HelpDesk.com
A ticketing system and shared inbox from Text, the company behind LiveChat, with unlimited tickets on every plan, workflow automation, reporting and a metered AI agent.
- Free trial
- Per-seat pricing
- Usage-based elements
- Cloud
- AI features
- Vendor-sourced
- Verified 23 Oct 2026Sources are dated on this profile
- 5 sourcesLinked, typed and dated
- Vendor and official documentationHow this profile was compiled
- Not an endorsementStack18 has not tested this product
What is HelpDesk.com?
HelpDesk.com, formerly HelpDesk and now part of the Text platform alongside LiveChat and ChatBot, is a ticketing system and shared inbox for support teams. Paid plans are Essential ($19 per user per month billed yearly, $25 monthly) and Growth ($79 yearly, $99 monthly), plus quote-based Enterprise. Tickets are unlimited, there is a 14-day free trial, and AI is metered by resolutions with 10 included on Essential and 200 on Growth.
- Best forSmall teams that want a quick-to-launch ticketing system with unlimited tickets
- Team size fitSmall teams, Mid-size teams
- PricingNo free plan; 14-day trial with no card. Essential $19 and Growth $79 per user per month billed yearly ($25 and $99 monthly); Enterprise is custom. AI resolutions: 10 (Essential) and 200 (Growth) per month.
- Main limitationEssential limits conversation history to 60 days and caps AI resolutions at 10 a month.
- AlternativesZendesk, Freshdesk, Help Scout, Front, LiveChat
HelpDesk.com overview: who it is for and what it does.
HelpDesk.com is built by Text S.A., the company behind LiveChat and ChatBot, and works as the ticketing layer of the Text platform. It turns email and other conversations into tickets with assignment rules, canned responses, ticket rules, Messenger and SMS channels and an AI agent. Independent reviewers praise fast setup and ease of use, and Capterra shows a 4.6 average from about 180 reviews, though some reviewers note missing advanced features and no mobile app.
Pricing has just changed, so older guides are wrong. The live plan cards show Essential at $19 and Growth at $79 per user per month billed yearly ($25 and $99 monthly), with HelpDesk.com's own blog confirming the $19 and $79 figures. Older pages, including a still-published help center article, list Team at $29 and Business at $50 per agent. Tickets are unlimited on every plan with no setup fee, but several meters limit usage: Essential allows 3 ticketing rules, 3 workflow rules, 300 workflow executions a month, 60 days of conversation history and 10 AI resolutions a month, while Growth raises these to 10 rules, 1,000 executions, unlimited history and 200 AI resolutions.
The AI meter drives real costs. One resolution is when the AI directly solves a customer question, extra resolutions are auto-added in 50-packs at $49.50 (about $0.99 each), and reply suggestions and AI text edits are capped per user each month. An analysis by eesel, a competing AI helpdesk vendor, calculates that at four or more seats Essential plus top-up packs is cheaper than Growth on AI alone, so Growth is better justified by unlimited history, chat routing and reports. HelpDesk.com also has no connectors to other helpdesks, so adopting it means migrating the whole queue, and its HIPAA status is described inconsistently on its pricing page.
Main problem it solves
Turns a shared support inbox into a managed ticket queue with rules, canned responses, reports and AI help, so small teams can track and answer every request.
Typical customer segment
Small and mid-size support teams, existing LiveChat customers and teams that want a quick-to-launch ticketing system.
Target users
- Support teams moving from a shared email inbox to tickets
- LiveChat and ChatBot customers adding ticketing
- Support managers who need rules, routing and reports
- Small teams that want unlimited tickets without per-ticket fees
Primary use cases
- Email-to-ticket support queue
- Canned responses and ticket rules
- Messenger and SMS support
- AI reply suggestions and summaries
- Workflow automation
- Agent performance reporting
What makes it distinct
- Unlimited tickets on every plan with no per-ticket pricing
- Part of the Text platform with LiveChat and ChatBot
- Reply suggestions generated from past ticket conversations
- 14-day trial with no card and no setup or platform fee
HelpDesk.com features explained.
Ticketing and workflow
- Ticketing with unlimited tickets
- Tickets are unlimited on every plan, and HelpDesk.com says it never charges per ticket or per visitor.
- Ticketing rules and automated assignment
- Essential includes 3 ticketing rules and automated assignment, and Growth raises this to 10 rules.
- Workflow rules and executions
- Essential allows 3 workflow rules and 300 executions a month, Growth 10 rules and 1,000 executions.
- Canned responses and email templates
- Canned responses are included, with shared canned responses and 10 email templates on Growth.
AI
- AI agent resolutions
- AI resolutions are metered, with 10 included a month on Essential and 200 on Growth, plus auto-added 50-packs at $49.50.
- Reply suggestions and text edits
- Reply suggestions and AI text edits are included per user: 5 each a month on Essential, and 50 and 100 on Growth.
- Summaries and tag suggestions
- Ticket and chat summaries and automated tag suggestions start on Growth, with multilingual AI in 48 languages.
