Best Lorikeet Alternatives
A sourced shortlist of Decagon, Sierra, Fin AI Agent, Maven AGI and Crescendo, compared with Lorikeet on pricing, free plan, automation, AI and fit. No rankings and no paid placement.
- Verified 13 Nov 2026Sources are dated on this page
- 5 alternativesEach with a full sourced profile
- Not a rankingFit depends on your priorities
- Not tested by Stack18Editorial summary of documented facts
What are the best alternatives to Lorikeet?
The alternatives to Lorikeet covered here are Decagon, Sierra, Fin AI Agent, Maven AGI and Crescendo. Each is reviewed on pricing structure, free plan, automation, AI and fit, and none is best for everyone: the right choice depends on team size, budget, workflow and how much control you need.
Teams look at Lorikeet alternatives when they need a lower entry price, a free plan, or a vendor with a longer enterprise track record.
The shortlist below covers Decagon, Sierra, Fin AI Agent, Maven AGI and Crescendo.
Why teams look for Lorikeet alternatives.
The most common reasons teams evaluate other options, drawn from the sources reviewed.
Pricing model
Per-resolution, per-conversation, per-seat and custom contracts cost very different amounts as ticket volume grows.
Help desk fit
Some agents are tied to one help desk or CRM, while others work across Zendesk, Salesforce, Intercom and Gorgias.
Actions and integrations
Agents differ in how deeply they can act in order, billing and account systems rather than only answering questions.
Control and compliance
Teams compare guardrails, testing tools, audit logs, data residency and certifications.
Best Lorikeet alternatives at a glance.
Suitability depends on company size, budget, use case and technical requirements. Open a profile for sources and caveats.
| Alternative | Best for | Pricing | Free plan | Trade-offs |
|---|---|---|---|---|
 Decagon | Enterprises that want engineer-friendly AI support agents across channels. | Custom annual contracts, priced per conversation or per resolution. | No | Enterprise contracts; rates unpublished. |
 Sierra | Large brands that want outcome-priced AI agents across chat and voice. | Custom, outcome-based enterprise contracts; third parties report entry points around $150,000 a year. | No | Enterprise-only and custom-priced. |
 Fin AI Agent | Teams that want a published per-outcome AI support agent. | $0.99 per outcome; Intercom seats from $29 per seat per month (annual). | No | Per-outcome costs rise with volume; now owned by Salesforce. |
 Maven AGI | Enterprises that want agents reasoning over live help desk and CRM data. | Custom enterprise pricing. | No | Custom enterprise contracts only. |
 Crescendo | Brands that want AI agents and human CX staff from one outcome-priced vendor. | About $1.25 per resolution plus a monthly fee (from $2,900, as captured in 2026); human-plus-AI plans custom. | No | Managed service; pricing page removed in 2026. |
Each Lorikeet alternative described.
Decagon
Decagon AI · Enterprise AI customer service agents (chat, email, voice and SMS)
Decagon is an AI customer service platform that runs agents across chat, email, voice and SMS and lets teams define agent behaviour with Agent Operating Procedures (AOPs). It sells to large companies on custom annual contracts priced per conversation or per resolution.
- Pricing
- Custom annual contracts, priced per conversation or per resolution.
- Free plan
- No
- Agent Operating Procedures make agent logic readable and editable.
- Covers chat, email, voice and SMS.
- Enterprise contracts; rates unpublished.
Sierra
Sierra Technologies · Enterprise AI customer service agent platform (Agent OS)
Sierra is an enterprise platform for building branded AI agents that handle customer conversations across chat, voice, email and messaging and take actions in a company's systems. It is sold through custom contracts with outcome-based pricing, where the customer pays when the agent achieves an agreed result.
- Pricing
- Custom, outcome-based enterprise contracts; third parties report entry points around $150,000 a year.
- Free plan
- No
- Outcome-based pricing aligns cost with resolved conversations.
- Covers chat, voice, email and messaging on one platform.
- Enterprise-only and custom-priced.
Fin AI Agent
Fin (formerly Intercom), part of Salesforce · AI customer service agent (works in Intercom or other help desks)
Fin AI Agent is an AI customer service agent that answers and resolves customer conversations across chat, email and other channels using a company's help content and procedures. It is priced at $0.99 per outcome, and it can run inside the Intercom help desk or alongside another help desk such as Zendesk or Salesforce.
- Pricing
- $0.99 per outcome; Intercom seats from $29 per seat per month (annual).
- Free plan
- No
- Public, per-outcome price with no sales call needed.
- Can sit on top of Zendesk or Salesforce rather than replacing them.
- Per-outcome costs rise with volume; now owned by Salesforce.
Maven AGI
Maven AGI · Enterprise AI agent platform for customer support and the wider customer journey
Maven AGI is an enterprise AI agent platform for customer experience. Its agents resolve customer conversations across chat, voice, email and SMS by taking actions in existing help desks, CRMs and telephony, and it also offers Copilot for human agents and a no-code Agent Designer.
- Pricing
- Custom enterprise pricing.
