Bitrix24
A flat-priced all-in-one work platform that bundles CRM, tasks and projects, chat and video, telephony and automation, priced per organisation rather than per user.
- Free plan
- Free trial
- Cloud
- AI features
- Vendor-sourced
- Verified 23 Oct 2026Sources are dated on this profile
- 5 sourcesLinked, typed and dated
- Vendor and official documentationHow this profile was compiled
- Not an endorsementStack18 has not tested this product
What is Bitrix24?
Bitrix24 is an all-in-one business platform that combines CRM, tasks and projects, team chat and video calls, telephony, a website builder and workflow automation. Instead of per-user pricing, paid plans are priced per organisation per month, billed annually: Basic $49 (5 users), Standard $99 (50 users), Professional $199 (100 users) and Enterprise from $399 (250 users), with a free plan for 1 to 2 users.
- Best forTeams of 10 to 100 that want CRM, tasks and chat in one low-cost platform
- Team size fitSmall teams, Mid-size teams
- PricingFree for 1 to 2 users. Per organisation per month billed annually: Basic $49 (5 users), Standard $99 (50 users), Professional $199 (100 users), Enterprise $399 (250 users). Monthly billing is about 20% higher. Free plan available.
- Main limitationUser caps of 5, 50 and 100 force an upgrade when headcount passes each limit.
- AlternativesZoho CRM, HubSpot, Pipedrive, Freshsales, monday.com
Bitrix24 overview: who it is for and what it does.
Bitrix24 is a long-running work platform used by small and mid-size businesses that want CRM, collaboration and project tools under one roof. The free plan includes basic CRM with deals and contacts, tasks with Kanban and Gantt views, shared calendars, chat and video calls and 5 GB of storage. Paid plans add sales pipelines, recurring deals, email integration, telephony, a web form designer and a website builder on Basic, with higher tiers adding marketing automation, advanced analytics, online documents, administration tools, AI-powered sales, call tracking, email marketing and workflow automation.
Pricing is flat per organisation with a user cap rather than per user. Bitrix24's own price page shows Basic at $49 per month billed annually ($69 billed monthly) for 5 users and 24 GB of storage, Standard at $99 annually ($144 monthly) for 50 users and 100 GB, and Professional for 100 users and 1,024 GB of storage. Independent price trackers report Professional at $199 and Enterprise at $399 per month billed annually for 250 users, with monthly billing about 20 percent higher. For a team of 50, Standard works out to about $2 per user per month, which is far below most per-seat CRMs.
The catch is breadth versus depth. Reviewers describe a large feature set that can feel complex, a dated interface and a learning curve, and the free tier has been described both as unlimited users and as limited to 1 to 2 users depending on the date, so check the current limit. Storage, telephony minutes, e-commerce and some automation limits vary by plan, and the self-hosted on-premise edition is licensed separately. Bitrix24 suits teams that want one inexpensive system for sales, tasks and communication; teams that need a polished, CRM-only experience may prefer a focused product.
Scope: Bitrix24 spans CRM, tasks and projects, and team communication; it is listed under CRM because sales pipelines and contact management are its core paid offering, with tasks, projects and communication tools included alongside.
Main problem it solves
Replaces separate CRM, task management, chat and telephony subscriptions with a single platform billed per organisation, keeping costs flat as headcount grows within each plan limit.
Typical customer segment
Small and mid-size businesses, distributed teams and cost-conscious organisations that want CRM, tasks and collaboration in one suite.
Target users
- Small businesses that want CRM, tasks and chat in one tool
- Teams of 10 to 100 that benefit from flat organisation pricing
- Sales teams that need telephony, email and pipelines together
- Companies that want to automate workflows without separate tools
Primary use cases
- CRM with sales pipelines and recurring deals
- Task and project management with Kanban and Gantt
- Team chat, video calls and shared calendars
- Telephony and call tracking
- Web forms and website building
- Workflow and business process automation
What makes it distinct
- Flat per-organisation pricing with user caps instead of per-user fees
- CRM, projects, chat, telephony and website builder in one platform
- A free plan with CRM, tasks, chat and video calls
- Cloud and self-hosted deployment options
Bitrix24 features explained.
CRM and sales
- Contacts, deals and sales pipelines
- The free plan has basic CRM with deals and contacts, and Basic adds sales pipelines, recurring deals and an email inbox per user.
- Telephony and call tracking
- Telephony is included from Basic, and call tracking arrives on Professional.
- Web forms and website builder
- Basic adds a web form designer and website builder, with an online store listed on Basic by independent sources.
- Sales intelligence and AI-powered sales
- Professional adds AI-powered sales and sales intelligence, and Standard adds advanced CRM analytics according to third-party plan summaries.
Collaboration and projects
- Tasks with Kanban and Gantt
- Tasks include Kanban and Gantt views even on the free plan, supporting basic project management.
- Chat, video calls and calendars
- Chat, video calls and shared calendars are included in all plans, supporting day-to-day team communication.
