GoTo Resolve
GoTo's remote support and IT management tool, with Starter, Advanced and Complete plans priced per licence and a one-year minimum.
- Per licence
- Annual minimum
- Cloud
- Support + RMM
- Independent sources
- Verified 10 Nov 2026Sources are dated on this profile
- 1 sourceLinked, typed and dated
- Independent third-party sourcesHow this profile was compiled
- Not an endorsementStack18 has not tested this product
What is GoTo Resolve?
GoTo Resolve is an IT support platform from GoTo combining remote support, remote access, endpoint management and help desk ticketing.
- Best forSmall IT teams wanting remote support plus endpoint management
- Team size fitSmall teams, Mid-size teams
- PricingStarter, Advanced and Complete priced per licence (reported); higher bundles by quote; one-year minimum.
- Main limitationNo free plan.
- AlternativesZoho Assist, ConnectWise ScreenConnect, TeamViewer, BeyondTrust Remote Support · compare all
GoTo Resolve overview: who it is for and what it does.
GoTo Resolve combines remote support with endpoint management, patching and ticketing for IT teams.
A 2026 pricing page (plans checked 29 October 2026) lists Starter, Advanced and Complete per licence with annual discounts of about 20%, with Remote Access, Endpoint Management and IT Support bundles by quote, a one-year minimum and auto-renewal.
The page is internally inconsistent about tiers and billing and lists add-ons such as MDM from $2.75 per device a month, so confirm with GoTo.
Main problem it solves
Gives small IT teams support and endpoint tools in one product.
Typical customer segment
Small and mid-size IT teams.
Target users
- Small IT teams
- Help desks
- MSPs
Primary use cases
- Remote support
- Endpoint management
- Ticketing
What makes it distinct
- Support plus endpoint management.
- One-year minimum.
- Add-ons for MDM and security.
GoTo Resolve features explained.
Plans (reported)
- Starter
- Per licence.
- Advanced
- Per licence.
- Complete
- Per licence.
Terms
- Minimum
- One year.
- Renewal
- Auto-renews; 30 days' notice.
- Free plan
- None.
Add-ons
- MDM
- From $2.75 per device a month.
- Endpoint protection
- Extra.
- Camera Share
- Extra.
GoTo Resolve pricing and plans.
Figures reported by independent sources; vendor page not reviewed directly. Checked 10 Nov 2026 against CostBench.
Pricing model
Per licence; annual commitment.
Free plan
No
Free trial
No
GoTo Resolve plans and prices (USD)
Starter
Per licence (reported)
Annual
Entry.
Advanced
Per licence (reported)
Annual
More features.
Complete
Per licence (reported)
Annual
Full.
CostBench (checked 29 October 2026); the page has internal inconsistencies.
Prices change. Confirm current plans and terms on the vendor's site before you decide.
Visit official website (external) ↗See alternativesGoTo Resolve integrations, API and platforms.
Important integrations
- GoTo Connect
- Microsoft Teams
- Slack
Supported platforms
- Windows
- macOS
- Linux
- iOS
- Android
API
Not reviewed for this profile.
Data import and export
Not reviewed for this profile.
Integration coverage was not assessed in full. Check GoTo Resolve's integrations directory and documentation for your tools.
GoTo Resolve pros and cons.
Strengths, limitations and best fit. Each point cites a source; editorial summaries are not customer reviews.
Best for
- Small IT teams wanting remote support plus endpoint management
- Help desks
- Small MSPs
May be less suited to
- Personal use
- Large enterprises needing privileged access
Top GoTo Resolve alternatives and competitors.
Zoho Assist
Zoho's remote support tool with a free plan and paid plans from $10 per technician a month.
Explore →Related productConnectWise ScreenConnect
A remote support and access tool for IT teams and MSPs, with plans listed from about $30 to $72 a month…
Explore →Related productTeamViewer
The best-known remote access tool, free for personal use, with business plans from $24.90 a month…
Explore →Related productBeyondTrust Remote Support
A secure enterprise remote support platform (formerly Bomgar), sold by quote on 1- or 3-year contracts.
