tawk.to
A free live chat platform with unlimited agents and chats, plus ticketing, a knowledge base and a CRM, monetised through optional add-ons for branding removal, AI and hired agents.
- Free plan
- Usage-based elements
- Cloud
- AI features
- Independent sources
- Verified 23 Oct 2026Sources are dated on this profile
- 5 sourcesLinked, typed and dated
- Independent third-party sourcesHow this profile was compiled
- Not an endorsementStack18 has not tested this product
What is tawk.to?
tawk.to is a live chat and customer messaging platform whose core product is free with unlimited agents, chats and websites. It includes live chat, ticketing, a hosted knowledge base, a contacts CRM and mobile apps. It earns revenue from optional add-ons: branding removal (reported at $29 per month billed annually), AI Assist from about $29 per month for 1,000 AI messages, voice and video, and hired chat agents at about $1 per hour.
- Best forSmall businesses and startups that want free live chat with unlimited agents
- Team size fitSmall teams, Mid-size teams
- PricingCore live chat, ticketing, knowledge base and CRM are free with unlimited agents. Reported add-ons: Remove Branding $29/month (annual), AI Assist from $29/month, voice from $49, hired agents about $1/hour. Free plan available.
- Main limitationThe free plan shows tawk.to branding, and removing it is a paid add-on of about $29 per month billed annually.
- AlternativesTidio, Crisp, LiveChat, Chatwoot, Freshdesk
tawk.to overview: who it is for and what it does.
tawk.to, founded in 2012 and described as privately held and bootstrapped, offers one of the most generous free tiers in customer support software. Independent 2026 reviews agree that the core product has no limit on agents, conversations, chat history or websites, and includes a ticketing system that turns emails into a shared queue, a knowledge base, a contacts CRM, visitor monitoring with geolocation and apps for iOS, Android, Windows and Mac. Integrations cited by reviewers include WordPress, Shopify, Magento and Joomla.
The company monetises through four optional paid add-ons billed per property: Remove Branding, AI Assist, voice and video, and hired agents. Reported 2026 prices are $29 per month billed annually ($39 monthly) to remove the tawk.to badge, AI Assist from $29 per month for 1,000 AI messages scaling to about $99 for 5,000 and $399 for 20,000, voice agents from about $49 plus call usage, and human chat agents at roughly $1 per hour. AI Assist includes a free tier for limited volume and answers from your knowledge base, with human handoff.
Because the add-ons stack, the all-in cost can exceed the headline: a team that wants AI and a branded widget could pay about $58 to $68 per month, which is why comparison sites note that the real cost is higher than $0. Older articles quote $19 per month for branding removal, so check the date of any source. The platform suits small businesses, startups and agencies that need free chat with no agent limits; teams that need deeper ticketing, SLAs, reporting or white-glove support may outgrow it.
Main problem it solves
Gives small businesses a free, unlimited live chat and ticketing platform so they can talk to website visitors without paying per agent or per conversation.
Typical customer segment
Small businesses, startups, agencies and ecommerce sites that want free live chat with unlimited agents.
Target users
- Small businesses that need free live chat
- Startups and agencies running many client sites
- Support teams that want a free ticketing and knowledge base
- Ecommerce stores on WordPress, Shopify or Magento
Primary use cases
- Website live chat
- Email-to-ticket support queue
- Self-service knowledge base
- Visitor monitoring and lead capture
- AI-assisted answers from a knowledge base
- Outsourced chat coverage with hired agents
What makes it distinct
- Free forever core product with unlimited agents, chats and websites
- Ticketing, knowledge base and CRM bundled in the free plan
- Marketplace for hired live chat agents and virtual assistants
- AI Assist add-on with a free usage tier
tawk.to features explained.
Core chat and support (free)
- Live chat with unlimited agents
- The free plan includes live chat with unlimited agents, chat volume, chat history and websites, with no credit card required.
- Ticketing system
- A ticketing system converts emails into a shared support queue for teams.
- Knowledge base
- A hosted knowledge base supports self-service answers and can also feed the AI Assist add-on.
- Contacts CRM and visitor monitoring
- A contacts CRM stores customer records, and visitor monitoring shows who is on your site with geolocation.
Apps and widget
- Mobile and desktop apps
- Agents can reply from iOS, Android, Windows and Mac apps, according to independent summaries.
- Customisable chat widget
- The widget can be customised for colours, text and placement, although full branding control needs the paid Remove Branding add-on.
- Chat pages and basic reporting
- Hosted chat pages and basic reporting are included for free.
- Platform integrations
- Reviewers cite integrations for WordPress, Shopify, Magento and Joomla.
