Field Service Management
Schedule, dispatch and close jobs with technicians in the field.
We build field service software: job intake, scheduling and dispatch, a technician app with checklists and photos, GPS check-in, spares and invoicing, SLA tracking and customer updates on WhatsApp.
- Dispatch
- Technician app
- SLA tracking
Free 30-minute call with a senior specialist. Reply within one business day. Based in Jaipur, working with businesses across India.
- Discovery callFree 30 minutes with a senior specialist
- Scoped first phaseWritten scope, timeline and fixed price
- Build with weekly demosWorking software you can see every week
- Launch and supportGo-live with your team ready, then ongoing support
What is field service management software?
Field service management software schedules and dispatches technicians, captures job details and photos on a mobile app, tracks spares and SLAs, and bills customers. Stack18 builds it for service businesses such as installation, repair and maintenance, with customer updates on WhatsApp.
Last reviewed 31 October 2026 by the Stack18 delivery team in Jaipur. Security and AI governance · Pricing · About Stack18
| What it covers | Job intake and scheduling; Technician app; Spares and billing; SLA and quality; Customer communication. |
|---|---|
| Typical first step | Discovery Sprint: 2 weeks; fixed price. |
| Custom build | Fixed-scope first release: agreed in discovery; fixed price after discovery. |
| Long-term option | Transformation Pod: 12–36 months; annual contract. |
| Measured by | First-time fix rate; Job completion time; SLA breaches; Spares variance. Each against an agreed baseline. |
| Governance | Human approval at 5 governance gates before anything reaches production. NDA available on request. |
| Delivery team | Based in Jaipur, India. A senior specialist replies within one business day. |
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Field Service Management, end to end.
Each capability is delivered by the same team on the Agentic SDLC, with your approval at every critical step.
Job intake and scheduling
Jobs from calls and the web are scheduled by skill and location on a calendar view.
- Job creation from calls and web
- Skill and location-based dispatch
- Calendar view
Technician app
Technicians see job details and checklists, capture photos and signatures and work offline.
- Job details and checklists
- Photos and signatures
- Offline capture
Spares and billing
Spares are issued and returned, jobs are costed and invoices are raised from completed work.
- Spares issue and return
- Job costing
- Invoice from completed job
SLA and quality
SLA timers, repeat-visit tracking and customer feedback help you keep promises.
- SLA timers
- Repeat visit tracking
- Customer feedback
Customer communication
WhatsApp updates, arrival notifications and service history reduce where-is-the-technician calls.
- WhatsApp updates
- Arrival notifications
- Service history
A typical engagement, step by step.
Senior people lead every phase. Specialised AI agents on the Agentic SDLC handle the repetitive work, and nothing ships without your approval.
Discovery
We map today's process, systems and data for job intake and scheduling; technician app; and spares and billing, talk to the people who run it and agree the baseline for first-time fix rate and job completion time so progress is measured from week one.
Design
We design the flows, roles, approvals and integrations for job intake and scheduling; and technician app, and review a clickable prototype with the people who will use it before anything is built.
Build in weekly demos
We build in weekly demos, starting with job intake and scheduling, then technician app and spares and billing. Each release is tested on your own data and passes a human approval gate before the next begins.
Launch and support
We migrate data, train your team and support go-live. After 30 days we review first-time fix rate, job completion time and SLA breaches against the baseline and agree what to extend next.
Start small. Scale when it works.
Every engagement begins with a short, fixed-price step so you can judge the fit before committing further. See pricing.
Discovery Sprint
Teams deciding which of job intake and scheduling; technician app; and spares and billing to build first, and what it should cost.
- Duration
- 2 weeks
- Pricing
- Fixed price
- Scoped plan and timeline
- Team and fixed price
- Process map or prototype
Fixed-scope first release
Teams that know the outcome they need from field service management and want a fixed-scope first release.
- Duration
- Agreed in discovery
- Pricing
- Fixed price after discovery
- Written scope and acceptance criteria
- Weekly demos
- Handover with documentation
Transformation Pod
Organisations running field service management across several teams, sites or systems over years.
- Duration
- 12–36 months
- Pricing
- Annual contract
- Dedicated cross-functional team
- Quarterly business reviews
- One accountable partner
What we have shipped, and what a typical engagement looks like.
Delivered projects link to the full case study. Illustrative scenarios describe typical engagements and are not named client results.
Appliance service company
- Challenge
- Jobs assigned by phone; paper job sheets; delayed billing.
- What we do
- Dispatch, technician app and billing from completed jobs.
- We would measure
- first-time fix rate, job completion time and SLA breaches, against a baseline agreed in week one.
Scoped in a 2-week sprint
Free field service review
Tell us where field service hurts most. We map what to fix first, whether ready-made or custom fits, and a realistic first step.
- Where to start and why
- Ready-made vs custom view
- Indicative timeline
We agree targets before we start.
Every engagement has a baseline and a target on the measures that matter to you, reported at every read-out.
Field Service Management questions.
Can technicians work offline?
Yes. The app can capture job data offline and sync later.
Do you support AMC and warranty tracking?
Yes. Contracts, warranty terms and visit schedules can be tracked. Response times and scope are written into the support agreement, so you know who to call and how fast they will answer.
Can it track technician location?
Yes, with check-in and optional tracking, designed with staff consent and your policy.
Does it work for installations and repairs?
Yes. Workflows are configured per service type.
Can it connect to our ERP?
Yes. Jobs, spares and invoices sync to your accounts or ERP. We confirm versions, plans and API limits during discovery, so there are no surprises on integration day.
How much does field service management cost?
Every engagement starts with a fixed-price Discovery Sprint that produces scope, a plan and a quote. Custom work is quoted at a fixed price once the scope is clear. Changes are agreed in writing before they are built, so the price you approve is the price you pay.
How do you measure success for field service management?
In week one we agree a baseline for first-time fix rate, job completion time and SLA breaches. We report them at every weekly demo and review them against the baseline 30 days after go-live, so results are measured rather than assumed.
What should we prepare before the first call?
Bring a short description of how field service management works today, examples of the documents or screens your team uses, and the three numbers that matter most to you. A senior specialist will use them to outline a first step and a fixed price.
Guides, comparisons and proof.
Software Development Cost in India: What Drives It
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Read →CompareReady-Made vs Custom Software: How to Choose
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Read →TrustSecurity, Data Protection & AI Governance
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Read →Let's scope your Field Service Management project.
Tell us where you are and where you want to be. A senior specialist will reply within one business day with next steps.
- Free 30-minute consultation
- Indicative estimate after the call
- NDA available on request