Automotive · Dealer systems

Auto Dealership DMS

A dealership system that follows the customer from enquiry to service.

We build dealer management software for car, two-wheeler and commercial vehicle dealers: enquiry and test-drive tracking, bookings and vehicle stock, service job cards, spares and insurance and service reminders.

Sales CRM
Service job cards
Spares and insurance

Book a free consultation →See proof of capability

Free 30-minute call with a senior specialist. Reply within one business day. Based in Jaipur, working with businesses across India.

How we deliverAuto Dealership DMS

Fixed-scope start

Discovery callFree 30 minutes with a senior specialist
Scoped first phaseWritten scope, timeline and fixed price
Build with weekly demosWorking software you can see every week
Launch and supportGo-live with your team ready, then ongoing support

Focus areas

Sales CRMService job cardsSpares and insurance

2 weeksfixed-price Discovery Sprint

Weeklyworking demos

5governance gates

Quick answer

What is dealer management software (DMS)?

Dealer management software connects a dealership's sales, vehicle stock, service workshop, spares and accounts. Stack18 builds it for auto dealers with enquiry and booking tracking, service job cards and reminders for service and insurance renewals, and integrates with OEM systems where interfaces exist.

Last reviewed 31 October 2026 by the Stack18 delivery team in Jaipur. Security and AI governance · Pricing · About Stack18

Auto Dealership DMS at a glance
What it covers	Sales CRM; Vehicle stock; Service workshop; Spares; Retention.
Typical first step	Discovery Sprint: 2 weeks; fixed price.
Custom build	Fixed-scope first release: agreed in discovery; fixed price after discovery.
Long-term option	Transformation Pod: 12–36 months; annual contract.
Measured by	Enquiry-to-booking rate; Job card turnaround; Spares availability; Service reminder compliance. Each against an agreed baseline.
Governance	Human approval at 5 governance gates before anything reaches production. NDA available on request.
Delivery team	Based in Jaipur, India. A senior specialist replies within one business day.

Is this you?

You need this when…

Tap the ones that apply to you.

Most teams we work with recognise two or three of these.

Talk to an expert about this

What we deliver

Auto Dealership DMS, end to end.

Each capability is delivered by the same team on the Agentic SDLC, with your approval at every critical step.

Sales CRM

Enquiries, test drives, quotations, bookings and finance or exchange details are tracked from first contact to delivery.

Enquiry and test-drive tracking
Quotation and booking
Finance and exchange tracking

Vehicle stock

Vehicle stock by chassis and variant is allocated to bookings, with delivery and pre-delivery inspection tracked.

Chassis and variant stock
Allocation to bookings
Delivery and PDI tracking

Service workshop

Appointments and job cards show progress, estimates are approved by the customer and technician time is recorded.

Appointment and job cards
Estimate approval
Technician time tracking

Spares

Spares purchase and stock, issue against job cards and fast and slow mover reports keep parts available.

Spares stock and purchase
Issue against job cards
Fast and slow movers

Retention

Service reminders, insurance renewal tracking and WhatsApp updates bring customers back.

Service reminders
Insurance renewal tracking
WhatsApp updates

How we work

A typical engagement, step by step.

Senior people lead every phase. Specialised AI agents on the Agentic SDLC handle the repetitive work, and nothing ships without your approval.

01Week 1

Discovery

We map today's process, systems and data for sales CRM, vehicle stock and service workshop, talk to the people who run it and agree the baseline for enquiry-to-booking rate and job card turnaround so progress is measured from week one.

You getScope, baseline and fixed price

AgentsCompassDraft

02Weeks 2–3

Design

We design the flows, roles, approvals and integrations for sales CRM and vehicle stock, and review a clickable prototype with the people who will use it before anything is built.

You getBlueprint, prototype and plan

AgentsBlueprint

03Build phase

Build in weekly demos

We build in weekly demos, starting with sales CRM, then vehicle stock and service workshop. Each release is tested on your own data and passes a human approval gate before the next begins.

You getA working release every week

AgentsWeldGridWatch

04Go-live

Launch and support

We migrate data, train your team and support go-live. After 30 days we review enquiry-to-booking rate, job card turnaround and spares availability against the baseline and agree what to extend next.

