVR and call routing
- Virtual and toll-free numbers
- Outbound sales calling
- Call recording and tracking
- Speech analytics
What makes it distinct
- Published INR per-agent plans.
- Part of Gupshup.
- Toll-free and missed-call services.
Knowlarity features explained.
Numbers and IVR
- Virtual and toll-free numbers
- Business numbers in India.
- IVR
- Menus and routing.
- Missed-call services
- Plans available.
Calling
- Contact centre
- Inbound and outbound plans.
- Softphone
- Browser and app calling.
- Click-to-call
- Charged per minute on some plans.
Analytics
- Call recording
- Recordings and logs.
- Speech analytics
- Listed AI feature.
- VoiceBot and TTS
- Listed AI features.
Knowlarity pricing and plans.
Figures reported by independent sources; vendor page not reviewed directly. Checked 13 Nov 2026 against Prospeo · Capterra.
Pricing model
Per agent per month in INR, one-year contract with quarterly advance payment.
Free plan
No
Free trial
No
Knowlarity plans and prices (INR)
Softphone (Inbound + Paid Out)
INR 1,499 per agent a month
Annual; 10-agent minimum
Softphone (Unlimited)
INR 1,999
Annual; 10-agent minimum
Contact Center (Inbound)
INR 1,999
Annual
Contact Center (In + Out)
INR 2,999
Annual
Contact Center + Tentacle
INR 3,499
Annual
Lead management.
Prices from a 2026 third-party comparison; GST is likely extra. Contracts are reported as one year with quarterly advance payment.
Prices change. Confirm current plans and terms on the vendor's site before you decide.
Visit official website (external) ↗See alternativesKnowlarity integrations, API and platforms.
Important integrations
- CRMs such as Zoho and HubSpot (gaps reported)
- Freshdesk (gaps reported)
- APIs and webhooks
Supported platforms
- Web
- Android
- iOS
API
Telephony APIs.
Data import and export
Not applicable.
Test your CRM integration before committing; reviewers report gaps.
Knowlarity pros and cons.
Strengths, limitations and best fit. Each point cites a source; editorial summaries are not customer reviews.
Strengths
Limitations
Best for
- Indian SMB sales and support teams
- Businesses needing toll-free and IVR
- Teams wanting simple INR pricing
May be less suited to
- Teams outside India
- Buyers wanting monthly, no-contract plans
Top Knowlarity alternatives and competitors.
Exotel
India-focused cloud telephony and contact center with prepaid bundles from INR 9,999 (about $105) excluding…
Explore →Related productMyOperator
An Indian cloud telephony and WhatsApp platform with published Sedan and SUV plans of INR 5,000 and INR…
Explore →Related productOzonetel CloudAgent
A cloud contact-centre platform from Hyderabad with inbound, outbound dialers, omnichannel and AI features…
Explore →Related productJustCall
A cloud phone and SMS platform for sales and support teams, from $39 per user a month (Team).
Explore →Knowlarity compared with similar business phone systems.
Summaries come from each profile. This is a side-by-side aid, not a ranking.
| Product | Pricing model | Free plan | Starting price | Best for |
|---|---|---|---|---|
| Knowlarity | Per user, seat or unit | No | Softphone from INR 1,499 per agent a month (ten-agent minimum). | Indian SMB sales and support teams |
| MyOperator | Flat or plan-based | No | Sedan INR 5,000 a month for ten users, billed annually. | Indian SMBs combining calls and WhatsApp |
| JustCall | Per user, seat or unit | No | Team $39, Pro $69, Pro Plus $109 per user a month; Business tier unpriced. | Sales teams wanting calling, SMS and dialers with CRM sync |
| 8x8 Work | Custom quote | No | Quote-based; reported Express ~$15, X2 $24 ($28 monthly), X4 $44 ($57 monthly) per user a… | Mid-market companies wanting global calling on one contract |
| Aircall | Per user, seat or unit | No | Essentials $30, Professional $50 per licence a month (annual); $40 and $70 monthly… | Sales and support teams of 3+ working through a CRM or help desk |
| Dialpad | Per user, seat or unit | No | Standard $15, Pro $25 per user a month (annual); $27 and $35 monthly; Enterprise quote. | Teams wanting AI transcription in the base plan |
Knowlarity vs competitors: head-to-head comparisons.
Knowlarity questions and answers
What is Knowlarity used for?
Knowlarity is used for IVR and call routing, virtual and toll-free numbers, outbound sales calling and call recording and tracking.
Does Knowlarity have a free plan?
No. Knowlarity does not offer a permanent free plan in the sources reviewed. Free trial: No.
How much does Knowlarity cost?
Softphone from INR 1,499 per agent a month (ten-agent minimum). Prices from a 2026 third-party comparison; GST is likely extra.
What is the difference between Knowlarity Softphone (Inbound + Paid Out) and Softphone (Unlimited)?
Softphone (Inbound + Paid Out) is listed at INR 1,499 per agent a month. Softphone (Unlimited) is listed at INR 1,999. Confirm current plan contents with the vendor.
What are the main alternatives to Knowlarity?
The main alternatives to Knowlarity covered on Stack18 are Exotel, MyOperator, Ozonetel CloudAgent and JustCall. Exotel may suit Indian businesses wanting cloud telephony and IVR. MyOperator may suit Indian SMBs combining calls and WhatsApp. Ozonetel CloudAgent may suit Indian contact centres. See the Knowlarity alternatives guide for a side-by-side table.
What integrations does Knowlarity support?
Documented integrations include CRMs such as Zoho and HubSpot (gaps reported), Freshdesk (gaps reported) and APIs and webhooks. API: Telephony APIs.
What are the limitations of Knowlarity?
One-year minimum with quarterly advance payment. Integration gaps reported. Reports of high renewal charges.
Which platforms does Knowlarity run on?
Knowlarity is documented as available on: Web, Android, iOS.
Is Knowlarity available in India?
Yes. Knowlarity is built for or widely used in India, and pricing is available in INR where noted. Confirm GST and local terms with the vendor.
When was the Knowlarity profile last verified?
Sources for this profile were last reviewed on 13 Nov 2026. 2 sources are listed under Sources, and prices and plans can change, so confirm with the vendor.
Where this information comes from.
- Exotel vs Knowlarity: Honest Comparison + Pricing (2026) Prospeo Third-party Accessed 13 Nov 2026
- Knowlarity Software Pricing, Alternatives & More 2026 Capterra Third-party Accessed 13 Nov 2026
Secondary-source profile. Vendor pages were not reviewed directly for this profile. Facts and prices are corroborated across independent third-party sources and may differ from the vendor's current pages. Confirm with the vendor before buying.
Plan names, prices and features were checked against the sources listed on 13 Nov 2026. Capabilities were not tested.
Stack18 has not tested this product or received anything from the vendor for this profile. Editorial summaries of vendor information are not endorsements. Confirm details with the vendor before buying.
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