Netomi
An enterprise agentic AI platform for customer service used by large airlines and consumer brands, covering chat, email, voice and messaging, with MCP support and referral-based engagements.
- Autonomous agent
- Mixed sources
- Verified 13 Nov 2026Sources are dated on this profile
- 6 sourcesLinked, typed and dated
- Vendor and third-party sourcesHow this profile was compiled
- Not an endorsementStack18 has not tested this product
What is Netomi?
Netomi is an enterprise agentic AI platform for customer experience that automates and resolves customer interactions across chat, email, voice, SMS, social and in-app channels through a single AI layer. It is sold through custom enterprise engagements.
- Best forVery large brands with high contact volumes
- PricingCustom enterprise contracts; reported median around $85,000 a year.
- Main limitationNo public price or trial.
- AlternativesSierra · Decagon · Salesforce Agentforce · compare all
Netomi overview: who it is for and what it does.
Netomi was founded in 2018 and started as a Y Combinator-backed chatbot company. It now positions itself as an agentic platform for what comes after the pilot, with Knowledge Agents, Action Agents and MCP support, and an Agentic Studio for building, testing and monitoring agents. Customers named in independent coverage include United Airlines, DraftKings, WestJet and HP.
Netomi raised $110 million in 2026 from Accenture Ventures, Adobe Ventures and WndrCo, and OpenAI featured it as a blueprint for enterprise agentic deployments. It publishes no prices and its homepage says new engagements are by referral; Vendr data cited by Macha puts the median contract at about $85,000 a year, and other trackers cite implementations of 6 to 16 weeks.
Main problem it solves
Automates high-volume service for very large brands across every channel with governance and brand safety.
Typical customer segment
Fortune 500 and large consumer brands, especially airlines and travel.
Target users
- Customer support and CX leaders
- Support operations teams
- Contact centre managers
Primary use cases
- Airline and travel customer service
- Email and chat automation at scale
- Voice agents for contact centres
- Proactive care messages
What makes it distinct
- Long enterprise track record since 2018.
- MCP, Knowledge Agents and Action Agents.
- Referral-based enterprise engagements.
Netomi features explained.
Agents
- Knowledge Agents
- Answer from approved knowledge.
- Action Agents
- Execute tasks in back-end systems.
Platform
- Agentic Studio
- Build, test, deploy and monitor agents.
- MCP
- Connects tools through the Model Context Protocol.
Humans
- Agent assist
- Context, validated knowledge and next steps for human agents.
Netomi pricing and plans.
Figures reported consistently by independent sources; vendor page not reviewed directly. Checked 13 Nov 2026 against Macha · My AskAI · The AI Agent Index.
Pricing model
Custom enterprise contracts.
Free plan
No free plan; paid plans only.
Free trial
No self-serve trial.
Netomi plans and prices (USD)
-
Enterprise
Custom
Annual contract
Vendr data cited by Macha puts the median contract around $85,000 a year.
Netomi does not publish prices. The median contract figure is Vendr procurement data reported by a third party.
Prices change. Confirm current plans and terms on the vendor's site before you decide.
Visit official website (external) ↗See alternativesNetomi integrations, API and platforms.
Important integrations
- Salesforce
- Zendesk
- Contact-centre platforms
- MCP servers
- Messaging and social channels
Supported platforms
- Web (cloud)
- Chat
- Voice
- SMS
- Social
- In-app
API
Not reviewed for this profile.
Data import and export
Knowledge is imported from help centres, documents and connected systems; export options were not reviewed.
Integration availability can depend on plan. Confirm with the vendor before you rely on a specific connector.
How Netomi works as an AI product.
Attributes are listed only where documented. We do not infer autonomy levels, certifications or model capabilities.
Classification: Autonomous agent. Completes multi-step tasks with tools and limited supervision, as documented by the vendor. Developer: Netomi.
| Attribute | Details |
|---|---|
| Supported models | Not documented in the sources reviewed. |
| Tools and integrations | MCP support, Knowledge Agents and Action Agents. [3] |
| Ability to execute actions | Action Agents execute tasks across systems. [3] |
| Execution environment | Not documented in the sources reviewed. |
| Human-in-the-loop controls | Agent assist with policy-backed next steps for human agents. [5] |
| Permissions and access | Not documented in the sources reviewed. |
| Memory and context | Not documented in the sources reviewed. |
| Deployment options | Cloud; enterprise implementation of several weeks. [3] |
| Data handling and privacy | Not documented in the sources reviewed. |
| Security and compliance | Not documented in the sources reviewed. |
| Pricing and usage limits | Custom enterprise pricing. [1] |
| Languages and platforms | Not documented in the sources reviewed. |
| Limitations and known constraints | No self-serve access; engagements by referral. [6] |
Primary tasks
- Answering customer questions
- Resolving requests end to end
- Escalating to human agents with context
Best-fit workflows
- High-volume support queues
- Order, account and billing requests
- After-hours and multilingual coverage
Netomi pros and cons.
