Lorikeet
A Sydney-founded AI support agent for fintechs, healthtechs and other regulated businesses that targets complex tickets across chat, email, voice, SMS and WhatsApp, with tiers from $1,500 a month.
- Autonomous agent
- Mixed sources
- Verified 13 Nov 2026Sources are dated on this profile
- 6 sourcesLinked, typed and dated
- Vendor and third-party sourcesHow this profile was compiled
- Not an endorsementStack18 has not tested this product
What is Lorikeet?
Lorikeet is an AI customer support agent, which it calls an AI customer concierge, built for complex and regulated companies such as fintechs, healthtechs and insurers. One agent works across chat, email, voice, SMS and WhatsApp on top of the help desk a company already uses, and pricing is outcome-based with tiers by ticket volume.
- Best forFintechs and regulated companies with complex tickets
- PricingStart $1,500 and Scale $4,000 a month (annual); Enterprise custom.
- Main limitationEntry tier starts at $1,500 a month.
- AlternativesDecagon · Sierra · Fin AI Agent · compare all
Lorikeet overview: who it is for and what it does.
Lorikeet was founded in 2023 in Surry Hills, Sydney. Rather than deflecting simple questions, it aims at the hardest tickets that drive most support effort, such as account, payment and compliance issues, and runs one agent with shared memory across chat, email, voice, SMS and WhatsApp. It calls tools mid-conversation, for example a booking API, and keeps audit trails that regulated customers need.
Pricing is outcome-based on annual plans, tiered by monthly ticket volume. PricingSaaS lists Start at $1,500 a month and Scale at $4,000 a month, with Enterprise undisclosed; an independent tracker describes Start as under 5,000 tickets a month, Scale as 5,000 to 20,000 and Enterprise above that. Lorikeet says most of its customers are US financial institutions and fintechs.
Main problem it solves
Resolves complex, regulated support issues end to end instead of only answering FAQs.
Typical customer segment
Fintechs, healthtechs, insurers and other regulated scale-ups.
Target users
- Customer support and CX leaders
- Support operations teams
- Contact centre managers
Primary use cases
- Complex fintech support (payments, disputes, accounts)
- Healthtech and clinic requests
- Voice and SMS support
- Audited, policy-bound workflows
What makes it distinct
- Focus on complex, regulated tickets rather than deflection.
- One agent across chat, email, voice, SMS and WhatsApp.
- Runs on the existing help desk.
Lorikeet features explained.
Concierge agent
- Omnichannel
- Chat, email, voice, SMS and WhatsApp with shared memory.
- Tool calls
- Calls APIs such as booking or account systems mid-conversation.
Control
- Workflows
- Policy-bound workflows for regulated processes.
- Audit trails
- Records for compliance review.
Lorikeet pricing and plans.
Figures reported consistently by independent sources; vendor page not reviewed directly. Checked 13 Nov 2026 against eesel AI · PricingSaaS · UsagePricing.
Pricing model
Outcome-based annual plans tiered by ticket volume.
Free plan
No free plan. Lorikeet lists a free trial in its own comparison articles.
Free trial
Lorikeet says a trial is available; confirm terms.
Lorikeet plans and prices (USD)
-
Start
$1,500 per month
Annual
Under about 5,000 tickets a month.
-
Scale
$4,000 per month
Annual
About 5,000 to 20,000 tickets a month.
-
Enterprise
Custom
Annual
Above 20,000 tickets a month.
Tier prices from PricingSaaS and ticket ranges from UsagePricing; Lorikeet's own pages describe the outcome-based model.
Prices change. Confirm current plans and terms on the vendor's site before you decide.
Visit official website (external) ↗See alternativesLorikeet integrations, API and platforms.
Important integrations
- Zendesk
- Intercom
- Salesforce
- Telephony for voice
- Internal APIs
Supported platforms
- Web (cloud)
- Chat
- Voice
- SMS
API
Not reviewed for this profile.
Data import and export
Knowledge is imported from help centres, documents and connected systems; export options were not reviewed.
Integration availability can depend on plan. Confirm with the vendor before you rely on a specific connector.
How Lorikeet works as an AI product.
Attributes are listed only where documented. We do not infer autonomy levels, certifications or model capabilities.
Classification: Autonomous agent. Completes multi-step tasks with tools and limited supervision, as documented by the vendor. Developer: Lorikeet.
| Attribute | Details |
|---|---|
| Supported models | Not documented in the sources reviewed. |
| Tools and integrations | Calls tools such as knowledge search and booking APIs during conversations. [1] |
| Ability to execute actions | Resolves complex tickets end to end across channels. [1] |
| Execution environment | Not documented in the sources reviewed. |
| Human-in-the-loop controls | Not documented in the sources reviewed. |
| Permissions and access | Not documented in the sources reviewed. |
| Memory and context | One agent with shared memory across channels. [4] |
| Deployment options | Cloud; works on top of the existing help desk. [5] |
| Data handling and privacy | Not documented in the sources reviewed. |
| Security and compliance | Audit trails for regulated companies. [6] |
| Pricing and usage limits | Outcome-based tiers by monthly ticket volume. [3] |
| Languages and platforms | Not documented in the sources reviewed. |
| Limitations and known constraints | Built for complex companies; may be more than simple FAQ deflection needs. [1] |
Primary tasks
- Answering customer questions
- Resolving requests end to end
- Escalating to human agents with context
Best-fit workflows
- High-volume support queues
- Order, account and billing requests
- After-hours and multilingual coverage
Lorikeet pros and cons.
