Moveworks
The enterprise AI assistant that resolves employee IT, HR and finance requests across 100+ systems, used by about 5.5 million employees and acquired by ServiceNow for $2.85 billion in a deal completed in December 2025.
- Autonomous agent
- Mixed sources
- Verified 13 Nov 2026Sources are dated on this profile
- 5 sourcesLinked, typed and dated
- Vendor and third-party sourcesHow this profile was compiled
- Not an endorsementStack18 has not tested this product
What is Moveworks?
Moveworks is an enterprise AI assistant platform for employees, combining a conversational front end, enterprise search and an agentic Reasoning Engine that understands requests and completes them across IT, HR, finance and other systems. ServiceNow completed its acquisition of Moveworks in December 2025.
- Best forLarge enterprises automating employee support
- PricingCustom enterprise pricing.
- Main limitationNo published pricing.
- AlternativesGlean · Microsoft Copilot Studio · Dust · compare all
Moveworks overview: who it is for and what it does.
Moveworks, led by founder and CEO Bhavin Shah, built an AI assistant that employees use in tools such as Slack and Microsoft Teams to ask questions, search across systems and trigger actions like resetting passwords, provisioning software or answering HR policy questions. Its Reasoning Engine maps requests to the right data, agent or workflow across 100+ integrations. About 5.5 million employees use it, nearly 90% of customers deploy it to their whole workforce, and named customers include Siemens, Toyota and Unilever.
ServiceNow agreed to buy Moveworks for $2.85 billion and completed the acquisition on 15 December 2025, positioning it as the AI "front door" to the ServiceNow AI Platform. Moveworks has not published prices; it is sold through enterprise contracts.
Main problem it solves
Resolves employee support requests instantly instead of routing them through tickets.
Typical customer segment
Large enterprises.
Target users
- IT and digital transformation teams
- Enterprise architects
- Business process owners
Primary use cases
- IT support automation (password resets, access)
- HR policy and benefits questions
- Enterprise search across systems
- Triggering workflows from chat
What makes it distinct
- Agentic Reasoning Engine for employee requests.
- High workforce-wide adoption.
- Now part of ServiceNow.
Moveworks features explained.
Assistant
- AI assistant
- Conversational front end in Slack, Teams and web.
- Enterprise search
- Search across company systems.
Agents
- Reasoning Engine
- Maps requests to data, agents or workflows.
- Actions
- Completes requests across 100+ integrations.
Moveworks pricing and plans.
Structure only; figures not recorded. Checked 13 Nov 2026 against Business Wire (ServiceNow) · Entrepreneur India · IT Brief UK.
Pricing model
Custom enterprise contracts; now sold within ServiceNow.
Free plan
No free plan.
Free trial
Not documented.
Moveworks plans and prices (USD)
-
Enterprise
Custom
Annual
Scoped by employees and use cases.
Moveworks does not publish prices; buying is through ServiceNow or Moveworks sales.
Prices change. Confirm current plans and terms on the vendor's site before you decide.
Visit official website (external) ↗See alternativesMoveworks integrations, API and platforms.
Important integrations
- ServiceNow
- Microsoft Teams
- Slack
- Workday
- Okta
- Jira
- SAP
- 100+ integrations
Supported platforms
- Web (cloud)
- Slack
- Microsoft Teams
API
Not reviewed for this profile.
Data import and export
Knowledge is imported from help centres, documents and connected systems; export options were not reviewed.
Integration availability can depend on plan. Confirm with the vendor before you rely on a specific connector.
How Moveworks works as an AI product.
Attributes are listed only where documented. We do not infer autonomy levels, certifications or model capabilities.
Classification: Autonomous agent. Completes multi-step tasks with tools and limited supervision, as documented by the vendor. Developer: ServiceNow (acquired December 2025).
| Attribute | Details |
|---|---|
| Supported models | Not documented in the sources reviewed. |
| Tools and integrations | 100+ technology integrations. [1] |
| Ability to execute actions | Completes employee requests across systems. [1] |
| Execution environment | Not documented in the sources reviewed. |
| Human-in-the-loop controls | Not documented in the sources reviewed. |
| Permissions and access | Not documented in the sources reviewed. |
| Memory and context | Enterprise search grounds answers in company data. [3] |
| Deployment options | Cloud; integrated with the ServiceNow AI Platform. [4] |
| Data handling and privacy | Not documented in the sources reviewed. |
| Security and compliance | Not documented in the sources reviewed. |
| Pricing and usage limits | Not documented in the sources reviewed. |
| Languages and platforms | Not documented in the sources reviewed. |
| Limitations and known constraints | Roadmap now tied to ServiceNow. [3] |
Primary tasks
- Building governed agents
- Automating processes across enterprise systems
- Monitoring agent performance
Best-fit workflows
- Employee self-service
- Customer service automation
- Back-office processes
Moveworks pros and cons.
