Best Microsoft Dynamics 365 Sales Alternatives in 2026
A sourced shortlist of the top Microsoft Dynamics 365 Sales competitors: Salesforce Sales Cloud, HubSpot, Zoho CRM and Pipedrive. Each is compared with Microsoft Dynamics 365 Sales on pricing, free plan, features and fit, using dated vendor and independent sources. No rankings and no paid placement.
- Updated 10 Nov 2026Profiles verified 15 Oct 2026 to 17 Oct 2026
- 4 alternativesEach with a full sourced profile
- Not a rankingFit depends on your priorities
- Not tested by Stack18Editorial summary of documented facts
What are the best alternatives to Microsoft Dynamics 365 Sales?
The main alternatives to Microsoft Dynamics 365 Sales covered here are Salesforce Sales Cloud, HubSpot, Zoho CRM and Pipedrive. Salesforce Sales Cloud may suit organisations that expect to customise their sales process extensively, while HubSpot may suit small teams that want to start on a free CRM and upgrade gradually. None is best for everyone: the right CRM depends on team size, budget and which Microsoft Dynamics 365 Sales limitation you are trying to solve.
Teams usually start looking beyond Microsoft Dynamics 365 Sales for documented reasons: there is no permanent free plan, and Professional at $65 per user per month is priced above entry tiers of many small-business CRMs; Microsoft raised Sales Enterprise from $95 to $105 and Sales Premium from $135 to $150 from 1 October 2024, and older guides still show the former prices. Microsoft Dynamics 365 Sales remains a reasonable fit for organisations already standardised on Microsoft 365 and Outlook, so an alternative is not automatically better, only different.
Below, every option is compared with Microsoft Dynamics 365 Sales in one table, then described with its strengths, trade-offs and pricing, each taken from its own sourced profile. Anything the sources do not document is marked as unknown.
Why teams look for Microsoft Dynamics 365 Sales alternatives.
Each reason is a limitation documented on the Microsoft Dynamics 365 Sales profile, with its source cited there.
Cost and pricing
There is no permanent free plan, and Professional at $65 per user per month is priced above entry tiers of many small-business CRMs.
Plan gating
Microsoft raised Sales Enterprise from $95 to $105 and Sales Premium from $135 to $150 from 1 October 2024, and older guides still show the former prices.
Customisation depth
Licensing is layered, with device licences, a light-use Team Members licence, AI Builder requirements on Professional and a separate licensing guide for customisation.
Complexity and setup
Cost trackers warn that implementation, training and administration can add materially to licence cost, so partner quotes matter.
According to its profile, Microsoft Dynamics 365 Sales may be less suited to: very small teams that need a free or very low-cost CRM to start; teams without Microsoft 365 that want the simplest possible setup and flat pricing.
Microsoft Dynamics 365 Sales vs its top alternatives at a glance.
Microsoft Dynamics 365 Sales is shown first for reference. Summaries come from each sourced profile; suitability depends on company size, budget, use case and technical requirements.
| Product | Best for | Pricing model | Free plan | Customisation | Automation | AI features |
|---|---|---|---|---|---|---|
 Microsoft Dynamics 365 Sales (current tool) | Organisations already standardised on Microsoft 365 and Outlook | Per user by edition; device licences exist | No free plan; 30-day trial | Custom apps and flows in the same environment | Sequences (up to 1,500 records a month on Enterprise) | Qualification, Research and Close agents; Copilot Studio |
 Salesforce Sales Cloud | Organisations that expect to customise their sales process extensively | Per user per month by edition, add-ons extra | Not documented in sources reviewed | Edition-dependent custom apps, record types, sandboxes | Flows with edition-dependent limits | Generative AI in top edition; agent add-ons |
 HubSpot | Small teams that want to start on a free CRM and upgrade gradually | Per seat, by Hub and tier | Yes, up to two users | Custom objects on Enterprise only | Workflows rise from basic to 1,000 by tier | AI tools plus Breeze assistant and agents listed |
 Zoho CRM | Very small teams that want a free CRM with no expiry | Per user per month by edition | Yes, up to three users | Custom modules, up to 500 on Ultimate (reported) | Workflow rules, scoring, Blueprint by edition | Zia AI from Enterprise (reported) |
 Pipedrive | Small sales teams that want a pipeline-first CRM | Per seat by plan; add-ons extra | No permanent free plan; trial available | Customisable pipelines | Automations from Growth | AI reports and LeadBooster add-on (reported) |
Each Microsoft Dynamics 365 Sales alternative described.
Pricing, strengths and trade-offs are taken from each product's profile, where every point is linked to a dated source.
Salesforce Sales Cloud
Salesforce, Inc. · CRM and sales platform (SaaS)
Sales Cloud is the sales-focused CRM product from Salesforce, licensed per user in editions that add automation, customisation and AI capabilities as you move up.
- Pricing
- Per user per month by edition; Salesforce directs buyers to contact sales for detailed pricing.
