HubSpot Service Hub
HubSpot's help desk and customer service software, built on the HubSpot CRM, with ticketing, shared inbox, knowledge base, SLAs, surveys and the Breeze Customer Agent AI.
- Free plan
- Free trial
- Per-seat pricing
- Usage-based elements
- Cloud
- AI features
- Vendor-sourced
- Verified 23 Oct 2026Sources are dated on this profile
- 7 sourcesLinked, typed and dated
- Vendor and official documentationHow this profile was compiled
- Not an endorsementStack18 has not tested this product
What is HubSpot Service Hub?
HubSpot Service Hub is HubSpot's customer service software, combining ticketing, a shared inbox and live chat, a knowledge base, SLAs, customer feedback surveys and the Breeze Customer Agent AI on the HubSpot CRM. It has free tools, a Starter tier, Professional (from $90 per seat per month, annual, with a $1,500 onboarding fee) and Enterprise (from $150 per seat, 10-seat minimum, $3,500 onboarding). AI resolutions are charged in credits.
- Best forSupport teams already using HubSpot CRM
- Team size fitSmall teams, Mid-size teams, Large enterprises
- PricingFree tools for up to 2 users. Starter from $9 per seat per month (annual); Professional from $90 and Enterprise from $150 per seat on annual billing, with $1,500 and $3,500 onboarding fees. Breeze Customer Agent costs $0.50 per resolution. Free plan available.
- Main limitationProfessional and Enterprise require one-time onboarding fees of $1,500 and $3,500.
- AlternativesZendesk, Freshdesk, Intercom, Help Scout, Zoho Desk
HubSpot Service Hub overview: who it is for and what it does.
Service Hub is one of five hubs in the HubSpot Customer Platform (Marketing, Sales, Service, Content and Data), which means support tickets, contacts, companies, deals and marketing history live in a single CRM database. That shared record is the main reason teams choose it over standalone help desks: agents see a customer's purchases, conversations and lifecycle stage on every ticket. Service Hub is typically used by small and mid-size support teams already on HubSpot CRM.
Pricing is per seat per month and tiered. Free tools support up to 2 users. HubSpot's own pricing guide lists Starter from $9 per seat, Professional from $90 per seat with annual billing and a $1,500 one-time onboarding fee, and Enterprise from $150 per seat with a 10-seat minimum and a $3,500 onboarding fee. Other 2026 sources report Starter at $7 per seat on annual billing and $20 on monthly billing, and Professional at $100 monthly, while a core-seat and service-seat model lists Professional at $45 and $90 per seat. Professional adds the full Help Desk Workspace, advanced ticket automation, SLA management, a customer knowledge base, CSAT surveys and the Breeze Customer Agent. Enterprise adds conversation intelligence, advanced goals, custom reporting, a Knowledge Base Assistant and 12,000 calling minutes per account per month.
AI changes the real cost. HubSpot moved the Breeze Customer Agent to outcome-based pricing on 14 April 2026, charging $0.50 (50 credits) per resolved conversation instead of $1.00 per conversation, with a 28-day free trial, and Starter reportedly includes 500 HubSpot Credits a month that do not roll over. A Macha model of 10 Professional seats, onboarding and about 1,000 AI resolutions a month estimates about $18,300 in year one. Buyers should also know that Service Hub is tied to the HubSpot platform, so cost-sensitive teams who do not use HubSpot CRM may prefer a standalone help desk.
Main problem it solves
Puts customer support on the same CRM as marketing and sales so agents see full customer context and teams can ticket, automate and measure service in one system.
Typical customer segment
Small and mid-size support teams and companies already using HubSpot CRM.
Target users
- Support agents and managers on HubSpot CRM
- Teams that want tickets linked to deals and contacts
- Customer success teams measuring CSAT and feedback
- Companies that want a knowledge base and AI agent tied to CRM data
Primary use cases
- Ticketing and shared inbox
- Live chat and email support
- Customer knowledge base and portal
- SLAs and ticket automation
- CSAT and feedback surveys
- AI-resolved conversations with Breeze Customer Agent
What makes it distinct
- Native CRM data on every ticket
- Free tools plus Starter tier for small teams
- Outcome-based AI pricing at $0.50 per resolved conversation
- Core and service seat model for lighter users
HubSpot Service Hub features explained.