- Drive and online documents
- A drive provides shared files, with storage of 5 GB on Free, 24 GB on Basic, 100 GB on Standard and 1,024 GB on Professional.
- Administration tools
- Standard adds administration tools, with larger user caps of 50 on Standard and 100 on Professional.
Marketing and automation
- Email marketing
- Professional adds email marketing alongside marketing automation on Standard and above.
- Workflow and business process automation
- Workflow automation arrives on Professional, with business process automation described in third-party summaries.
- HR management
- HR management tools are listed on Professional by independent plan summaries.
- On-premise edition
- A self-hosted on-premise edition is available with separate licensing, according to third-party summaries.
Bitrix24 pricing and plans.
Figures reported consistently by independent sources; vendor page not reviewed directly. Checked 23 Oct 2026 against Bitrix24 · CostBench · SchedulingKit.
Pricing model
Flat price per organisation per month by plan with a user cap, discounted for annual billing; a free plan for 1 to 2 users; self-hosted edition licensed separately.
Free plan
Yes
Free trial
Yes
Bitrix24 plans and prices (USD)
Free
$0 for 1 to 2 users
Not applicable
5 GB storage, basic CRM, tasks with Kanban and Gantt, shared calendars, chat and video calls.
Basic
$49 per organisation per month billed annually; $69 billed monthly
Annual or monthly
Includes 5 users and 24 GB storage; sales pipelines, recurring deals, email integration, telephony, web form designer and website builder.
Standard
$99 per organisation per month billed annually; $144 billed monthly
Annual or monthly
Includes 50 users and 100 GB storage; marketing automation, advanced CRM analytics and administration tools.
Professional
$199 per organisation per month billed annually (reported)
Annual or monthly
Includes 100 users and 1,024 GB storage; AI-powered sales, call tracking, email marketing and workflow automation.
Enterprise
$399 per organisation per month billed annually (reported)
Annual or monthly
Includes 250 users and larger storage, multiple branches, dedicated support and an on-premise option, per third-party summaries.
Basic and Standard prices and user caps, and Professional's 100 users and 1,024 GB of storage, come from Bitrix24's own price pages. Professional and Enterprise annual prices and Enterprise's 250-user cap come from independent trackers (SchedulingKit, CostBench and Subger), which agree. Monthly billing is about 20 percent higher than annual. The free plan has been described as unlimited users in older sources and as 1 to 2 users on Bitrix24's current page. Prices are shown in local currencies on regional sites, and telephony, storage and add-ons can cost extra.
Prices change. Confirm current plans and terms on the vendor's site before you decide.
Visit official website (external) ↗See alternativesBitrix24 integrations, API and platforms.
Important integrations
- Email integration
- Telephony and call tracking
- WhatsApp and messaging (listed on paid plans)
- Online store and website builder
- Web forms
- REST API (reported)
Supported platforms
- Web
- Cloud
- On-premise (separate licence)
API
Bitrix24 is described by third parties as offering REST API access and integrations; details were not reviewed.
Data import and export
Import and export tools were not separately reviewed.
Free plan integrations are limited, and some channel integrations are described as paid-only. Individual integrations were not tested.
Balanced and sourced.
Each point cites a source. Editorial summaries are not customer reviews.
Strengths
- Flat per-organisation pricing makes larger teams cost far less per user than seat-based CRMs. [3]
- The free plan includes CRM, tasks with Kanban and Gantt, shared calendars, chat and video calls. [1]
- Paid plans add telephony, sales pipelines, a website builder and workflow automation in one platform. [1]
- Storage scales from 5 GB on Free to 1,024 GB on Professional. [3]
- Annual billing saves about 20 percent versus monthly billing. [4]
Limitations
- User caps of 5, 50 and 100 force an upgrade when headcount passes each limit. [1]
- The free plan is limited in users and CRM features, and storage is only 5 GB. [4]
- Sources describe the free plan as unlimited users in older articles and as 1 to 2 users now, so limits should be confirmed. [5]
- Cost is higher than seat-based CRMs for the smallest teams, and Basic costs $49 to $69 a month for only 5 users. [4]
- The self-hosted edition and some add-ons such as storage and migration carry extra costs. [5]
Best for
- Teams of 10 to 100 that want CRM, tasks and chat in one low-cost platform
- Businesses that value flat pricing over per-seat fees
- Companies that want an on-premise option
May be less suited to
- Solo users or very small teams that want a simple CRM
- Teams that want a polished, focused CRM-only experience
Alternatives to Bitrix24.
Zoho CRM
A per-user CRM from Zoho with a free edition for three users and four paid editions that add automation, AI…
Explore →Related productHubSpot
A customer platform built around Smart CRM, with Sales, Marketing, Service and other Hubs and a free entry…
Explore →Related productPipedrive
A pipeline-focused sales CRM sold per seat in four plans (Lite, Growth, Premium and Ultimate), with…
Explore →Related productFreshsales
A sales CRM from Freshworks with a free plan for three users, built-in phone and email, and Freddy AI…
Explore →Related productmonday.com
A visual work management platform built on customisable boards, with a free plan, per-seat paid plans and a…
Explore →Bitrix24 compared with similar crm software.
