Olark
A long-running live chat tool for websites, now offered as classic human live chat at $29 per agent and as a flat-priced AI Website Agent, with PowerUp add-ons.
- Free trial
- Per-seat pricing
- Cloud
- AI features
- Independent sources
- Verified 23 Oct 2026Sources are dated on this profile
- 7 sourcesLinked, typed and dated
- Independent third-party sourcesHow this profile was compiled
- Not an endorsementStack18 has not tested this product
What is Olark?
Olark is a live chat platform for websites that has repositioned toward an AI Website Agent. Its current pricing page lists classic human-only live chat at $29 per agent per month ($23 annual, $19 on two-year terms) and a Standard AI Website Agent at $400 a month billed annually with one human seat and $29 per additional seat. A Pro plan is custom priced, feature add-ons called PowerUps are billed separately, and there is a 14-day free trial.
- Best forSmall teams that want simple live chat with human agents
- Team size fitSmall teams, Mid-size teams
- PricingFree plan not confirmed (most mid-2026 sources say none). Classic live chat $29 per agent per month ($23 annual, $19 two-year). AI Website Agent $400 a month billed annually with one seat, $29 per extra seat. Pro is custom.
- Main limitationMost current sources show no free plan, though older reviews still mention a 20-chat free tier.
- AlternativesLiveChat, Tidio, Crisp, tawk.to, Freshchat
Olark overview: who it is for and what it does.
Olark is one of the older live chat products, known for a simple chat widget, chat transfers, analytics, notifications, file sharing and integrations, plus PowerUps that add extra features. TechRadar tested it as a decent but somewhat unreliable live chat platform, and independent reviewers describe a dated interface and limited customisation and branding control, while praising vendor support. Capterra and GetApp list starting prices of $29 per month and show Chat Transfers, Chat Analytics, Customization and Security among features.
Pricing has changed materially in 2026, so older reviews mislead. Reviews from Tooltester, TechRadar and Featurebase describe a Free plan limited to 1 agent and 20 chats a month, but Olark's current pricing page, as read in July and August 2026 by MyLiveChat and Kayako, lists no free plan: human live chat from $29 per agent per month (about $23 on annual billing and $19 every two years), a Standard AI Website Agent at $400 a month billed annually with one included human seat plus $29 per extra seat, and a custom Pro plan with AI-powered automation, all PowerUps, a dedicated account manager and priority support. A Visualping change summary of the page update mentions notes about a Free plan and trial, so the free-plan status is not fully settled.
Costs stack through add-ons and seats. PowerUps, such as a non-branded chatbox, bill separately on top of the per-agent price, and each seat is limited to one user. For a five-agent team, classic live chat costs about $145 a month, while a 10-agent team using the AI Website Agent pays about $661 a month ($400 plus nine seats at $29). Kayako, which sells a competing helpdesk, notes no independent evidence yet on the AI engine and a flat AI price with unlimited conversations. Buyers should confirm whether a free plan is currently offered before relying on older reviews.
Main problem it solves
Lets small teams talk to website visitors in real time, and offers an AI agent for teams that want automated answers at a flat monthly price.
Typical customer segment
Small and mid-size businesses and ecommerce sites that want simple website chat, with an AI agent option.
Target users
- Support and sales teams answering website chats
- Small teams that want a simple live chat widget
- Teams that want a flat-priced AI website agent
- Companies that need chat transfers and analytics
Primary use cases
- Website live chat
- Chat transfers between agents
- AI website agent answering visitors
- Chat analytics and notifications
- File sharing in chat
- Add-on features through PowerUps
What makes it distinct
- Classic live chat plan stays available alongside the AI agent
- Flat AI Website Agent price with unlimited conversations
- PowerUps for modular feature add-ons
- Long track record as a live chat product
Olark features explained.
Live chat
- Chat widget and notifications
- A website chat widget with chat notifications lets agents respond to visitors in real time.
- Chat transfers
- Chat transfers move conversations between agents or teams.
- Chat analytics
- Chat analytics report on volume and performance for managers.
- Customisation and file sharing
- The widget can be customised and supports file sharing, though reviewers note limited branding control.
AI and add-ons
- AI Website Agent
- Standard AI Website Agent is $400 a month billed annually with one human seat and unlimited conversations, according to Olark pricing summaries.
- PowerUps
- PowerUps are feature add-ons billed separately, for example a non-branded chatbox.
- Pro plan
- The custom Pro plan includes AI-powered automation, all PowerUps, a dedicated account manager and priority support.