Paid add-ons
- Remove Branding
- Removes the Powered by tawk.to badge, reported at $29 per month billed annually or $39 monthly per property in 2026, versus $19 in older sources.
- AI Assist
- An AI agent answers from your knowledge base with AI workflows and human handoff, priced from about $29 per month for 1,000 messages with a free tier for limited volume.
- Voice and video
- Voice agents are reported from about $49 per month plus call usage, and an older video, voice and screen-sharing add-on was listed at $29.
- Hired agents and virtual assistants
- tawk.to sells outsourced human chat agents at around $1 per hour to cover your widget.
tawk.to pricing and plans.
Figures reported consistently by independent sources; vendor page not reviewed directly. Checked 23 Oct 2026 against Macha · Chatim · HelpYap.
Pricing model
Free core product with unlimited agents; optional paid add-ons billed per property (branding removal, AI Assist, voice and video) and a hired agents service.
Free plan
Yes
Free trial
Not documented
tawk.to plans and prices (USD)
Free
$0
Not applicable
Unlimited agents, chats, history and websites; live chat, ticketing, knowledge base, contacts CRM and apps; tawk.to branding shown.
Remove Branding (add-on)
$29 per month billed annually; $39 billed monthly (reported)
Per property
Removes the Powered by tawk.to badge; older articles quote $19 per month.
AI Assist (add-on)
From $29 per month for 1,000 AI messages; about $99 for 5,000 and $399 for 20,000 (reported)
Monthly
AI answers from your knowledge base; includes a free tier for limited volume.
Voice agents (add-on)
From about $49 per month plus call usage (reported)
Monthly
Voice support add-on billed per property.
Hired chat agents
About $1 per hour (reported)
Hourly
Outsourced human agents and virtual assistants staff your chat.
tawk.to's pricing page lists the core as free and does not publish add-on amounts in plain text, so add-on prices come from independent 2026 sources (Macha, Chatim, HelpYap and AI Productivity), which agree on $29 for annual branding removal and AI Assist from $29. Older sources and review sites list branding removal at $19 per month and AI Assist at $29, and one German source quotes $39 per property. Add-ons are billed per property (website), so costs multiply across sites.
Prices change. Confirm current plans and terms on the vendor's site before you decide.
Visit official website (external) ↗See alternativestawk.to integrations, API and platforms.
Important integrations
- WordPress
- Shopify
- Magento
- Joomla
- Knowledge base integration for AI Assist
- iOS, Android, Windows and Mac apps
Supported platforms
- Web
- iOS app
- Android app
- Windows app
- Mac app
API
Integration and API details were not reviewed; reviewers note that advanced integrations or API access are limited on the free plan.
Data import and export
Import and export tools were not separately reviewed.
Integrations were identified from third-party reviews and not tested.
Balanced and sourced.
Each point cites a source. Editorial summaries are not customer reviews.
Strengths
- The core product is free with no limit on agents, conversations, history or websites. [1]
- Ticketing, a knowledge base and a contacts CRM are bundled into the free plan. [2]
- AI Assist offers a free tier for limited volume and paid tiers from $29 per month. [1]
- Hired agents let small teams outsource chat coverage at about $1 per hour. [3]
- Apps for iOS, Android, Windows and Mac let agents respond from any device. [2]
Limitations
- The free plan shows tawk.to branding, and removing it is a paid add-on of about $29 per month billed annually. [1]
- AI Assist is a separate paid add-on priced by message volume, so AI costs scale with usage. [2]
- Add-ons are billed per property, which multiplies costs across several websites. [1]
- Advanced integrations, API access and enterprise features are limited compared with paid help desks. [3]
- Older articles quote lower add-on prices, so cost comparisons should check the date. [2]
Best for
- Small businesses and startups that want free live chat with unlimited agents
- Agencies that manage chat for several small sites
- Teams that want to start free and add AI later
May be less suited to
- Teams that need advanced ticketing, SLAs and deep reporting
- Brands that need a white-labelled widget without add-on fees
Alternatives to tawk.to.
Tidio
A live chat, chatbot and helpdesk platform for small and online businesses, priced by billable conversations…
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Explore →tawk.to compared with similar customer support software.
