HaloITSM vs TOPdesk: IT Service Management Software Compared (2026)
HaloITSM and TOPdesk are two widely compared ITSM tools. HaloITSM is an IT service management platform with a single all-inclusive tier covering ITIL processes, assets and integrations, priced per agent. TOPdesk is a service management tool for shared service desks across IT, HR and facilities, with Essential, Engaged and Excellent plans priced per agent.
- Verified 10 Nov 2026Sources are dated on this page
- 2 sourcesLinked, typed and dated
- No winner declaredFit depends on your criteria
- Not tested by Stack18Editorial summary of documented facts
HaloITSM vs TOPdesk: the short answer
HaloITSM is an IT service management platform with a single all-inclusive tier covering ITIL processes, assets and integrations, priced per agent. TOPdesk is a service management tool for shared service desks across IT, HR and facilities, with Essential, Engaged and Excellent plans priced per agent. Both are ITSM tools, but they differ in pricing model, target team size and focus.
On pricing, HaloITSM is described as: single tier per agent per month, billed annually; TOPdesk as: per agent per month by plan and team size. Neither documents a permanent free plan in the sources reviewed. HaloITSM is positioned for IT teams wanting full ITSM without tiered feature gating, and TOPdesk for organisations running shared service desks across departments.
Everything below is drawn from the two sourced profiles and the 2 dated sources listed at the end. Where a source does not document something it is marked Unknown, and third-party estimates are labelled. No winner is declared: the better fit depends on your size, budget and requirements.
HaloITSM and TOPdesk at a glance.
One card per product, drawn from each full profile. Open a profile for features, pricing plans, limits and sources.
HaloITSM
Halo Service Solutions · IT Service Management Software
HaloITSM is an IT service management platform with a single all-inclusive tier covering ITIL processes, assets and integrations, priced per agent.
- Pricing
- GBP 66 per agent a month (annual), all modules included; end users free.
- Best for
- IT teams wanting full ITSM without tiered feature gating
TOPdesk
TOPdesk · IT Service Management Software
TOPdesk is a service management tool for shared service desks across IT, HR and facilities, with Essential, Engaged and Excellent plans priced per agent.
- Pricing
- Essential GBP 51, Engaged GBP 72, Excellent GBP 101 per agent a month (USD about $58-$114 at 50 agents).
- Best for
- Organisations running shared service desks across departments
HaloITSM vs TOPdesk: feature-by-feature comparison.
Every row is drawn from the sources listed below. Rows that differ are marked, and you can filter the table to show only those.
- YesDocumented
- PartialAvailable with limits or on some plans
- NoDocumented as unavailable
- UnknownNot documented in the sources reviewed
| Dimension |  HaloITSM |  TOPdesk |
|---|---|---|
| Product | ||
| Product typeDiffers | YesAll-inclusive ITSM | YesShared-services service desk |
| VendorDiffers | YesHalo Service Solutions | YesTOPdesk |
| Best forDiffers | YesIT teams wanting full ITSM without tiered feature gating | YesOrganisations running shared service desks across departments |
| Pricing | ||
| Pricing modelDiffers | YesSingle tier per agent per month, billed annually. | YesPer agent per month by plan and team size. |
| Pricing summaryDiffers | YesGBP 66 per agent a month (annual), all modules included; end users free. | YesEssential GBP 51, Engaged GBP 72, Excellent GBP 101 per agent a month (USD about $58-$114 at 50 agents). |
| Free plan | NoNo | NoNo |
| Free trialDiffers | YesYes (30 days) | NoNot advertised |
| IT Service Management Software criteria | ||
| Pricing modelDiffers | YesPer agent (single tier) | YesPer agent |
| Starting priceDiffers | YesGBP 66/agent/mo | YesGBP 51/agent/mo |
| Free plan / trialDiffers | Yes30-day trial | NoNot advertised |
| Deployment | YesCloud | YesCloud |
| Best forDiffers | YesAll-inclusive ITSM | YesShared services |
| Fit and platform | ||
| Team size | YesSmall teams, Mid-size teams, Large enterprises | YesSmall teams, Mid-size teams, Large enterprises |
| Platforms | YesWeb, iOS, Android | YesWeb, iOS, Android |
| IntegrationsDiffers | YesMicrosoft Teams, Azure AD, Microsoft Intune, Jira | YesMicrosoft Teams, Active Directory, Microsoft Intune |
| API | UnknownNot reviewed for this profile. | UnknownNot reviewed for this profile. |
HaloITSM vs TOPdesk pricing.
Plan names, prices and billing terms as reported in each profile's sources. Taxes, add-ons and discounts are excluded unless stated.
HaloITSM pricing
Single tier per agent per month, billed annually.
- HaloITSMGBP 66 per agent per month · Annual
Prices from independent sources; treat as reported. Rework (August 2026). Currency: USD. Checked 10 Nov 2026.
All HaloITSM plans and sources
TOPdesk pricing
Per agent per month by plan and team size.
- EssentialGBP 51 per agent per month · Annual
- EngagedGBP 72 per agent per month · Annual
- ExcellentGBP 101 per agent per month · Annual
Prices from independent sources; treat as reported. Rework (August 2026, GBP) and InvGate (October 2026, USD, competitor). Currency: USD. Checked 10 Nov 2026.
All TOPdesk plans and sourcesHaloITSM vs TOPdesk: pricing model, ecosystem and fit.
