Freshsales
A sales CRM from Freshworks with a free plan for three users, built-in phone and email, and Freddy AI features that scale by plan and add-on.
- Free plan
- Free trial
- Per-seat pricing
- Usage-based elements
- Cloud
- AI features
- Independent sources
What is Freshsales?
Freshsales is a sales CRM from Freshworks that combines contact and deal management, a visual pipeline, built-in phone and email and the Freddy AI layer, sold per user in Free, Growth, Pro and Enterprise plans.
- Best forStartups and small teams that want an affordable CRM with a dialer
- Team size fitSmall teams, Mid-size teams, Large enterprises
- PricingFree for up to 3 users; Growth reported at $9 per user per month billed annually. Free plan available.
- Main limitationThe jump from Growth to Pro is steep, and key features such as sequences sit on Pro.
- AlternativesHubSpot, Zoho CRM, Pipedrive, Salesforce Sales Cloud
Freshsales overview: who it is for and what it does.
Freshsales is Freshworks' sales CRM, built around contacts, deals and visual pipelines with built-in phone, email and chat. Independent 2026 guides describe four plans: a Free plan for up to three users, then Growth at $9, Pro at $39 and Enterprise at $59 per user per month on annual billing, with monthly billing costing more.
Capabilities step up by plan. Growth is described as covering a visual pipeline, contact lifecycle stages, custom fields and basic workflows. Pro adds multiple pipelines, sales sequences, time-based workflows and auto-assignment rules, and Enterprise adds custom modules, AI forecasting, audit logs, a sandbox, field-level permissions and a dedicated account manager.
AI comes through Freddy AI, Freshworks' AI layer, which handles contact scoring, deal insights, email drafting and forecasting. Sources disagree on whether AI contact scoring starts on Growth or Pro, and several Freddy features are sold as add-ons, including Freddy AI Copilot at about $29 per user per month annually and Freddy AI Agent at $49 per 100 sessions, so the real cost of the AI features can exceed the headline plan price.
Scope: This profile covers Freshsales, the sales CRM from Freshworks. Freshdesk and other Freshworks products are separate and are priced separately.
Main problem it solves
Gives small and mid-size sales teams a CRM with calling, email and AI scoring built in, so they can manage leads and deals without stitching together separate tools.
Typical customer segment
Startups and small teams on the Free and Growth plans, mid-size teams on Pro, and larger teams on Enterprise.
Target users
- Startups and SMBs that want an affordable CRM with a built-in dialer
- Sales teams that want sequences and multiple pipelines on a mid-priced plan
- Existing Freshworks customers using Freshdesk or other Freshworks products
Primary use cases
- Lead, contact and deal management
- Phone and email from inside the CRM
- Sales sequences and workflow automation
- AI lead scoring and deal insights
- Forecasting on Enterprise
What makes it distinct
- Built-in phone and email from the free tier.
- A free plan, a low-priced Growth plan and a clear Pro jump for sequences and pipelines.
- A Freddy AI layer with scoring, insights, Copilot and an AI Agent.
Freshsales features explained.
CRM core
- Contacts, deals and visual pipeline
- Core features on the free and paid plans, with a visual sales pipeline.
- Built-in phone and email
- Described as included from the free tier, unusual among CRMs that charge extra for telephony.
- Custom fields and lifecycle stages
- Reported as part of Growth, with basic workflows.
Automation and scale
- Sequences, multiple pipelines and time-based workflows
- Reported as Pro features, and the main reason teams move up from Growth.
- Auto-assignment and territories
- Reported as available from Pro.
- Custom modules, sandbox and audit logs
- Reported as Enterprise features, with field-level permissions and a dedicated account manager.
Freddy AI
- AI contact scoring and deal insights
- Reported on Pro and Enterprise, with some sources saying scoring begins on Growth.
- AI forecasting
- Reported as an Enterprise feature.
- Freddy AI Copilot and Agent add-ons
- Copilot is reported at about $29 per user per month annually, and Freddy AI Agent at $49 per 100 sessions.
Freshsales pricing and plans.
