AI Automation for Ecommerce and D2C
Automate the daily D2C grind: WISMO, COD, NDR, returns and support.
AI agents and WhatsApp journeys on top of your order and courier data, with refunds and exceptions routed to people.
- COD and NDR
- WISMO bot
- Returns
Free 30-minute call with a senior specialist. Reply within one business day. Based in Jaipur, working with businesses across India.
- Discovery callFree 30 minutes with a senior specialist
- Scoped first phaseWritten scope, timeline and fixed price
- Build with weekly demosWorking software you can see every week
- Launch and supportGo-live with your team ready, then ongoing support
How can AI automate ecommerce operations?
AI automates repetitive D2C work such as where-is-my-order queries, COD confirmation, failed-delivery follow-up, return handling and support replies, using order and courier data. Stack18 builds these on Commerce OS and Customer OS with human approval on refunds and a full audit trail.
You need this when…
Tap the ones that apply to you.
AI Automation for Ecommerce and D2C, end to end.
Each capability is delivered by the same team on the Agentic SDLC, with your approval at every critical step.
Order status agent
Answer from live data.
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COD confirmation
Cut RTO.
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NDR follow-up
Recover deliveries.
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Returns
Faster and cleaner.
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Support
Tickets with context.
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Reporting
Operations view.
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A typical engagement, step by step.
Senior people lead every phase. Specialised AI agents on the Agentic SDLC handle the repetitive work, and nothing ships without your approval.
Discover
Map the current process, data and priorities.
Design
Agree modules, integrations and rules.
Build
Configure and extend in weekly demos.
Launch
Data migration, training and go-live support.
Start small. Scale when it works.
Every engagement begins with a short, fixed-price step so you can judge the fit before committing further. See pricing.
Discovery Sprint
Teams deciding what to build first.
- Duration
- 1–4 weeks
- Pricing
- Fixed price
- Scoped plan and timeline
- Team and fixed price
- Process map or prototype
Commerce OS Launch
Teams that want to go live fast.
- Duration
- 3–4 weeks
- Pricing
- From ₹2.8L, one-time
- 10 modules
- COD and NDR flows
- Training
AI Enterprise OS Launch
Needs that a ready-made system does not cover.
- Duration
- 4–5 weeks
- Pricing
- Fixed price per phase
- Weekly working demos
- Senior team accountable
- 30 days hypercare
What we have shipped, and what a typical engagement looks like.
Delivered projects link to the full case study. Illustrative scenarios describe typical engagements and are not named client results.
Ethnic wear D2C, Jaipur
- Challenge
- A ₹100+ crore brand needed website, app and back office to share one catalogue and one record of stock and orders.
- What we do
- Nine specialists built website, mobile app and ERP on one connected foundation in two-week sprints.
3 months
Read the case study →Fashion brand
- Challenge
- RTO high on COD.
- What we do
- WhatsApp confirmation.
3–4 weeks
Home brand
- Challenge
- WISMO dominates inbox.
- What we do
- Order status agent.
4 weeks
Free D2C automation audit
Share your top support and COD problems. We estimate what automation can handle.
- Top intents
- Savings estimate
- Timeline
We agree targets before we start.
Every engagement has a baseline and a target on the measures that matter to you, reported at every read-out.
AI Automation for Ecommerce and D2C questions.
Which platforms?
Shopify, WooCommerce and custom stores.
Who approves refunds?
A person.
Languages?
Hindi and English.
Timeline?
3–5 weeks.
Cost?
Commerce OS from ₹2.8L; Customer OS from ₹1.6L.
Proof?
We built website, app and ERP for a ₹100+ crore brand.
Let's scope your AI Automation for Ecommerce and D2C project.
Tell us where you are and where you want to be. A senior specialist will reply within one business day with next steps.
- Free 30-minute consultation
- Indicative estimate after the call
- NDA available on request