SysAid
An AI-driven ITSM platform with Copilot included, at $89 per agent a month (Professional); Enterprise from 20 agents.
- Free trial
- Per agent
- Cloud
- AI Copilot
- Independent sources
- Verified 10 Nov 2026Sources are dated on this profile
- 2 sourcesLinked, typed and dated
- Independent third-party sourcesHow this profile was compiled
- Not an endorsementStack18 has not tested this product
What is SysAid?
SysAid is an IT service management platform combining service desk, asset management and automation with an included AI Copilot.
- Best forMid-size IT teams wanting ITSM, assets and AI in one tool
- Team size fitMid-size teams, Large enterprises
- PricingProfessional $89 per agent a month; Enterprise custom from 20 agents.
- Main limitationNo entry tier below $89.
- AlternativesManageEngine ServiceDesk Plus, InvGate Service Management, HaloITSM, SolarWinds Service Desk · compare all
SysAid overview: who it is for and what it does.
SysAid combines incident, change, problem and asset management with AI Copilot and workflow automation.
An August 2026 guide lists Professional at $89 per agent a month and custom Enterprise from 20 agents, with AI Copilot, change and problem management included, plus 100,000 Workato automation credits on Professional and 300,000 on Enterprise. There is a trial but no free plan.
An October 2026 competitor guide notes workflow setup takes admin time and integrations need extra setup.
Main problem it solves
Automates IT service delivery with built-in AI.
Typical customer segment
Mid-market and enterprise IT.
Target users
- IT service desks
- IT operations
- Asset managers
Primary use cases
- Incident and change
- Asset management
- AI-assisted resolution
- Automation
What makes it distinct
- AI Copilot included.
- Workato credits included.
- No entry tier below $89.
SysAid features explained.
Plans
- Professional
- $89 per agent a month.
- Enterprise
- Custom; from 20 agents.
- Trial
- Available; no free plan.
Included
- AI Copilot
- Included.
- Change and problem
- Included.
- Automation
- Workato credits (100K / 300K).
Trade-offs
- Setup
- Workflow admin time.
- Interface
- Less intuitive.
- Entry price
- High.
SysAid pricing and plans.
Figures reported by independent sources; vendor page not reviewed directly. Checked 10 Nov 2026 against Rework · InvGate.
Pricing model
Per agent per month.
Free plan
No
Free trial
Yes
SysAid plans and prices (USD)
Professional
$89 per agent per month
Annual
AI Copilot included.
Enterprise
Custom
Annual
From 20 agents.
Rework (August 2026) and InvGate (October 2026, competitor).
Prices change. Confirm current plans and terms on the vendor's site before you decide.
Visit official website (external) ↗See alternativesSysAid integrations, API and platforms.
Important integrations
- Workato
- Microsoft Teams
- Slack
- Active Directory
Supported platforms
- Web
- iOS
- Android
API
Not reviewed for this profile.
Data import and export
Not reviewed for this profile.
Integration coverage was not assessed in full. Check SysAid's integrations directory and documentation for your tools.
SysAid pros and cons.
Strengths, limitations and best fit. Each point cites a source; editorial summaries are not customer reviews.
Best for
- Mid-size IT teams wanting ITSM, assets and AI in one tool
- Teams automating service workflows
- Enterprises from 20 agents
May be less suited to
- Very small IT teams on tight budgets
- Teams wanting minimal setup
Top SysAid alternatives and competitors.
ManageEngine ServiceDesk Plus
A full ITIL service desk from Zoho's ManageEngine, cloud or on-premises, from $13 per technician a…
Explore →Related productInvGate Service Management
An ITSM platform with published pricing: Starter $1,499 a year for 5 agents and Pro at $500 per agent a…
Explore →Related productHaloITSM
An all-modules-included ITSM priced at GBP 66 per agent a month (annual), with free end users and a…
Explore →Related productSolarWinds Service Desk
A cloud service desk (formerly Samanage) with asset discovery and CMDB, from $39 per technician a month…
Explore →SysAid compared with similar IT service management software.