Strengths, limitations and best fit. Each point cites a source; editorial summaries are not customer reviews.
Strengths
Limitations
Best for
- Very large brands with high contact volumes
- Airlines and travel companies
- Enterprises needing governed omnichannel automation
May be less suited to
- Small and mid-size teams
- Buyers wanting self-serve sign-up
Top Netomi alternatives and competitors.
Netomi alternatives
Teams look for Netomi alternatives when they need a self-serve start, published pricing or a shorter…
Explore →Related productSierra
The enterprise AI agent platform co-founded by Bret Taylor and Clay Bavor, sold on outcome-based contracts…
Explore →Related productDecagon
Enterprise AI agents for customer service, configured with Agent Operating Procedures written in natural…
Explore →Related productSalesforce Agentforce
Salesforce's platform for building and running AI agents on CRM data, sold through Flex Credits ($500 per…
Explore →Netomi compared with similar AI customer service agents.
Summaries come from each profile. This is a side-by-side aid, not a ranking.
| Product | Channels | AI models | Free tier | Pricing model | Human oversight |
|---|---|---|---|---|---|
| Netomi | Chat, email, voice, SMS, social and in-app | Not disclosed | No | Custom enterprise | Agent assist and governed handoff |
| Crescendo | Chat, voice, email and messaging; managed | Not disclosed | No | Per resolution plus monthly fee | Crescendo human staff take escalations |
| Decagon | Chat, email, voice and SMS | Not disclosed | No | Custom: per conversation or per resolution | Escalation to humans; versioned AOPs |
| eesel AI | Inside Zendesk, Freshdesk, Gorgias and others; Slack and Teams | Not disclosed | Yes (100 credits) | Monthly credit plans from $299 | Copilot drafts; escalation to humans |
| Fin AI Agent | Chat, email and messaging; Intercom or other help desks | Several providers (GPT and Claude cited) | No (trial) | $0.99 per outcome plus seats | Procedures with human handoff |
| Forethought | Chat and email; voice planned | Not disclosed | No | Custom; sold via Zendesk | Handoff and routing to human agents |
Netomi vs competitors: head-to-head comparisons.
Netomi discussions and buying questions.
Netomi questions and answers
What is Netomi used for?
Netomi is an enterprise agentic AI platform for customer experience that automates and resolves customer interactions across chat, email, voice, SMS, social and in-app channels through a single AI layer. It is sold through custom enterprise engagements.
Is Netomi free?
No free plan; paid plans only.
How much does Netomi cost?
Custom enterprise contracts; reported median around $85,000 a year.
Which models does Netomi support?
Not documented in the sources reviewed.
What are the limitations of Netomi?
No public price or trial. Implementations reported at 6 to 16 weeks. Engagements are referral-based.
Which platforms does Netomi run on?
Netomi is documented as available on: Web (cloud), Chat, Email, Voice, SMS, Social, In-app.
Is Netomi an AI agent or an AI assistant?
We classify Netomi as: Autonomous agent. Completes multi-step tasks with tools and limited supervision, as documented by the vendor. The classification is based on vendor documentation and is not an endorsement.
What are the main alternatives to Netomi?
The main alternatives to Netomi covered on Stack18 are Sierra, Decagon, Salesforce Agentforce and Maven AGI. See the Netomi alternatives guide for a side-by-side table.
When was the Netomi profile last verified?
Sources for this profile were last reviewed on 13 Nov 2026. 6 sources are listed under Sources, and prices and plans can change, so confirm with the vendor.
Where this information comes from.
- How much does Netomi cost in 2026? Macha Third-party Accessed 13 Nov 2026
- Netomi: complete guide (2026) My AskAI Third-party Accessed 13 Nov 2026
- Netomi The AI Agent Index Third-party Accessed 13 Nov 2026
- Netomi company profile Sacra Third-party Accessed 13 Nov 2026
- Netomi Toolradar Third-party Accessed 13 Nov 2026
- Netomi EveryDev Third-party Accessed 13 Nov 2026
Further official pages: Netomi pricing (external)
Plans, features and status were checked against Netomi's published pages and the third-party sources listed. Agent behaviour was not tested, resolution rates quoted by vendors were not verified, and security certifications were not independently checked.
Stack18 has not tested this product or received anything from the vendor for this profile. Editorial summaries of vendor information are not endorsements. Confirm details with the vendor before buying.
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