LiveChat
Live chat software for websites and online stores that combines a chat widget, ticketing, routing, reports and AI assistance, priced per agent per month.
- Free trial
- Per-seat pricing
- Cloud
- AI features
- Vendor-sourced
- Verified 23 Oct 2026Sources are dated on this profile
- 4 sourcesLinked, typed and dated
- Vendor and official documentationHow this profile was compiled
- Not an endorsementStack18 has not tested this product
What is LiveChat?
LiveChat is a customer service tool from Text, Inc. that lets support and sales teams chat with website visitors in real time, manage tickets and run reports. It is sold per agent on Starter ($19), Team ($49) and Business ($79) plans billed annually, plus a custom Enterprise plan, and offers a 14-day free trial with no card required. A separate AI customer service agent, ChatBot.com and KnowledgeBase products extend it.
- Best forSmall and mid-size teams that want dependable website chat
- Team size fitSmall teams, Mid-size teams
- PricingNo free plan. On annual billing, Starter $19, Team $49 and Business $79 per agent per month; Enterprise is custom. 14-day free trial, no card required. Monthly billing is reported at about $25, $59 and $89.
- Main limitationThere is no permanent free plan, so teams pay from the first agent after the trial.
- AlternativesIntercom, Zendesk, Tidio, Crisp, Freshdesk
LiveChat overview: who it is for and what it does.
LiveChat is one of the longest-running live chat products, now operated by Text, Inc. alongside sister products such as ChatBot.com, KnowledgeBase and HelpDesk. Teams install a chat widget on a website, store or app, then answer visitors from web, desktop and mobile agent apps. Automated greetings and manual invitations engage visitors, the widget can be restyled with colours, themes, a logo and language, and offline mode lets visitors leave messages after hours. Its focus is conversational support and sales for B2B SaaS companies and ecommerce stores rather than a full multi-department service desk.
Plans scale by team features. Starter suits small teams with the core widget, ticketing and a daily activity summary. Team adds weekly insights, a dashboard, chat statistics, tag reports, campaign conversion reports and report filtering by agent, group or tag. Business adds on-demand and scheduled reports, exports and agent performance, chat duration and staffing prediction reports, while Enterprise adds a dedicated key account manager. LiveChat's help center says the free trial mirrors the Team plan and allows up to 100 agents.
The number on the pricing page is not always the whole cost. Per-agent billing grows with headcount, the chatbot product is billed separately, and extra channels such as WhatsApp, SMS or Messenger come from integrations and the marketplace. Older guides still list prices of $20, $41 and $59 per agent, and monthly billing is reported at about $25, $59 and $89, so always compare the billing term. Independent sources describe LiveChat as mid-market priced, which suits teams that need dependable website chat more than deep ticketing or knowledge-base tooling.
Main problem it solves
Lets small and mid-size teams answer website visitors instantly, turn conversations into tickets, and measure support performance without deploying a full help desk suite.
Typical customer segment
Small and mid-size support and sales teams, ecommerce stores and B2B SaaS companies that want real-time website chat.
Target users
- Customer support agents handling website chats
- Ecommerce stores that want to convert browsing visitors into orders
- Sales teams qualifying inbound leads from websites
- Support managers who need chat reports and staffing predictions
Primary use cases
- Website live chat
- Pre-sales questions and lead generation
- Chat-to-ticket workflows
- Automated greetings and targeted messages
- AI-assisted customer service
- Agent performance and staffing reports
What makes it distinct
- Dedicated live chat focus with web, desktop and mobile agent apps
- Trial that mirrors the Team plan and allows up to 100 agents
- Integrations for Shopify, WordPress, WooCommerce, BigCommerce, Squarespace and Webflow
- Separate ChatBot.com, KnowledgeBase and AI agent products from the same company
LiveChat features explained.
Chat, tickets and engagement
- Website chat widget
- A customisable chat widget supports colour schemes, pre-made themes, a custom logo, positioning and widget language, and works on websites, stores and apps.
- Greetings and visitor invitations
- Automated greetings fire when conditions are met, and agents can manually invite visitors they see browsing the site.
- Ticketing and offline messages
- Ticketing is available from the Starter plan, and offline mode lets visitors leave messages that agents answer later from the Chats section.
- Agent apps
- LiveChat provides a web app, Mac and Windows desktop apps and iOS and Android apps for answering chats.
Reporting and management
- Daily summary
- Every plan receives a daily email summary of agent activity.
- Dashboard, insights and chat statistics
- Team, Business and Enterprise add insights on trending questions, a dashboard, chat statistics, tag usage and campaign conversion reports, all filterable by agent, group or tag.
- On-demand and agent reports
- Business and Enterprise add on-demand and scheduled reports with export, plus agent activity, agent performance, chat duration, chat response and staffing prediction reports.
- Roles, groups and routing
- Agents can be organised into groups, and higher plans add routing rules, chat takeover and a work scheduler according to independent plan summaries.
