Akita
An affordable customer success platform with a full published rate card from $49 a month and a 14-day free trial.
- Free trial
- Flat monthly
- Cloud
- SMB CS
- Independent sources
- Verified 11 Nov 2026Sources are dated on this profile
- 1 sourceLinked, typed and dated
- Independent third-party sourcesHow this profile was compiled
- Not an endorsementStack18 has not tested this product
What is Akita?
Akita is customer success software for small and growing teams, with health scores, segments, playbooks and high account ceilings at published prices.
- Best forSmall CS teams needing published, low pricing
- Team size fitSmall teams, Mid-size teams
- PricingSmall Teams $49 a month; Growing Teams $99 a month; 20% off annual prepay; 14-day trial.
- Main limitationBasic analytics.
- AlternativesCustify, ClientSuccess, SmartKarrot · compare all
Akita overview: who it is for and what it does.
Akita provides health scoring, segmentation and playbooks with high account ceilings.
An August 2026 guide lists Small Teams at $49 a month and Growing Teams at $99, with 20% off annual prepayment and a 14-day free trial.
It notes basic analytics and only two integrations on the entry tier.
Main problem it solves
Makes customer success affordable.
Typical customer segment
Small and growing teams.
Target users
- CSMs
- Founders
- Account managers
Primary use cases
- Health scores
- Segments
- Playbooks
- Account views
What makes it distinct
- Published prices.
- High ceilings.
- 14-day trial.
Akita features explained.
Plans (per month)
- Small Teams
- $49.
- Growing Teams
- $99.
- Annual
- 20% off prepay.
Trial
- Length
- 14 days.
- Rate card
- Fully published.
- Accounts
- High ceilings.
Limits
- Analytics
- Basic.
- Entry integrations
- Two.
- Enterprise
- Lighter.
Akita pricing and plans.
Figures reported by independent sources; vendor page not reviewed directly. Checked 11 Nov 2026 against Rework.
Pricing model
Flat monthly plans.
Free plan
No
Free trial
Yes (14 days)
Akita plans and prices (USD)
Small Teams
$49 per month
Monthly (20% off annual)
Entry.
Growing Teams
$99 per month
Monthly (20% off annual)
Growing.
Rework (23 August 2026); estimates are labelled.
Prices change. Confirm current plans and terms on the vendor's site before you decide.
Visit official website (external) ↗See alternativesAkita integrations, API and platforms.
Important integrations
- HubSpot
- Salesforce
- Intercom
- Stripe
Supported platforms
- Web
API
Not reviewed for this profile.
Data import and export
Not reviewed for this profile.
Integration coverage was not assessed in full. Check Akita's integrations directory and documentation for your tools.
Akita pros and cons.
Strengths, limitations and best fit. Each point cites a source; editorial summaries are not customer reviews.
Best for
- Small CS teams needing published, low pricing
- Bootstrapped SaaS
- First CS hires
May be less suited to
- Enterprise programmes
- Advanced analytics
Top Akita alternatives and competitors.
Custify
A customer success platform known for fast time to value and no setup fees, priced by quote.
Explore →Related productClientSuccess
A customer success platform with Startup, Growth and Enterprise packages priced on CSM count and…
Explore →Related productSmartKarrot
A customer success platform with automation at scale and a published entry price of $15,000 a year…
Explore →Akita compared with similar customer success platforms.
Summaries come from each profile. This is a side-by-side aid, not a ranking.
| Product | Pricing model | Starting price | Free trial | Account scale | Best for |
|---|---|---|---|---|---|
| Akita | Flat monthly | $49/mo | Yes (14 days) | High ceilings | Budget CS |
| ChurnZero | Quote | ~$18,681/yr (Vendr) | Not documented | Mid-market | SaaS playbooks |
| ClientSuccess | Quote (CSMs + modules) | Quote | Not documented | Small-mid | Outcomes tracking |
| Custify | Quote | Quote | Not documented | Small-mid | Fast start |
| Gainsight | Quote | Quote (10-user editions) | Not documented | 100-200 per user | Enterprise CS |
| Planhat | Quote + add-ons | Quote | Not documented | Large | Custom data |
Akita vs competitors: head-to-head comparisons.
Each comparison has a feature table, pricing side by side, strengths and limits, and best-fit scenarios.
Akita discussions and buying questions.
No published discussions mention this product yet.
Akita questions and answers
What is Akita used for?
Akita is customer success software for small and growing teams, with health scores, segments, playbooks and high account ceilings at published prices. Typical uses include health scores, segments, playbooks, account views.
How much does Akita cost?
Small Teams is $49 and Growing Teams $99 a month, with 20% off annual prepay.
Does Akita have a free trial?
Yes, 14 days.
How many integrations does Akita's entry plan include?
Two, per an August 2026 guide.
How does Akita compare with its competitors?
Stack18 publishes head-to-head comparisons of Akita vs Custify, each with a feature table, pricing and best-fit scenarios.
What are the main alternatives to Akita?
The main alternatives to Akita covered on Stack18 are Custify, ClientSuccess and SmartKarrot. Custify may suit small and mid-size SaaS teams wanting quick value. ClientSuccess may suit growing CS teams wanting outcomes tracking. SmartKarrot may suit teams automating customer success at scale. See the Akita alternatives guide for a side-by-side table.
What are the pros and cons of Akita?
Strengths: Full published rate card. High account ceilings. Limitations: Basic analytics. Two integrations on entry tier.
Who is Akita best for?
Akita may suit small CS teams needing published, low pricing; bootstrapped SaaS; first CS hires. It may be less suited to enterprise programmes; advanced analytics.
What integrations does Akita support?
Documented integrations and ecosystem items include HubSpot, Salesforce, Intercom, Stripe. API: Not reviewed for this profile.
When was the Akita profile last verified?
Sources for this profile were last reviewed on 11 Nov 2026. 1 source is listed under Sources, and prices and plans can change, so confirm with the vendor.
Where this information comes from.
- Best Customer Success Software in 2026 (pricing checked 23 August 2026) Rework Third-party Accessed 11 Nov 2026
Secondary-source profile. Vendor pages were not reviewed directly for this profile. Facts and prices are taken from independent third-party sources and may differ from the vendor's current pages. Confirm with the vendor before buying.
Most customer success platforms are quote-only; facts come from two Rework guides (August 2026). Confirm with the vendor before buying. Capabilities were not tested.
Stack18 has not tested this product or received anything from the vendor for this profile. Editorial summaries of vendor information are not endorsements. Confirm details with the vendor before buying.
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