Strengths, limitations and best fit. Each point cites a source; editorial summaries are not customer reviews.
Strengths
Limitations
Best for
- Fintechs and regulated companies with complex tickets
- Teams that need voice and SMS as well as chat
- Scale-ups that want published tiers
May be less suited to
- Small teams with simple FAQ volume
- Buyers wanting a free plan
Top Lorikeet alternatives and competitors.
Lorikeet alternatives
Teams look at Lorikeet alternatives when they need a lower entry price, a free plan, or a vendor with a…
Explore →Related productDecagon
Enterprise AI agents for customer service, configured with Agent Operating Procedures written in natural…
Explore →Related productSierra
The enterprise AI agent platform co-founded by Bret Taylor and Clay Bavor, sold on outcome-based contracts…
Explore →Related productFin AI Agent
The AI agent from the company formerly called Intercom, priced at a published $0.99 per outcome and usable…
Explore →Lorikeet compared with similar AI customer service agents.
Summaries come from each profile. This is a side-by-side aid, not a ranking.
| Product | Channels | AI models | Free tier | Pricing model | Human oversight |
|---|---|---|---|---|---|
| Lorikeet | Chat, email, voice, SMS and WhatsApp | Not disclosed | No (trial) | Outcome-based tiers from $1,500 a month | Policy-bound workflows; audit trails |
| Crescendo | Chat, voice, email and messaging; managed | Not disclosed | No | Per resolution plus monthly fee | Crescendo human staff take escalations |
| Decagon Compare | Chat, email, voice and SMS | Not disclosed | No | Custom: per conversation or per resolution | Escalation to humans; versioned AOPs |
| eesel AI | Inside Zendesk, Freshdesk, Gorgias and others; Slack and Teams | Not disclosed | Yes (100 credits) | Monthly credit plans from $299 | Copilot drafts; escalation to humans |
| Fin AI Agent | Chat, email and messaging; Intercom or other help desks | Several providers (GPT and Claude cited) | No (trial) | $0.99 per outcome plus seats | Procedures with human handoff |
| Forethought | Chat and email; voice planned | Not disclosed | No | Custom; sold via Zendesk | Handoff and routing to human agents |
Lorikeet vs competitors: head-to-head comparisons.
Lorikeet discussions and buying questions.
Lorikeet questions and answers
What is Lorikeet used for?
Lorikeet is an AI customer support agent, which it calls an AI customer concierge, built for complex and regulated companies such as fintechs, healthtechs and insurers. One agent works across chat, email, voice, SMS and WhatsApp on top of the help desk a company already uses, and pricing is outcome-based with tiers by ticket volume.
Is Lorikeet free?
No free plan. Lorikeet lists a free trial in its own comparison articles.
How much does Lorikeet cost?
Start $1,500 and Scale $4,000 a month (annual); Enterprise custom.
Which models does Lorikeet support?
Not documented in the sources reviewed.
What are the limitations of Lorikeet?
Entry tier starts at $1,500 a month. Much of the public material is vendor-written. Smaller company than the largest rivals.
Which platforms does Lorikeet run on?
Lorikeet is documented as available on: Web (cloud), Chat, Email, Voice, SMS, WhatsApp.
Is Lorikeet an AI agent or an AI assistant?
We classify Lorikeet as: Autonomous agent. Completes multi-step tasks with tools and limited supervision, as documented by the vendor. The classification is based on vendor documentation and is not an endorsement.
What are the main alternatives to Lorikeet?
The main alternatives to Lorikeet covered on Stack18 are Decagon, Sierra, Fin AI Agent and Maven AGI. See the Lorikeet alternatives guide for a side-by-side table.
When was the Lorikeet profile last verified?
Sources for this profile were last reviewed on 13 Nov 2026. 6 sources are listed under Sources, and prices and plans can change, so confirm with the vendor.
Where this information comes from.
- Lorikeet pricing: plans, real costs and alternatives eesel AI Third-party Accessed 13 Nov 2026 Written by a competing vendor.
- Lorikeet pricing plans and history PricingSaaS Third-party Accessed 13 Nov 2026
- Lorikeet pricing blueprint UsagePricing Third-party Accessed 13 Nov 2026
- Best AI concierge platforms for end-to-end fintech resolution Lorikeet Official Accessed 13 Nov 2026
- Intercom Fin alternatives with a free trial Lorikeet Official Accessed 13 Nov 2026
- AI concierge services for fintech with audit trails Lorikeet Official Accessed 13 Nov 2026
Further official pages: Lorikeet pricing (external)
Plans, features and status were checked against Lorikeet's published pages and the third-party sources listed. Agent behaviour was not tested, resolution rates quoted by vendors were not verified, and security certifications were not independently checked.
Stack18 has not tested this product or received anything from the vendor for this profile. Editorial summaries of vendor information are not endorsements. Confirm details with the vendor before buying.
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