- Knowledge-based answers
- Reply suggestions use past ticket conversations, and a similar-tickets feature searches recently solved tickets.
Reporting, administration and security
- Reports and routing
- Chat routing rules, shared canned responses and agent activity and performance reports start on Growth.
- History and storage
- Essential keeps 60 days of conversation and file history with 2 GB storage, while Growth offers unlimited history and 15 GB.
- API and webhooks
- Essential includes 10,000 API calls a month and Growth 20,000, with a 100,000-call top-up at $29.50 and webhooks for custom integrations.
- Enterprise controls
- Enterprise adds SSO (SAML 2.0), audit logs, white label, custom roles, multiple brands and scheduled report exports.
HelpDesk.com pricing and plans.
Prices from a vendor-published source. Checked 23 Oct 2026 against HelpDesk.com · eesel AI.
Pricing model
Per user per month by plan (Essential, Growth, Enterprise) with yearly or monthly billing, unlimited tickets, and a metered AI resolution allowance with top-up packs.
Free plan
No
Free trial
Yes
HelpDesk.com plans and prices (USD)
Essential
$19 per user per month billed yearly; $25 billed monthly
Yearly or monthly
Unlimited tickets, 3 ticketing and workflow rules, 300 workflow runs, 10 AI resolutions, 1 AI agent, 60-day history, 2 GB storage plus 50 MB per user.
Growth
$79 per user per month billed yearly; $99 billed monthly
Yearly or monthly
10 rules, 1,000 workflow runs, 200 AI resolutions, 10 AI agents, unlimited history, chat routing, shared canned responses and agent reports.
Enterprise
Custom pricing
Quote
Adds SSO (SAML 2.0), audit logs, white label, custom roles, multiple brands and scheduled exports.
The $19 and $79 yearly prices are confirmed by HelpDesk.com's own blog; monthly prices, AI meters and plan limits come from an eesel analysis of the live pricing page re-checked on 5 Oct 2026. eesel sells a competing AI helpdesk, so its commentary should be read as such. HelpDesk.com's help center still lists an older Team ($29) and Business ($50) ladder, and xpay's May 2026 snapshot shows older prices. AI resolution top-ups are auto-added in 50-packs at $49.50 and billed at renewal. Annual billing is charged 12 months upfront.
Prices change. Confirm current plans and terms on the vendor's site before you decide.
Visit official website (external) ↗See alternativesHelpDesk.com integrations, API and platforms.
Important integrations
- LiveChat and ChatBot (Text platform)
- Shopify and WooCommerce
- HubSpot and Salesforce
- Klaviyo
- WordPress and Webflow
- Slack notifications via workflows
- Webhooks and API
Supported platforms
- Web
API
An API is included with monthly call limits (10,000 on Essential, 20,000 on Growth), plus webhooks for custom connections.
Data import and export
HelpDesk.com says it provides guidance for migrating from an existing ticketing system; it has no connector to other helpdesks.
Software Advice reviewers report no mobile app. Integrations were identified from third-party analysis and not tested.
Balanced and sourced.
Each point cites a source. Editorial summaries are not customer reviews.
Strengths
- Unlimited tickets on every plan with no per-ticket or setup fees keep pricing predictable. [3]
- Reviewers consistently praise fast setup and ease of use, with a 4.6 average on Capterra. [3]
- Reply suggestions use past ticket conversations, which is unusual at this price. [3]
- It integrates tightly with LiveChat and ChatBot as part of the Text platform. [3]
- The entry seat price of $19 per user per month matches Freshdesk Growth, with AI and Messenger included. [1]
Limitations
- Essential limits conversation history to 60 days and caps AI resolutions at 10 a month. [3]
- AI overage is auto-added in 50-resolution packs at $49.50, so a single extra resolution costs the full pack. [3]
- The jump from Essential to Growth is $60 more per user per month. [3]
- There are no connectors to other helpdesks, so adoption means migrating the queue. [3]
- Reviewers cite a lack of advanced features and no mobile app. [4]
Best for
- Small teams that want a quick-to-launch ticketing system with unlimited tickets
- LiveChat customers moving to HelpDesk.com
- Teams that value predictable seat pricing over per-ticket fees
May be less suited to
- Teams that rely heavily on AI deflection and need a high resolution allowance on a small budget
- Teams that need HIPAA assurances without written confirmation
- Teams that need a mobile app and advanced reporting at the entry tier
Alternatives to HelpDesk.com.
Zendesk
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Explore →Related productLiveChat
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Explore →HelpDesk.com compared with similar customer support software.
