EngageBay
An all-in-one CRM that bundles sales, marketing automation and customer service tools for small businesses, with a free plan and low per-user pricing.
- Free plan
- Per-seat pricing
- Cloud
- AI features
- Vendor-sourced
- Verified 23 Oct 2026Sources are dated on this profile
- 5 sourcesLinked, typed and dated
- Vendor and official documentationHow this profile was compiled
- Not an endorsementStack18 has not tested this product
What is EngageBay?
EngageBay is an all-in-one CRM platform that combines sales CRM, email and SMS marketing, landing pages, live chat and a helpdesk in one suite. It offers a free plan with 250 contacts and paid Basic, Growth and Pro plans priced per user per month: $14.99, $64.99 and $119.99 on monthly billing, or $13.79, $59.79 and $110.39 billed yearly, according to EngageBay.
- Best forStartups and small businesses that want one low-cost CRM, marketing and helpdesk suite
- Team size fitSmall teams, Mid-size teams
- PricingFree plan for 250 contacts. Per user per month, billed yearly: Basic $13.79, Growth $59.79, Pro $110.39; monthly billing is $14.99, $64.99 and $119.99. Free plan available.
- Main limitationThe jump from Basic to Growth is steep, and marketing automation only arrives at Growth.
- AlternativesHubSpot, Zoho CRM, Freshsales, Pipedrive, Keap
EngageBay overview: who it is for and what it does.
EngageBay targets startups and small businesses that want sales, marketing and service tools in a single, affordable platform instead of stitching together separate CRM, email and helpdesk products. The free plan already includes CRM, a helpdesk, live chat, email marketing, autoresponders, sequences, lead grabbers and landing pages for up to 250 contacts. Basic adds email templates, web pop-ups, a landing page builder, lead scoring, SMS marketing, third-party integrations, a social suite and tag manager. Growth adds marketing automation, push notifications, site messages, A/B testing and service automation, and Pro adds web analytics, role management, call scripts and advanced automation.
EngageBay says its pricing includes no contracts or onboarding fees, and plans are billed per user per month with discounts of about 8 percent for yearly billing and 15 percent for two-year billing. Contact limits rise with each plan: 250 on Free, 500 on Basic, 5,000 on Growth and 50,000 on Pro, according to EngageBay's own comparison. Software Advice and Capterra list the same plan ladder and describe EngageBay as an AI-powered all-in-one CRM for small businesses, with ratings around 4.3 to 4.6 on review sites.
Buyers should note the large price step from Basic to Growth, the point where marketing automation arrives, and that per-user pricing scales quickly with team size. Reviewers flag email deliverability and sending limits as a pain point, and independent sources conflict on whether a free trial exists. Older articles also quote lower Growth and Pro prices ($49.99 and $79.99), which reflect earlier pricing, so use the current plan page. For teams that want one low-cost suite rather than best-of-breed tools, the bundle is attractive; for deep CRM customisation or enterprise governance, larger platforms fit better.
Main problem it solves
Replaces separate CRM, email marketing and helpdesk subscriptions with one low-cost suite so small teams can capture leads, nurture them and support customers from a single database.
Typical customer segment
Startups, small businesses and growing teams that want an affordable all-in-one CRM with marketing and service tools.
Target users
- Small businesses and startups with limited budgets
- Marketers who need email, SMS and landing pages next to a CRM
- Support teams that need a simple helpdesk and live chat
- Sales teams that want lead scoring and sequences
Primary use cases
- Contact and deal management
- Email and SMS marketing campaigns
- Landing pages and lead capture
- Helpdesk and live chat support
- Marketing automation workflows
- Lead scoring and sales sequences
What makes it distinct
- CRM, marketing and service bundled into one subscription
- A free plan with CRM, helpdesk, live chat and email marketing
- Low entry pricing of about $14 per user per month
- Discounts of about 8 percent for yearly and 15 percent for two-year billing
EngageBay features explained.
Sales CRM
- Contact management and 360-degree view
- The free plan includes contact management and a 360-degree contact view for up to 250 contacts and companies, and TechRepublic reports up to 15 free users.
- Deals, sequences and lead scoring
- Sales sequences are available from the free plan and lead scoring is added on Basic, helping teams prioritise prospects.
- Call records and scripts
- Call records appear on Growth and call scripts on Pro, supporting phone-based sales teams.
- Roles and proposal analytics
- Pro adds role management, custom roles and proposal analytics for larger teams.
Marketing automation
- Email marketing, broadcasts and autoresponders
- Email marketing, broadcasts, autoresponders and sequences are included on the free plan, with templates added on Basic.
- Landing pages, pop-ups and lead grabbers
- Lead grabbers and landing pages are on the free plan, with a landing page builder and web pop-ups on Basic, and landing page A/B testing and a custom domain on Growth.
- SMS, push and site messages
- SMS marketing is added on Basic, and push notifications and site messages on Growth.
