InvGate Service Management
An ITSM platform with published pricing: Starter $1,499 a year for 5 agents and Pro at $500 per agent a year, with a 30-day trial.
- Free trial
- Per agent per year
- Cloud
- Published pricing
- Independent sources
- Verified 10 Nov 2026Sources are dated on this profile
- 2 sourcesLinked, typed and dated
- Independent third-party sourcesHow this profile was compiled
- Not an endorsementStack18 has not tested this product
What is InvGate Service Management?
InvGate Service Management is an IT service management platform with incident, request, change and knowledge management, paired with InvGate Asset Management.
- Best forMid-size IT teams wanting ITIL capability with transparent pricing
- Team size fitSmall teams, Mid-size teams, Large enterprises
- PricingStarter $1,499 a year (5 agents); Pro $500 per agent a year; Enterprise from $12,000 a year.
- Main limitationNo monthly billing.
- AlternativesServiceNow ITSM, SysAid, HaloITSM, ManageEngine ServiceDesk Plus · compare all
InvGate Service Management overview: who it is for and what it does.
InvGate Service Management offers ITIL-aligned service desk features with an asset management companion product and no-code workflows.
An August 2026 guide lists Starter at $1,499 a year flat for 5 agents, Pro at $500 per agent a year (from $2,500, 5 to 50 agents), Enterprise from $12,000 a year, annual billing only, change management from Pro and a free trial on Starter and Pro.
InvGate's own October 2026 guide gives Pro as 5 to 100 agents and a 30-day trial without a credit card.
Main problem it solves
Gives IT teams ITIL service management at a predictable price.
Typical customer segment
SMB to enterprise IT.
Target users
- IT service desks
- Mid-market IT
- Public sector IT
Primary use cases
- Incident and request
- Change management
- Knowledge base
- Asset management (paired)
What makes it distinct
- Published annual pricing.
- Paired asset product.
- Annual billing only.
InvGate Service Management features explained.
Plans (annual)
- Starter
- $1,499 a year for 5 agents.
- Pro
- $500 per agent a year.
- Enterprise
- From $12,000 a year.
Features
- Change management
- From Pro.
- Assets
- InvGate Asset Management.
- Workflows
- No-code.
Terms
- Billing
- Annual only.
- Trial
- 30 days, no card.
- Free plan
- None.
InvGate Service Management pricing and plans.
Figures reported by independent sources; vendor page not reviewed directly. Checked 10 Nov 2026 against Rework · InvGate.
Pricing model
Annual flat or per-agent pricing.
Free plan
No
Free trial
Yes (30 days)
InvGate Service Management plans and prices (USD)
Starter
$1,499 per year (5 agents)
Annual
Core service desk.
Pro
$500 per agent per year
Annual
Change management.
Enterprise
From $12,000 per year
Annual
Advanced.
Rework (August 2026) and InvGate's own guide (October 2026).
Prices change. Confirm current plans and terms on the vendor's site before you decide.
Visit official website (external) ↗See alternativesInvGate Service Management integrations, API and platforms.
Important integrations
- InvGate Asset Management
- Microsoft Teams
- Azure AD
- Slack
Supported platforms
- Web
- iOS
- Android
API
Not reviewed for this profile.
Data import and export
Not reviewed for this profile.
Integration coverage was not assessed in full. Check InvGate Service Management's integrations directory and documentation for your tools.
InvGate Service Management pros and cons.
Strengths, limitations and best fit. Each point cites a source; editorial summaries are not customer reviews.
Strengths
Limitations
Best for
- Mid-size IT teams wanting ITIL capability with transparent pricing
- Teams leaving complex enterprise ITSM
- Public sector IT
May be less suited to
- Teams needing monthly billing
- Teams wanting a free plan
Top InvGate Service Management alternatives and competitors.
ServiceNow ITSM
The enterprise ITSM leader, sold by quote in Foundation, Advanced and Prime editions since April 2026…
Explore →Related productSysAid
An AI-driven ITSM platform with Copilot included, at $89 per agent a month (Professional); Enterprise…
Explore →Related productHaloITSM
An all-modules-included ITSM priced at GBP 66 per agent a month (annual), with free end users and a…
Explore →Related productManageEngine ServiceDesk Plus
A full ITIL service desk from Zoho's ManageEngine, cloud or on-premises, from $13 per technician a…
Explore →Compare all InvGate Service Management alternatives side by side →
InvGate Service Management compared with similar IT service management software.