- Chatbot automation and live training
- Capterra lists chatbot automation, live training and help center access on the Pro plan.
Security and administration
- Security and accessibility
- GetApp lists security among features and Olark highlights WCAG accessibility.
- Integrations
- Olark lists integrations with other tools, though specific connectors were not verified.
- One user per seat
- Each paid seat is limited to one user, so seats cannot be shared.
- Free trial
- A 14-day free trial is available on the paid plans.
Olark pricing and plans.
Figures reported consistently by independent sources; vendor page not reviewed directly. Checked 23 Oct 2026 against MyLiveChat · Kayako · Tooltester.
Pricing model
Per agent per month for classic live chat; flat monthly price for the AI Website Agent plus per-seat extras; custom Pro plan; PowerUps billed separately; annual and two-year discounts.
Free plan
Not documented
Free trial
Yes
Olark plans and prices (USD)
Classic live chat
$29 per agent per month billed monthly; $23 billed yearly; $19 billed every two years
Monthly, yearly or two-year
Human-only live chat, chat transfers, analytics and integrations; PowerUps extra.
Standard AI Website Agent
$400 per month billed annually, including one human seat; $29 per additional seat
Annual
AI agent with flat pricing and unlimited conversations, per Olark pricing summaries.
Pro
Custom
Quote
AI-powered automation, all PowerUps, dedicated account manager and priority support.
Current pricing comes from MyLiveChat (source check 17 July 2026), Kayako (page read 13 August 2026) and a visualping change summary, plus Chatim's May 2026 list. Older reviews (Tooltester, TechRadar, Featurebase and a CostBench profile) describe a free plan for 1 agent and 20 chats a month, which current sources do not show. MyLiveChat and Kayako sell competing products. PowerUps are billed on top, and each seat is limited to one user. Confirm the current plan list with Olark.
Prices change. Confirm current plans and terms on the vendor's site before you decide.
Visit official website (external) ↗See alternativesOlark integrations, API and platforms.
Important integrations
- Integrations with CRM and helpdesk tools (listed by GetApp)
- PowerUps marketplace
- WCAG accessibility support
Supported platforms
- Web
API
API details were not reviewed in the sources used.
Data import and export
Import and export options were not separately reviewed.
Specific integrations were not verified or tested.
Balanced and sourced.
Each point cites a source. Editorial summaries are not customer reviews.
Strengths
- A classic human live chat plan remains available at $29 per agent per month. [2]
- The AI Website Agent has flat pricing with unlimited conversations and one human seat included. [1]
- Annual and two-year billing bring live chat down to $23 and $19 per agent. [5]
- Reviewers rate vendor support highly. [2]
- TechRadar describes it as a decent live chat platform with a simple pricing structure. [6]
Limitations
- Most current sources show no free plan, though older reviews still mention a 20-chat free tier. [4]
- PowerUps bill separately and stack on top of per-agent pricing. [1]
- The AI Website Agent costs $400 a month with only one human seat included. [3]
- Reviewers cite a dated interface and limited customisation and branding control. [2]
- TechRadar found the platform somewhat unreliable in testing. [6]
Best for
- Small teams that want simple live chat with human agents
- Teams that want an AI website agent at a flat price
- Teams that value responsive vendor support
May be less suited to
- Teams that want a free live chat plan
- Teams that need advanced ticketing or omnichannel help desk features
Alternatives to Olark.
LiveChat
Live chat software for websites and online stores that combines a chat widget, ticketing, routing, reports…
Explore →Related productTidio
A live chat, chatbot and helpdesk platform for small and online businesses, priced by billable conversations…
Explore →Related productCrisp
A customer messaging and support platform sold as flat monthly plans per workspace rather than per agent…
Explore →Related producttawk.to
A free live chat platform with unlimited agents and chats, plus ticketing, a knowledge base and a CRM…
Explore →Related productFreshchat
Freshworks' messaging platform that unifies website chat, WhatsApp, Messenger and other channels in one…
Explore →Olark compared with similar customer support software.
