Vtiger CRM
An all-in-one CRM with sales, marketing, help desk, projects and inventory in one suite, a free plan for 10 users, Calculus AI from $12 per user and cheaper Single App seats.
- Free plan
- Free trial
- Per-seat pricing
- Cloud
- AI features
- Vendor-sourced
- Verified 23 Oct 2026Sources are dated on this profile
- 7 sourcesLinked, typed and dated
- Vendor and official documentationHow this profile was compiled
- Not an endorsementStack18 has not tested this product
What is Vtiger CRM?
Vtiger CRM is an all-in-one CRM suite that combines sales, marketing automation, a help desk, projects and inventory. It has a free One Pilot plan for up to 10 users and 3,000 records, and paid plans per user per month billed annually: One Growth ($12), One Professional ($30), One Enterprise ($42) and One AI ($50), with Single App seats at $20, $30 and $38. Monthly billing is $15, $42, $58 and $66.
- Best forTeams under 15 that want AI-assisted CRM at a low price
- Team size fitSmall teams, Mid-size teams
- PricingOne Pilot is free for up to 10 users and 3,000 records. Per user per month billed annually: Growth $12, Professional $30, Enterprise $42, One AI $50; monthly billing is $15, $42, $58 and $66. Single App seats $20, $30 and $38. Free plan available.
- Main limitationGrowth is capped at 15 users and 100,000 records, so growth forces a jump to $30 per user.
- AlternativesZoho CRM, HubSpot, Freshsales, Bitrix24, SugarCRM
Vtiger CRM overview: who it is for and what it does.
Vtiger grew out of an open-source CRM heritage and now sells a cloud suite called Vtiger One that covers the customer lifecycle in a single database. Its pricing page describes One Pilot as a forever-free plan for companies starting their CRM journey, with up to 10 users and 3,000 records, and each paid tier layering on more users, records and capabilities. Prospeo's 2026 comparisons describe it as a focused CRM for teams under 15 that want simplicity, responsive support and Calculus AI starting at $12 per user per month, and credit it with serving more than 300,000 customers.
The plans scale on three axes: users, records and AI. One Growth ($12 annual, $15 monthly) caps at 15 users and 100,000 records and adds predictive and generative AI, natural language querying, a chatbot, multiple pipelines, lead auto-assignment and email limits. One Professional ($30 annual, $42 monthly) and One Enterprise ($42 annual, $58 monthly) have unlimited users and records, with Professional adding profile and lead scoring, sales forecasting and quotas, and Enterprise adding multi-currency, internal ticketing, work orders and advanced project and inventory features. One AI ($50 annual, $66 monthly) adds enterprise-grade predictive and generative AI, voice assistants integration, an AI prompt builder, AI query analytics and AI bot management. Storage rises from 3 GB on Pilot to 10, 25, 50 and 100 GB.
Single App User seats are Vtiger's distinctive cost lever: a user with full access to one app (Sales, Marketing, Help Desk, Projects or Inventory) and view-only access to the rest costs $20, $30 or $38 per month instead of $30, $42 or $50. Buyers should note the monthly-to-annual gap of about 40 percent on Professional, the 15-user cap on Growth, and that Vtiger's integration ecosystem is smaller than Zoho's 1,100-plus integrations. Older articles quote Growth at $20 per user or the free plan at 15 users, which do not match Vtiger's current pages.
Main problem it solves
Gives small and mid-size teams one CRM database for sales, marketing, support and projects, with AI included from the first paid tier and cheaper seats for single-app users.
Typical customer segment
Small and mid-size businesses, especially teams under 15 and companies that want sales, marketing and help desk in one system.
Target users
- Small sales teams that want AI-assisted CRM at $12 per user
- Teams that need a help desk and CRM in one suite
- Operations teams that mix full CRM users with single-app users
- Businesses that want a free CRM for up to 10 users
Primary use cases
- Lead and contact management
- Multi-pipeline sales tracking
- Marketing automation and campaigns
- Help desk ticketing
- Project and inventory management
- AI-assisted querying and chatbots
What makes it distinct
- Single App User seats that cut cost for support-only or marketing-only staff
- Calculus AI included from the $12 Growth plan
- Free plan with 10 users and 3,000 records
- Sales, marketing, help desk, projects and inventory in one suite
Vtiger CRM features explained.
CRM and sales
- Leads, contacts and organisations
- One Pilot includes lead and contact management, One View, idle alerts and duplicate prevention for up to 10 users and 3,000 records.
- Multiple pipelines and lead assignment
- Growth adds multiple pipelines and lead auto-assignment for up to 15 users and 100,000 records.
- Scoring and forecasting
- Professional adds profile and lead scoring and sales forecasting with quotas.
- Enterprise sales tools
- Enterprise adds multi-currency, internal ticketing and work order management.
Marketing, service and projects
- Marketing and campaigns
- Pilot includes basic marketing, autoresponders and campaign reports, with higher email limits on paid plans.