Summaries come from each profile. This is a side-by-side aid, not a ranking.
| Product | Pricing model | Starting price | Free plan / trial | Deployment | Best for |
|---|---|---|---|---|---|
| InvGate Service Management | Per agent per year | $1,499/yr (5 agents) | 30-day trial | Cloud | Transparent ITIL |
| BMC Helix ITSM | Quote | Quote | Not stated | Cloud or on-prem | Complex enterprises |
| GLPI | Open source / cloud | EUR 19/agent/mo (cloud) | Self-host free | Self-hosted or cloud | Free ITSM + ITAM |
| HaloITSM | Per agent (single tier) | GBP 66/agent/mo | 30-day trial | Cloud | All-inclusive ITSM |
| Ivanti Neurons for ITSM | Quote | Quote (~$130/agent/mo est.) | No | Cloud | ITSM + endpoint |
| ManageEngine ServiceDesk Plus | Per technician | $13/tech/mo | Free (5 techs); 30-day trial | Cloud or on-prem | Budget ITIL |
InvGate Service Management vs competitors: head-to-head comparisons.
Each comparison has a feature table, pricing side by side, strengths and limits, and best-fit scenarios.
Compare InvGate Service Management with all its alternatives in one table →
InvGate Service Management discussions and buying questions.
No published discussions mention this product yet.
InvGate Service Management questions and answers
What is InvGate Service Management used for?
InvGate Service Management is an IT service management platform with incident, request, change and knowledge management, paired with InvGate Asset Management. Typical uses include incident and request, change management, knowledge base, asset management (paired).
How much does InvGate Service Management cost?
Starter is $1,499 a year for 5 agents; Pro is $500 per agent a year; Enterprise starts at $12,000 a year.
Is there an InvGate free trial?
Yes, 30 days without a credit card.
Does InvGate bill monthly?
No, billing is annual.
How does InvGate Service Management compare with its competitors?
Stack18 publishes head-to-head comparisons of ServiceNow ITSM vs InvGate Service Management, each with a feature table, pricing and best-fit scenarios.
What are the main alternatives to InvGate Service Management?
The main alternatives to InvGate Service Management covered on Stack18 are ServiceNow ITSM, SysAid, HaloITSM and ManageEngine ServiceDesk Plus. ServiceNow ITSM may suit large enterprises with complex, highly configurable service processes. SysAid may suit mid-size IT teams wanting ITSM, assets and AI in one tool. HaloITSM may suit IT teams wanting full ITSM without tiered feature gating. See the InvGate Service Management alternatives guide for a side-by-side table.
What are the pros and cons of InvGate Service Management?
Strengths: Published, predictable pricing. Change management from Pro. Limitations: No monthly billing. No free-forever plan.
Who is InvGate Service Management best for?
InvGate Service Management may suit mid-size IT teams wanting ITIL capability with transparent pricing; teams leaving complex enterprise ITSM; public sector IT. It may be less suited to teams needing monthly billing; teams wanting a free plan.
What integrations does InvGate Service Management support?
Documented integrations and ecosystem items include InvGate Asset Management, Microsoft Teams, Azure AD, Slack. API: Not reviewed for this profile.
When was the InvGate Service Management profile last verified?
Sources for this profile were last reviewed on 10 Nov 2026. 2 sources are listed under Sources, and prices and plans can change, so confirm with the vendor.
Where this information comes from.
- Best Freshservice Alternatives in 2026 (21 August 2026) Rework Third-party Accessed 10 Nov 2026
- Best ITSM Tools (October 2026) InvGate (competing vendor) Third-party Accessed 10 Nov 2026
Secondary-source profile. Vendor pages were not reviewed directly for this profile. Facts and prices are taken from independent third-party sources and may differ from the vendor's current pages. Confirm with the vendor before buying.
Facts come from Rework (August 2026) and InvGate (October 2026, the vendor). Capabilities were not tested.
Stack18 has not tested this product or received anything from the vendor for this profile. Editorial summaries of vendor information are not endorsements. Confirm details with the vendor before buying.
Evaluating InvGate Service Management?
Check the vendor's current pricing and terms, compare it with similar products, or read how others approach the decision. If off-the-shelf is not the answer, Stack18 builds around how your business works.
Logos provided by Logo.dev. Product names and logos are trademarks of their respective owners and appear for identification only; they do not imply endorsement.