Kommo vs Pipedrive: Sales CRM Compared (2026)
Kommo and Pipedrive are pipeline-based sales CRMs for small teams.
- Verified 13 Nov 2026Sources are dated on this page
- 13 sourcesLinked, typed and dated
- No winner declaredFit depends on your criteria
- Not tested by Stack18Editorial summary of documented facts
Kommo vs Pipedrive: the short answer
Kommo and Pipedrive are pipeline-based sales CRMs for small teams. Kommo is built around messaging channels such as WhatsApp and Instagram; Pipedrive is built around visual deal pipelines and activity-based selling.
Kommo puts a unified chat inbox, Salesbot and AI agents at the centre. Pipedrive focuses on pipeline management, activities and reporting, with messaging available through integrations.
We compare what the dated sources support and mark the rest Unknown. No winner is declared: the better fit depends on your size, budget and how you work.
Choose Kommo if you- Sell mainly through WhatsApp and Instagram
- Want chat automation with Salesbot and AI agents
- Work in messaging-first markets
Choose Pipedrive if you- Sell through calls, email and meetings
- Want a low entry price per seat
- Need a mature pipeline and activity CRM
Kommo and Pipedrive at a glance.
One card per product, drawn from each full profile. Open a profile for features, pricing plans, limits and sources.
Kommo
Kommo Inc. (formerly amoCRM) · CRM Software
Kommo, formerly amoCRM, is a conversational sales CRM that brings WhatsApp, Instagram, Facebook Messenger and other chats into one inbox tied to visual pipelines, with Salesbot automation and AI agents, sold per user in Base, Advanced, Pro and Enterprise plans.
- Pricing
- Base $25 per user a month (six-month minimum term).
- Best for
- SMBs that sell through WhatsApp and Instagram
Pipedrive
Pipedrive · CRM Software
Pipedrive is a sales CRM built around customisable deal pipelines, sold per user per month in four plans: Lite, Growth, Premium and Ultimate.
- Pricing
- No permanent free plan; plans reported from $14 per seat per month billed annually (Lite).
- Best for
- Small sales teams that want a pipeline-first CRM
Kommo vs Pipedrive: feature-by-feature comparison.
Every row is drawn from the two profiles and their sources. Rows that differ are marked, and you can filter the table to show only those.
- YesDocumented
- PartialAvailable with limits or on some plans
- NoDocumented as unavailable
- UnknownNot documented in the sources reviewed
| Dimension |  Kommo |  Pipedrive |
|---|---|---|
| Product | ||
| Core model | YesKommo, formerly amoCRM, is a conversational sales CRM that brings WhatsApp, Instagram, Facebook Messenger and other chats into one inbox tied to visual pipelines, with… | YesPipedrive is a sales CRM built around customisable deal pipelines, sold per user per month in four plans: Lite, Growth, Premium and Ultimate. |
| Product type | YesMessenger-based sales CRM (SaaS) | YesSales CRM (SaaS) |
| Vendor | YesKommo Inc. (formerly amoCRM) | YesPipedrive |
| Pricing | ||
| Pricing model | YesPer user, seat or unit | YesPer user, seat or unit |
| Free plan | NoNo | NoNo |
| Free trialDiffers | YesYes (14 days) | YesYes |
| Starting price | YesBase $25 per user a month (six-month minimum term). | YesNo permanent free plan; plans reported from $14 per seat per month billed annually (Lite). |
| Platform and deployment | ||
| PlatformsDiffers | YesWeb, iOS, Android | YesWeb |
| Deployment | YesCloud (SaaS) | YesCloud (SaaS) |
| Key integrations | YesWhatsApp Business API; Instagram and Facebook Messenger; Telegram and other messengers | YesCampaigns add-on; LeadBooster add-on |
| Fit | ||
| Team size | YesSmall teams, Mid-size teams | YesSmall teams, Mid-size teams |
| Best for | YesSMBs that sell through WhatsApp and Instagram | YesSmall sales teams that want a pipeline-first CRM |
| Built for India | UnknownNot flagged as India-specific in its profile | UnknownNot flagged as India-specific in its profile |
| AI | ||
| AI features | YesAI features documented on the profile | YesAI features documented on the profile |
Kommo vs Pipedrive pricing.
Kommo pricing
Per user per month with a six-month minimum term; Enterprise on quote; regional pricing for Base and Advanced from September 2026.
- Starting pointBase $25 per user a month (six-month minimum term).
- Free planNo
- Free trialYes (14 days)
From the Kommo profile. Checked 13 Nov 2026.
All Kommo plans and sources
Pipedrive pricing
Per user, seat or unit
- Starting pointNo permanent free plan; plans reported from $14 per seat per month billed annually (Lite).
- Free planNo
- Free trialYes
From the Pipedrive profile. Checked 15 Oct 2026.
All Pipedrive plans and sourcesKommo lists Base at $25, Advanced at $35 and Pro at $45 per user a month with a six-month minimum term. Pipedrive has no permanent free plan, with plans reported from $14 per seat a month billed annually (Lite). Pipedrive is cheaper to start; Kommo includes messenger automation in its price.
List prices rarely tell the whole story. Check minimum terms, user or volume minimums, add-ons and taxes such as GST before comparing totals.
Prices and plans change. Confirm current terms with each vendor before you decide.
Kommo vs Pipedrive: implementation, ecosystem, AI and security.
Ease of implementation and trials
We did not test setup or migration for either product. Kommo free trial: Yes (14 days). Pipedrive free trial: Yes. Pilot one real process in each before committing.
