AI HR Helpdesk and Resume Parsing
Less time on resumes and policy questions, more time on people.
We build AI for HR: resume parsing into structured profiles, shortlisting suggestions against criteria you set, and an HR helpdesk agent that answers employee questions from your policies with citations, always with a person making decisions.
- Resume parsing
- Policy answers
- Human decisions
Free 30-minute call with a senior specialist. Reply within one business day. Based in Jaipur, working with businesses across India.
- Discovery callFree 30 minutes with a senior specialist
- Scoped first phaseWritten scope, timeline and fixed price
- Build with weekly demosWorking software you can see every week
- Launch and supportGo-live with your team ready, then ongoing support
What is an AI HR helpdesk and resume parsing agent?
An AI HR agent parses resumes into structured profiles, ranks them against criteria you define for a person to review, and answers employee questions about leave, payroll and policy using your own documents with citations. Stack18 builds it with fairness checks and keeps hiring and people decisions with humans.
Last reviewed 30 October 2026 by the Stack18 delivery team in Jaipur. Security and AI governance · Pricing · About Stack18
| What it covers | Resume parsing; Shortlisting support; Employee helpdesk; Candidate communication; Fairness and privacy. |
|---|---|
| Typical first step | Discovery Sprint: 2 weeks, fixed price. |
| Build route | Fixed-scope first release: agreed in discovery; fixed price after discovery. |
| Long-term option | Transformation Pod: 12–36 months, annual contract. |
| Measured by | Screening time per role; HR queries handled without staff; Time to first response; Recruiter hours saved. Each against an agreed baseline. |
| Governance | Human approval at 5 governance gates, every AI agent action logged, NDA available on request. |
| Delivery team | Based in Jaipur, India. A senior specialist replies within one business day. |
You need this when…
Tap the ones that apply to you.
AI HR Helpdesk and Resume Parsing, end to end.
Each capability is delivered by the same team on the Agentic SDLC, with your approval at every critical step.
Resume parsing
Structured profiles from any resume.
- Extraction of skills and experience
- Duplicate detection
- ATS or sheet posting
Shortlisting support
Suggestions with reasons.
- Criteria-based ranking
- Explanations per candidate
- Recruiter override
Employee helpdesk
Instant answers from your policies.
- Policy Q&A with citations
- Leave and payroll FAQs
- Escalation to HR
Candidate communication
Keep people informed.
- Status updates on WhatsApp and email
- Interview scheduling
- Feedback capture
Fairness and privacy
Responsible use of people data.
- Bias review of criteria
- Access control
- Retention rules
A typical engagement, step by step.
Senior people lead every phase. Specialised AI agents on the Agentic SDLC handle the repetitive work, and nothing ships without your approval.
Discovery
Map how HR automation works today, the systems and data involved, and agree the first measurable outcome.
Design
Design the workflows, roles, integrations and approval points for HR automation.
Build in weekly demos
Your team sees working HR automation software every week, with changes agreed in the open.
Launch and support
Data migration, training, go-live support and a measured 30-day review against the baseline.
Start small. Scale when it works.
Every engagement begins with a short, fixed-price step so you can judge the fit before committing further. See pricing.
Discovery Sprint
Teams deciding scope and priorities before they commit.
- Duration
- 2 weeks
- Pricing
- Fixed price
- Scoped plan and timeline
- Team and fixed price
- Process map or prototype
Fixed-scope first release
Teams that know what they need built.
- Duration
- Agreed in discovery
- Pricing
- Fixed price after discovery
- Written scope and acceptance criteria
- Weekly demos
- Handover with documentation
Transformation Pod
Multi-system programmes that run for years.
- Duration
- 12–36 months
- Pricing
- Annual contract
- Dedicated cross-functional team
- Quarterly business reviews
- One accountable partner
What we have shipped, and what a typical engagement looks like.
Delivered projects link to the full case study. Illustrative scenarios describe typical engagements and are not named client results.
Growing services firm
- Challenge
- Recruiters reading every resume; HR answering leave questions all day.
- What we do
- Resume parsing with ranked suggestions and a policy helpdesk.
Pilot in weeks
Free HR automation review
Tell us where HR automation hurts most. We map what to fix first, whether ready-made or custom fits, and a realistic first step.
- Where to start and why
- Ready-made vs custom view
- Indicative timeline
We agree targets before we start.
Every engagement has a baseline and a target on the measures that matter to you, reported at every read-out.
AI HR Helpdesk and Resume Parsing questions.
Does AI decide who gets hired?
No. It structures and ranks for a recruiter to review. Hiring decisions stay with people.
How do you reduce bias?
By using job-relevant criteria you define, excluding sensitive attributes and reviewing outcomes. No system is bias-free, so human review remains essential.
Can it answer from our HR policies?
Yes. It answers from your documents with citations and escalates what it cannot answer.
Is candidate data protected?
With access control and retention rules. Your counsel should confirm legal obligations.
Does it work with our ATS?
We integrate with common ATS tools through APIs, or post to sheets and your HRMS.
Guides, comparisons and proof.
AI Agents for Business: A Practical Guide
What AI agents are, how they differ from chatbots, where businesses use them, and how to start with governance…
Read →CompareReady-Made vs Custom Software: How to Choose
Ready-made systems go live in weeks at a fixed price.
Read →GuideSoftware Development Cost in India: What Drives It
What drives custom software cost in India, how fixed price, time and materials and dedicated teams differ, and…
Read →TrustSecurity, Data Protection & AI Governance
How Stack18 keeps your data and AI work secure: human approval gates, your environment, audit trails, no model…
Read →Let's scope your AI HR Helpdesk and Resume Parsing project.
Tell us where you are and where you want to be. A senior specialist will reply within one business day with next steps.
- Free 30-minute consultation
- Indicative estimate after the call
- NDA available on request