- Help desk and ticketing
- A help desk and ticketing module is part of the suite, with internal ticketing added on Enterprise.
- Projects and inventory
- Projects, project templates, time tracking and inventory are included across the suite, with advanced options on Enterprise.
- Single App Users
- Single App seats give full access to one app and view-only access to the others at $20, $30 or $38 per month.
Calculus AI
- Predictive and generative AI
- Growth and above include predictive and generative AI, natural language querying and a chatbot.
- AI prompt builder and voice
- One AI adds an AI prompt builder and voice assistants integration.
- AI query analytics and bot management
- One AI includes AI query analytics and AI bot management.
- Storage by plan
- Storage is 3 GB on Pilot and 10, 25, 50 and 100 GB on Growth, Professional, Enterprise and One AI.
Vtiger CRM pricing and plans.
Prices from a vendor-published source. Checked 23 Oct 2026 against Vtiger · Prospeo · Capterra.
Pricing model
Per user per month by plan (One Pilot, Growth, Professional, Enterprise, One AI) with lower annual rates, Single App User seats and free trial; local taxes added.
Free plan
Yes
Free trial
Yes
Vtiger CRM plans and prices (USD)
One Pilot
$0 for up to 10 users
Not applicable
3,000 records, 3 GB storage, core lead and contact management, One View, idle alerts, email and phone integration and mobile app.
One Growth
$12 per user per month billed annually; $15 billed monthly
Annual or monthly
Up to 15 users, 100,000 records, 10 GB storage, AI features, multiple pipelines and lead auto-assignment.
One Professional
$30 per user per month billed annually ($20 Single App); $42 billed monthly
Annual or monthly
Unlimited users and records, 25 GB storage, lead scoring, sales forecasting, invoicing and quotas.
One Enterprise
$42 per user per month billed annually ($30 Single App); $58 billed monthly
Annual or monthly
50 GB storage, multi-currency, internal ticketing, work orders, advanced project and inventory features.
One AI
$50 per user per month billed annually ($38 Single App); $66 billed monthly
Annual or monthly
100 GB storage, predictive and generative AI, voice assistants, AI prompt builder, AI query analytics and bot management.
Plan prices, limits and the free plan are from Vtiger's own pricing pages and match independent comparisons (TechRepublic, Prospeo, Capterra, Fitgap). Monthly prices of $15, $42, $58 and $66 come from Prospeo and TechRepublic. TechRepublic lists the free plan at 15 users and Subger lists Growth at $20, which conflict with Vtiger's current 10-user and $12 figures. Local taxes are added to the prices. Vtiger sometimes offers promo codes that save up to 25 percent on higher plans.
Prices change. Confirm current plans and terms on the vendor's site before you decide.
Visit official website (external) ↗See alternativesVtiger CRM integrations, API and platforms.
Important integrations
- Email and phone integration
- Zoom and Google Meet
- Voice assistants integration (One AI)
- Mobile app
- Third-party integrations (smaller ecosystem than Zoho)
Supported platforms
- Web
- Mobile app
API
API and marketplace details were not reviewed in the sources used.
Data import and export
Import and export options were not separately reviewed.
Prospeo describes Vtiger as having limited integrations compared with Zoho CRM. Individual integrations were not tested.
Balanced and sourced.
Each point cites a source. Editorial summaries are not customer reviews.
Strengths
- The free One Pilot plan supports 10 users and 3,000 records, with no credit card required for trials. [1]
- Calculus AI features are included from the $12 Growth plan, far below the price of comparable AI tiers elsewhere. [3]
- Single App User seats at $20 to $38 cut costs for support-only or marketing-only staff. [3]
- Sales, marketing, help desk, projects and inventory sit in one suite. [1]
- Unlimited users and records start at the $30 Professional plan. [5]
Limitations
- Growth is capped at 15 users and 100,000 records, so growth forces a jump to $30 per user. [3]
- Monthly billing costs about 40 percent more than annual billing on Professional. [4]
- The integration ecosystem is smaller than Zoho CRM's. [3]
- The free plan is limited to 10 users and 3,000 records, which most growing teams outgrow. [4]
- Older articles quote different prices and free-plan limits, which can mislead comparison shopping. [7]
Best for
- Teams under 15 that want AI-assisted CRM at a low price
- Teams that need CRM and help desk in one database
- Companies that can use Single App seats to cut costs
May be less suited to
- Teams that rely on a large integration marketplace
- Very large enterprises needing the deepest customisation
Alternatives to Vtiger CRM.
Zoho CRM
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Explore →Related productFreshsales
A sales CRM from Freshworks with a free plan for three users, built-in phone and email, and Freddy AI…
Explore →Related productBitrix24
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Explore →Related productSugarCRM
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Explore →Vtiger CRM compared with similar crm software.
