Document360
A knowledge base platform for versioned public help centers and internal docs, now quote-only, with a 14-day no-card trial.
- Quote-based
- Per project
- Cloud
- Help centers
- Independent sources
- Verified 11 Nov 2026Sources are dated on this profile
- 2 sourcesLinked, typed and dated
- Independent third-party sourcesHow this profile was compiled
- Not an endorsementStack18 has not tested this product
What is Document360?
Document360 is knowledge base software for building public help centers and internal documentation with versioning, categories, multi-language support and the Eddy AI assistant.
- Best forProduct companies building versioned public help centers
- Team size fitSmall teams, Mid-size teams, Large enterprises
- PricingQuote-only; historic list pricing about $199 to $799+ per project a month (unverified); free plan closed to new signups.
- Main limitationQuote-only pricing.
- AlternativesHelpjuice, KnowledgeOwl, Archbee, GitBook · compare all
Document360 overview: who it is for and what it does.
Document360 supports versioned articles, category hierarchies, multiple languages, analytics on failed searches and the Eddy AI layer.
Two August 2026 guides say Document360 stopped publishing tier prices and is now quote-only; historic list pricing ran about $199 to $799+ per project a month (unverified), and the free plan closed to new signups in November 2024.
One guide lists a 14-day trial without a card; both note pricing per project multiplies with each product.
Main problem it solves
Builds structured, versioned help centers.
Typical customer segment
SaaS and product companies.
Target users
- Technical writers
- Support teams
- Product teams
Primary use cases
- Public help centers
- Versioning
- Multi-language docs
- AI search
What makes it distinct
- Versioning.
- Per-project pricing.
- Eddy AI.
Document360 features explained.
Pricing
- Model
- Quote, per project.
- Historic list
- ~$199 to $799+ a month (unverified).
- Free plan
- Closed to new signups (Nov 2024).
Capabilities
- Versioning
- Articles.
- Languages
- Multi-language.
- AI
- Eddy.
Fit
- SEO
- Custom domains.
- Internal KB
- Less suited.
- Multiple products
- Costs multiply.
Document360 pricing and plans.
Figures reported by independent sources; vendor page not reviewed directly. Checked 11 Nov 2026 against Rework · Rework.
Pricing model
Quote per project.
Free plan
No
Free trial
Yes (14 days, no card)
Document360 plans and prices (USD)
Custom
Quote (~$199-$799+/project/mo historic)
Annual
Per project.
Rework (24 August 2026).
Prices change. Confirm current plans and terms on the vendor's site before you decide.
Visit official website (external) ↗See alternativesDocument360 integrations, API and platforms.
Important integrations
- Zendesk
- Intercom
- Freshdesk
- Slack
Supported platforms
- Web
API
Not reviewed for this profile.
Data import and export
Not reviewed for this profile.
Integration coverage was not assessed in full. Check Document360's integrations directory and documentation for your tools.
Document360 pros and cons.
Strengths, limitations and best fit. Each point cites a source; editorial summaries are not customer reviews.
Strengths
Limitations
Best for
- Product companies building versioned public help centers
- Multi-language support teams
- Technical writing teams
May be less suited to
- Internal wikis
- Buyers wanting list prices
Top Document360 alternatives and competitors.
Helpjuice
Knowledge base software with flat plans from $249 a month for 30 users and AI search on upper tiers…
Explore →Related productKnowledgeOwl
Knowledge base software with published plans from $100 a month (1,000 articles), free white-glove…
Explore →Related productArchbee
A product documentation platform with unlimited readers, from $80 a month (Growing) and a 14-day no-card…
Explore →Related productGitBook
A documentation platform with Git-based reviews and a Markdown editor, free for one user and from $65…
Explore →Document360 compared with similar knowledge base, help center and documentation software.
Summaries come from each profile. This is a side-by-side aid, not a ranking.
| Product | Pricing model | Starting price | Free plan | Audience | Best for |
|---|---|---|---|---|---|
| Document360 | Quote (per project) | Quote | No (closed) | Public help center | Versioned docs |
| Archbee | Flat monthly | $80/mo | Open-source only | Public product docs | API docs |
| Bloomfire | Quote (annual) | Quote | No | Internal (enterprise) | Cross-department |
| GitBook | Per site + per user | Free; $65/site + $12/user | Yes (1 user) | Public product docs | Developer docs |
| Guru | Quote (per seat) | ~$25/seat (unconfirmed) | No | Internal | Verified answers |
| HelpDocs | Flat monthly | $99/mo (annual) | No | Public help center | Simple help centers |
Document360 vs competitors: head-to-head comparisons.
Each comparison has a feature table, pricing side by side, strengths and limits, and best-fit scenarios.
Compare Document360 with all its alternatives in one table →
Document360 discussions and buying questions.
No published discussions mention this product yet.
Document360 questions and answers
What is Document360 used for?
Document360 is knowledge base software for building public help centers and internal documentation with versioning, categories, multi-language support and the Eddy AI assistant. Typical uses include public help centers, versioning, multi-language docs, aI search.
How much does Document360 cost?
Document360 is now quote-only; historic list prices ran about $199 to $799+ per project a month (unverified).
Does Document360 have a free plan?
It closed to new signups in November 2024.
Is there a trial?
A 14-day trial without a card, per one August 2026 guide.
How does Document360 compare with its competitors?
Stack18 publishes head-to-head comparisons of Document360 vs Helpjuice, each with a feature table, pricing and best-fit scenarios.
What are the main alternatives to Document360?
The main alternatives to Document360 covered on Stack18 are Helpjuice, KnowledgeOwl, Archbee and GitBook. Helpjuice may suit support teams wanting flat pricing and generous user counts. KnowledgeOwl may suit teams wanting transparent pricing and migration help. Archbee may suit SaaS teams publishing product and API docs. See the Document360 alternatives guide for a side-by-side table.
What are the pros and cons of Document360?
Strengths: Versioned public help centers. Failed-search analytics. Limitations: Quote-only pricing. Per-project costs multiply.
Who is Document360 best for?
Document360 may suit product companies building versioned public help centers; multi-language support teams; technical writing teams. It may be less suited to internal wikis; buyers wanting list prices.
What integrations does Document360 support?
Documented integrations and ecosystem items include Zendesk, Intercom, Freshdesk, Slack. API: Not reviewed for this profile.
When was the Document360 profile last verified?
Sources for this profile were last reviewed on 11 Nov 2026. 2 sources are listed under Sources, and prices and plans can change, so confirm with the vendor.
Where this information comes from.
- Best Document360 Alternatives in 2026 (24 August 2026) Rework Third-party Accessed 11 Nov 2026
- Best Guru Alternatives in 2026 (24 August 2026) Rework Third-party Accessed 11 Nov 2026
Secondary-source profile. Vendor pages were not reviewed directly for this profile. Facts and prices are taken from independent third-party sources and may differ from the vendor's current pages. Confirm with the vendor before buying.
Facts come from two Rework guides (August 2026); unconfirmed figures are labelled. Confirm with the vendor before buying. Capabilities were not tested.
Stack18 has not tested this product or received anything from the vendor for this profile. Editorial summaries of vendor information are not endorsements. Confirm details with the vendor before buying.
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