- Free plan
- Not documented
- Team size
- Small teams, Mid-size teams, Large enterprises
- Salesforce's edition table documents customisation allowances such as record types, custom applications and sandboxes, which suits organisations that expect to model complex processes.
- A wide edition range lets small teams start on Starter Suite while larger organisations choose Enterprise or Unlimited.
- Salesforce's pricing page points buyers to contact sales for detailed pricing, so costs are harder to estimate than on vendors that publish full price lists.
- Allowances for flows, record types and custom applications vary by edition, so lower editions can constrain automation and customisation.
HubSpot
HubSpot, Inc. · CRM and sales platform (SaaS)
HubSpot is a customer platform from HubSpot, Inc. that combines a CRM (Smart CRM) with product modules called Hubs for sales, marketing, customer service, content, data and revenue operations.
- Pricing
- Free tools; Sales Hub from $9 per seat per month billed annually (Starter).
- Free plan
- Yes
- Team size
- Small teams, Mid-size teams, Large enterprises
- A free tier with no onboarding fee gives teams a low-risk place to start.
- One platform covers CRM plus sales, marketing, service and other Hubs on shared customer data.
- Professional and Enterprise carry one-time onboarding fees of $1,500 and $3,500 on top of seat prices.
- Custom objects are limited to Sales Hub Enterprise, which matters for teams with non-standard data models.
Zoho CRM
Zoho Corporation · CRM and sales platform (SaaS)
Zoho CRM is a customer relationship management product from Zoho Corporation, sold in five editions (Free, Standard, Professional, Enterprise and Ultimate) and licensed per user per month.
- Pricing
- Free for up to 3 users; paid editions reported from $14 per user per month billed annually.
- Free plan
- Yes
- Team size
- Small teams, Mid-size teams, Large enterprises
- A permanent free edition for up to three users lets very small teams start without a trial deadline.
- Entry paid pricing is reported among the lowest for a full sales CRM, with unlock points clearly tied to editions.
- Per-user prices are only part of the cost: sources point to add-ons, storage, phone and configuration time.
- Month-to-month billing is reported to cost noticeably more than annual billing.
Pipedrive
Pipedrive · Sales CRM (SaaS)
Pipedrive is a sales CRM built around customisable deal pipelines, sold per user per month in four plans: Lite, Growth, Premium and Ultimate.
- Pricing
- No permanent free plan; plans reported from $14 per seat per month billed annually (Lite).
- Free plan
- No
- Team size
- Small teams, Mid-size teams
- Per-seat pricing based on users rather than contact volume makes costs predictable for stable teams.
- The entry plan covers customisable pipelines and deal tracking at a reported low per-seat price.
- There is no permanent free plan, only a trial.
- Automations are reported to need the Growth plan or above, so the cheapest plan lacks them.
Which Microsoft Dynamics 365 Sales alternative should you choose?
No single alternative is best for everyone. Match the scenario to your own requirements, then test two or three options against a real process.
Consider Salesforce Sales Cloud if you are…
- Organisations that expect to customise their sales process extensively
- Teams that want to scale from a small edition to an enterprise edition on one vendor
- Companies planning to adopt Salesforce's generative AI and agent features
Consider HubSpot if you are…
- Small teams that want to start on a free CRM and upgrade gradually
- Sales teams that want sequences, forecasting and reporting on one platform
- Companies that expect to add marketing or service tools on the same customer data
Consider Zoho CRM if you are…
- Very small teams that want a free CRM with no expiry
- Small and mid-size teams that want automation at a lower per-seat price
- Organisations that already use, or plan to adopt, other Zoho applications
Consider Pipedrive if you are…
- Small sales teams that want a pipeline-first CRM
- Teams that prefer per-seat pricing over contact-based pricing
- Teams that will add outreach tools as optional add-ons
Stay with Microsoft Dynamics 365 Sales if you are…
- Organisations already standardised on Microsoft 365 and Outlook
- Mid-size and large sales teams with complex processes and customisation needs
- Teams that want LinkedIn Sales Navigator bundled with their CRM
How to switch from Microsoft Dynamics 365 Sales.
Moving off Microsoft Dynamics 365 Sales usually means exporting contacts, companies, deals and activity history, rebuilding pipelines, custom fields and automations, and reconnecting email, calendar and telephony. Map every field before the first import and run both systems side by side for at least one sales cycle. Import a real slice of your pipeline and run a week of actual deals through each shortlisted CRM.
- Export a sample of your Microsoft Dynamics 365 Sales data and test an import into the new product.
- List the automations, integrations and permissions you would need to rebuild.
- Compare total cost for your real seat count, including add-ons and onboarding fees.
- Pilot with one team before a full cut-over.
- Check contract terms, renewal dates and notice periods with Microsoft Dynamics 365 Sales.
General guidance, not specific to any vendor. Confirm migration options with the vendors.
Microsoft Dynamics 365 Sales alternatives: questions and answers
What is the best alternative to Microsoft Dynamics 365 Sales?