Help desk and ticketing
- Ticketing, shared inbox and live chat
- Starter includes ticketing, live chat and a shared inbox, with free tools covering basic ticketing for up to 2 users.
- Help Desk Workspace
- Professional unlocks the full Help Desk Workspace for agents managing tickets and conversations.
- Ticket automation and SLAs
- Professional adds advanced ticket automation and SLA management.
- Customer knowledge base
- Professional includes a customer knowledge base so customers can self-serve.
Feedback, analytics and enterprise
- CSAT and feedback surveys
- Professional includes customer feedback and CSAT surveys to measure support quality.
- Conversation intelligence and goals
- Enterprise adds conversation intelligence, advanced goals and custom reporting for large support teams.
- Calling minutes
- Enterprise includes 12,000 calling minutes per account per month, according to HubSpot's pricing guide.
- Seat model
- Core seats and service seats are priced separately, for example $45 and $90 on Professional.
Breeze AI and credits
- Breeze Customer Agent
- HubSpot's AI agent resolves tickets and chats on Professional and Enterprise, charged $0.50 per resolved conversation.
- Knowledge Base Assistant
- A Knowledge Base Assistant on Enterprise helps create and maintain support articles.
- HubSpot Credits
- AI features draw down a credit pool, with 500 credits a month reportedly included on Starter and no rollover.
- Onboarding
- Professional and Enterprise require one-time onboarding fees of $1,500 and $3,500.
HubSpot Service Hub pricing and plans.
Figures reported consistently by independent sources; vendor page not reviewed directly. Checked 23 Oct 2026 against HubSpot · Macha · ConsultEvo.
Pricing model
Per seat per month by tier (Free, Starter, Professional, Enterprise) with core and service seats, annual billing, required onboarding fees on higher tiers and credit-based AI usage.
Free plan
Yes
Free trial
Yes
HubSpot Service Hub plans and prices (USD)
Free Tools
$0 for up to 2 users
Not applicable
Basic ticketing and shared tools; limited Breeze AI features.
Starter
From $9 per seat per month annually per HubSpot; other sources report $7 annual and $20 monthly
Monthly or annual
Ticketing, live chat, shared inbox and basic automation; 500 credits a month reported.
Professional
From $90 per seat per month annually; $100 billed monthly
Annual or monthly
Full Help Desk Workspace, ticket automation, SLAs, knowledge base, CSAT surveys and Breeze Customer Agent; $1,500 onboarding.
Enterprise
From $150 per seat per month, billed annually; 10-seat minimum
Annual
Adds conversation intelligence, advanced goals, custom reporting, Knowledge Base Assistant and 12,000 calling minutes; $3,500 onboarding.
Professional and Enterprise prices and onboarding fees are from HubSpot's own Service Hub pricing guide and match independent sources (Macha, Featurebase, ConsultEvo). Starter figures conflict: HubSpot's guide shows $9, other 2026 sources show $7 annual, $15 or $20 monthly. Some sources list core seats at $45 and $75 and service seats at $90 and $150. Free tools are listed as up to 2 users by HubSpot and up to 5 core seats by CostBench. Breeze Customer Agent moved to $0.50 per resolution on 14 Apr 2026. Prices exclude tax and credit overage.
Prices change. Confirm current plans and terms on the vendor's site before you decide.
Visit official website (external) ↗See alternativesHubSpot Service Hub integrations, API and platforms.
Important integrations
- HubSpot CRM, Sales Hub and Marketing Hub
- Email and live chat
- Knowledge base and customer portal
- Breeze AI agents
- Calling (Enterprise)
Supported platforms
- Web
API
HubSpot offers APIs and a marketplace across hubs; details were not reviewed in the sources used.
Data import and export
Import and export options were not separately reviewed.