AI and channels
- AI customer service agent
- LiveChat lists an AI customer service agent and AI live chat features, with ChatBot.com offered as a separate paid product.
- Text intelligence and AI assistance
- Independent guides describe text intelligence and AI assistant features for agents, with scope varying by plan.
- Messaging channels
- Beyond website chat, LiveChat connects to WhatsApp, Facebook Messenger and other channels through integrations and its marketplace.
- KnowledgeBase
- A KnowledgeBase product from the same vendor supports self-service answers alongside chat.
LiveChat pricing and plans.
Prices from a vendor-published source. Checked 23 Oct 2026 against LiveChat · HelpYap · CostBench.
Pricing model
Per agent per month by plan (Starter, Team, Business, Enterprise), with discounts for annual billing; ChatBot.com and some channels and add-ons are billed separately.
Free plan
No
Free trial
Yes
LiveChat plans and prices (USD)
Starter
$19 per agent per month billed annually (about $25 billed monthly)
Annual or monthly
For small teams and startups: chat widget, ticketing and a daily summary; reported 60-day chat history.
Team
$49 per agent per month billed annually (about $59 billed monthly)
Annual or monthly
Team features including insights, dashboard, chat statistics, tag usage and campaign conversion reports with report filters.
Business
$79 per agent per month billed annually (about $89 billed monthly)
Annual or monthly
Advanced reporting with on-demand and scheduled reports, exports and expanded management options.
Enterprise
Custom pricing
Custom
For large businesses that need a dedicated key account manager.
Annual-billing prices are from LiveChat's help center (updated 13 Mar 2026) and match a July 2026 pricing check by HelpYap. Monthly-billing figures come from third-party trackers (CostBench and AI Productivity) and are reported rather than verified. Older guides quote $20, $41 and $59 per agent, which reflect a previous price list. LiveChat's refund policy states that cancelling is free but credit from processed payments is not refunded. ChatBot.com is a separate subscription, reported from about $52 per month.
Prices change. Confirm current plans and terms on the vendor's site before you decide.
Visit official website (external) ↗See alternativesLiveChat integrations, API and platforms.
Important integrations
- Shopify
- WordPress and WooCommerce
- BigCommerce
- Squarespace and Webflow
- Facebook Messenger
- ChatBot.com
- KnowledgeBase
Supported platforms
- Web
- Windows
- Mac
- iOS
- Android
API
LiveChat publishes developer resources on GitHub for building custom apps and integrations.
Data import and export
Business and Enterprise plans can export reports to a file; other import and export options were not reviewed.
Integrations and marketplace apps were not tested. Some channels and add-ons carry separate fees according to independent guides.
Balanced and sourced.
Each point cites a source. Editorial summaries are not customer reviews.
Strengths
- Official pricing is clear per agent, with a 14-day trial that matches the Team plan and needs no card. [1]
- Web, Mac, Windows, iOS and Android agent apps support chat from any device. [1]
- Detailed reporting, including agent performance and staffing prediction, is available on Business and Enterprise. [1]
- Widget customisation, automated greetings and offline messages cover core website chat needs. [1]
- Ecommerce and CMS integrations cover Shopify, WooCommerce, BigCommerce, WordPress, Squarespace and Webflow. [1]
Limitations
- There is no permanent free plan, so teams pay from the first agent after the trial. [3]
- Per-agent pricing grows with headcount, and the headline price rarely matches the total once add-ons and channels are included. [4]
- The chatbot is a separate product billed independently, starting from about $52 per month. [2]
- Reporting beyond the daily summary needs the Team plan, and on-demand reports and exports need Business. [1]
- Older guides list different prices, so comparisons should check the billing term and date. [4]
Best for
- Small and mid-size teams that want dependable website chat
- Ecommerce stores and SaaS sites that convert visitors through live conversations
- Teams that want chat reporting and staffing insights
May be less suited to
- Teams that need a full omnichannel help desk with deep knowledge-base and SLA management
- Very small teams that want a free plan
Alternatives to LiveChat.
Intercom
A customer service platform with a shared inbox, Messenger and help center, plus the Fin AI Agent billed per…
Explore →Related productZendesk
A customer service platform with ticketing and omnichannel Suite plans priced per agent, and AI agents…
Explore →Related productTidio
A live chat, chatbot and helpdesk platform for small and online businesses, priced by billable conversations…
Explore →Related productCrisp
A customer messaging and support platform sold as flat monthly plans per workspace rather than per agent…
Explore →Related productFreshdesk
A cloud customer support platform from Freshworks with Growth, Pro and Enterprise plans per agent, a limited…
Explore →LiveChat compared with similar customer support software.