Summaries come from each profile. This is a side-by-side aid, not a ranking.
| Product | Pricing model | Free plan | Customisation | Automation | AI features |
|---|---|---|---|---|---|
| Bitrix24 | Flat price per organisation with user cap | Yes (1 to 2 users) | Custom fields, pipelines and workflows | Workflow automation from Professional | AI-powered sales (Professional) |
| Agile CRM | Per user by plan; discounts for longer terms | Yes (10 users, 1,000 contacts) | Plugins and API limits by plan | 1, 5, 10 and unlimited rules by plan | None documented |
| Attio | Per seat by plan; AI and workflow usage on credits | Yes, up to 3 seats | Custom objects and relationship attributes | Workflows on credits; sequences from Pro | Ask Attio, agents and call recording |
| Bigin by Zoho CRM | Per user by plan; record limits by plan | Yes (1 user, 500 records) | Tiered custom fields per module (10, 25, 50) | Workflow rules per module by plan | Writing assistant and summaries from Premier |
| Capsule CRM | Per user by plan; optional Marketing add-on | Yes (2 users, 250 contacts) | Custom fields, milestones and task types; quotas rise by plan | Workflow automation from Growth | AI pipeline generator, summaries and enrichment |
| Close CRM | Per user by plan; usage-based calling and AI extras | No free plan; trial available | Custom activities and API on higher plans | Workflows from Growth | Chloe AI agent and AI credits on every plan |
Bitrix24 head-to-head.
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Bitrix24 questions and answers
What is Bitrix24?
Bitrix24 is an all-in-one business platform combining CRM, tasks and projects, team chat and video calls, telephony, a website builder and workflow automation. It runs in the cloud or on-premise.
How much does Bitrix24 cost?
Bitrix24's price page lists Basic at $49 per month billed annually for 5 users and Standard at $99 for 50 users. Independent trackers report Professional at $199 for 100 users and Enterprise at $399 for 250 users. Monthly billing is about 20 percent higher.
Is Bitrix24 priced per user?
No. Bitrix24 charges a flat monthly price per organisation with a user cap on each plan, so cost per user falls as you fill the plan.
Does Bitrix24 have a free plan?
Yes. Bitrix24's free plan includes basic CRM, tasks with Kanban and Gantt, shared calendars, chat and video calls and 5 GB of storage. The current user limit is 1 to 2 users, though older articles describe unlimited users.
Is Bitrix24 a CRM or a project management tool?
Both. CRM with pipelines and contacts is its core, and it also offers tasks with Kanban and Gantt views, projects, chat and video, which is why it is also listed under project management and collaboration.
Does Bitrix24 offer an on-premise version?
Yes. Third-party summaries report a self-hosted on-premise edition with separate licensing alongside the cloud service.
Does Bitrix24 have telephony?
Yes. Telephony is included from the Basic plan, and call tracking is added on Professional.
What are alternatives to Bitrix24?
Common alternatives include Zoho CRM, HubSpot, Pipedrive, Freshsales and monday.com.
What integrations does Bitrix24 support?
Documented integrations and ecosystem items include Email integration, Telephony and call tracking, WhatsApp and messaging (listed on paid plans), Online store and website builder, Web forms, REST API (reported). API details: Bitrix24 is described by third parties as offering REST API access and integrations; details were not reviewed.
What are the limitations of Bitrix24?
User caps of 5, 50 and 100 force an upgrade when headcount passes each limit. The free plan is limited in users and CRM features, and storage is only 5 GB. Sources describe the free plan as unlimited users in older articles and as 1 to 2 users now, so limits should be confirmed.
Which platforms does Bitrix24 run on?
Bitrix24 is documented as available on: Web, Cloud, On-premise (separate licence).
When was the Bitrix24 profile last verified?
Sources for this profile were last reviewed on 23 Oct 2026. 5 sources are listed under Sources, and prices and plans can change, so confirm with the vendor.
Where this information comes from.
- Bitrix24 plans and pricing Bitrix24 Official Accessed 23 Oct 2026
- Bitrix24 prices (EU) Bitrix24 Official Accessed 23 Oct 2026
- Bitrix24 pricing and purchasing data Vendr Third-party Accessed 23 Oct 2026
- Bitrix24 CRM pricing 2026 CostBench Third-party Accessed 23 Oct 2026
- Bitrix24 pricing guide 2026 SchedulingKit Third-party Accessed 23 Oct 2026
Further official pages: Bitrix24 pricing (external)
Basic and Standard prices, user caps and Professional's user and storage limits were checked against Bitrix24's own price pages on 23 Oct 2026. Professional and Enterprise prices and the Enterprise user cap come from independent trackers, and the free plan's user limit varies between sources. Product behaviour was not tested.
Stack18 has not tested this product or received anything from the vendor for this profile. Editorial summaries of vendor information are not endorsements. Confirm details with the vendor before buying.
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