Service Hub shares the HubSpot CRM database, so integrations are strongest within the HubSpot ecosystem. Individual integrations were not tested.
Balanced and sourced.
Each point cites a source. Editorial summaries are not customer reviews.
Strengths
- Tickets live on the same CRM record as contacts, deals and marketing history, giving agents full customer context. [1]
- Free tools and a low-cost Starter tier let small teams begin without a large commitment. [3]
- Breeze Customer Agent is outcome-priced at $0.50 per resolved conversation, with a 28-day free trial. [4]
- Professional includes SLAs, a knowledge base, CSAT surveys and advanced automation in one tier. [2]
- Core and service seat pricing lets teams pay less for lighter users. [5]
Limitations
- Professional and Enterprise require one-time onboarding fees of $1,500 and $3,500. [1]
- Enterprise requires at least 10 seats on annual billing at $150 per seat. [6]
- The jump from Starter to Professional is roughly fivefold per seat. [7]
- Starter prices conflict across sources, from $7 annual to $20 monthly, which makes budgeting harder. [3]
- AI usage uses credits and per-resolution charges, so real cost depends on volume. [2]
Best for
- Support teams already using HubSpot CRM
- Small teams that want free tools and an upgrade path
- Teams that want AI resolution priced by outcome
May be less suited to
- Teams not on HubSpot that want a standalone help desk
- Budget-limited teams that cannot absorb onboarding fees and the Professional price jump
Alternatives to HubSpot Service Hub.
Zendesk
A customer service platform with ticketing and omnichannel Suite plans priced per agent, and AI agents…
Explore →Related productFreshdesk
A cloud customer support platform from Freshworks with Growth, Pro and Enterprise plans per agent, a limited…
Explore →Related productIntercom
A customer service platform with a shared inbox, Messenger and help center, plus the Fin AI Agent billed per…
Explore →Related productHelp Scout
An email-style shared inbox for customer support with Docs and Beacon chat, per-user plans from a free tier…
Explore →Related productZoho Desk
Zoho's help desk software with a free plan for three agents, per-agent paid plans from $7 and native Zoho…
Explore →HubSpot Service Hub compared with similar customer support software.
Summaries come from each profile. This is a side-by-side aid, not a ranking.
| Product | Pricing model | Free plan | Channels | Automation | AI features |
|---|---|---|---|---|---|
| HubSpot Service Hub | Per seat by tier; onboarding fees; AI by credits | Yes (up to 2 users) | Email, live chat and shared inbox | Advanced ticket automation from Professional | Breeze Customer Agent at $0.50 per resolution |
| Chatwoot | Per agent by plan; Captain AI credits (usage-based) | Yes (Hacker, 2 agents) and free self-hosted edition | Live chat on free plan; all channels on paid plans | Automation rules and teams from Business | Captain AI assistant, copilot and triage (credits) |
| Crisp | Flat monthly price per workspace | Yes, 2 seats | Live chat and shared email inbox; omnichannel inbox on Essentials | Chat triggers and workflow builder (Essentials) | AI chatbot on Essentials and Plus, with usage limits |
| Freshchat | Per agent by plan; Freddy AI Agent billed per session | Yes (up to 10 agents) | Web chat free; WhatsApp, Messenger and others from Growth | Assignment rules, routing and workflows from Growth | Freddy AI Agent (sessions) and Copilot (add-on) |
| Freshdesk | Per agent per month; AI sessions extra | Free Program: 1-2 agents for 6 months | Email-first; multichannel via Omni | Automation and SLAs from Growth | Freddy AI Copilot and AI Agent add-ons |
| Freshservice | Per agent by plan; Freddy AI and Business Agent add-ons | No; 14-day trial | Service portal, email and chat for ITSM | Workflow and orchestration (metered by plan) | Freddy AI Copilot (add-on) and AI Agent (Enterprise) |
HubSpot Service Hub head-to-head.
No published comparisons yet.
Join the discussion.
No published discussions mention this product yet.
HubSpot Service Hub questions and answers
What is HubSpot Service Hub?