Summaries come from each profile. This is a side-by-side aid, not a ranking.
| Product | Pricing model | Starting price | Free plan / trial | Deployment | Best for |
|---|---|---|---|---|---|
| SysAid | Per agent | $89/agent/mo | Trial | Cloud | Mid-size IT + AI |
| BMC Helix ITSM | Quote | Quote | Not stated | Cloud or on-prem | Complex enterprises |
| GLPI | Open source / cloud | EUR 19/agent/mo (cloud) | Self-host free | Self-hosted or cloud | Free ITSM + ITAM |
| HaloITSM | Per agent (single tier) | GBP 66/agent/mo | 30-day trial | Cloud | All-inclusive ITSM |
| InvGate Service Management | Per agent per year | $1,499/yr (5 agents) | 30-day trial | Cloud | Transparent ITIL |
| Ivanti Neurons for ITSM | Quote | Quote (~$130/agent/mo est.) | No | Cloud | ITSM + endpoint |
SysAid vs competitors: head-to-head comparisons.
Each comparison has a feature table, pricing side by side, strengths and limits, and best-fit scenarios.
SysAid discussions and buying questions.
No published discussions mention this product yet.
SysAid questions and answers
What is SysAid used for?
SysAid is an IT service management platform combining service desk, asset management and automation with an included AI Copilot. Typical uses include incident and change, asset management, aI-assisted resolution, automation.
How much does SysAid cost?
Professional is $89 per agent a month; Enterprise is custom from 20 agents.
Does SysAid include AI?
Yes, AI Copilot is included.
Is there a free SysAid plan?
No; a trial is available.
How does SysAid compare with its competitors?
Stack18 publishes head-to-head comparisons of ManageEngine ServiceDesk Plus vs SysAid, each with a feature table, pricing and best-fit scenarios.
What are the main alternatives to SysAid?
The main alternatives to SysAid covered on Stack18 are ManageEngine ServiceDesk Plus, InvGate Service Management, HaloITSM and SolarWinds Service Desk. ManageEngine ServiceDesk Plus may suit cost-conscious IT teams wanting full ITIL, including on-premises. InvGate Service Management may suit mid-size IT teams wanting ITIL capability with transparent pricing. HaloITSM may suit IT teams wanting full ITSM without tiered feature gating. See the SysAid alternatives guide for a side-by-side table.
What are the pros and cons of SysAid?
Strengths: AI Copilot included. Change and problem included. Limitations: No entry tier below $89. Workflow setup takes admin time.
Who is SysAid best for?
SysAid may suit mid-size IT teams wanting ITSM, assets and AI in one tool; teams automating service workflows; enterprises from 20 agents. It may be less suited to very small IT teams on tight budgets; teams wanting minimal setup.
What integrations does SysAid support?
Documented integrations and ecosystem items include Workato, Microsoft Teams, Slack, Active Directory. API: Not reviewed for this profile.
When was the SysAid profile last verified?
Sources for this profile were last reviewed on 10 Nov 2026. 2 sources are listed under Sources, and prices and plans can change, so confirm with the vendor.
Where this information comes from.
- Best Freshservice Alternatives in 2026 (21 August 2026) Rework Third-party Accessed 10 Nov 2026
- Best ITSM Tools (October 2026) InvGate (competing vendor) Third-party Accessed 10 Nov 2026
Secondary-source profile. Vendor pages were not reviewed directly for this profile. Facts and prices are taken from independent third-party sources and may differ from the vendor's current pages. Confirm with the vendor before buying.
Facts come from Rework (August 2026) and InvGate (October 2026, a competitor). Capabilities were not tested.
Stack18 has not tested this product or received anything from the vendor for this profile. Editorial summaries of vendor information are not endorsements. Confirm details with the vendor before buying.
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