Zoho Assist
Zoho's remote support tool with a free plan and paid plans from $10 per technician a month.
- Free plan
- Per technician
- Cloud
- Remote support
- Independent sources
- Verified 10 Nov 2026Sources are dated on this profile
- 2 sourcesLinked, typed and dated
- Independent third-party sourcesHow this profile was compiled
- Not an endorsementStack18 has not tested this product
What is Zoho Assist?
Zoho Assist is a cloud remote support and unattended access tool for IT teams and help desks, priced per technician with a free plan.
- Best forHelp desks and IT teams wanting low-cost remote support
- Team size fitSmall teams, Mid-size teams
- PricingFree; Standard Remote Support $10 per technician a month; plans up to $24.
- Main limitationSupport and unattended priced separately.
- AlternativesTeamViewer, Splashtop, GoTo Resolve, ConnectWise ScreenConnect · compare all
Zoho Assist overview: who it is for and what it does.
Zoho Assist offers on-demand remote support and unattended access, integrated with Zoho Desk and other help desks.
A 2026 pricing index lists a Free plan, Standard Remote Support at $10 per technician a month and Standard Unattended Access at $10, with plans ranging up to $24 per technician.
A competitor's November 2026 comparison also lists Zoho Assist Standard at $10 per technician a month and recommends it for IT support.
Main problem it solves
Gives help desks affordable remote support.
Typical customer segment
SMB and mid-market IT and support teams.
Target users
- Help desk agents
- IT support teams
- MSPs
Primary use cases
- On-demand support
- Unattended access
- Help desk integration
What makes it distinct
- Free plan.
- Separate support and unattended plans.
- Zoho integration.
Zoho Assist features explained.
Plans (per technician per month)
- Free
- Available.
- Standard Remote Support
- $10.
- Standard Unattended Access
- $10.
Range
- Top plans
- Up to $24.
- Model
- Per technician or session.
- Billing
- Monthly or annual.
Integrations
- Zoho Desk
- Native.
- Help desks
- Third-party.
- MSP use
- Supported.
Zoho Assist pricing and plans.
Figures reported by independent sources; vendor page not reviewed directly. Checked 10 Nov 2026 against CostBench · TSplus.
Pricing model
Per technician per month.
Free plan
Yes
Free trial
Not documented
Zoho Assist plans and prices (USD)
Free
$0
Free
Basic support.
Standard Remote Support
$10 per technician per month
Annual
On-demand support.
Standard Unattended Access
$10 per month
Annual
Unattended computers.
CostBench (2026) and TSplus (competitor).
Prices change. Confirm current plans and terms on the vendor's site before you decide.
Visit official website (external) ↗See alternativesZoho Assist integrations, API and platforms.
Important integrations
- Zoho Desk
- Freshdesk
- Zendesk
- ServiceNow
Supported platforms
- Windows
- macOS
- Linux
- iOS
- Android
API
Not reviewed for this profile.
Data import and export
Not reviewed for this profile.
Integration coverage was not assessed in full. Check Zoho Assist's integrations directory and documentation for your tools.
Zoho Assist pros and cons.
Strengths, limitations and best fit. Each point cites a source; editorial summaries are not customer reviews.
Limitations
Best for
- Help desks and IT teams wanting low-cost remote support
- Zoho Desk users
- Small MSPs
May be less suited to
- Large enterprises needing privileged access controls
- Personal use
Top Zoho Assist alternatives and competitors.
TeamViewer
The best-known remote access tool, free for personal use, with business plans from $24.90 a month…
Explore →Related productSplashtop
High-performance remote access at low prices: Solo $6 a month, Pro $8.25 and Performance $13 per user a…
Explore →Related productGoTo Resolve
GoTo's remote support and IT management tool, with Starter, Advanced and Complete plans priced per…
Explore →Related productConnectWise ScreenConnect
A remote support and access tool for IT teams and MSPs, with plans listed from about $30 to $72 a month…
Explore →Zoho Assist compared with similar remote access and remote support software.
Summaries come from each profile. This is a side-by-side aid, not a ranking.
| Product | Pricing model | Starting price | Free plan | Main use | Best for |
|---|---|---|---|---|---|
| Zoho Assist | Per technician | $10/tech/mo | Yes | Remote support | Help desks |
| AnyDesk | Per plan | $28.90/mo (annual) | Not specified | Access + support | Freelancers, small teams |
| BeyondTrust Remote Support | Quote | Quote | No | Secure support | Regulated enterprises |
| Chrome Remote Desktop | Free | Free | Yes | Personal access | Individuals |
| ConnectWise ScreenConnect | Per concurrent tech | ~$30/mo | No | Remote support | IT and MSPs |
| GoTo Resolve | Per licence | Per licence (reported) | No | Support + endpoint | Small IT teams |
Zoho Assist vs competitors: head-to-head comparisons.
Each comparison has a feature table, pricing side by side, strengths and limits, and best-fit scenarios.
Compare Zoho Assist with all its alternatives in one table →
Zoho Assist discussions and buying questions.
No published discussions mention this product yet.
Zoho Assist questions and answers
What is Zoho Assist used for?
Zoho Assist is a cloud remote support and unattended access tool for IT teams and help desks, priced per technician with a free plan. Typical uses include on-demand support, unattended access, help desk integration.
How much does Zoho Assist cost?
Standard Remote Support is $10 per technician a month; plans range up to $24; there is a free plan.
Is Zoho Assist free?
A free plan is available.
Does Zoho Assist support unattended access?
Yes, via Unattended Access plans.
How does Zoho Assist compare with its competitors?
Stack18 publishes head-to-head comparisons of Zoho Assist vs GoTo Resolve, each with a feature table, pricing and best-fit scenarios.
What are the main alternatives to Zoho Assist?
The main alternatives to Zoho Assist covered on Stack18 are TeamViewer, Splashtop, GoTo Resolve and ConnectWise ScreenConnect. TeamViewer may suit IT teams and MSPs needing broad platform coverage. Splashtop may suit professionals and small teams wanting fast access at low cost. GoTo Resolve may suit small IT teams wanting remote support plus endpoint management. See the Zoho Assist alternatives guide for a side-by-side table.
What are the pros and cons of Zoho Assist?
Strengths: Free plan. Low per-technician price. Limitations: Support and unattended priced separately. Higher tiers up to $24.
Who is Zoho Assist best for?
Zoho Assist may suit help desks and IT teams wanting low-cost remote support; Zoho Desk users; small MSPs. It may be less suited to large enterprises needing privileged access controls; personal use.
What integrations does Zoho Assist support?
Documented integrations and ecosystem items include Zoho Desk, Freshdesk, Zendesk, ServiceNow. API: Not reviewed for this profile.
When was the Zoho Assist profile last verified?
Sources for this profile were last reviewed on 10 Nov 2026. 2 sources are listed under Sources, and prices and plans can change, so confirm with the vendor.
Where this information comes from.
- Remote Desktop Software Pricing 2026 (updated June 2026) CostBench Third-party Accessed 10 Nov 2026
- Remote desktop software price comparison (modified November 2026) TSplus (competing vendor) Third-party Accessed 10 Nov 2026
Secondary-source profile. Vendor pages were not reviewed directly for this profile. Facts and prices are taken from independent third-party sources and may differ from the vendor's current pages. Confirm with the vendor before buying.
Facts come from CostBench (2026) and TSplus (a competitor). Capabilities were not tested.
Stack18 has not tested this product or received anything from the vendor for this profile. Editorial summaries of vendor information are not endorsements. Confirm details with the vendor before buying.
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