Pricing model and cost drivers
HaloITSM: single tier per agent per month, billed annually. Rework (August 2026). TOPdesk: per agent per month by plan and team size. Rework (August 2026, GBP) and InvGate (October 2026, USD, competitor). Model costs at your real seat count, usage and contract term before comparing headline prices.
What sets each apart
The HaloITSM profile highlights: no tiers; all modules; named and concurrent same price; free end users. The TOPdesk profile highlights: IT, HR and facilities in one desk; broad agent definition; GBP and USD pricing.
Integrations and ecosystem
HaloITSM integrations named in its sources: Microsoft Teams, Azure AD, Microsoft Intune and Jira. TOPdesk: Microsoft Teams, Active Directory and Microsoft Intune. Check that the connectors you rely on exist on the plan you would buy.
Deployment and team fit
HaloITSM runs on Web, iOS and Android and is documented for small teams, mid-size teams and large enterprises. TOPdesk runs on Web, iOS and Android and is documented for small teams, mid-size teams and large enterprises. We did not test setup or migration.
HaloITSM and TOPdesk: each option, in balance.
Each point is linked to a dated source on the product's profile.
HaloITSM
Strengths and limitations from the profile
- All modules included.
- End users free.
- 30-day trial.
- No low-cost entry tier.
- Headline price in GBP.
- Annual billing.
TOPdesk
Strengths and limitations from the profile
- Shared desk across IT, HR and facilities.
- Published per-agent tiers.
- Change and problem from Engaged.
- Broad agent definition raises seat counts.
- Reporting can be hard to configure.
- No free trial advertised.
HaloITSM or TOPdesk: which fits which situation?
No overall winner is declared. The better choice depends on the criteria that matter most to you, so test both against your own requirements.
Choose HaloITSM if you are…
- IT teams wanting full ITSM without tiered feature gating
- Mid-market IT
- UK and European organisations
Less suited to: very small teams wanting a cheap starter tier; buyers needing monthly billing.
See the HaloITSM profile
Choose TOPdesk if you are…
- Organisations running shared service desks across departments
- Public sector and education
- European organisations
Less suited to: teams wanting free trials; very small IT teams.
See the TOPdesk profileSwitching between HaloITSM and TOPdesk.
Moving off HaloITSM or TOPdesk means exporting tickets, knowledge articles and asset or CMDB records, re-creating categories, SLAs, workflows and service catalogue items, reconnecting identity, endpoint and monitoring integrations, and retraining agents. Run both desks briefly so open tickets close in the old system. Process two weeks of real tickets, one change request and one asset audit in each shortlisted ITSM tool.
- Export a sample of your data and test an import into the other product.
- List the automations, integrations and permissions you would need to rebuild.
- Compare total cost at your real volume, including add-ons and services.
- Pilot with one team before a full cut-over.
- Check contract terms and notice periods with both vendors.
General guidance, not specific to either vendor. Confirm migration options with the vendors.
HaloITSM vs TOPdesk: questions and answers
What is the difference between HaloITSM and TOPdesk?
HaloITSM is an IT service management platform with a single all-inclusive tier covering ITIL processes, assets and integrations, priced per agent. TOPdesk is a service management tool for shared service desks across IT, HR and facilities, with Essential, Engaged and Excellent plans priced per agent. Both are ITSM tools, but they differ in pricing model, target team size and focus. HaloITSM is positioned for IT teams wanting full ITSM without tiered feature gating; TOPdesk for organisations running shared service desks across departments.
Is HaloITSM cheaper than TOPdesk?
It depends on your volume and plan. HaloITSM: GBP 66 per agent a month (annual), all modules included; end users free. TOPdesk: Essential GBP 51, Engaged GBP 72, Excellent GBP 101 per agent a month (USD about $58-$114 at 50 agents). Compare both at your real seat count, usage and contract term.
Do HaloITSM or TOPdesk have a free plan?
Neither documents a permanent free plan in the sources reviewed. HaloITSM free trial: Yes (30 days). TOPdesk free trial: Not advertised.
HaloITSM or TOPdesk: which is better for small teams?
HaloITSM and TOPdesk are both documented for small teams. HaloITSM suits IT teams wanting full ITSM without tiered feature gating; TOPdesk suits organisations running shared service desks across departments. Neither is best for everyone.
What are the main limitations of HaloITSM and TOPdesk?
HaloITSM: No low-cost entry tier. TOPdesk: Broad agent definition raises seat counts.
How much does HaloITSM cost?
GBP 66 per agent a month billed annually, with all modules included.
How much does TOPdesk cost?
Essential is GBP 51, Engaged GBP 72 and Excellent GBP 101 per agent a month, per an August 2026 guide.
What are the alternatives to HaloITSM and TOPdesk?
Stack18 has alternatives guides for both: HaloITSM alternatives and TOPdesk alternatives, each comparing at least four other ITSM tools on pricing, free plan, features and fit. The IT Service Management Software category lists every profile.
Where this comparison comes from.
- Best Freshservice Alternatives in 2026 (21 August 2026) Rework Third-party Accessed 10 Nov 2026
- Best ITSM Tools (October 2026) InvGate (competing vendor) Third-party Accessed 10 Nov 2026
This comparison summarises the HaloITSM and TOPdesk profiles and their sources. Third-party figures are labelled; confirm current pricing and terms with each vendor. Stack18 has not tested these products.
Ready to test HaloITSM and TOPdesk?
Check each vendor's current pricing and terms, run both against a real scenario from your business, or talk to Stack18 if off-the-shelf software is not the answer.
Logos provided by Logo.dev. Product names and logos are trademarks of their respective owners and appear for identification only; they do not imply endorsement.