HubSpot Service Hub is HubSpot's customer service software, offering ticketing, a shared inbox, live chat, a knowledge base, SLAs, surveys and the Breeze Customer Agent AI on the HubSpot CRM.
How much does HubSpot Service Hub cost?
HubSpot's guide lists Starter from $9 per seat per month, Professional from $90 per seat on annual billing ($100 monthly) and Enterprise from $150 per seat with a 10-seat minimum. Professional and Enterprise have one-time onboarding fees of $1,500 and $3,500.
Is HubSpot Service Hub free?
There are free tools for up to 2 users with basic ticketing and limited features. Paid tiers start with Starter.
How much does the Breeze Customer Agent cost?
Since 14 April 2026, HubSpot charges $0.50 (50 credits) per resolved conversation. The agent is available on Professional and Enterprise and includes a 28-day free trial.
What is the difference between HubSpot Service Hub Professional and Enterprise?
Enterprise adds conversation intelligence, advanced goals, custom reporting, a Knowledge Base Assistant and 12,000 calling minutes, and requires 10 seats and a $3,500 onboarding fee.
What are core seats and service seats in HubSpot?
HubSpot prices full-access users as service seats and lighter users as core seats. On Professional, sources list $45 per core seat and $90 per service seat per month.
Do I need HubSpot CRM to use Service Hub?
Service Hub is built on the HubSpot CRM and shares its contact and company data, so it works best for teams already using or adopting HubSpot.
What are alternatives to HubSpot Service Hub?
Common alternatives include Zendesk, Freshdesk, Intercom, Help Scout and Zoho Desk.
What integrations does HubSpot Service Hub support?
Documented integrations and ecosystem items include HubSpot CRM, Sales Hub and Marketing Hub, Email and live chat, Knowledge base and customer portal, Breeze AI agents, Calling (Enterprise). API details: HubSpot offers APIs and a marketplace across hubs; details were not reviewed in the sources used.
What are the limitations of HubSpot Service Hub?
Professional and Enterprise require one-time onboarding fees of $1,500 and $3,500. Enterprise requires at least 10 seats on annual billing at $150 per seat. The jump from Starter to Professional is roughly fivefold per seat.
Which platforms does HubSpot Service Hub run on?
HubSpot Service Hub is documented as available on: Web.
When was the HubSpot Service Hub profile last verified?
Sources for this profile were last reviewed on 23 Oct 2026. 7 sources are listed under Sources, and prices and plans can change, so confirm with the vendor.
Where this information comes from.
- HubSpot Service Hub pricing guide HubSpot Official Accessed 23 Oct 2026
- HubSpot Service Hub pricing Macha Third-party Accessed 23 Oct 2026
- HubSpot Service Hub pricing in 2026: plans and costs ConsultEvo Third-party Accessed 23 Oct 2026
- HubSpot pricing blueprint Usage Pricing Third-party Accessed 23 Oct 2026
- HubSpot Service Hub pricing Softr Third-party Accessed 23 Oct 2026
- HubSpot Service Hub pricing CostBench Third-party Accessed 23 Oct 2026
- HubSpot Service Hub pricing 2026: plans, seat minimums and what is included Vedain Third-party Accessed 23 Oct 2026
Further official pages: HubSpot Service Hub pricing (external) · HubSpot Service Hub pricing guide (external)
Professional and Enterprise prices, onboarding fees and Enterprise features were checked against HubSpot's own Service Hub pricing guide and cross-checked with independent sources. Starter prices and seat minimums conflict between sources, and AI credit rules changed in April 2026, so confirm with HubSpot. Product behaviour was not tested.
Stack18 has not tested this product or received anything from the vendor for this profile. Editorial summaries of vendor information are not endorsements. Confirm details with the vendor before buying.
Evaluating HubSpot Service Hub?
Check the vendor's current pricing and terms, compare it with similar products, or read how others approach the decision. If off-the-shelf is not the answer, Stack18 builds around how your business works.
Logos provided by Logo.dev. Product names and logos are trademarks of their respective owners and appear for identification only; they do not imply endorsement.