Summaries come from each profile. This is a side-by-side aid, not a ranking.
| Product | Pricing model | Free plan | Channels | Automation | AI features |
|---|---|---|---|---|---|
| LiveChat | Per agent by plan; chatbot billed separately | No; 14-day trial | Website chat, ticketing, WhatsApp and Messenger via integrations | Greetings, routing rules and chatbot add-on | AI customer service agent and text intelligence |
| Chatwoot | Per agent by plan; Captain AI credits (usage-based) | Yes (Hacker, 2 agents) and free self-hosted edition | Live chat on free plan; all channels on paid plans | Automation rules and teams from Business | Captain AI assistant, copilot and triage (credits) |
| Crisp | Flat monthly price per workspace | Yes, 2 seats | Live chat and shared email inbox; omnichannel inbox on Essentials | Chat triggers and workflow builder (Essentials) | AI chatbot on Essentials and Plus, with usage limits |
| Freshchat | Per agent by plan; Freddy AI Agent billed per session | Yes (up to 10 agents) | Web chat free; WhatsApp, Messenger and others from Growth | Assignment rules, routing and workflows from Growth | Freddy AI Agent (sessions) and Copilot (add-on) |
| Freshdesk | Per agent per month; AI sessions extra | Free Program: 1-2 agents for 6 months | Email-first; multichannel via Omni | Automation and SLAs from Growth | Freddy AI Copilot and AI Agent add-ons |
| Freshservice | Per agent by plan; Freddy AI and Business Agent add-ons | No; 14-day trial | Service portal, email and chat for ITSM | Workflow and orchestration (metered by plan) | Freddy AI Copilot (add-on) and AI Agent (Enterprise) |
LiveChat head-to-head.
No published comparisons yet.
Join the discussion.
No published discussions mention this product yet.
LiveChat questions and answers
What is LiveChat?
LiveChat is a customer service tool from Text, Inc. that lets teams chat with website visitors in real time, manage tickets, see reports and use AI assistance. It is used mainly by ecommerce stores and B2B SaaS companies.
How much does LiveChat cost?
LiveChat's help center lists Starter at $19, Team at $49 and Business at $79 per agent per month billed annually, with custom Enterprise pricing. Monthly billing is reported at about $25, $59 and $89 per agent.
Does LiveChat have a free plan or free trial?
There is no permanent free plan. LiveChat offers a free 14-day trial with no credit card required, and the trial features match the Team plan with up to 100 agents.
What is the difference between LiveChat Team and Business?
Business adds on-demand and scheduled reports with export, and agent activity, agent performance, chat duration, chat response and staffing prediction reports, along with expanded management options.
Does LiveChat have a mobile app?
Yes. LiveChat has iOS and Android apps, Mac and Windows desktop apps and a web app.
Does LiveChat include a chatbot?
LiveChat offers AI customer service agent features, but ChatBot.com is a separate product billed on its own subscription, reported from about $52 per month.
Which platforms does LiveChat integrate with?
LiveChat lists integrations for Shopify, WordPress, WooCommerce, BigCommerce, Squarespace, Webflow, WhatsApp and Facebook Messenger.
What are alternatives to LiveChat?
Common alternatives include Intercom, Zendesk, Tidio, Crisp and Freshdesk. Tidio and Crisp include free plans, while Zendesk and Intercom provide broader help desk and service suites.
What integrations does LiveChat support?
Documented integrations and ecosystem items include Shopify, WordPress and WooCommerce, BigCommerce, Squarespace and Webflow, WhatsApp, Facebook Messenger, ChatBot.com, KnowledgeBase. API details: LiveChat publishes developer resources on GitHub for building custom apps and integrations.
What are the limitations of LiveChat?
There is no permanent free plan, so teams pay from the first agent after the trial. Per-agent pricing grows with headcount, and the headline price rarely matches the total once add-ons and channels are included. The chatbot is a separate product billed independently, starting from about $52 per month.
Which platforms does LiveChat run on?
LiveChat is documented as available on: Web, Windows, Mac, iOS, Android.
When was the LiveChat profile last verified?
Sources for this profile were last reviewed on 23 Oct 2026. 4 sources are listed under Sources, and prices and plans can change, so confirm with the vendor.
Where this information comes from.
- Frequently asked questions (pricing, trial and reports) LiveChat Official Accessed 23 Oct 2026
- LiveChat pricing explained HelpYap Third-party Accessed 23 Oct 2026
- LiveChat pricing and plans CostBench Third-party Accessed 23 Oct 2026
- LiveChat pricing explained: which plan is right for you in 2026 Amio Third-party Accessed 23 Oct 2026
Further official pages: LiveChat pricing (external) · LiveChat help center (external)
Annual plan prices, the free trial, reporting by plan, agent apps and integrations were checked against LiveChat's help center (updated 13 Mar 2026) on 23 Oct 2026. Monthly-billing prices and chatbot costs come from third-party sources. Product behaviour was not tested.
Stack18 has not tested this product or received anything from the vendor for this profile. Editorial summaries of vendor information are not endorsements. Confirm details with the vendor before buying.
Evaluating LiveChat?
Check the vendor's current pricing and terms, compare it with similar products, or read how others approach the decision. If off-the-shelf is not the answer, Stack18 builds around how your business works.
Logos provided by Logo.dev. Product names and logos are trademarks of their respective owners and appear for identification only; they do not imply endorsement.