You getLive system, trained users and a 30-day review

AgentsLaunchPulse

Offer

Start small. Scale when it works.

Every engagement begins with a short, fixed-price step so you can judge the fit before committing further. See pricing.

Start here

Discovery Sprint

Teams deciding which of sales CRM, vehicle stock and service workshop to build first, and what it should cost.

Duration: 2 weeks
Pricing: Fixed price

Scoped plan and timeline
Team and fixed price
Process map or prototype

Start with Discovery Sprint

Custom route

Fixed-scope first release

Teams that know the outcome they need from auto dealership DMS and want a fixed-scope first release.

Duration: Agreed in discovery
Pricing: Fixed price after discovery

Written scope and acceptance criteria
Weekly demos
Handover with documentation

Discuss Fixed-scope first release

Long-term

Transformation Pod

Organisations running auto dealership DMS across several teams, sites or systems over years.

Duration: 12–36 months
Pricing: Annual contract

Dedicated cross-functional team
Quarterly business reviews
One accountable partner

Discuss Transformation Pod

Proof of capability

What we have shipped, and what a typical engagement looks like.

Delivered projects link to the full case study. Illustrative scenarios describe typical engagements and are not named client results.

Illustrative scenario

Two-wheeler dealer with a workshop

Challenge: Service and insurance renewals missed; job cards on paper.
What we do: DMS with job cards, spares and automated reminders.
We would measure: enquiry-to-booking rate, job card turnaround and spares availability, against a baseline agreed in week one.

Scoped in a 2-week sprint

171modules across 6 ready-made solutions, each priced in rupees

10specialised AI agents on the Agentic SDLC

5human governance gates before anything reaches production

2018founded in Jaipur by Prateek Mathur

₹0per-user licence fees on every ready-made solution

1 daysenior specialist reply to every enquiry

Free for qualified businesses

Free dealership operations review

Tell us where dealership operations hurts most. We map what to fix first, whether ready-made or custom fits, and a realistic first step.

Where to start and why
Ready-made vs custom view
Indicative timeline

Request your free dealership operations review

Outcomes we measure

We agree targets before we start.

Every engagement has a baseline and a target on the measures that matter to you, reported at every read-out.

Enquiry-to-booking ratebaseline vs target

Job card turnaroundbaseline vs target

Spares availabilitybaseline vs target

Service reminder compliancebaseline vs target

Insurance renewal ratebaseline vs target

Reporting timebaseline vs target

FAQ

Auto Dealership DMS questions.

Ask us anything

Can it integrate with the OEM's system?

Where the OEM provides an interface, yes. OEM requirements vary, so we confirm in discovery. We confirm versions, plans and API limits during discovery, so there are no surprises on integration day.

Does it cover two-wheelers and commercial vehicles?

Yes. Variants, stock and service flows are configured per vehicle type.

Can customers get service updates on WhatsApp?

Yes, through the official WhatsApp Business API with approved templates. Messages use approved templates and recorded opt-ins, and provider fees are shown upfront.

Can we run several showrooms and workshops?

Yes. Locations have their own stock and job cards, with consolidated reports.

Is it ready-made or custom?

Scoped as custom in a two-week Discovery Sprint with proven CRM and inventory modules reused. We compare both routes with costs in the Discovery Sprint, so you can choose with the numbers in front of you.

How much does auto dealership DMS cost?

Every engagement starts with a fixed-price Discovery Sprint that produces scope, a plan and a quote. Custom work is quoted at a fixed price once the scope is clear. Changes are agreed in writing before they are built, so the price you approve is the price you pay.

How do you measure success for auto dealership DMS?

In week one we agree a baseline for enquiry-to-booking rate, job card turnaround and spares availability. We report them at every weekly demo and review them against the baseline 30 days after go-live, so results are measured rather than assumed.

What should we prepare before the first call?

Bring a short description of how auto dealership DMS works today, examples of the documents or screens your team uses, and the three numbers that matter most to you. A senior specialist will use them to outline a first step and a fixed price.