Summaries come from each profile. This is a side-by-side aid, not a ranking.
| Product | Pricing model | Free plan | Customisation | Automation | AI features |
|---|---|---|---|---|---|
| Vtiger CRM | Per user by plan; cheaper Single App seats | Yes (10 users, 3,000 records) | Custom modules and fields; storage by plan | Lead auto-assignment and workflows from Growth | Calculus AI from Growth; One AI suite |
| Agile CRM | Per user by plan; discounts for longer terms | Yes (10 users, 1,000 contacts) | Plugins and API limits by plan | 1, 5, 10 and unlimited rules by plan | None documented |
| Attio | Per seat by plan; AI and workflow usage on credits | Yes, up to 3 seats | Custom objects and relationship attributes | Workflows on credits; sequences from Pro | Ask Attio, agents and call recording |
| Bigin by Zoho CRM | Per user by plan; record limits by plan | Yes (1 user, 500 records) | Tiered custom fields per module (10, 25, 50) | Workflow rules per module by plan | Writing assistant and summaries from Premier |
| Bitrix24 | Flat price per organisation with user cap | Yes (1 to 2 users) | Custom fields, pipelines and workflows | Workflow automation from Professional | AI-powered sales (Professional) |
| Capsule CRM | Per user by plan; optional Marketing add-on | Yes (2 users, 250 contacts) | Custom fields, milestones and task types; quotas rise by plan | Workflow automation from Growth | AI pipeline generator, summaries and enrichment |
Vtiger CRM head-to-head.
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Join the discussion.
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Vtiger CRM questions and answers
What is Vtiger CRM?
Vtiger CRM is an all-in-one CRM suite combining sales, marketing automation, a help desk, projects and inventory, with Calculus AI features, offered in a free One Pilot plan and paid One plans.
How much does Vtiger cost?
Vtiger's One Growth costs $12, One Professional $30, One Enterprise $42 and One AI $50 per user per month billed annually. Monthly billing is $15, $42, $58 and $66. One Pilot is free.
Is Vtiger CRM free?
Yes. One Pilot is free forever for up to 10 users and 3,000 records, with core lead and contact management, One View, idle alerts and a mobile app.
What are Vtiger Single App User seats?
Single App Users have full access to one app (Sales, Marketing, Help Desk, Projects or Inventory) and view-only access to the others, at $20 on Professional, $30 on Enterprise and $38 on One AI.
Does Vtiger have AI features?
Yes. Calculus AI (predictive and generative AI, natural language querying and a chatbot) starts on One Growth at $12, and One AI adds an AI prompt builder, voice assistants, query analytics and bot management.
What is the difference between Vtiger Growth and Professional?
Growth caps at 15 users and 100,000 records. Professional removes those caps and adds lead and profile scoring, sales forecasting and quotas.
Does Vtiger offer a free trial?
Yes. Vtiger offers a free trial with no credit card required in addition to the free One Pilot plan.
What are alternatives to Vtiger?
Common alternatives include Zoho CRM, HubSpot, Freshsales, Bitrix24 and SugarCRM.
What integrations does Vtiger CRM support?
Documented integrations and ecosystem items include Email and phone integration, Zoom and Google Meet, Voice assistants integration (One AI), Mobile app, Third-party integrations (smaller ecosystem than Zoho). API details: API and marketplace details were not reviewed in the sources used.
What are the limitations of Vtiger CRM?
Growth is capped at 15 users and 100,000 records, so growth forces a jump to $30 per user. Monthly billing costs about 40 percent more than annual billing on Professional. The integration ecosystem is smaller than Zoho CRM's.
Which platforms does Vtiger CRM run on?
Vtiger CRM is documented as available on: Web, Mobile app.
When was the Vtiger CRM profile last verified?
Sources for this profile were last reviewed on 23 Oct 2026. 7 sources are listed under Sources, and prices and plans can change, so confirm with the vendor.
Where this information comes from.
- Vtiger pricing Vtiger Official Accessed 23 Oct 2026
- Vtiger One pricing (Single App Users) Vtiger Official Accessed 23 Oct 2026
- Vtiger CRM vs Zoho CRM: honest comparison (2026) Prospeo Third-party Accessed 23 Oct 2026
- Vtiger CRM pricing, reviews, pros and cons (2026) Prospeo Third-party Accessed 23 Oct 2026
- SuiteCRM vs Vtiger CRM: honest comparison (2026) Prospeo Third-party Accessed 23 Oct 2026
- Vtiger CRM pricing 2026 Capterra Third-party Accessed 23 Oct 2026
- Vtiger CRM review: features, pricing and alternatives TechRepublic Third-party Accessed 23 Oct 2026
Further official pages: Vtiger pricing (external)
Plan names, the free plan limits, Growth's 15-user and 100,000-record caps and Single App prices were checked against Vtiger's own pricing pages on 23 Oct 2026 and matched by independent comparisons. Monthly prices come from third-party sources, and older articles quote superseded figures. Product behaviour was not tested.
Stack18 has not tested this product or received anything from the vendor for this profile. Editorial summaries of vendor information are not endorsements. Confirm details with the vendor before buying.
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