Strengths, limitations and best fit. Each point cites a source; editorial summaries are not customer reviews.
Strengths
Limitations
Best for
- Large enterprises automating employee support
- ServiceNow customers
- IT and HR teams deflecting tickets
May be less suited to
- Small and mid-size companies
- Customer-facing support use cases
Top Moveworks alternatives and competitors.
Moveworks alternatives
Companies look for Moveworks alternatives after the ServiceNow acquisition, especially if they run another…
Explore →Related productGlean
The enterprise "Work AI" platform that grew from search into assistants and agents over 100+ company apps…
Explore →Related productMicrosoft Copilot Studio
Microsoft's low-code platform for building AI agents for Teams, Microsoft 365 Copilot, websites and…
Explore →Related productDust
A Paris-based workspace where teams build AI agents grounded in Notion, Slack, Drive, GitHub and other…
Explore →Moveworks compared with similar AI workflow agents.
Summaries come from each profile. This is a side-by-side aid, not a ranking.
| Product | Channels | AI models | Free tier | Pricing model | Human oversight |
|---|---|---|---|---|---|
| Moveworks | Slack, Teams and web | Not disclosed | No | Custom enterprise | Workflows with approvals in connected systems |
| Beam AI | Web platform; integrates with enterprise systems | Not disclosed | Yes (small allowance) | Free; Pro $50; Scale and Custom quoted | Escalation rules; audit trails |
| Glean Compare | Web, browser extension, Slack and Teams | Bedrock, Vertex AI and Azure OpenAI models | No | Custom seats plus FlexCredits | Permission-aware; admin controls |
| UiPath Agentic Automation | Automation Cloud, desktop robots and APIs | Multiple providers; on-premises models | Yes (Community) | Plans plus consumption; Standard and Enterprise quoted | Maestro human decision steps |
| Salesforce Agentforce | Salesforce apps, chat, messaging and voice | Multiple providers via the trust layer | No (Foundations allowance) | Flex Credits, per-user or editions | Escalation in Service Cloud; admin controls |
| Microsoft Copilot Studio | Teams, Microsoft 365 Copilot, websites and apps | Microsoft-hosted models (Azure) | No (free maker licence, trial) | $0.01 per credit or $200 per 25,000 | Approvals and handoff configurable |
Moveworks vs competitors: head-to-head comparisons.
Moveworks discussions and buying questions.
Moveworks questions and answers
What is Moveworks used for?
Moveworks is an enterprise AI assistant platform for employees, combining a conversational front end, enterprise search and an agentic Reasoning Engine that understands requests and completes them across IT, HR, finance and other systems. ServiceNow completed its acquisition of Moveworks in December 2025.
Is Moveworks free?
No free plan.
How much does Moveworks cost?
Custom enterprise pricing.
Which models does Moveworks support?
Not documented in the sources reviewed.
What are the limitations of Moveworks?
No published pricing. Best fit inside the ServiceNow ecosystem going forward. Enterprise-only.
Which platforms does Moveworks run on?
Moveworks is documented as available on: Web (cloud), Slack, Microsoft Teams.
Is Moveworks an AI agent or an AI assistant?
We classify Moveworks as: Autonomous agent. Completes multi-step tasks with tools and limited supervision, as documented by the vendor. The classification is based on vendor documentation and is not an endorsement.
What are the main alternatives to Moveworks?
The main alternatives to Moveworks covered on Stack18 are Glean, Microsoft Copilot Studio, Dust and UiPath Agentic Automation. See the Moveworks alternatives guide for a side-by-side table.
When was the Moveworks profile last verified?
Sources for this profile were last reviewed on 13 Nov 2026. 5 sources are listed under Sources, and prices and plans can change, so confirm with the vendor.
Where this information comes from.
- ServiceNow completes acquisition of Moveworks Business Wire (ServiceNow) Official Accessed 13 Nov 2026
- ServiceNow completes acquisition of Moveworks Entrepreneur India News Accessed 13 Nov 2026
- ServiceNow buys Moveworks to build AI front door IT Brief UK News Accessed 13 Nov 2026
- ServiceNow completes acquisition of Moveworks CRN India News Accessed 13 Nov 2026
- ServiceNow acquires Moveworks in $2.85 billion deal PrivSource Third-party Accessed 13 Nov 2026
Further official pages: Moveworks pricing (external)
Plans, features and status were checked against Moveworks's published pages and the third-party sources listed. Agent behaviour was not tested, resolution rates quoted by vendors were not verified, and security certifications were not independently checked.
Stack18 has not tested this product or received anything from the vendor for this profile. Editorial summaries of vendor information are not endorsements. Confirm details with the vendor before buying.
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