Figures reported consistently by independent sources; vendor page not reviewed directly. Checked 15 Oct 2026 against FindStack · eWeek · Automation Atlas · Costbench.
Pricing model
Per user per month by plan, with a free plan for up to three users, discounts for annual billing and add-ons for AI and documents.
Free plan
Yes
Free trial
Yes A 21-day trial of paid features is reported.
Freshsales plans and prices (USD)
Free
$0
n/a
Up to 3 users, contact management, built-in phone and email.
Growth
$9 per user per month billed annually; about $11 billed monthly
Annual or monthly
Visual pipeline, custom fields, basic workflows.
Pro
$39 per user per month billed annually; about $47 billed monthly
Annual or monthly
Sequences, multiple pipelines, auto-assignment.
Enterprise
$59 per user per month billed annually; about $71 billed monthly
Annual or monthly
Custom modules, AI forecasting, audit logs, sandbox.
Freddy AI and document add-ons
Copilot about $29 per user; AI Agent $49 per 100 sessions; Branded documents $19 per user
Per user or per session
Sold on top of plans.
The $9, $39 and $59 annual figures agree across several independent guides, one stating it verified them on Freshworks' CRM pricing page in July 2026. Freshworks' own page was not reviewed directly. Monthly figures and plan contents differ between sources, and Freshworks offers bundle discounts across products. Confirm current prices and add-ons with Freshworks.
Prices change. Confirm current plans and terms on the vendor's site before you decide.
Visit official website (external) ↗See alternativesFreshsales integrations, API and platforms.
Important integrations
- Freshworks product family
- Built-in phone and email
- Freddy AI across Freshworks products
Supported platforms
- Web
- Mobile app
API
Not reviewed for this profile.
Data import and export
Not reviewed for this profile.
One user review on Capterra reports that syncing with Freshdesk requires the Pro plan or above; confirm current terms. Third-party integration breadth was not assessed.
Balanced and sourced.
Each point cites a source. Editorial summaries are not customer reviews.
Strengths
- Built-in phone and email from the free tier reduce the need for separate calling tools. [3]
- A free plan for three users and a low-priced Growth plan make it affordable for startups. [2]
- Sequences, multiple pipelines and auto-assignment arrive at the mid-priced Pro plan. [1]
- Enterprise adds custom modules, AI forecasting, a sandbox and field-level permissions. [2]
Limitations
- The jump from Growth to Pro is steep, and key features such as sequences sit on Pro. [5]
- Much of the AI is sold as add-ons, so the real cost of AI features can exceed the plan price. [5]
- Freddy AI Agent is billed per session, which is consumption-based and hard to forecast. [1]
- Sources disagree on which plan introduces some AI features, so verify the features you need. [4]
Best for
- Startups and small teams that want an affordable CRM with a dialer
- Sales teams that need sequences and multiple pipelines at a mid price
- Companies already using Freshdesk or other Freshworks products
May be less suited to
- Teams that need deep marketing automation inside the same product
- Teams that want AI features without paying for add-ons
Alternatives to Freshsales.
HubSpot
A customer platform built around Smart CRM, with Sales, Marketing, Service and other Hubs and a free entry…
Explore →Related productZoho CRM
A per-user CRM from Zoho with a free edition for three users and four paid editions that add automation, AI…
Explore →Related productPipedrive
A pipeline-focused sales CRM sold per seat in four plans (Lite, Growth, Premium and Ultimate), with…
Explore →Related productSalesforce Sales Cloud
Salesforce's CRM for sales teams, sold in editions from Starter Suite to Unlimited, with a…
Explore →Freshsales compared with similar crm software.
