COD and RTO Reduction
Stop paying freight twice on orders that never get delivered.
WhatsApp COD confirmation, address checks, pincode rules and NDR follow-up cut return-to-origin before the parcel ships.
- COD confirmation
- NDR follow-up
- Pincode rules
Free 30-minute call with a senior specialist. Reply within one business day. Based in Jaipur, working with businesses across India.
- Discovery callFree 30 minutes with a senior specialist
- Scoped first phaseWritten scope, timeline and fixed price
- Build with weekly demosWorking software you can see every week
- Launch and supportGo-live with your team ready, then ongoing support
How do you reduce RTO in ecommerce?
Reduce return-to-origin by confirming COD orders on WhatsApp before dispatch, checking addresses and pincodes, and following up quickly on failed deliveries. Stack18's Commerce OS includes COD confirmation, address and pincode rules and NDR follow-up, from ₹2.8L one-time.
You need this when…
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COD and RTO Reduction, end to end.
Each capability is delivered by the same team on the Agentic SDLC, with your approval at every critical step.
COD confirmation
Before you ship.
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Address and pincode checks
Clean data.
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NDR follow-up
Recover deliveries.
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Returns
Faster and cleaner.
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Analytics
Know the leaks.
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Integration
Where you sell.
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A typical engagement, step by step.
Senior people lead every phase. Specialised AI agents on the Agentic SDLC handle the repetitive work, and nothing ships without your approval.
Discover
Map the current process, data and priorities.
Design
Agree modules, integrations and rules.
Build
Configure and extend in weekly demos.
Launch
Data migration, training and go-live support.
Start small. Scale when it works.
Every engagement begins with a short, fixed-price step so you can judge the fit before committing further. See pricing.
Discovery Sprint
Teams deciding what to build first.
- Duration
- 1–4 weeks
- Pricing
- Fixed price
- Scoped plan and timeline
- Team and fixed price
- Process map or prototype
Commerce OS Launch
Teams that want to go live fast.
- Duration
- 3–4 weeks
- Pricing
- From ₹2.8L, one-time
- 10 modules
- COD and NDR flows
- Training
Custom RTO workflow
Needs that a ready-made system does not cover.
- Duration
- 4–16 weeks
- Pricing
- Fixed price per phase
- Weekly working demos
- Senior team accountable
- 30 days hypercare
What we have shipped, and what a typical engagement looks like.
Delivered projects link to the full case study. Illustrative scenarios describe typical engagements and are not named client results.
Ethnic wear D2C, Jaipur
- Challenge
- A ₹100+ crore brand needed website, app and back office to share one catalogue and one record of stock and orders.
- What we do
- Nine specialists built website, mobile app and ERP on one connected foundation in two-week sprints.
3 months
Read the case study →Fashion brand
- Challenge
- RTO high on COD.
- What we do
- Confirmation and pincode rules.
3–4 weeks
Home brand
- Challenge
- NDR follow-up slow.
- What we do
- Automated outreach.
3–4 weeks
Free RTO analysis
Share your COD share and RTO rate. We outline where to cut it.
- Leak map
- Rules
- Timeline
We agree targets before we start.
Every engagement has a baseline and a target on the measures that matter to you, reported at every read-out.
COD and RTO Reduction questions.
Which platforms?
Shopify, WooCommerce and custom stores.
Confirmation channel?
WhatsApp.
Cost?
Commerce OS from ₹2.8L.
Timeline?
3–4 weeks.
Analytics?
RTO by pincode and courier.
Human review?
Refunds and exceptions go to a person.
Let's scope your COD and RTO Reduction project.
Tell us where you are and where you want to be. A senior specialist will reply within one business day with next steps.
- Free 30-minute consultation
- Indicative estimate after the call
- NDA available on request