AI Customer Support Implementation
Answer customers in Hindi and English, around the clock, under control.
We implement an AI support agent on your orders, policies and helpdesk, with refunds and sensitive actions routed to a person for approval and every answer traceable to a source.
- WhatsApp and web
- Hindi and English
- Human approval on refunds
Free 30-minute call with a senior specialist. Reply within one business day. Based in Jaipur, working with businesses across India.
- Discovery callFree 30 minutes with a senior specialist
- Scoped first phaseWritten scope, timeline and fixed price
- Build with weekly demosWorking software you can see every week
- Launch and supportGo-live with your team ready, then ongoing support
What is AI customer support implementation?
AI customer support implementation puts an AI agent on your support channels, connected to your orders, policies and helpdesk, so routine queries are answered instantly and exceptions go to people. Stack18 builds it with approval queues, source-cited answers and a full audit trail.
You need this when…
Tap the ones that apply to you.
AI Customer Support Implementation, end to end.
Each capability is delivered by the same team on the Agentic SDLC, with your approval at every critical step.
Support agent
Answers from your orders, policies and knowledge base.
- Source-cited answers
- Hindi and English
- Order status lookup
Helpdesk and ticketing
One queue across channels.
- Shared WhatsApp inbox
- Ticket routing
- SLA tracking
Approvals and escalation
People approve what matters.
- Refund approval queue
- Escalation to humans
- Full conversation history
Knowledge base
Single trusted source for answers.
- Policy and FAQ ingestion
- Content review workflow
- Gap reports
Governance
Safe by design.
- PII redaction
- Guardrails
- Audit trail
Analytics
Know what is resolved and what is not.
- Resolution and escalation rates
- Top intents
- Cost per ticket
A typical engagement, step by step.
Senior people lead every phase. Specialised AI agents on the Agentic SDLC handle the repetitive work, and nothing ships without your approval.
Discover
Review ticket history and pick top intents to automate.
Design
Policies, escalation rules and approvals agreed.
Build and test
Agent tested on real past tickets.
Launch
Soft launch on one channel, then expand.
Start small. Scale when it works.
Every engagement begins with a short, fixed-price step so you can judge the fit before committing further. See pricing.
Support AI Discovery
Teams unsure where to start.
- Duration
- 1–2 weeks
- Pricing
- Fixed price
- Top-intent analysis
- Baseline and targets
- Fixed-price scope
Customer OS Launch
Teams needing CRM, WhatsApp and helpdesk.
- Duration
- 3–4 weeks
- Pricing
- From ₹1.6L, one-time
- 5 modules
- WhatsApp inbox
- Support foundation
AI Enterprise OS Launch
Teams adding governed support agents.
- Duration
- 4–5 weeks
- Pricing
- From ₹3.2L, one-time
- Customer Support Agent
- Approval queues
- Audit trail
What we have shipped, and what a typical engagement looks like.
Delivered projects link to the full case study. Illustrative scenarios describe typical engagements and are not named client results.
D2C brand
- Challenge
- Where-is-my-order queries dominate the inbox.
- What we do
- Agent answers from order and courier data, refunds to approval.
4–5 weeks
Education provider
- Challenge
- Admissions queries arrive on WhatsApp after hours.
- What we do
- Bilingual agent with handover to counsellors.
4 weeks
Ethnic wear D2C, Jaipur
- Challenge
- A ₹100+ crore brand needed website, app and back office to share one catalogue and one record of stock and orders.
- What we do
- Nine specialists built website, mobile app and ERP on one connected foundation in two-week sprints.
3 months
Read the case study →Free support automation audit
Share a sample of your tickets. We estimate which share an AI agent can resolve safely and what the first release would include.
- Top intents
- Automation share estimate
- Indicative timeline
We agree targets before we start.
Every engagement has a baseline and a target on the measures that matter to you, reported at every read-out.
AI Customer Support Implementation questions.
Will the AI make promises we cannot keep?
Answers come from your policies and data with sources shown. Refunds and sensitive actions go to a person for approval.
Which channels?
WhatsApp and web chat, connected to a shared helpdesk.
Does it speak Hindi?
Yes, Hindi and English.
What if the AI is unsure?
It hands over to a person with the full conversation.
How long does implementation take?
Launch editions go live in 3 to 5 weeks.
What does it cost?
Customer OS from ₹1.6L and AI Enterprise OS from ₹3.2L, one-time, excluding GST, with no per-seat fees.
Often combined with.
Let's scope your AI Customer Support Implementation project.
Tell us where you are and where you want to be. A senior specialist will reply within one business day with next steps.
- Free 30-minute consultation
- Indicative estimate after the call
- NDA available on request