Summaries come from each profile. This is a side-by-side aid, not a ranking.
| Product | Pricing model | Free plan | Channels | Automation | AI features |
|---|---|---|---|---|---|
| HelpDesk.com | Per user by plan; AI resolutions metered | No; 14-day trial | Email tickets, Messenger and SMS | Ticketing and workflow rules (limits by plan) | AI agent, reply suggestions and summaries |
| Chatwoot | Per agent by plan; Captain AI credits (usage-based) | Yes (Hacker, 2 agents) and free self-hosted edition | Live chat on free plan; all channels on paid plans | Automation rules and teams from Business | Captain AI assistant, copilot and triage (credits) |
| Crisp | Flat monthly price per workspace | Yes, 2 seats | Live chat and shared email inbox; omnichannel inbox on Essentials | Chat triggers and workflow builder (Essentials) | AI chatbot on Essentials and Plus, with usage limits |
| Freshchat | Per agent by plan; Freddy AI Agent billed per session | Yes (up to 10 agents) | Web chat free; WhatsApp, Messenger and others from Growth | Assignment rules, routing and workflows from Growth | Freddy AI Agent (sessions) and Copilot (add-on) |
| Freshdesk | Per agent per month; AI sessions extra | Free Program: 1-2 agents for 6 months | Email-first; multichannel via Omni | Automation and SLAs from Growth | Freddy AI Copilot and AI Agent add-ons |
| Freshservice | Per agent by plan; Freddy AI and Business Agent add-ons | No; 14-day trial | Service portal, email and chat for ITSM | Workflow and orchestration (metered by plan) | Freddy AI Copilot (add-on) and AI Agent (Enterprise) |
HelpDesk.com head-to-head.
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HelpDesk.com questions and answers
What is HelpDesk.com?
HelpDesk.com, previously called HelpDesk, is a ticketing system and shared inbox from Text S.A., the company behind LiveChat. It converts emails and chats into tickets with rules, templates, reports and AI.
How much does HelpDesk.com cost?
Essential costs $19 and Growth costs $79 per user per month billed yearly, or $25 and $99 billed monthly. Enterprise is custom. Older Team ($29) and Business ($50) prices are out of date.
Does HelpDesk.com have a free plan or trial?
There is no permanent free plan, but there is a 14-day free trial with no credit card required.
Does HelpDesk.com charge per ticket?
No. Tickets are unlimited on every plan. Usage meters apply to AI resolutions, workflow executions and API calls.
How does HelpDesk.com bill for AI?
AI resolutions are metered: 10 are included monthly on Essential and 200 on Growth. Extra resolutions are auto-added in 50-packs at $49.50, about $0.99 each, and billed at the next renewal.
Is HelpDesk.com the same as LiveChat?
No, but both are made by Text. HelpDesk.com is the ticketing product, while LiveChat is the live chat product, and they integrate closely.
Does HelpDesk.com integrate with Shopify or HubSpot?
Yes. Independent analysis lists Shopify, WooCommerce, HubSpot, Salesforce, Klaviyo, WordPress and Webflow, plus Slack notifications through workflows and webhooks.
What are alternatives to HelpDesk.com?
Common alternatives include Zendesk, Freshdesk, Help Scout, Front and LiveChat.
What integrations does HelpDesk.com support?
Documented integrations and ecosystem items include LiveChat and ChatBot (Text platform), Shopify and WooCommerce, HubSpot and Salesforce, Klaviyo, WordPress and Webflow, Slack notifications via workflows, Webhooks and API. API details: An API is included with monthly call limits (10,000 on Essential, 20,000 on Growth), plus webhooks for custom connections.
What are the limitations of HelpDesk.com?
Essential limits conversation history to 60 days and caps AI resolutions at 10 a month. AI overage is auto-added in 50-resolution packs at $49.50, so a single extra resolution costs the full pack. The jump from Essential to Growth is $60 more per user per month.
Which platforms does HelpDesk.com run on?
HelpDesk.com is documented as available on: Web.
When was the HelpDesk.com profile last verified?
Sources for this profile were last reviewed on 23 Oct 2026. 5 sources are listed under Sources, and prices and plans can change, so confirm with the vendor.
Where this information comes from.
- Freshdesk pricing: plans, features and comparison with HelpDesk HelpDesk.com Official Accessed 23 Oct 2026
- Pricing and plans in HelpDesk (older Team and Business ladder) HelpDesk.com Official Accessed 23 Oct 2026
- HelpDesk.com pricing 2026: every plan, AI meter, and real cost eesel AI Third-party Accessed 23 Oct 2026
- HelpDesk software overview 2026 Software Advice Third-party Accessed 23 Oct 2026
- HelpDesk pricing 2026 Capterra Third-party Accessed 23 Oct 2026
Further official pages: HelpDesk.com pricing (external)
The $19 and $79 yearly prices were confirmed from HelpDesk.com's own blog, while monthly prices, plan limits and AI meters come from a detailed 2026 analysis by eesel, a competing vendor. HelpDesk.com's help center still lists an older price ladder and its pricing page is mid-rebrand. Confirm limits and HIPAA terms with Text before buying. Product behaviour was not tested.
Stack18 has not tested this product or received anything from the vendor for this profile. Editorial summaries of vendor information are not endorsements. Confirm details with the vendor before buying.
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