- Free plan
- No
- Works over live system data rather than a separate knowledge copy.
- No-code Agent Designer for testing before launch.
- Custom enterprise contracts only.
Crescendo
Crescendo · AI-native contact centre: managed AI agents plus human CX staff
Crescendo is an AI-native customer experience platform and managed contact centre that combines autonomous AI agents with human CX professionals across chat, voice, email and messaging. It prices on outcomes, charging per resolution, and backs this with a Total Outcome Guarantee.
- Pricing
- About $1.25 per resolution plus a monthly fee (from $2,900, as captured in 2026); human-plus-AI plans custom.
- Free plan
- No
- One vendor for AI agents and human backup.
- Outcome-based pricing with a guarantee.
- Managed service; pricing page removed in 2026.
Which Lorikeet alternative should you choose?
No single alternative is best for everyone. Match the scenario to your own requirements, then test your shortlist against a real process.
Consider Decagon if you…
- Enterprises that want engineer-friendly AI support agents across channels.
Consider Sierra if you…
- Large brands that want outcome-priced AI agents across chat and voice.
Consider Fin AI Agent if you…
- Teams that want a published per-outcome AI support agent.
Consider Maven AGI if you…
- Enterprises that want agents reasoning over live help desk and CRM data.
Consider Crescendo if you…
- Brands that want AI agents and human CX staff from one outcome-priced vendor.
How to switch from Lorikeet.
Moving away from Lorikeet means reconnecting your help desk and knowledge sources, rebuilding procedures, actions and handoff rules, and re-checking compliance settings. Run the new agent on a slice of live tickets alongside Lorikeet and compare resolution and CSAT before switching fully.
- Export a sample of your data and test an import into the new product.
- List the automations, integrations and permissions you would need to rebuild.
- Pilot with one team before a full cut-over.
- Check contract terms and notice periods with the current vendor.
General guidance, not specific to any vendor. Confirm migration options with the vendors.
Lorikeet alternatives: questions and answers
What is the best alternative to Lorikeet?
No single alternative is best for everyone. Decagon, Sierra, Fin AI Agent, Maven AGI and Crescendo each suit different needs; test two or three on a real task before choosing.
Is there a free alternative to Lorikeet?
None of the shortlisted alternatives documents a permanent free plan; check each vendor for trials.
What is the cheapest alternative to Lorikeet?
Entry prices from the profiles: Decagon: Custom annual contracts, priced per conversation or per resolution.; Sierra: Custom, outcome-based enterprise contracts; third parties report entry points around $150,000 a year.; Fin AI Agent: $0.99 per outcome; Intercom seats from $29 per seat per month (annual).; Maven AGI: Custom enterprise pricing.; Crescendo: About $1.25 per resolution plus a monthly fee (from $2,900, as captured in 2026); human-plus-AI plans custom. Compare total cost at your expected usage, not just the entry price.
Where this shortlist comes from.
- Lorikeet pricing: plans, real costs and alternatives eesel AI Third-party Accessed 13 Nov 2026 Written by a competing vendor.
- Lorikeet pricing plans and history PricingSaaS Third-party Accessed 13 Nov 2026
- Lorikeet pricing blueprint UsagePricing Third-party Accessed 13 Nov 2026
- AI customer support startup Decagon valued at $4.5 billion Bloomberg News Accessed 13 Nov 2026
- Decagon company profile Sacra Third-party Accessed 13 Nov 2026
- Decagon review SiteGPT Third-party Accessed 13 Nov 2026
- Outcome-based pricing for AI agents Sierra Official Accessed 13 Nov 2026
- Sierra company profile Sacra Third-party Accessed 13 Nov 2026
- Sierra AI pricing: is it worth the cost in 2026? Fin (competitor) Third-party Accessed 13 Nov 2026 Written by a competing vendor.
- Intercom Fin AI Agent pricing 2026 SiteGPT Third-party Accessed 13 Nov 2026
- Intercom pricing explained Macha Third-party Accessed 13 Nov 2026
- How much does Intercom's Fin AI cost? Featurebase Third-party Accessed 13 Nov 2026
- AI customer support agents Maven AGI Official Accessed 13 Nov 2026
- Maven AGI integration guide Maven AGI Official Accessed 13 Nov 2026
- Maven AGI launches support agents powered by OpenAI Maven AGI Official Accessed 13 Nov 2026
- Crescendo AI pricing in 2026 eesel AI Third-party Accessed 13 Nov 2026 Written by a competing vendor.
- Crescendo AI alternatives in 2026 eesel AI Third-party Accessed 13 Nov 2026 Written by a competing vendor.
- Crescendo pricing plans and history PricingSaaS Third-party Accessed 13 Nov 2026
Alternatives are summarised from the linked profiles and their sources. Confirm current details with each vendor. Stack18 has not tested these products.
Evaluating Lorikeet alternatives?
Compare your shortlist side by side, read the full profiles, or talk to Stack18 if off-the-shelf software is not the answer.
Logos provided by Logo.dev. Product names and logos are trademarks of their respective owners and appear for identification only; they do not imply endorsement.