Summaries come from each profile. This is a side-by-side aid, not a ranking.
| Product | Pricing model | Free plan | Channels | Automation | AI features |
|---|---|---|---|---|---|
| Olark | Per agent for chat; flat AI agent price; PowerUps extra | Not confirmed; 14-day trial | Website live chat | Chatbot automation on Pro; AI Website Agent | AI Website Agent ($400 a month) |
| Chatwoot | Per agent by plan; Captain AI credits (usage-based) | Yes (Hacker, 2 agents) and free self-hosted edition | Live chat on free plan; all channels on paid plans | Automation rules and teams from Business | Captain AI assistant, copilot and triage (credits) |
| Crisp | Flat monthly price per workspace | Yes, 2 seats | Live chat and shared email inbox; omnichannel inbox on Essentials | Chat triggers and workflow builder (Essentials) | AI chatbot on Essentials and Plus, with usage limits |
| Freshchat | Per agent by plan; Freddy AI Agent billed per session | Yes (up to 10 agents) | Web chat free; WhatsApp, Messenger and others from Growth | Assignment rules, routing and workflows from Growth | Freddy AI Agent (sessions) and Copilot (add-on) |
| Freshdesk | Per agent per month; AI sessions extra | Free Program: 1-2 agents for 6 months | Email-first; multichannel via Omni | Automation and SLAs from Growth | Freddy AI Copilot and AI Agent add-ons |
| Freshservice | Per agent by plan; Freddy AI and Business Agent add-ons | No; 14-day trial | Service portal, email and chat for ITSM | Workflow and orchestration (metered by plan) | Freddy AI Copilot (add-on) and AI Agent (Enterprise) |
Olark head-to-head.
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Join the discussion.
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Olark questions and answers
What is Olark?
Olark is a live chat platform for websites that offers classic human live chat, feature add-ons called PowerUps and an AI Website Agent for automated answers.
How much does Olark cost?
Classic live chat is $29 per agent per month on monthly billing, about $23 on yearly billing and $19 on two-year billing. The Standard AI Website Agent is $400 a month billed annually with one human seat, and Pro is custom.
Does Olark have a free plan?
Most mid-2026 sources show no free plan, though older reviews describe a free plan for 1 agent and 20 chats a month and one page-change summary mentions a Free plan. Olark offers a 14-day free trial, so confirm current terms.
What are Olark PowerUps?
PowerUps are feature add-ons that bill separately on top of the per-agent plan, such as a non-branded chatbox. The Pro plan includes all PowerUps.
What does the Olark AI Website Agent cost?
The Standard AI Website Agent costs $400 a month billed annually, including one human seat, with $29 per additional seat and unlimited conversations.
Can Olark seats be shared?
No. Each seat is limited to one user and cannot be shared among team members.
Is Olark better than Tawk.to?
Olark charges per agent and for add-ons while tawk.to offers a free core product with unlimited agents and paid add-ons. The better choice depends on budget and whether you need Olark's support and PowerUps.
What are alternatives to Olark?
Common alternatives include LiveChat, Tidio, Crisp, tawk.to and Freshchat.
What integrations does Olark support?
Documented integrations and ecosystem items include Integrations with CRM and helpdesk tools (listed by GetApp), PowerUps marketplace, WCAG accessibility support. API details: API details were not reviewed in the sources used.
What are the limitations of Olark?
Most current sources show no free plan, though older reviews still mention a 20-chat free tier. PowerUps bill separately and stack on top of per-agent pricing. The AI Website Agent costs $400 a month with only one human seat included.
Which platforms does Olark run on?
Olark is documented as available on: Web.
When was the Olark profile last verified?
Sources for this profile were last reviewed on 23 Oct 2026. 7 sources are listed under Sources, and prices and plans can change, so confirm with the vendor.
Where this information comes from.
- Olark pricing comparison MyLiveChat Third-party Accessed 23 Oct 2026
- Olark alternatives and pricing review Kayako Third-party Accessed 23 Oct 2026
- Olark pricing page change summary Visualping Third-party Accessed 23 Oct 2026
- Olark alternatives in 2026 Chatim Third-party Accessed 23 Oct 2026
- Olark pricing Tooltester Third-party Accessed 23 Oct 2026
- I tested Olark, a decent, if somewhat unreliable, live chat platform TechRadar Third-party Accessed 23 Oct 2026
- Olark pricing 2026 Capterra Third-party Accessed 23 Oct 2026
Secondary-source profile. Vendor pages were not reviewed directly for this profile. Facts and prices are corroborated across independent third-party sources and may differ from the vendor's current pages. Confirm with the vendor before buying.
Olark's own pages were not retrieved as text. Current plan prices come from mid-2026 sources that read Olark's pricing page (17 July and 13 August 2026), while older reviews describe a free plan that current sources do not show. MyLiveChat and Kayako sell competing products. Confirm the current plan list with Olark. Product behaviour was not tested.
Stack18 has not tested this product or received anything from the vendor for this profile. Editorial summaries of vendor information are not endorsements. Confirm details with the vendor before buying.
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