Integrations and ecosystem
Kommo: WhatsApp Business API; Instagram and Facebook Messenger; Telegram and other messengers. Pipedrive: Campaigns add-on; LeadBooster add-on. Check each integration directory for the tools you actually use.
AI capabilities
Kommo documents AI features on its profile. Pipedrive documents AI features on its profile. We did not test output quality, so run both against a real task before treating AI as a deciding factor.
Deployment, security and administration
Kommo runs as cloud (SaaS); Pipedrive runs as cloud (SaaS). We did not review certifications or data residency in detail. Request current security documentation from both vendors if you are regulated.
Kommo and Pipedrive: each option, in balance.
Kommo
Strengths and limitations from the profile
- Chat-first CRM that fits WhatsApp-led selling.
- Clear per-user plan ladder with published prices.
- Salesbot and an AI agent automate replies and follow-ups.
- 14-day trial with Pro features.
- Six-month minimum term on paid plans.
- New Base customers do not get the AI agent.
- AI usage is limited by plan credits.
- Plan caps on WhatsApp numbers and Instagram accounts.
Pipedrive
Strengths and limitations from the profile
- Per-seat pricing based on users rather than contact volume makes costs predictable for stable teams.
- The entry plan covers customisable pipelines and deal tracking at a reported low per-seat price.
- A clear four-plan ladder makes it easy to see where automations and forecasting begin.
- There is no permanent free plan, only a trial.
- Automations are reported to need the Growth plan or above, so the cheapest plan lacks them.
- Add-ons such as Campaigns and LeadBooster are priced separately and can raise the total cost.
- Per-seat pricing means the bill rises with every user added, and geo-pricing makes published figures differ by region.
Kommo or Pipedrive: which fits which situation?
No overall winner is declared. The better choice depends on the criteria that matter most to you, so test both against your own requirements.
Choose Kommo if you…
- Sell mainly through WhatsApp and Instagram
- Want chat automation with Salesbot and AI agents
- Work in messaging-first markets
Choose Pipedrive if you…
- Sell through calls, email and meetings
- Want a low entry price per seat
- Need a mature pipeline and activity CRM
Switching between Kommo and Pipedrive.
Moving between Kommo and Pipedrive means exporting deals, contacts and stages, and rebuilding automations; chat history may not transfer. Reconnect messaging channels before cutting over.
- Export a sample of your data and test an import into the other product.
- List the automations, integrations and permissions you would need to rebuild.
- Pilot with one team before a full cut-over.
- Check contract terms and notice periods with both vendors.
General guidance, not specific to either vendor. Confirm migration options with the vendors.
Kommo vs Pipedrive: questions and answers
What is the difference between Kommo and Pipedrive?
Kommo and Pipedrive are pipeline-based sales CRMs for small teams. Kommo is built around messaging channels such as WhatsApp and Instagram; Pipedrive is built around visual deal pipelines and activity-based selling. Kommo puts a unified chat inbox, Salesbot and AI agents at the centre.
Is Kommo or Pipedrive cheaper?
Pipedrive starts lower, reported from $14 per seat a month billed annually. Kommo starts at $25 per user a month with a six-month minimum.
Which is better for WhatsApp sales?
Kommo, because its unified inbox and Salesbot are built for messaging. Pipedrive connects to messaging through integrations.
Do both offer trials?
Yes. Kommo offers a 14-day trial with Pro features and Pipedrive offers a trial, per their profiles.
Which is better for small businesses, Kommo or Pipedrive?
Kommo is documented for small teams, mid-size teams; Pipedrive for small teams, mid-size teams. Choose Kommo if you sell mainly through WhatsApp and Instagram; choose Pipedrive if you sell through calls, email and meetings.
What are the alternatives to Kommo and Pipedrive?
Both are listed in Stack18’s CRM Software directory. See the Kommo alternatives guide for sourced shortlists of competitors.
Where this comparison comes from.
- The Ultimate Guide to Kommo pricing Kommo Official Accessed 13 Nov 2026
- Kommo subscription plans overview Kommo Official Accessed 13 Nov 2026
- Kommo CRM Review 2026 SetSmart Third-party Accessed 13 Nov 2026
- How much does Pipedrive cost? Hackceleration Third-party Accessed 15 Oct 2026
- All Pipedrive Plans & Pricing Costbench Third-party Accessed 15 Oct 2026
- Pipedrive CRM Pricing (2026): Plans, Real Costs, and Where Add-Ons Add Up Casrai Third-party Accessed 15 Oct 2026
- How much does Pipedrive cost in 2026? Pricing breakdown Automation Atlas Third-party Accessed 15 Oct 2026
- Pipedrive Pricing 2026 Toolradar Third-party Accessed 15 Oct 2026
- HubSpot vs Pipedrive in 2026: Prices, Seat Maths and When Neither Is the Answer Apexure (a CRM build agency) Third-party Accessed 27 Oct 2026
- Pipedrive vs HubSpot in 2026: CRM Automation and Pricing Compared Automation Atlas Third-party Accessed 27 Oct 2026
- Pipedrive vs Freshsales: Complete Comparison for 2026 Zeeg Third-party Accessed 27 Oct 2026
- Pipedrive vs Freshsales: Which CRM Is Better for Sales Teams in 2026? SaaS CRM Review Third-party Accessed 27 Oct 2026
- Pipedrive vs Freshsales: Which Is Better for Outbound in 2026? LeadHaste Third-party Accessed 27 Oct 2026
Comparison rows summarise the sources listed and the two profiles. Confirm current details with each vendor. Stack18 has not tested either product.
Ready to test Kommo and Pipedrive?
Check each vendor's current pricing and terms, run both against a real scenario from your business, or talk to Stack18 if off-the-shelf software is not the answer.
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