- Marketing automation workflows
- Marketing automation, broadcast A/B testing and advanced workflows start on Growth, with web analytics on Pro.
Customer service and platform
- Helpdesk and live chat
- A helpdesk and live chat are included even on the free plan, and service automation arrives on Growth.
- Social suite and tag manager
- Basic adds a social suite and tag manager for managing social posts and segmentation.
- Third-party integrations
- Third-party integrations are listed from the Basic plan, and Growth adds multi-currency support.
- AI assistance
- Software Advice describes EngageBay as an AI-powered CRM; the scope of AI features varies by plan and was not tested.
EngageBay pricing and plans.
Figures reported consistently by independent sources; vendor page not reviewed directly. Checked 23 Oct 2026 against EngageBay · Toolradar · Capterra.
Pricing model
Per user per month by plan (Free, Basic, Growth, Pro) with discounts for yearly and two-year billing; contact limits rise by plan.
Free plan
Yes
Free trial
Not documented
EngageBay plans and prices (USD)
Free
$0
Not applicable
250 contacts, CRM, helpdesk, live chat, email marketing, autoresponders, sequences, lead grabbers and landing pages.
Basic
$13.79 per user per month billed yearly; $14.99 billed monthly
Monthly, yearly or two-year
500 contacts, email templates, web pop-ups, landing page builder, lead scoring, SMS marketing, integrations and social suite.
Growth
$59.79 per user per month billed yearly; $64.99 billed monthly
Monthly, yearly or two-year
5,000 contacts, marketing automation, push notifications, site messages, A/B testing, custom domain, call records and service automation.
Pro
$110.39 per user per month billed yearly; $119.99 billed monthly
Monthly, yearly or two-year
50,000 contacts, web analytics, role management, call scripts, advanced automation and priority support.
Prices are from EngageBay's own comparison article (updated 26 Aug 2026) and match Toolradar's two-year figures ($12.74, $55.24 and $101.99) and Capterra's stated 8 percent yearly and 10 percent two-year discounts. Two-year billing is about 15 percent below monthly. Older articles quote Growth at $49.99 and Pro at $79.99, and Software Advice lists unlimited contacts on Pro, which conflicts with EngageBay's 50,000; use the current plan page. Independent sources disagree on whether a free trial exists.
Prices change. Confirm current plans and terms on the vendor's site before you decide.
Visit official website (external) ↗See alternativesEngageBay integrations, API and platforms.
Important integrations
- Third-party integrations from Basic
- Social media suite
- Live chat and helpdesk built in
- Multi-currency (Growth)
Supported platforms
- Web
API
Integrations and an API are described as available on paid plans; details were not reviewed.
Data import and export
Import and export tools were not separately reviewed.
Integration breadth is narrower than larger CRM marketplaces. Individual integrations were not tested.
Balanced and sourced.
Each point cites a source. Editorial summaries are not customer reviews.
Strengths
- A free plan includes CRM, helpdesk, live chat, email marketing and landing pages for up to 250 contacts. [3]
- Basic at about $14 per user per month is a low entry price for an all-in-one suite. [2]
- CRM, marketing and service tools share one database and subscription, with no contracts or onboarding fees. [1]
- Yearly and two-year billing reduce prices by about 8 and 15 percent. [2]
- Reviewers rate it around 4.3 to 4.6, with strong marks for support and value. [3]
Limitations
- The jump from Basic to Growth is steep, and marketing automation only arrives at Growth. [4]
- Per-user pricing and contact limits make costs rise quickly for larger teams. [4]
- Reviewers report email delivery and sending-limit issues. [2]
- Sources conflict on free trial availability and on Pro contact limits, so details should be confirmed. [3]
- Older guides quote lower Growth and Pro prices, which can mislead comparisons. [5]
Best for
- Startups and small businesses that want one low-cost CRM, marketing and helpdesk suite
- Teams that want to start free and add SMS and automation later
- Marketers who also run basic support from the same database
May be less suited to
- Teams that need deep CRM customisation or enterprise governance
- Large teams where per-user pricing on Growth and Pro becomes expensive
- Senders who need very high email volume and deliverability
Alternatives to EngageBay.
HubSpot
A customer platform built around Smart CRM, with Sales, Marketing, Service and other Hubs and a free entry…
Explore →Related productZoho CRM
A per-user CRM from Zoho with a free edition for three users and four paid editions that add automation, AI…
Explore →Related productFreshsales
A sales CRM from Freshworks with a free plan for three users, built-in phone and email, and Freddy AI…
Explore →Related productPipedrive
A pipeline-focused sales CRM sold per seat in four plans (Lite, Growth, Premium and Ultimate), with…
Explore →Related productKeap
An all-in-one CRM and marketing automation platform for small businesses, combining contacts, pipelines…
Explore →EngageBay compared with similar crm software.