Summaries come from each profile. This is a side-by-side aid, not a ranking.
| Product | Pricing model | Free plan | Channels | Automation | AI features |
|---|---|---|---|---|---|
| tawk.to | Free core; paid add-ons per property and AI by volume | Yes (unlimited agents) | Website live chat, tickets and knowledge base | Triggers and AI Assist (add-on) | AI Assist add-on from $29 per month |
| Chatwoot | Per agent by plan; Captain AI credits (usage-based) | Yes (Hacker, 2 agents) and free self-hosted edition | Live chat on free plan; all channels on paid plans | Automation rules and teams from Business | Captain AI assistant, copilot and triage (credits) |
| Crisp | Flat monthly price per workspace | Yes, 2 seats | Live chat and shared email inbox; omnichannel inbox on Essentials | Chat triggers and workflow builder (Essentials) | AI chatbot on Essentials and Plus, with usage limits |
| Freshchat | Per agent by plan; Freddy AI Agent billed per session | Yes (up to 10 agents) | Web chat free; WhatsApp, Messenger and others from Growth | Assignment rules, routing and workflows from Growth | Freddy AI Agent (sessions) and Copilot (add-on) |
| Freshdesk | Per agent per month; AI sessions extra | Free Program: 1-2 agents for 6 months | Email-first; multichannel via Omni | Automation and SLAs from Growth | Freddy AI Copilot and AI Agent add-ons |
| Freshservice | Per agent by plan; Freddy AI and Business Agent add-ons | No; 14-day trial | Service portal, email and chat for ITSM | Workflow and orchestration (metered by plan) | Freddy AI Copilot (add-on) and AI Agent (Enterprise) |
tawk.to head-to-head.
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tawk.to questions and answers
What is tawk.to?
tawk.to is a live chat and customer support platform whose core product is free. It includes live chat, ticketing, a knowledge base, a contacts CRM and mobile apps, with optional paid add-ons.
Is tawk.to really free?
Yes. The core product is free with unlimited agents, chats, chat history and websites, and no credit card is required. Costs come from optional add-ons such as branding removal, AI Assist and hired agents.
How much does tawk.to cost to remove branding?
2026 sources report Remove Branding at $29 per month billed annually ($39 billed monthly) per property. Older articles quote $19 per month, so check the current price in your dashboard.
How much does tawk.to AI Assist cost?
Reported pricing starts at about $29 per month for 1,000 AI messages, with higher tiers around $99 for 5,000 and $399 for 20,000. AI Assist also has a free tier for limited volume.
Does tawk.to have unlimited agents?
Yes. tawk.to does not limit the number of agents, conversations or websites on the free plan.
What are tawk.to hired agents?
tawk.to offers a service where outsourced human chat agents and virtual assistants answer chats on your site, reported at about $1 per hour.
Does tawk.to have a mobile app?
Yes. Independent summaries list tawk.to apps for iOS, Android, Windows and Mac.
What are alternatives to tawk.to?
Common alternatives include Tidio, Crisp, LiveChat, Chatwoot and Freshdesk. Tidio and Crisp also offer free plans with limits.
What integrations does tawk.to support?
Documented integrations and ecosystem items include WordPress, Shopify, Magento, Joomla, Knowledge base integration for AI Assist, iOS, Android, Windows and Mac apps. API details: Integration and API details were not reviewed; reviewers note that advanced integrations or API access are limited on the free plan.
What are the limitations of tawk.to?
The free plan shows tawk.to branding, and removing it is a paid add-on of about $29 per month billed annually. AI Assist is a separate paid add-on priced by message volume, so AI costs scale with usage. Add-ons are billed per property, which multiplies costs across several websites.
Which platforms does tawk.to run on?
tawk.to is documented as available on: Web, iOS app, Android app, Windows app, Mac app.
When was the tawk.to profile last verified?
Sources for this profile were last reviewed on 23 Oct 2026. 5 sources are listed under Sources, and prices and plans can change, so confirm with the vendor.
Where this information comes from.
- Is tawk.to really free in 2026? Add-on costs and the best alternatives Macha Third-party Accessed 23 Oct 2026
- Tawk.to vs Tidio Chatim Third-party Accessed 23 Oct 2026
- The best free live chat widgets in 2026 HelpYap Third-party Accessed 23 Oct 2026
- Tawk.to pricing 2026 AI Productivity Third-party Accessed 23 Oct 2026
- tawk.to review Tidio Third-party Accessed 23 Oct 2026
Secondary-source profile. Vendor pages were not reviewed directly for this profile. Facts and prices are corroborated across independent third-party sources and may differ from the vendor's current pages. Confirm with the vendor before buying.
tawk.to's own pages were not retrieved as text, so this profile relies on five independent 2026 sources that agree the core is free and that add-ons are billed per property. Add-on prices vary by source and date and are marked reported. Confirm current add-on prices in the tawk.to dashboard. Product behaviour was not tested.
Stack18 has not tested this product or received anything from the vendor for this profile. Editorial summaries of vendor information are not endorsements. Confirm details with the vendor before buying.
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