No single alternative is best for everyone. The alternatives covered here are Salesforce Sales Cloud, HubSpot, Zoho CRM and Pipedrive. Salesforce Sales Cloud may suit organisations that expect to customise their sales process extensively. HubSpot may suit small teams that want to start on a free CRM and upgrade gradually. Zoho CRM may suit very small teams that want a free CRM with no expiry. Test two or three against your own process before deciding.
Is there a free alternative to Microsoft Dynamics 365 Sales?
Yes. HubSpot and Zoho CRM list a free plan or free tier in their sourced profiles. Free plans usually cap users, records or usage, so check the limits on each profile before relying on one.
Which Microsoft Dynamics 365 Sales alternative is best for small teams?
Salesforce Sales Cloud, HubSpot, Zoho CRM and Pipedrive are documented for small teams. Salesforce Sales Cloud may suit organisations that expect to customise their sales process extensively. HubSpot may suit small teams that want to start on a free CRM and upgrade gradually. Zoho CRM may suit very small teams that want a free CRM with no expiry.
Which Microsoft Dynamics 365 Sales alternatives suit larger organisations?
Salesforce Sales Cloud, HubSpot and Zoho CRM are documented for large enterprises as well as smaller teams. Larger rollouts should also check SSO, permissions, audit logs and contract terms on each profile.
Why do teams switch from Microsoft Dynamics 365 Sales?
The limitations documented on the Microsoft Dynamics 365 Sales profile are: There is no permanent free plan, and Professional at $65 per user per month is priced above entry tiers of many small-business CRMs. Microsoft raised Sales Enterprise from $95 to $105 and Sales Premium from $135 to $150 from 1 October 2024, and older guides still show the former prices. Licensing is layered, with device licences, a light-use Team Members licence, AI Builder requirements on Professional and a separate licensing guide for customisation. Whether they matter depends on your team and budget.
Who should stay with Microsoft Dynamics 365 Sales?
Microsoft Dynamics 365 Sales may still suit organisations already standardised on Microsoft 365 and Outlook; mid-size and large sales teams with complex processes and customisation needs; teams that want LinkedIn Sales Navigator bundled with their CRM.
How were these Microsoft Dynamics 365 Sales alternatives chosen?
They are the products listed as alternatives on the Microsoft Dynamics 365 Sales profile and other products in the CRM Software category with overlapping use cases. They are listed in the order shown, not ranked, and no vendor paid for placement. Each profile was verified between 15 Oct 2026 and 17 Oct 2026.
Where this shortlist comes from.
- Agentic CRM and ERP Solutions | Microsoft Dynamics 365 Microsoft Official Accessed 17 Oct 2026
- Dynamics 365 Sales pricing Microsoft (dynamics.microsoft.com) Official Accessed 17 Oct 2026
- Microsoft raises Dynamics 365 prices starting Oct. 1 Constellation Research Third-party Accessed 17 Oct 2026
- Complete guide to Dynamics 365 Sales pricing Rand Group Third-party Accessed 17 Oct 2026
- All Microsoft Dynamics 365 Plans & Pricing Costbench Third-party Accessed 17 Oct 2026
- New higher pricing for Microsoft Dynamics 365 kicks in in October BetaNews Third-party Accessed 17 Oct 2026
- Sales Cloud pricing and edition comparison Salesforce (salesforce.com) Official Accessed 15 Oct 2026
- Salesforce Sales Cloud licensing guide Redress Compliance Third-party Accessed 15 Oct 2026
- Zoho CRM vs Salesforce: Which CRM Wins in 2026? SaaS CRM Review Third-party Accessed 27 Oct 2026
- HubSpot's Sales Hub pricing guide HubSpot (blog.hubspot.com) Official Accessed 15 Oct 2026
- HubSpot vs Zoho CRM: Cheap to Start vs Cheap to Scale in 2026 Rework Third-party Accessed 27 Oct 2026
- HubSpot vs Zoho CRM: Honest Comparison (2026) Prospeo Third-party Accessed 27 Oct 2026
- Zoho CRM Pricing 2026: Editions, Bigin, Zoho One SpotSaaS Third-party Accessed 15 Oct 2026
- Zoho CRM Pricing 2026: Plans, Free Limits and Costs Basecloud Global Third-party Accessed 15 Oct 2026
- Zoho CRM Editions Compared: Which Tier Actually Fits Your Team? CodeStringers Third-party Accessed 15 Oct 2026
- How much does Pipedrive cost? Hackceleration Third-party Accessed 15 Oct 2026
- All Pipedrive Plans & Pricing Costbench Third-party Accessed 15 Oct 2026
- Pipedrive CRM Pricing (2026): Plans, Real Costs, and Where Add-Ons Add Up Casrai Third-party Accessed 15 Oct 2026
Alternatives are summarised from the linked profiles and their sources: all sources for Microsoft Dynamics 365 Sales and the main sources for each alternative. Confirm current details with each vendor. Stack18 has not tested these products.
Evaluating Microsoft Dynamics 365 Sales alternatives?
Compare your shortlist side by side, read the full profiles, or talk to Stack18 if off-the-shelf software is not the answer.
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