Summaries come from each profile. This is a side-by-side aid, not a ranking.
| Product | Pricing model | Free plan | Customisation | Automation | AI features |
|---|---|---|---|---|---|
| EngageBay | Per user by plan; contact limits by plan | Yes (250 contacts) | Custom roles on Pro; limited vs larger CRMs | Marketing automation from Growth | AI-powered CRM features (scope varies) |
| Agile CRM | Per user by plan; discounts for longer terms | Yes (10 users, 1,000 contacts) | Plugins and API limits by plan | 1, 5, 10 and unlimited rules by plan | None documented |
| Attio | Per seat by plan; AI and workflow usage on credits | Yes, up to 3 seats | Custom objects and relationship attributes | Workflows on credits; sequences from Pro | Ask Attio, agents and call recording |
| Bigin by Zoho CRM | Per user by plan; record limits by plan | Yes (1 user, 500 records) | Tiered custom fields per module (10, 25, 50) | Workflow rules per module by plan | Writing assistant and summaries from Premier |
| Bitrix24 | Flat price per organisation with user cap | Yes (1 to 2 users) | Custom fields, pipelines and workflows | Workflow automation from Professional | AI-powered sales (Professional) |
| Capsule CRM | Per user by plan; optional Marketing add-on | Yes (2 users, 250 contacts) | Custom fields, milestones and task types; quotas rise by plan | Workflow automation from Growth | AI pipeline generator, summaries and enrichment |
EngageBay head-to-head.
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Join the discussion.
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EngageBay questions and answers
What is EngageBay?
EngageBay is an all-in-one CRM that combines sales CRM, email and SMS marketing, landing pages, live chat and a helpdesk in one platform aimed at small businesses and startups.
How much does EngageBay cost?
EngageBay lists Basic at $13.79, Growth at $59.79 and Pro at $110.39 per user per month billed yearly, or $14.99, $64.99 and $119.99 billed monthly. Two-year billing is lower again, and there is a free plan.
Does EngageBay have a free plan?
Yes. The free plan includes CRM, helpdesk, live chat, email marketing, autoresponders, sequences, lead grabbers and landing pages for up to 250 contacts.
Does EngageBay have a free trial?
Sources disagree. Some listings say no free trial is available while others show one, so confirm on EngageBay before signing up. The free plan lets you test the platform.
How many contacts does each EngageBay plan include?
According to EngageBay, contact limits are 250 on Free, 500 on Basic, 5,000 on Growth and 50,000 on Pro. Some review sites list unlimited contacts on Pro, so check the current plan page.
Does EngageBay include marketing automation?
Yes, from the Growth plan, which adds marketing automation, A/B testing, push notifications and site messages. Basic includes lead scoring and SMS marketing but not full automation.
Is EngageBay cheaper than HubSpot?
EngageBay's own comparison says its CRM suite is cheaper, with paid plans from $14.99 per user per month, though HubSpot offers a larger ecosystem. This is vendor commentary and prices vary by team size and tier.
What are alternatives to EngageBay?
Common alternatives include HubSpot, Zoho CRM, Freshsales, Pipedrive and Keap.
What integrations does EngageBay support?
Documented integrations and ecosystem items include Third-party integrations from Basic, Social media suite, Live chat and helpdesk built in, Multi-currency (Growth). API details: Integrations and an API are described as available on paid plans; details were not reviewed.
What are the limitations of EngageBay?
The jump from Basic to Growth is steep, and marketing automation only arrives at Growth. Per-user pricing and contact limits make costs rise quickly for larger teams. Reviewers report email delivery and sending-limit issues.
Which platforms does EngageBay run on?
EngageBay is documented as available on: Web.
When was the EngageBay profile last verified?
Sources for this profile were last reviewed on 23 Oct 2026. 5 sources are listed under Sources, and prices and plans can change, so confirm with the vendor.
Where this information comes from.
- EngageBay vs HubSpot (2026): pricing, features, AI capabilities and CRM verdict EngageBay Official Accessed 23 Oct 2026
- EngageBay CRM software pricing, alternatives and more 2026 Capterra Third-party Accessed 23 Oct 2026
- EngageBay CRM pricing and plans Software Advice Third-party Accessed 23 Oct 2026
- EngageBay pricing 2026 Toolradar Third-party Accessed 23 Oct 2026
- EngageBay CRM review: features, pricing and alternatives TechRepublic Third-party Accessed 23 Oct 2026
Further official pages: EngageBay pricing (external)
Plan prices by billing term, contact limits and the no-contract claim come from EngageBay's own 2026 comparison article and were cross-checked against Capterra, Software Advice and Toolradar. EngageBay's pricing page itself was not retrieved as text, and sources conflict on free trial availability and older prices. Product behaviour was not tested.
Stack18 has not tested this product or received anything from the vendor for this profile. Editorial summaries of vendor information are not endorsements. Confirm details with the vendor before buying.
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