Hotel PMS
A hotel system where reservations, rooms and billing agree.
We build property management systems for hotels, resorts and guest houses: reservations, front desk, housekeeping, restaurant and folio billing, GST invoices and channel manager and payment integrations.
- Reservations
- Housekeeping
- Channel manager
Free 30-minute call with a senior specialist. Reply within one business day. Based in Jaipur, working with businesses across India.
- Discovery callFree 30 minutes with a senior specialist
- Scoped first phaseWritten scope, timeline and fixed price
- Build with weekly demosWorking software you can see every week
- Launch and supportGo-live with your team ready, then ongoing support
What is a hotel property management system?
A hotel property management system (PMS) handles reservations, check-in and check-out, room status, housekeeping, guest billing and reports. Stack18 builds hotel PMS with GST invoicing, restaurant and folio billing and integrations with channel managers and payment gateways.
Last reviewed 30 October 2026 by the Stack18 delivery team in Jaipur. Security and AI governance · Pricing · About Stack18
| What it covers | Reservations and front desk; Housekeeping and maintenance; Billing and GST; Channels and payments; Reports and control. |
|---|---|
| Typical first step | Discovery Sprint: 2 weeks, fixed price. |
| Build route | Fixed-scope first release: agreed in discovery; fixed price after discovery. |
| Long-term option | Transformation Pod: 12–36 months, annual contract. |
| Measured by | Overbooking incidents; Check-in time; Billing corrections; Room turnaround time. Each against an agreed baseline. |
| Governance | Human approval at 5 governance gates before anything reaches production. NDA available on request. |
| Delivery team | Based in Jaipur, India. A senior specialist replies within one business day. |
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Hotel PMS, end to end.
Each capability is delivered by the same team on the Agentic SDLC, with your approval at every critical step.
Reservations and front desk
Fewer errors at check-in.
- Booking and room allocation
- Check-in and check-out
- Group and corporate bookings
Housekeeping and maintenance
Rooms ready on time.
- Room status board
- Task assignment
- Maintenance requests
Billing and GST
One folio, correct tax.
- Room, restaurant and extras on one folio
- GST invoices
- Advance and refund tracking
Channels and payments
Rates and availability in sync.
- Channel manager integration
- Payment gateway links
- Rate and inventory control
Reports and control
Know the day's performance.
- Occupancy and ADR
- Daily revenue report
- Role-based access and audit
A typical engagement, step by step.
Senior people lead every phase. Specialised AI agents on the Agentic SDLC handle the repetitive work, and nothing ships without your approval.
Discovery
Map how hotel operations works today, the systems and data involved, and agree the first measurable outcome.
Design
Design the workflows, roles, integrations and approval points for hotel operations.
Build in weekly demos
Your team sees working hotel operations software every week, with changes agreed in the open.
Launch and support
Data migration, training, go-live support and a measured 30-day review against the baseline.
Start small. Scale when it works.
Every engagement begins with a short, fixed-price step so you can judge the fit before committing further. See pricing.
Discovery Sprint
Teams deciding scope and priorities before they commit.
- Duration
- 2 weeks
- Pricing
- Fixed price
- Scoped plan and timeline
- Team and fixed price
- Process map or prototype
Fixed-scope first release
Teams that know what they need built.
- Duration
- Agreed in discovery
- Pricing
- Fixed price after discovery
- Written scope and acceptance criteria
- Weekly demos
- Handover with documentation
Transformation Pod
Multi-system programmes that run for years.
- Duration
- 12–36 months
- Pricing
- Annual contract
- Dedicated cross-functional team
- Quarterly business reviews
- One accountable partner
What we have shipped, and what a typical engagement looks like.
Delivered projects link to the full case study. Illustrative scenarios describe typical engagements and are not named client results.
Boutique hotel and resort
- Challenge
- Rooms and restaurant billed separately; OTA and direct bookings tracked by hand.
- What we do
- Custom PMS with one folio, housekeeping board and channel manager sync.
Scoped in a 2-week sprint
Free hotel operations review
Tell us where hotel operations hurts most. We map what to fix first, whether ready-made or custom fits, and a realistic first step.
- Where to start and why
- Ready-made vs custom view
- Indicative timeline
We agree targets before we start.
Every engagement has a baseline and a target on the measures that matter to you, reported at every read-out.
Hotel PMS questions.
Can it connect to OTAs and a channel manager?
Yes. We integrate with channel managers to keep rates and availability in sync. We confirm your channels in discovery.
Does it include restaurant billing?
Yes. Restaurant, room service and extras can post to the guest folio.
Can it handle several properties?
Yes. Properties have their own inventory and billing, with consolidated owner reports.
Is it ready-made or custom?
We scope it in a two-week Discovery Sprint and reuse proven modules where they fit your property.
Do you support GST invoicing for rooms?
Yes. Invoices apply GST based on tariff rules configured with your accountant.
Often combined with.
Restaurant POS and ERP
Dining and billing.
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Invoices and accounts.
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Payments and reconciliation.
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Read →Let's scope your Hotel PMS project.
Tell us where you are and where you want to be. A senior specialist will reply within one business day with next steps.
- Free 30-minute consultation
- Indicative estimate after the call
- NDA available on request