Sprinklr
An enterprise CX platform covering social publishing, listening, customer service and marketing, sold only through custom quotes now that self-serve plans have ended.
- Custom quote
- Cloud
- AI features
- Independent sources
- Verified 13 Nov 2026Sources are dated on this profile
- 2 sourcesLinked, typed and dated
- Independent third-party sourcesHow this profile was compiled
- Not an endorsementStack18 has not tested this product
What is Sprinklr?
Sprinklr is an enterprise unified customer experience management platform with products for social media management, social listening and insights, contact-centre customer service and marketing, powered by Sprinklr AI+, sold through annual enterprise contracts.
- Best forGlobal brands with many social accounts
- Team size fitLarge enterprises
- PricingEnterprise quote only.
- Main limitationNo self-serve plans.
- AlternativesSprout Social, Hootsuite, Agorapulse, Zoho Social · compare all
Sprinklr overview: who it is for and what it does.
Sprinklr is used by large global brands that manage dozens of social accounts, listen across channels and run customer service on social and digital channels from one platform.
A 2026 analysis from a competitor says self-serve pricing has been discontinued and Sprinklr now sells through enterprise quotes only. It cites former list prices of about $299 per user a month for Social and $249 a month for Service, and says contracts commonly run to six or seven figures a year.
The same source warns of setup fees, renewal increases and 90-day notice periods, so negotiate terms carefully.
Main problem it solves
Unifies social, listening and service for large brands across many channels.
Typical customer segment
Large enterprises and global brands.
Target users
- Social media teams
- Customer service leaders
- Insights and research teams
Primary use cases
- Enterprise social publishing
- Social listening
- Social customer care
- Contact centre
- Marketing campaigns
What makes it distinct
- Unified CXM across many channels.
- Enterprise listening and insights.
- Sprinklr AI+.
Sprinklr features explained.
Social
- Publishing
- Enterprise workflows.
- Governance
- Approvals and roles.
- Paid social
- Vendor.
Insights
- Listening
- Many sources.
- Benchmarking
- Vendor.
- AI insights
- Sprinklr AI+.
Service
- Contact centre
- Sprinklr Service.
- Social care
- Unified inbox.
- Bots
- Vendor.
Sprinklr pricing and plans.
Figures reported by independent sources; vendor page not reviewed directly. Checked 13 Nov 2026 against eesel AI · Sprinklr.
Pricing model
Annual enterprise contracts on quote.
Free plan
No
Free trial
Demo
Sprinklr plans and prices (USD)
Sprinklr Social
Quote (formerly about $299 per user a month)
Annual
Sprinklr Service
Quote (formerly about $249 a month)
Annual
Insights and Marketing
Quote
Annual
Former list prices cited by a competitor; Sprinklr now sells by quote only. Watch for setup fees and renewal terms.
Prices change. Confirm current plans and terms on the vendor's site before you decide.
Visit official website (external) ↗See alternativesSprinklr integrations, API and platforms.
Important integrations
- Salesforce (vendor)
- Adobe (vendor)
- Major social networks
Supported platforms
- Web
- iOS
- Android
API
Sprinklr API.
Data import and export
Professional services onboarding.
Implementation usually needs vendor services.
Sprinklr pros and cons.
Strengths, limitations and best fit. Each point cites a source; editorial summaries are not customer reviews.
Strengths
Limitations
Best for
- Global brands with many social accounts
- Enterprises unifying social care
- Large insights teams
May be less suited to
- SMBs
- Teams wanting monthly self-serve plans
Top Sprinklr alternatives and competitors.
Sprout Social
A premium social media management platform priced per seat, from $79 a month (Essentials, annual) to $399…
Explore →Related productHootsuite
One of the longest-running social media management platforms, priced per user from $99 a month (Standard…
Explore →Related productAgorapulse
A social media management platform with a strong inbox and reporting, priced per user from $79 a month…
Explore →Related productZoho Social
Zoho's social media management tool, with a free plan and paid plans from $10 a month (Standard, annual)…
Explore →Sprinklr compared with similar social media management software.
Summaries come from each profile. This is a side-by-side aid, not a ranking.
| Product | Pricing model | Free plan | Starting price | Best for |
|---|---|---|---|---|
| Sprinklr | Custom quote | No | Enterprise quote only. | Global brands with many social accounts |
| Sprout Social | Per user, seat or unit | No | Essentials $79, Standard $199, Professional $299, Advanced $399 per seat a month billed… | Brands that want strong analytics, inbox and listening for growing social teams |
| Hootsuite | Per user, seat or unit | No (retired 2023) | Standard $99, Professional $199, Advanced $399 per user a month billed annually… | Teams and enterprises that want scheduling, inbox, listening and approvals in… |
| Agorapulse | Per user, seat or unit | No (ended July 2026) | Standard $79, Professional $119, Advanced $149 per user a month billed annually. | Agencies and teams that live in the social inbox and need reporting |
| Zoho Social | Flat or plan-based | Yes (publish-now only) | Free; Standard $10, Professional $30, Premium $40 a month (annual); Agency from $230. | Small businesses and Zoho users wanting affordable social management |
| Buffer | Per user, seat or unit | Yes (3 channels) | Free (3 channels); Essentials $5 and Team $10 per channel a month billed annually. | Creators and small businesses wanting simple, low-cost scheduling |
Sprinklr vs competitors: head-to-head comparisons.
Sprinklr questions and answers
What is Sprinklr used for?
Sprinklr is used for enterprise social publishing, social listening, social customer care and contact centre.
Does Sprinklr have a free plan?
No. Sprinklr does not offer a permanent free plan in the sources reviewed. Free trial: Demo.
How much does Sprinklr cost?
Enterprise quote only. Former list prices cited by a competitor; Sprinklr now sells by quote only.
What is the difference between Sprinklr Sprinklr Social and Sprinklr Service?
Sprinklr Social is listed at Quote (formerly about $299 per user a month). Sprinklr Service is listed at Quote (formerly about $249 a month). Confirm current plan contents with the vendor.
What are the main alternatives to Sprinklr?
The main alternatives to Sprinklr covered on Stack18 are Sprout Social, Hootsuite, Agorapulse and Zoho Social. Sprout Social may suit brands that want strong analytics, inbox and listening for growing social teams. Hootsuite may suit teams and enterprises that want scheduling, inbox, listening and approvals in one platform. Agorapulse may suit agencies and teams that live in the social inbox and need reporting. See the Sprinklr alternatives guide for a side-by-side table.
What integrations does Sprinklr support?
Documented integrations include Salesforce (vendor), Adobe (vendor) and Major social networks. API: Sprinklr API.
What are the limitations of Sprinklr?
No self-serve plans. High contract values. Setup fees and renewal increases.
Which platforms does Sprinklr run on?
Sprinklr is documented as available on: Web, iOS, Android.
When was the Sprinklr profile last verified?
Sources for this profile were last reviewed on 13 Nov 2026. 2 sources are listed under Sources, and prices and plans can change, so confirm with the vendor.
Where this information comes from.
- Sprinklr pricing eesel AI Third-party Accessed 13 Nov 2026
- Sprinklr Sprinklr Official Accessed 13 Nov 2026
Mixed-source profile. Facts and prices come from the vendor’s own pages and independent third-party sources, as marked. Confirm with the vendor before buying.
Plan names, prices and features were checked against the sources listed on 13 Nov 2026. Capabilities were not tested.
Stack18 has not tested this product or received anything from the vendor for this profile. Editorial summaries of vendor information are not endorsements. Confirm details with the vendor before buying.
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