Summaries come from each profile. This is a side-by-side aid, not a ranking.
| Product | Pricing model | Free plan | Customisation | Automation | AI features |
|---|---|---|---|---|---|
| Freshsales | Per user per month; AI add-ons extra | Yes, up to three users | Custom fields; custom modules on Enterprise | Basic workflows; sequences on Pro | Freddy AI scoring, insights, Copilot and Agent add-ons |
| Close CRM | Per user by plan; usage-based calling and AI extras | No free plan; trial available | Custom activities and API on higher plans | Workflows from Growth | Chloe AI agent and AI credits on every plan |
| HubSpot | Per seat, by Hub and tier | Yes, up to two users | Custom objects on Enterprise only | Workflows rise from basic to 1,000 by tier | AI tools plus Breeze assistant and agents listed |
| Microsoft Dynamics 365 Sales | Per user by edition; device licences exist | No free plan; 30-day trial | Custom apps and flows in the same environment | Sequences (up to 1,500 records a month on Enterprise) | Qualification, Research and Close agents; Copilot Studio |
| Pipedrive | Per seat by plan; add-ons extra | No permanent free plan; trial available | Customisable pipelines | Automations from Growth | AI reports and LeadBooster add-on (reported) |
| Salesforce Sales Cloud | Per user per month by edition, add-ons extra | Not documented in sources reviewed | Edition-dependent custom apps, record types, sandboxes | Flows with edition-dependent limits | Generative AI in top edition; agent add-ons |
Freshsales head-to-head.
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Freshsales questions and answers
What is Freshsales used for?
Freshsales is used to manage leads, contacts and deals in a visual pipeline, with built-in phone and email, sales sequences and Freddy AI for scoring and insights.
Does Freshsales have a free plan?
Yes. Independent 2026 guides report a Free plan for up to three users with contact management and built-in phone and email.
How much does Freshsales cost?
Guides report Growth at $9, Pro at $39 and Enterprise at $59 per user per month on annual billing, with monthly billing around $11, $47 and $71. Freddy AI add-ons cost extra. Confirm with Freshworks.
Does Freshsales include AI?
Freshsales includes Freddy AI features such as contact scoring and deal insights on higher plans, with forecasting on Enterprise, while Freddy AI Copilot and Agent are sold as add-ons. Sources differ on exactly which plan adds each feature.
Is Freshsales the same as Freshdesk?
No. Freshsales is Freshworks' sales CRM, while Freshdesk is its customer support product. See the Freshdesk profile.
What are the main alternatives to Freshsales?
HubSpot, Zoho CRM, Pipedrive and Salesforce Sales Cloud are common alternatives. See their profiles.
What integrations does Freshsales support?
Documented integrations and ecosystem items include Freshworks product family, Built-in phone and email, Freddy AI across Freshworks products. API details: Not reviewed for this profile.
What are the limitations of Freshsales?
The jump from Growth to Pro is steep, and key features such as sequences sit on Pro. Much of the AI is sold as add-ons, so the real cost of AI features can exceed the plan price. Freddy AI Agent is billed per session, which is consumption-based and hard to forecast.
Which platforms does Freshsales run on?
Freshsales is documented as available on: Web, Mobile app.
When was the Freshsales profile last verified?
Sources for this profile were last reviewed on 15 Oct 2026. 5 sources are listed under Sources, and prices and plans can change, so confirm with the vendor.
Where this information comes from.
- Freshsales CRM reviews and pricing FindStack Third-party Accessed 15 Oct 2026
- Freshsales Review: Is This the CRM You've Been Looking For? eWeek Third-party Accessed 15 Oct 2026
- Freshsales pricing (July 2026) Automation Atlas Third-party Accessed 15 Oct 2026
- Freshsales Pricing 2026 Costbench Third-party Accessed 15 Oct 2026
- Freshsales Pricing 2026: Plans, Costs & What You Actually Pay LeadHaste Third-party Accessed 15 Oct 2026
Secondary-source profile. Vendor pages were not reviewed directly for this profile. Facts and prices are corroborated across independent third-party sources and may differ from the vendor's current pages. Confirm with the vendor before buying.
Plans, prices and AI add-ons are corroborated across independent third-party sources, which differ on some plan details. Freshworks' own pages were not reviewed directly and capabilities were not tested.
Stack18 has not tested this product or received anything from the vendor for this profile. Editorial summaries of vendor information are not endorsements. Confirm details with the vendor before buying.
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