Explore →GoTo Resolve compared with similar remote access and remote support software.
Summaries come from each profile. This is a side-by-side aid, not a ranking.
| Product | Pricing model | Starting price | Free plan | Main use | Best for |
|---|---|---|---|---|---|
| GoTo Resolve | Per licence | Per licence (reported) | No | Support + endpoint | Small IT teams |
| AnyDesk | Per plan | $28.90/mo (annual) | Not specified | Access + support | Freelancers, small teams |
| BeyondTrust Remote Support | Quote | Quote | No | Secure support | Regulated enterprises |
| Chrome Remote Desktop | Free | Free | Yes | Personal access | Individuals |
| ConnectWise ScreenConnect | Per concurrent tech | ~$30/mo | No | Remote support | IT and MSPs |
| RemotePC | Per user | ~$8.29/user/mo (reported) | Not documented | Remote access | SMB budgets |
GoTo Resolve vs competitors: head-to-head comparisons.
Each comparison has a feature table, pricing side by side, strengths and limits, and best-fit scenarios.
Compare GoTo Resolve with all its alternatives in one table →
GoTo Resolve discussions and buying questions.
No published discussions mention this product yet.
GoTo Resolve questions and answers
What is GoTo Resolve used for?
GoTo Resolve is an IT support platform from GoTo combining remote support, remote access, endpoint management and help desk ticketing. Typical uses include remote support, endpoint management, ticketing.
How much does GoTo Resolve cost?
A 2026 pricing page lists Starter, Advanced and Complete per licence with a one-year minimum; confirm with GoTo.
Does GoTo Resolve have a free plan?
No, per the 2026 page.
What does GoTo Resolve include?
Remote support, endpoint management and ticketing.
How does GoTo Resolve compare with its competitors?
Stack18 publishes head-to-head comparisons of Zoho Assist vs GoTo Resolve, each with a feature table, pricing and best-fit scenarios.
What are the main alternatives to GoTo Resolve?
The main alternatives to GoTo Resolve covered on Stack18 are Zoho Assist, ConnectWise ScreenConnect, TeamViewer and BeyondTrust Remote Support. Zoho Assist may suit help desks and IT teams wanting low-cost remote support. ConnectWise ScreenConnect may suit IT departments and MSPs supporting many endpoints. TeamViewer may suit IT teams and MSPs needing broad platform coverage. See the GoTo Resolve alternatives guide for a side-by-side table.
What are the pros and cons of GoTo Resolve?
Strengths: Remote support plus endpoint management. Ticketing included. Limitations: No free plan. One-year minimum with auto-renewal.
Who is GoTo Resolve best for?
GoTo Resolve may suit small IT teams wanting remote support plus endpoint management; help desks; small MSPs. It may be less suited to personal use; large enterprises needing privileged access.
What integrations does GoTo Resolve support?
Documented integrations and ecosystem items include GoTo Connect, Microsoft Teams, Slack. API: Not reviewed for this profile.
When was the GoTo Resolve profile last verified?
Sources for this profile were last reviewed on 10 Nov 2026. 1 source is listed under Sources, and prices and plans can change, so confirm with the vendor.
Where this information comes from.
- GoTo Resolve plans and pricing (checked 29 October 2026) CostBench Third-party Accessed 10 Nov 2026
Secondary-source profile. Vendor pages were not reviewed directly for this profile. Facts and prices are taken from independent third-party sources and may differ from the vendor's current pages. Confirm with the vendor before buying.
Facts come from CostBench (October 2026). Capabilities were not tested.
Stack18 has not tested this product or received anything from the vendor for this profile. Editorial summaries of vendor information are not endorsements. Confirm details with the vendor before buying.
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